MERCURY Complaints

THE TRANSMISSION ON MY 2002 MERCURY MOUNTAINEER. THE O/D LIGHT IS FLASHING, AND SEEMS TRANS IS SLIPPING EVEN WORSE. I HAVE HAD IT TO THE DEALERSHIP MANY TIMES SINCE I BOUGHT IT NEW, AND THEY NEVER COULD FIND THE PROBLEM. NOW IT HAS BEEN OUT OF WARRANTY FOR QUIET SOME TIME AND HAS BECAME A HUGE PROBLEM. I LOOKED ON THE INTERNET AND NOTICED A TON OF COMPLAINTS ON THIS EXACT ISSUE AND WAS HOPING IT WOULD BE GROUND FOR A RECALL. *TR

THE TRANSMISSION IN THIS VEHICLE IS DEFECTIVE. THEIR SHOULD BE A RECALL ON THIS MODEL WHICH IS A 2002 MERCURY MOUNTAINEER. THE PROBLEM IS COSTING ALL OF FORDS CUSTOMERS ALOT OF MONEY AVERAGE COST IS 2600 DOLLARS. THEY KNOW ABOUT THIS PROBLEM AND WILL NOT HELP EVEN WITH SOME OF THE REPAIR COST. THIS IS NOT ACCEPTABLE FOR ANY COMPANY TO GET AWAY WITH. PLEASE DO SOMETHING ABOUT THIS. THANK YOU *TR

PE08066, HEADLIGHT FAILURE, SEVERAL TIMES THE HEADLIGHTS HAVE SHUT OFF WHILE DRIVING OR FAILED TO COME ON. *TR

WAS BACKING OUT OF THE GARAGE AND A LOUD EXPLOSION TYPE OF NOISE WAS HEARD AND THE LEFT FRONT DRIVERS SIDE OF THE CAR WAS SITTING ON THE CONCRETE AND THE LEFT FRONT TIRE WAS BLOWN OUT. I WAS NOT EVEN ABLE TO DRIVE THE CAR AFTER APPLYING THE SPARE DONUT. GOT THE FRONT SPRING COIL AND TIRE REPAIRED FOR $480.00 I CALLED LIBERTY FORD (VERMILION, OHIO) DEALERSHIP AND WAS TOLD THAT THERE WAS NOT ANY RECALLS. *TR

REAR DIFFERENTIAL FAILURE, LIMITED SLIP LOCKED UP, PUSHES IN CORNERS AND BINDS. *TR

TL*THE CONTACT OWNS A 1998 MERCURY SABLE. WHILE DRIVING 45 MPH, THE DRIVER'S SIDE TIRE SUDDENLY BLEW OUT. THERE WAS NO CRASH AS A RESULT OF THE FAILURE. AN INDEPENDENT MECHANIC ASSISTED THE CONTACT WITH PLACING THE SPARE TIRE ON THE VEHICLE AND THEN INFORMED HIM THAT THE COIL SPRING WAS THE CAUSE OF THE BLOW OUT. THE DEALER STATED THAT ONLY 1999-2001 SABLES WERE INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS). HE SPOKE WITH THE MANUFACTURER AND THEY CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 94,100.

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT APPLIED PRESSURE TO THE BRAKES AND HEARD A GRINDING SOUND. HE THEN BEGAN TO SMELL SOMETHING BURNING AND NOTICED SMOKE UNDERNEATH THE VEHICLE. HE INSPECTED THE VEHICLE AND DID NOT NOTICE ANY LEAKING. THE FOLLOWING DAY HE NOTICED AN EXTENSIVE AMOUNT OF OIL ON THE GROUND AND THE VEHICLE WAS PULLING. THE VEHICLE WAS INSPECTED BY A MECHANIC AND THE CONTACT WAS INFORMED THAT OIL WAS COMING FROM THREE DIFFERENT PLACES AND TRAVELING TO THE REAR DIFFERENTIAL. THE DEALER AND THE MANUFACTURER HAVE NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS 118,169 AND FAILURE MILEAGE WAS 118,000.

THE VEHICLE IS NOT SHIFTING INTO THE PROPER GEARS. IT JUST STARTED HAPPENING ONE DAY. IT HAS TO BE IN DRIVE 2 AT THE START OF DRIVING AND WHEN IT GETS TO A CERTAIN POINT IT MUST BE SHIFTED INTO DRIVE. THIS OCCURS EVERYTIME I DRIVE. NOTHING HAS BEEN DONE AS OF YET TO REPAIR THE PROBLEM. *TR

WE HAVE 9 MERCURY GRAND MARQUIS IN OUR FLEET. WE ARE A 24 HOUR TRANSPORTATION SERVICE AND OUR CARS ARE OUT A NIGHT. THE LIGHTS JUST TURN OFF WITHOUT WARNING AND OUR DRIVERS NOW HAVE TO DRIVE IN THE DARK UNTIL THE LIGHTS COME BACK ON AFTER SHUTTING THE CAR DOWN. OR, THEY MAY NOT COME BACK ON AND HAVE TO HAVE THE CAR TOWED IN. WE HAVE PURCHASED THIS COMPANY IN MAY 2008 AND PURCHASED ALL NINE CARS AT THE SAME TIME. WE HAVE REPLACED FOUR OF THE NINE SO FAR AT THE COST OF $591. EACH, OUR COST ACCORDING TO WHITEYS' AUTOMALL MANSFIELD OHIO. IF THIS ITEM IS SO DEFECTIVE THAT WE HAVE TO KEEP REPLACING THIS SAME ITEM IN EACH CAR, WHY WAS THIS ITEM NOT RECALLED AND CORRECTED. I AM LISTING ONE DATE, THERE HAS BEEN 4 DIFFERENT DATES, 4 DIFFERENT CARS. (2) 2004'S (1) 2003 AND NOW (1) 2002, OUR 2005'S AND 2006'S HAVE NOT INDICATED A PROBLEM AS YET. *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. TWO YEARS AGO, THE COIL SPRING ON THE DRIVER'S SIDE OF THE VEHICLE FAILED AND THE FRONT TIRE EXPLODED WHILE THE VEHICLE WAS PARKED IN THE GARAGE. WHILE DRIVING AT AN UNKNOWN SPEED, THE PASSENGER SIDE COIL SPRING ALSO FAILED AND PUNCTURED THE FRONT PASSENGER SIDE TIRE. THE VEHICLE WAS TOWED TO A MECHANIC AND REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 83,650. UPDATED 04/21/09. *LJ UPDATED 04/24/09.*JB