MERCURY Complaints

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD NOT OPERATE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO BOTH AN INDEPENDENT MECHANIC AND THE DEALER. BOTH STATED THAT THE FAILURES WERE DUE TO THE ELECTRONIC CONTROL MODULE. THE CONTACT WAS CONCERNED THAT HE COULD NOT OPERATE THE VEHICLE AT NIGHT. NHTSA INVESTIGATION NUMBER PE-066 WAS OPENED FOR THE FAILURE; HOWEVER, NO VERDICT HAS YET BEEN REACHED. THE FAILURE MILEAGE WAS 95,100 AND CURRENT MILEAGE WAS 95,600.

I AM THE 2ND OWNER OF MY 1998 MERCURY MYSTIQUE. I PURCHASED THE VEHICLE IN 2004. IT HAS A COMPUTER DEFECT THAT GIVES A FALSE READING FOR THE CHECK ENGINE LIGHT. THIS CAR QUALIFIED FOR THE NJ LEMON LAW BECAUSE OF THIS PROBLEM WITH ITS 1ST OWNER. HOWEVER, THAT OWNER WAS TOO KIND TO DO ANYTHING ABOUT IT. THE PREVIOUS OWNER GAVE ME A FILE FILLED WITH SERVICE INFORMATION FROM THE DATE HE PURCHASED THE VEHICLE, BRAND NEW IN DECEMBER 1997. SHORTLY AFTER HIS PURCHASE HE HAD THE VEHICLE BACK TO THE DEALER FOR THE CHECK ENGINE LIGHT. HE HAD IT BACK A COUPLE MORE TIMES FOR THE SAME THING AND THEY ALWAYS FIXED IT. OBVIOUSLY, THEY PUT A BAND-AID ON A MAJOR DEFECT. I NOTICED THE LIGHT WAS ON WHEN I FIRST PURCHASED THE VEHICLE. THE FORMER OWNER SAID HE HAD IT CHECKED AND WAS TOLD NOT TO PAY ATTENTION TO IT. WELL, SINCE THEN I HAVE BEEN TOLD AT INSPECTION THAT IT HAS TO BE FIXED EVERY TIME. SO IT GOES TO MY MECHANIC WHO WILLS REPAIR/REPLACE THE NECESSARY PARTS PER THAT DAY'S COMPUTER READING. WITHIN A FEW WEEKS (OCCASIONALLY MONTHS) THE LIGHT GOES ON AGAIN. PREVIOUS TO THIS YEARS INSPECTION (DECEMBER 31ST) I HAD MY FRIEND LOOK IT OVER AND HE REPLACED THE VALVE/SENSOR THAT WAS DEFECTED (PER THAT DAYS COMPUTER READING). WELL, RIGHT BEFORE INSPECTION THE CHECK ENGINE LIGHT WENT BACK ON. AND OF COURSE, SINCE IT WAS ON, IT FAILED AGAIN. I MENTIONED TO THE INSPECTOR THAT IT HAD A HISTORY OF THIS PROBLEM. I ASKED IF THERE WAS ANY RECOURSE AND HE TOLD ME TO LOOK INTO THE NJ WAIVER PROGRAM. I CALLED THE MOTOR VEHICLE COMMISSION TO LEARN ABOUT THE WAIVER PROGRAM. I UNDERSTAND TO BE CONSIDERED, THE REPAIR COST HAS TO BE ABOUT $400 OR MORE. SOME TIME AGO THE REPAIR COSTS LIMIT WAS ABOUT $250 OR MORE. WELL, FOR THE REPAIR I HAD DONE BEFORE THIS LAST INSPECTION, IT COST ME ABOUT $250 AGAIN. I BELIEVE THAT FOR THESE REASONS I SHOULD QUALIFY FOR A VEHICLE WAIVER FOR THE EMISSIONS INSPECTION OF MY VEHICLE. *TR

TIRES CONTINUALLY GET LOUDER AS MORE MILES ARE PUT ON THEM. IT IS A WHINING NOISE AND YOU CAN HARDLY TALK NORMAL OR LISTEN TO THE RADIO WITHOUT TURNING THE VOLUME LOUD. STARTED COMPLAINING TO THE DEALERSHIP WITH ABOUT 12,000 MILES ON THE TIRES. THEY CURRENTLY HAVE ABOUT 20,000 MILES ON THEM. *TR

TL*THE CONTACT OWNS A 2001 MERCURY GRAND MARQUIS. THE CONTACT STARTED THE IGNITION AND NOTICED THAT THE DRIVER'S SIDE FRONT SEAT BELT FAILED TO LATCH. THE FAILURE OCCURRED WITHOUT WARNING. THE AUTHORIZED DEALER WAS NOTIFIED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE TECHNICIAN DISCOVERED NHTSA CAMPAIGN ID NUMBER 01V227001 (SEAT BELTS; FRONT BUCKLE ASSEMBLY); HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 55,000.

TL*THE CONTACT OWNS A 2005 MERCURY MONTEREY. WHILE BACKING OUT OF THE GARAGE, THE PASSENGER SIDE AXLE FAILED AT 13,000 MILES. THE PASSENGER SIDE AXLE PREVIOUSLY FAILED AT 8,000 MILES AND WAS REPLACED BY THE DEALER. THE CONTACT TOWED THE VEHICLE TO THE DEALER TO BE REPAIRED FOR THE THIRD TIME. THE CONTACT WILL CALL THE MANUFACTURER TO REPORT THE FAILURES. THE FAILURE MILEAGE WAS 13,017. UPDATED 03/05/09 *CN THE AXLE SHAFT WAS REPLACED. UPDATED 03/11/09. (JB

TL*THE CONTACT OWNS A 1998 MERCURY VILLAGER. THE CONTACT SMELLS A STRONG ODOR OF FUEL, WHICH CAN BE NOTICED BOTH INSIDE AND OUTSIDE OF THE VEHICLE. THROUGH RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 00V419002 AND NHTSA ACTION NUMBER EA00015 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). HE TOOK THE VEHICLE TO THE DEALER AND PROVIDED THEM WITH THE INFORMATION HE FOUND ONLINE. THE CONTACT LEFT THE VEHICLE AT THE DEALER FOR THE DAY. HE RETRIEVED THE VEHICLE THE FOLLOWING DAY AND NOTICED THAT THE REPAIR WAS NOT PERFORMED. THE DEALER STATED THAT THE VIN WAS EXCLUDED FROM THE 19 YEAR RECALL RANGE. THE MANUFACTURER AGREED WITH THE DEALER. THE VEHICLE HAS NOT YET BEEN REPAIRED, BUT THE CONTACT BELIEVES THAT HIS VIN SHOULD BE INCLUDED. THE FAILURE MILEAGE WAS 80,000 AND CURRENT MILEAGE WAS 130,000.

ABOUT ONCE A YEAR WE HAVE HAD A PROBLEM WITH OUR TRANSMISSION. AFTER THIS HAPPENING SO MANY TIMES I DECIDED TO CHECK ONLINE FOR ANYONE ELSE WITH THE SAME PROBLEM. CAN NOT BELIEVE HOW MANY HAVE THE SAME PROBLEM BUT STILL NO RECALLS. MY HUSBAND KNEW THE FIRST TIME THEY TRIED TO FIX THE PROBLEM THEY WERE JUST PUTTING A "BAND-AIDE" ON THE PROBLEM AND NOT TRULY FIXING IT. METAL SHAVINGS WERE FOUND THE FIRST TIME AND THE TRANSMISSION SHIFTS ROUGH AND SLIPS. ALSO THE VEHICLE ACCELERATES WITHOUT PUTTING FOOT ON GAS PEDAL. PROBLEM IS EXTREMELY BAD WHEN GOING INTO REVERSE. *TR

TL*THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE DRIVING 30 MPH, A RUBBING SOUND WAS HEARD IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A MAINTENANCE SHOP AND THE CONTACT WAS INFORMED THAT THE REAR SPRINGS FAILED. AFTER INSPECTING THE FRONT SPRINGS, IT WAS DISCOVERED THAT THE FRONT SPRINGS WERE CHIPPED. THE DEALER REFERENCED NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS), BUT THERE WAS NO RECALL FOR THE REAR SPRINGS. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 80,000. UPDATED 03-27-09 *BF

TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT NOTICED A CRACK IN THE REAR LIFTGATE PANEL OF HER VEHICLE. THE CRACK CURVES AROUND THE MERCURY LOGO LOCATED ON THE REAR PANEL. THE CONTACT CALLED THE DEALER AND THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD GIVE HER 20% OFF THE REPAIR SINCE HER VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS 60,000. UPDATED 03/12/09. *LJ UPDATED 03/13/09. *JB

TL*THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. WHEN THE CONTACT STARTED THE IGNITION, THE DOME LIGHT ILLUMINATED UNEXPECTEDLY. THE FAILURE OCCURRED INTERMITTENTLY AND THE DOME LIGHT WOULD NOT DIM AUTOMATICALLY. WHENEVER THE VEHICLE WAS IN OPERATION, THE DOME LIGHT WOULD ILLUMINATE AND THE FRONT DRIVER'S EASY-ACCESS SEAT RETRACTED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE FAILURE WAS RELATED TO THE TO KEYLESS ENTRY MODULE. THE VEHICLE WAS REPAIRED UNDER THE SERVICE WARRANTY; HOWEVER, IT WAS INSUFFICIENT. ON A SEPARATE OCCASION, THE FAILURE RECURRED. THE CONTACT WAS INVOLVED IN A MINOR CRASH, WHICH MAY HAVE BEEN CAUSED BY THE VEHICLE'S MALFUNCTIONS. THERE WERE NO INJURIES. THE VEHICLE IS IN THE PROCESS OF BEING TAKEN BACK TO THE AUTHORIZED DEALER FOR REPAIR. THE FAILURE MILEAGE WAS 16,000 AND CURRENT MILEAGE WAS 17,500.