MERCURY Complaints

I HAVE A 2002 MERCURY MOUNTAINEER, SAME AS THE EXPLORER. MY OD LIGHT STARTED FLASHING AND I HAD FORD SERVICE CENTER RUN THE CODE, CODE 755 SOLENOID B, I HAD THE FORD SERVICE CENTER REPLACE IT TO THE TUNE OF $698 ON MARCH 5. I GOT THE TRUCK BACK MARCH 5, 2009 AT 12PM. MARCH 6, 2009 8 AM, SAME ISSUE. I TOOK IT BACK TO THE SERVICE CENTER AND I'M TOLD I NEED A NEW TRANSMISSION. MARCH 9, 2009 I TOOK THE TRUCK TO 2 SEPARATE SHOPS, ONE OF THEM BEING A VETERAN TRANSMISSION REPAIR SHOP. SAME SOLENOID CODE 755 SOLENOID B. I TOOK IT BACK TO THE SERVICE CENTER AND AM TOLD THAT THEY WILL REPLACE AND I STILL NEED A NEW TRANSMISSION. THE TRANSMISSION REPAIR SHOP TOLD ME THAT FORD KNOWS OF THE PROBLEM AND IT IS NOT THE TRANSMISSION, THE WIRING HARNESS IS BAD WHICH CAUSES THE SOLENOID TO SHOW AS BAD AND SHOW THE CODE. SHE SAID SHE HAS HAD DEALINGS WITH THE SAME SERVICE CENTER AND EVERYTIME THEY TELL CUSTOMERS THEY NEED A NEW TRANSMISSION. THERE ARE THOUSANDS OF COMPLAINTS ONLINE FOR THE SAME EXACT ISSUE. *TR

I OWN A 2003 MERCURY SABLE, IN 2007, I NOTICED THE PAINT ON THE PASSENGER REAR WHEEL-WELL WAS STARTING TO BUBBLE RUST, MY HUSBAND AND I MADE NUMEROUS COMPLAINTS TO THE DEALERSHIP, AT THE TIME, THEY WERE UNDERGOING A BUYOUT AND WE HAD A DIFFICULT TIME GETTING ANY ANSWERS FROM ANYONE, ONCE THE BUYOUT HAPPENED, WE WERE THEN TOLD ALL THE COMPUTER FILES WERE BEING UPDATED, THEY DID NOT HAVE ANY RECORD OF THE ISSUES WE REPORTED TO THE PREVIOUS OWNERS, SO WE STARTED OVER...IN JULY OF 2008, FINALLY GOT THE MANUFACTURER TO SHARE IN THE EXPENSE OF THE REPAIRS AS THIS HAD NOW PASSED THE WARRANTY TIMEFRAME, HOWEVER, WHEN THE ORIGINAL PROBLEM WAS REPORTED, WE WERE QUOTED A REPAIR ESTIMATE OF $250.00, BY THE TIME WE RECEIVED APPROVAL FROM FORD TO GO AHEAD WITH THE REPAIRS AND THEY STATED THE REPAIR ESTIMATE HAD INCREASED TO $ 550.00 BECAUSE THE RUST AREA HAD WORSEN. IT IS NOW 8 MONTHS LATER, AND THE BUBBLING AND RUST IS STARTING TO APPEAR AGAIN. I HAVE READ SEVERAL ARTICLES ABOUT FORD HAVING ISSUES WITH THE PAINT USED ON THEIR VEHICLES DURING THE 200 - 2005 PERIOD.. APPARENTLY - NOT TOO MANY COMPLAINTS HAVE BEEN FILED TO WARRANT A RECALL, THIS IS THE BASIS FOR MY COMPLIANT NOW. MY CAR IS TAKEN CARE OF, GARAGED, ETC.... I HAVE NEVER HAD A RUSTING PROBLEM WITH AN VEHICLE I HAVE OWNED, AND THIS DOES NOT SEEM FAIR THAT THIS CAR SHOULD BE RUSTING, AND FOR A SECOND TIME WITHIN 8 MONTHS AFTER THE REPAIRS. *TR

MY VEHICLES TRANSMISSION HAD SLIPPED ONCE AND TOOK IT IN AS SOON AS IT HAPPENED TO A MERCURY DEALER FOR SERVICE AND THEY CHANGED FLUID AND FILTER NOW IT DON'T HAVE REVERSE OR FORWARD GEARS UNLESS I SHIFT IT MANUALLY THE DEALER SAID IF THEY CHANGE FLUID IT WILL GET WORSE AND IT DID SO THEY ARE AWARE OF THE PROBLEM WHY WASN'T A RECALL GIVEN FOR THIS VEHICLES TRANSMISSION PLUS THERE IS NO DIP STICK ON THE TRANSMISSION TO CHECK THE FLUID NOW I HAVE A VEHICLE THAT NEEDS A TRANSMISSION THAT HAS TO BE REPLACED AT A COST OF 3500 DOLLARS AND IS OUT OF WARRANTY I AM VERY DISAPPOINTED THAT A CAR COMPANY CAN GET AWAY WITH THIS. *TR

TWO COMPLAINTS. 1) TRANSMISSION DOWNSHIFTS HARD WHEN SLOWING, SUCH AS FOR A STOP SIGN. MERCURY SAYS IT IS A SOFTWARE PROBLEM. THEY ARE AWARE OF THE PROBLEM BUT WON'T FIX IT UNDER THE EXTENDED WARRANTY. MY VEHICLE HAS 37,700 MILES. 2) EXTREME WIRE WEAR. IT CAME WITH MICHLIN TIRES AND I HAVE GOTTEN FAR LESS THAN 20,000 MILES OUT OF THEM. I AM NOW REPLACING WITH BRIDGESTONE. I DON'T KNOW IF IT IS THE TIRE OR SOMETHING DEFECTIVE WITH THE VEHICLE. THE DEALERSHIP LIED TO ME WHEN I TOOK IT IN FOR THEM TO CHECK. THE MICHLINS ARE WEARING IN THE CENTER OF THE TREAD AND THE DEALERSHIP TOLD ME THAT IT WAS BECAUSE I HAD 45 POUNDS IN THE TIRES. I AM VERY CONCERNED ABOUT ALL ASPECTS OF UPKEEP OF MY VEHICLE. IT CALLS FOR 32 PSI FRONT AND REAR. THE TIRES ARE ALWAYS WITHIN A COUPLE OF POUNDS OF THAT FIGURE. GRANTED THE WEAR DOES LOOK LIKE OVERINFLATION. SOMETHING IS WRONG WITH THE TIRE OR THE VEHICLE. I HAVE MADE SURE THE ALIGNMENT IS RIGHT ON AND IT DOES ALIGHN PROPERLY SO I TEND TO BELIEVE IT IS THE MICHLIN CROSS TERRIAN 235X65X18 TIRES. OTHER THAN THE TRANS WHICH THE DEALERSHIP ADVISES WILL BE FIXED WITH A SOFTWARE UPGRADE AND THE TIRE PROBLEM, EVERYTHING ELSE IS VERY SATISFACTORY WITH THE VEHICLE. *TR

TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A LOUD NOISE AND EXPERIENCED A LOW POWER RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WAS ALSO ENGINE HESITATION AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE FUEL DELIVERY MODULE FAILED. THE TECHNICIAN STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE), ALTHOUGH THE FAILURES WERE IDENTICAL. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 88,500 AND CURRENT MILEAGE WAS 89,000.

I AM THE OWNER OF A 2002 MERCURY SABLE. WHILE TRAVELING ON THE MASS PIKE , THERE WAS A GRINDING NOISE COMING FROM UNDERNEATH, AND IMMEDIATELY AFTER A BURNING SMELL. THE DRIVERS SIDE TIRE BLEW OUT. WE MANAGED TO THE GET THE SPARE TIRE ON AND GET TO A REPAIR SHOP. WE WERE TOLD THE FRONT COIL BROKE PUNCTURING THE TIRE, AND ALSO DAMAGING THE SWAY BAR LINK. THE REAR COIL ALSO WAS ALSO BROKEN AND NEEDED TO BE REPLACED, AT A TOTAL COST OF $1005.00. WHEN THIS INCIDENT TOOK PLACE THE MILEAGE WAS JUST OVER 77,000 MILES.THIS IS A VERY SERIOUS PROBLEM , THAT COULD HAVE RESULTED IN VERY SERIOUS INJURIES. AS A RESULT OF THIS INCIDENT, I AM NOT VERY CONFIDENT IN DRIVING MY OWN CAR. BOTH THE DEALERSHIP AND FORD ASSURED ME THAT THIS WAS NOT PART OF A RECALL. *TR

I DRIVE MY HUSBAND'S 2003 MERCURY MOUNTAINEER IT HAS 69000 MILES ON IT NOW AND WE BOUGHT IT USED DEC 2004. WHEN THE SUV SHIFTS INTO 3 OR 4TH GEAR IT CLUNKS OR SHUTTERS. WE HAVE TAKEN IT IN TO THE DEALERS SEVERAL TIMES HAVING IT RETURNED AND TOLD THERE IS NOTHING WRONG. IN DECEMBER 2007 WE TOOK IT IN AGAIN WITH THE SAME COMPLAINT AND THEY DID A TRANSMISSION FLUSH. NOW WHEN ACCELERATING UP TO 35 THE RPM WOULD RAISE UP TO 4,000, LIKE IT WAS SLIPPING.THEN IT SHIFT INTO WRONG GEAR. THE OVERDRIVE OFF LIGHT ON THE DASH STARTED FLASHING. NEXT DAY SERVICE ENGINE SOON LIGHT IS ON. WE TOOK IT TO DEALERSHIP THEY CLAIM THEY WON'T KNOW WHAT IS WRONG WITH IT UNTIL THEY TAKE IT APART AND IT COULD COST ANY WHERE FROM $3,000 TO $4,000. WE REPEATEDLY TOOK IT TO THE SAME DEALER AND THEY WOULD NEVER FIND ANYTHING WRONG AND NOW THAT THE WARRANTY IS EXPIRED WE HAVE A MAJOR EXPENSE NOT COVERED.WE ENDED UP TAKING IT TO A TRANSMISSION REPAIR SHOP WHERE THEY WERE VERY FAMILIAR WITH THE PROBLEM. THE OVERDRIVE PISTON PUT IN AT THE ASSEMBLY FACTORY WAS MADE OF ALUMINUM AND IS A DEFECTIVE PART. SO AFTER 1 WEEK WITHOUT A CAR, THE NEW OVERHAUL KIT, OVERDRIVE PISTON AND TORQUE CONVERTER WE SPENT A GRANT TOTAL $1,895.83. THIS IS SOMETHING THE DEALER SHOULD HAVE FIXED WHEN WE FIRST COMPLAINED ABOUT IT. I CAN HONESTLY SAY WE WILL NEVER GO BACK THAT DEALER AGAIN. *TR

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 25 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. HE PULLED OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE FRONT COIL SPRINGS FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR INSPECTION AND BOTH FRONT COIL SPRINGS WERE REPLACED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION;FRONT SPRINGS, COIL SPRINGS), ALTHOUGH THE FAILURES WERE IDENTICAL. THE FAILURE AND CURRENT MILEAGES WERE 103,000.

I HAVE HAD TO REPLACE THREE RADIATORS IN MY VEHICLE SINCE PURCHASING THE AUTO IN SEPT OF 06. THE FIRST ONE WAS REPLACED AT 26,048 MILES (UNDER WARRANTY) THE 2ND 33,202 MILES (UNDER WARRANTY)AND THE LAST ONE OCCURRED WITH 53000 MILES (NO LONGER COVERED). EACH TIME THEY REPLACED THE RADIATOR WITH A BRAND NEW ONE. I HAVE ALSO CONTACTED FORD / MERCURY TO LOOK FOR ASSISTANCE ON THIS PROBLEM AND WHY THIS IS HAPPENING AND THEY DIRECTED ME BACK TO THE DEALERSHIP. I DO NOT BELIEVE THIS IS NORMAL WEAR AND TEAR ON MY VEHICLE. *TR

REAR COIL SPRINGS BOTH BROKE CAUSING EXCESSIVE WEIGHT TO BE BORN BY THE REAR STRUTS WHICH CAUSED THEM TO LEAK. SPRINGS, STRUTS AND SPRING MOUNTS NEEDED TO BE REPLACED AT A COST OF $875.00. FRONT SPRINGS HAD SNAPPED LAST YEAR AND WERE REPLACED ON A RECALL. *TR