MERCURY Complaints

TL*THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT THE PASSENGER SIDE AXLE FAILED AT 1,500 MILES. THE FAILURE RECURRED AT 8,000 AND 13,000 MILES. THE DRIVER'S SIDE AXLE WAS ALSO REPLACED. THE DEALER STATED THAT THEY DID NOT GUARANTEE THE FAILURES WOULD NOT RECUR AFTER THE FOURTH REPAIR. THE FAILURE MILEAGE WAS 13,029.

WHILE OPENING MY HATCH IN THE BACK OF MY CAR THE HOCK CAME APART. ONE OF THE TWO HOCKS THAT HOLD THE GLASS OF THE HATCH BROKE. NOT SURE WHY IT BROKE, THE CAR DID NOT HAVE ANYTHING LEANING UP AGAINST IT. IT'S DANGEROUS BECAUSE I COULD HAVE HAPPEN WHILE I WAS DRIVING AND THE GLASS COULD HAVE FELL ON THE CARE BEHIND ME. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHEN BACKING UP AT 10 MPH, THE CONTACT NOTICED THAT THE STEERING WAS VERY STIFF AND DIFFICULT TO MANEUVER. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS DESTINATION, BUT THE FAILURE CONTINUED. WHEN HE REACHED HIS DESTINATION, THE CONTACT NOTICED THAT THE POWER STEERING FLUID WAS LOW. HE REFILLED THE POWER STEERING FLUID AND THE FAILURE IMPROVED. ONE MONTH LATER, THE CONTACT NOTICED THAT THE STEERING BECAME STIFF AND DIFFICULT TO MANEUVER AGAIN. HE CALLED THE MANUFACTURER AND WAS INFORMED TO HAVE THE VEHICLE INSPECTED BY THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WHEN HE WAS INFORMED OF A FEE TO FLUSH OUT THE POWER STEERING FLUID DUE TO POSSIBLE DIRT BUILD-UP, THE CONTACT REFUSED TO HAVE THE VEHICLE REPAIRED. HE FEELS THAT HE SHOULD NOT HAVE TO PAY AND THE DEALER OR MANUFACTURER SHOULD COVER THE EXPENSES. THE FAILURE MILEAGE WAS 19,970 AND CURRENT MILEAGE WAS 20,200. UPDATED 04/17/09. *LJ THE CONSUMER WAS INFORMED THE PROBLEM WAS DUE TO WEAR AND TEAR. UPDATED 04/21/09

FIRE UNDER HOOD WHILE DRIVING. VEHICLE ENGINE, WIRING, BATTERY, FRONT TIRES, ALL RUBBER PARTS, BELTS DESTROYED. LOOKS TO BE TOTALED/BURT BEYOND REPAIR. *TR

I HAVE A 2003 MERCURY GRAND MARQUIS. THE AUTOMATIC HEADLAMPS OPERATE ERRATICALLY. AT NIGHT, I WILL BE DRIVING AND THE HEADLAMPS WILL SWITCH OFF FOR NO APPARENT REASON. OFTEN TIMES, IF I AM ABLE, I PULL OVER ON THE SIDE OF THE ROAD AND EITHER HAVE TO JUST WAIT OR FIDDLE WITH THE HEADLIGHT SWITCH UNTIL THEY COME BACK ON. MANY TIMES THEY WILL SWITCH OFF 3 OR 4 TIMES. THIS CREATES A DANGEROUS SITUATION FOR ME. I AM 87 YEARS OLD AND MY DAUGHTER WHO ALSO DRIVES THE CAR IS 66 YEARS OLD. THIS IS A SERIOUS PROBLEM. UNFORTUNATELY, IN ORDER TO REPAIR THIS, IT HAS BEEN ESTIMATED AT ANYWHERE FROM $400 TO $800 TO REPAIR THIS MALFUNCTION. I HOPE THE NHTSA WILL SEE FIT TO ORDER A RECALL BY FORD TO REPAIR THIS DEFECT. *TR

JUST STARTED ONE NIGHT HEAD LIGHTS TURN OFF AT WHETHER ON AUTO LAMP OR MANUAL AND WILL NOT COME BACK TILL WHAT TENDS TO BE AN EXTENDED COOL OFF PERIOD. *TR

TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT THE LATCH PAWL STICKS IN THE OPEN OR UNLATCHED POSITION. AS A CONSEQUENCE, THE DOOR DOES NOT LATCH WHEN CLOSED. WHILE DRIVING VARIOUS SPEEDS, THE DOOR OPENS. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 99V226000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH); THEREFORE, THEY WOULD NOT ASSUME RESPONSIBILITY FOR ANY REPAIRS. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 136,000. UPDATED 7/9/09 *CN UPDATED 07/17/09.*JB

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE THE VEHICLE WAS UNDERGOING A STATE INSPECTION, THE CONTACT WAS INFORMED THAT THE REAR COIL SPRINGS FAILED. HE HEARD A RATTLING NOISE COMING FROM THE REAR OF THE VEHICLE PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY CONFIRMED THE REAR COIL SPRING FAILURE. THE COIL SPRINGS, STABILIZER MOUNTS, AND TWO STABILIZERS WERE REPLACED AT THE COST OF $1,198. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 73,000 AND CURRENT MILEAGE WAS 73,010. UPDATED 04-14-09 *BF UPDATED 04/16/09.*JB

MY 2002 MERCURY MOUNTAINEER V8 AWD HAD EXPERIENCED THE SAME ONGOING PROBLEM. BROUGHT INTO FORD CERTIFIED DEALERSHIP WITH COMPLAINTS OF CLICKING AND GRINDING IN THE FRONT END. WARRANTY COMPANY PAID OVER $1500 TO HAVE REPAIRED. REPAIRS INVOLVED THE DRIVE SHAFT. I JUST RECENTLY PAIN OVER $400 TO HAVE SIMILAR WORK DONE AFTER VEHICLE WAS EXPERIENCING SAME CLICKING AND GRINDING. SOMETHING TO DO WITH BALL BEARINGS AND FRONT HUB ASSEMBLY. CAR WAS STILL MAKING SAME NOISES UNTIL FRONT END APPARENTLY DISENGAGED TEMPORARILY. DIDN'T REALIZED CAR WAS IN REAR WHEEL DRIVE ONLY UNTIL BACK TIRES WERE SPINNING IN THE SNOW. AS OF 3 DAYS AGO THE CAR IS UNDRIVEABLE DUE TO SEVER GRINDING, BINDING, AND CLICKING. STILL OWE OVER $10,000 ON THE VEHICLE AND DOESN'T SEEM FAIR TO HAVE TO KEEP REPAIRING THE SAME ON GOING PROBLEM. THIS PART OF THE VEHICLE HAS NEVER FUNCTIONED PROPERLY. EVEN AFTER FORD REPAIRED, STILL HAD SOME DEGREE OF BINDING AND CLICKING WHICH GOT PROGRESSIVELY WORSE OVER TIME. ANY HELP WOULD BE GREATLY APPRECIATED. 1ST REPAIR WAS DON'T ON 5-11-07. *TR

IN MY 1999 MERCURY SABLE VEHICLE THE SEAT BELTS ARE NOT WORKING RIGHT. KEEPS ON COMING ATTACHED FROM THE MECHANISM THAT HOLD THE BELT ACROSS YOUR BODY. PLEASE HELP ME . *TR