MERCURY Complaints

TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE VEHICLE HAS GOODYEAR WRANGLER RTS TIRES, SIZE P/235/75/R15. THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE TIRE WOULD SPONTANEOUSLY LOSE TIRE PRESSURE. HE TOOK THE TIRES TO A TIRE REPAIR SHOP AND A TECHNICIAN STATED THAT THE INNER SIDEWALL WAS SEPARATING ON ALL FOUR TIRES. HE CONCLUDED THAT THE TIRES NEEDED TO BE REPLACED. ALL OF THE TIRES WERE REPLACED AND THE CONTACT STILL HAS POSSESSION OF THE OLD ONES. THE VEHICLE FAILURE MILEAGE WAS 30,000. THE TIRE FAILURE MILEAGE WAS 13,140.

REAR LIFT GATE ON 2004 MERCURY MOUNTAINEER WOULD NOT CLOSE. NOTICED HINGE ATTACHMENT FOR GLASS LOOKED AS THOUGH IT WAS FALLING OFF. GATE WOULD NOT CLOSE AND IS DAMAGED. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD GO OUT COMPLETELY WHILE DRIVING AT ANY SPEED. SOMETIMES THE LIGHTS WILL ILLUMINATE WITHIN A FEW MINUTES OR UP TO FIFTEEN MINUTES. WHEN HE PULLS THE TURN SIGNAL LEVER TOWARDS HIM, THE BRIGHT LIGHTS ILLUMINATE, BUT SHUT OFF WHEN HE LETS GO OFF THE LEVER. THE DEALER INFORMED HIM TO BRING THE VEHICLE IN FOR INSPECTION. THE REPAIR WOULD COST BETWEEN $400 AND $500. THE FAILURE MILEAGE WAS 98,000. UPDATED 4/16/09 *CN THE CONSUMER STATED THE REPAIRS WERE MADE BY REPLACING THE LCM. UPDATED 04/20/09.*JB

THE BACK LIFTGATE HAS A CRACK AROUND THE CIRCULAR MERCURY EMBLEM. I NOTICED IT ON MINE, AND HAVE SEEN THE SAME THING ON OTHER MERCURY SUV'S. THE VEHICLE HAS NOT BEEN WRECKED, OR HAD ANYTHING HIT THE BACK LIFTGATE. PROBLEM WITH THE STRUCTURAL INTEGRITY OF THE PLASTIC USED IN THE LIFTGATE? *TR

THE PAINT ON THE REAR LID OF MY 2003 MOUNTAINEER IS PEALING. DEALER AND TWO AUTO BODY REPAIR SHOPS HAVE VERIFIED THAT THE PROBLEM IS A FACTORY DEFECT. FORD/MERCURY REFUSES TO CORRECT THE PROBLEM. THEY HAVE REFERRED ME TO THEIR WARRANTY INFORMATION. THE PROBLEM IS A DEFECT CAUSED BY THEM DURING THE MANUFACTURING OF THE VEHICLE. *TR

TL*THE CONTACT OWNS A 2007 MERCURY MILAN. ON NUMEROUS OCCASIONS, THE TIRES WOULD LOSE COMPLETE AIR PRESSURE. THE FAILURE INCREASED THE RISK OF A CRASH. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE VALVE STEMS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT HAS REPLACED ALL OF THE VALVE STEMS, EXCEPT FOR THE REAR DRIVER'S SIDE. THE MANUFACTURER DID NOT ASSIST. THE VALVE STEM INFORMATION WAS UNKNOWN. THE FAILURE MILEAGE WAS 5,000 AND CURRENT MILEAGE WAS 12,000.

WHEN I GO TO APPLY THE BRAKES, IF MY FOOT IS NOT ON THE BRAKE PEDAL JUST RIGHT MY FOOT ENDS UP ON THE GAS PEDAL AND MY CAR LUNGES FORWARD. THIS HAS HAPPENED QUIT A FEW TIMES SINCE I OWNED THIS CAR. I FEEL THE BRAKE AND GAS PEDALS ARE TOO CLOSE TOGETHER. I DON'T KNOW IF THERE HAVE BEEN ANY OTHER COMPLAINTS, BUT I FEEL IT IS A REAL PROBLEM AND COULD CAUSE ME TO WRECK MY CAR. *TR

TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS TURNED OFF, THE CONTACT'S TWO YEAR OLD SON GRABBED THE KEY AND PLACED IT IN THE IGNITION. HE ATTEMPTED TO START THE VEHICLE, BUT THE ENGINE NEVER IGNITED. THE CHILD THEN PROCEEDED TO PLACE THE SHIFTER IN EITHER NEUTRAL OR DRIVE AND THE VEHICLE BEGAN TO ROLL APPROXIMATELY 350 FEET DOWN A HILL. THE VEHICLE CRASHED INTO A BRUSH-HOG AND A HONDA VEHICLE BEFORE FINALLY COMING TO A STOP WHEN IT CRASHED INTO A BUILDING. THE CHILD SUSTAINED A CONTUSION AND LACERATIONS TO HIS HEAD, CHEST, AND LEGS. THE VEHICLE WAS TOWED AND IS CURRENTLY AT A SALVAGE YARD. THE POLICE STATED THAT EVEN THOUGH THE VEHICLE WAS NOT STARTED, THE GEARS WERE ABLE TO BE SHIFTED, WHICH SHOULD NOT HAVE OCCURRED. A POLICE REPORT WAS FILED. THE CONTACT BELIEVES THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT AND THEY SHOULD BE HELD ACCOUNTABLE. THE SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 59,000.

2000 MERCURY SABLE COIL SPRING BROKE FRONT PASSENGER SIDE. NORMAL DRIVING, BROKE WHILE DRIVING, LOST CONTROL, NEARLY CRASHED. REPAIRED AT LOCAL SERVICE STATION. *TR

I STARTED MY 2004 MERCURY MOUNTAINEER THE OTHER DAY, AND THE ENGINE STARTED MAKING A HORRIBLE NOISE, LIKE A LAWN MOWER, RIGHT WHEN IT STARTED. I SHUT IT OFF IMMEDIATELY AND EVENTUALLY HAD TO GET A TOW TRUCK TO BRING ME TO THE FORD DEALER. LUCKILY I WASN'T DRIVING THIS TIME WHEN IT HAPPENED. IT TURNS OUT THAT THE ENGINE SPAT OUT A SPARK PLUG. THIS SEEMS TO BE A CHRONIC PROBLEM WITH FORD MOTOR COMPANY SUV'S AND PICK-UPS. THE TEMPORARY SOLUTION IS TO PLUG THE SOCKET BECAUSE THE THREADS WORE OUT. HOWEVER THE SPARK PLUG WAS FACTORY-INSTALLED AND THE ISSUE IS DEFINITELY A FORD PROBLEM. THE NEXT TIME, IT COULD BE EITHER LEAD TO A TERRIBLE ACCIDENT OR THOUSANDS OF DOLLARS TO REPAIR, OR BOTH. *TR