MERCURY Complaints

IN DECEMBER OF 2007 I WAS DRIVING WITH MY THREE KIDS AND I WAS PREGNANT WITH TWINS. IT HAD BEEN RAINING FOR A FEW DAYS I SLOWED TO MAKE A RIGHT HAND TURN MY CAR SLIDE AND I WENT INTO A POLL HEAD ON MY AIRBAGS DIDN'T OPEN MY CAR WAS LATER TOTALED BY THE INSURANCE COMPANY. *TR

THE PLASTIC SUNROOF TRANSPORT MECHANISM HAS BROKEN FOR THE SECOND TIME DURING THE LIFE OF THIS CAR (I AM THE ONLY OWNER). THE FIRST INCIDENT OCCURRED EARLY IN MY OWNERSHIP AND WAS COVERED UNDER WARRANTY. DEALERSHIP THAT FIXED IT THE FIRST TIME HAS REFUSED TO FIX IT AGAIN CITING A 12 MONTH WARRANTY. THIS PROBLEM IS A WELL KNOWN DESIGN DEFECT IN THE 1999 AND 2000 MODEL YEAR MERCURY COUGARS AND WAS ADDRESSED IN THE 2001 MODEL YEAR DESIGN. THE COST FOR REPLACEMENT PARTS IS UNCONSCIONABLE CONSIDERING THE FACTS REGARDING THIS WELL KNOWN PROBLEM. I BELIEVE THAT CLEAR KNOWLEDGE OF THESE ISSUES OF THE FORD MOTOR COMPANY AND THE INDUSTRY AS A WHOLE SHOULD HAVE NECESSITATED A RECALL LONG PRIOR TO THIS AND BECAUSE THERE ISN'T A RECALL I AM FILING THIS COMPLAINT. *TR

2002 MERCURY SABLE WITH 51,000 MILES - TOOK CAR IN FOR AN OIL CHANGE; DEALER INFORMED ME THAT BOTH REAR COIL SPRINGS WERE BROKE, ALMOST TOUCHING THE REAR TIRES. REPLACED THOSE BUT THEN HEARD & FELT THUMP IN BACK; DEALER SAID THE STRUT WAS BROKE ON THE RIGHT REAR & LEFT REAR WAS ALMOST BROKE. NOW BOTH STRUTS ARE BEING REPLACED. TOLD BY DEALER THERE WERE MANY COMPLAINTS ABOUT THE SABLE FRONT AND REAR SPRINGS BUT NO RECALL AS OF YET FOR THE REAR. HOW CAN THAT BE IF SO MANY PEOPLE ARE HAVING THIS PROBLEM? CAN THIS BE RESEARCHED - THERE ARE A LOT OF PEOPLE BEING AFFECTED BY THIS. I AM A SENIOR WITH LIMITED INCOME! I COULD HAVE BEEN IN AN ACCIDENT! PLEASE HELP!!!!! *TR

ON 08/18/2008 MY MOTHER TOOK HER VEHICLE TO SUNNYVALE LINCOLN MERCURY DEALERSHIP [408] 732-7000[SHE PURCHASED THE VEHICLE THERE] BECAUSE SHE WAS HAVING PROBLEMS GETTING THE TRANSMISSION TO GO IN GEAR USING THE GEAR SHIFT HANDLE ON THE STEERING COLOMN. THE DEALERSHIP [INVOICE 24804, GABRIEL MEDINA] SAID THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE DROVE O.K. IT WAS JUST HARD TO GO FROM PARK TO DRIVE. MY MOTHER IS 86 YEARS OLD AND LIVES BY HER SELF. I FEEL STRONGLY THAT SHE WAS TAKEN FOR A RIDE AND CHEATED OUT OF $2,611.93. SHE WAS NEVER TOLD AS TO WHY THE TRANSMISSION NEEDED TO BE REPLACED, SHE DRIVES A 2000 MERCURY GRAND MARQUIS WITH 17,352 MILES ON IT. ALL OIL CHANGES AND SERVICE WORK WAS DONE AT THE DEALERSHIP FROM DAY ONE. NOW THE TRANSMISSION IS MISSING. HER WARRANTY COVERAGE FOR THE TRANSMISSION IS HER RECEIPT FROM THE DEALERSHIP. THERE WAS NEVER A PROBLEM WITH THE SHIFTING OF THE TRANSMISSION ONCE SHE GOT THE GEAR SHIFT HANDLE TO GO TO DRIVE. SO, IF THERE IS A PROBLEM WITH THE LINKAGE FROM THE STEERING COLUMN TO THE TRANSMISSION, WHY DID THE TRANSMISSION HAVE TO BE REPLACED? *TR

TL*THE CONTACT OWNS A 1992 MERCURY SABLE. WHEN THE CONTACT TOOK HIS VEHICLE TO A LOCAL MECHANIC, CORROSION WAS DISCOVERED IN THE STEERING COLUMN. HE ALSO DISCOVERED THAT HE WAS EXPERIENCING THE SAME FAILURE LISTED IN NHTSA CAMPAIGN ID NUMBER 98V323000 (STRUCTURE:FRAME AND MEMBERS). THE MANUFACTURER WAS UNABLE TO PROVIDE ASSISTANCE; HOWEVER, THEY STATED THAT BECAUSE IT HAD EXCEEDED TEN YEARS, THE PARTS WERE UNAVAILABLE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 85,591. UPDATED 10/16/08. *LJ THE VEHICLE WOULD PULL TO THE SIDE. UPDATED 10/17/08. *JB

THE CAR WAS BEING DRIVEN AS NORMAL WHEN THE REAR END STARTED TO SAG. ONCE WE INSPECTED THE PROBLEM WE REALIZED BOTH REAR STRUT SPRINGS WERE BROKEN AT ABOUT THE SAME PLACE. AFTER INVESTIGATING WE FOUND THE FRONT SPRINGS WERE SERVICED UNDER A RECALL BUT REARS WEREN'T COVERED EVEN THOUGH THEY WERE PRONE TO THE SAME BREAKAGE. I AM GOING TO PAY TO HAVE REPAIRS DONE. *TR

I HAVE A 2007 VEHICLE WHICH I PURCHASED NEW IN DECEMBER 2006. THE VEHICLE HAS BEEN DRIVEN JUST OVER 9,000 MILES AND, WITHOUT WARNING, A TIRE VALVE STEM FAILED AND THE TIRE LOST ALL AIR PRESSURE . MY MECHANIC REPLACED THE DEFECTIVE VALVE. THE DAY AFTER THE FAILURE, A FRIEND POINTED OUT A MAGAZINE ARTICLE REGARDING DEFECTIVE TIRE VALVE STEMS. *TR

I OWN A 2006 MERCURY MOUNTAINEER (V8 AWD). EVERYTIME I STOP THE TRANSMISSION JOLTS FORWARD AS IF WE HAVE BEEN INVOLVED IN A REAR-END COLLISION. I HAVE CALLED FORD MOTOR COMPANY TO COMPLAIN AND THEY HAVE AGREED THAT THERE IS A PROBLEM BUT NOT TO THE DEGREE THAT THEY WOULD INITIATE A RECALL. THIS IS VERY DANGEROUS AND SOMEONE IS EVENTUALLY GOING TO GET HURT IF NOT KILLED. *TR

DURING THE MONTH OF AUG 08 I HAD 3 FLAT TIRES. IN EACH CASE THE TIRE WENT FLAT WHILE TRAVELING ON A ROADWAY AT SPEED. EACH FLAT WAS CAUSED BY A VALVE STEM FAILURE (CRACKED AND LEAKED)THE FIRST FAILURE SEEMED LIKE A NORMAL EVENT, THE SECOND SEEMED QUESTIONABLE , THE THIRD WAS ABSOLUTE CONFIRMATION OF A CLEAR PROBLEM WITH THE VALVE STEMS. THE VALVE STEMS WERE REPLACED ON THE 3 TIRES AS WELL AS THE 4TH BEFORE ANOTHER VALVE STEM FAILURE. THE 3 TIRES THAT WENT FLAT SUSTAINED SIDEWALL DAMAGE. THE VALVE STEMS ON THIS VEHICLE WERE CLEARLY DEFECTIVE AND POTENTIALLY VERY DANGEROUS TO THE OPERATION OF THIS VEHICLE (OR ANY VEHICLE WITH THESE TYPE OF VALVE STEMS) BY AN INEXPERIENCED OPERATOR. *TR

MAJOR SAFETY CONCERN: 2002 MERCURY MOUNTAINEER AWD, PURCHASED WITH AROUND 79000 MILES, IN 2007. A FEW DAYS AFTER PURCHASE STARTED SHIFTING REALLY HARD INTO 3RD GEAR, CALLED DEALER AND HE SAID TO HAVE TRANSMISSION FLUID CHANGED, CHANGED THAT COST 100.00. SEEMED TO HELP SOME, NOW AT 100,000 MILES OR SO CAR WILL NOT GO OVER 30MPH. DRIVING VEHICLE IN BUSY TRAFFIC AND CAR ONLY GOING UP TO 30 IN A SERIOUS HAZARD. FORD NEEDS TO BE HELD ACCOUNTABLE FOR THIS. TOO MANY 2002 ARE HAVING EXACT SAME PROBLEM. CAR JERKS INTO REVERSE, O/D FLASHES, CHECK TRANSMISSION LIGHT COMES ON , HARD JERKS AND SHUDDERS INTO 3RD GEAR....COME ON HOW MANY MORE PEOPLE HAVE TO GIVE UP HARD EARNED MONEY TO FIX FORDS MISTAKES??? IN PROCESS OF TRYING TO FIND A TRANSMISSION SHOP TO TAKE THIS HEAP OF JUNK TO. *TR