MERCURY Complaints

WHAT IS WRONG? MY MILAGE IS ONLY 12.5 MPG AVERAGE AND NOT LIKE YOUR ADVERTISMENT SAID THIS MORNING 29 MPG! THIS IS GROSSLY MISLEADING. THANKS FOR YOUR PROMPT ANSWER AND HELP. *TR

1. DUE TO THE DEFECTIVE DESIGN OF THE SUNROOF 2. OVER 1000 OWNERS EXPERIENCED SUNROOF THAT CAN NOT OPEN/CLOSE. SOME PEOPLE EVEN REPORT THAT THE SUNROOF WILL POP-OFF AND FLY AWAY WHILE DRIVING! SEE HTTP://COUGARSUNROOF.COM. *TR 3. I NEED TO REPLACE THE WHOLE SUNROOF ASSEMBLY AND MOTORS THAT MOVES THE SUNROOF.

SUNROOF CLOSING MECHANISM IS DEFECTIVE DOES NOT CLOSE COMPLETELY...THE FAILURE LEAVES PASSENGER SIDE ON SUNROOF FLOPPING..I 'M VERY CONCERNED THAT SUNROOF COULD FLY OUT AND CRASH THROUGH ANOTHER VEHICLE WINDSHIELD..I DO HIGHWAY COMMUTE EVERYDAY AND ITS VERY UNSAFE FOR ME I ALMOST CRASHED ON WET HIGHWAY WHEN I COULD NOT CLOSE SUNROOF IN SUDDEN DOWNPOUR WHEN I WAS DRIVING. ON COUGARSUNROOF.COM THERE ARE 1365 COUGAR OWNERS WHO HAVE THE SAME SUNROOF PROBLEMS AND IT WAS CORRECTED ON 2001 COUGAR MODELS. *TR

OVER THE PAST 20 YEARS, I HAVE OWNED 6 CARS (5 CADILLACS AND 1 MERCURY) EQUIPPED WITH MICHELIN TIRES. OF THESE 24 TIRES, I EXPERIENCED TREAD SEPARATION FAILURE ON 18 OF THE TIRES AND 1 SIDEWALL FAILURE AT 13000 MILES. TWO TIRES, I REMOVED AT 25000 MILES TO AVOID PROBLEMS AS I WAS PLANNING A LONG TRIP. THREE OF THE TIRES ARE STILL ON ONE CAR WITH ABOUT 13000 MILES ON THOSE TIRES. THE STANDARD SIZE FOR THE CADILLAC IS 215/65-16. MICHELIN ONLY RECOMMENDS THAT I SPEAK WITH THEIR DEALER. THE DEALER SAID HE COULD NOT ADJUST FOR THE TIRES. NEEDLESS TO SAY I DID NOT REPLACE THE FAILED TIRES WITH MICHELIN TIRES. I EXPERIENCED AN UNREASONABLE TREAD SEPARATION FAILURE RATE WITH MICHELIN TIRES (TIME WILL TELL FOR THE REMAINING 3 TIRES). THIS INDICATES A SYSTEMIC PROBLEM WITH THE MICHELIN DESIGN/MANUFACTURING. I DID A LITTLE RESEARCH ON THE SUBJECT OF TREAD SEPARATION FAILURES AND THE RESULTING PROBLEMS AND FOUND THAT THERE ARE SOME DEATHS ATTRIBUTABLE TO TREAD SEPARATION FAILURES. BECAUSE OF THIS AND THE EXTREMELY HIGH FAILURE RATE, I FEEL THAT THE MICHELIN RADIAL TIRES PRESENT A SERIOUS SAFETY HAZARD. I RECOMMEND THE NHTSA INVESTIGATE THIS PROBLEM. NOTE: I READ THAT TIRES MANUFACTURED IN EUROPE DO NOT HAVE THIS PROBLEM DUE TO A DIFFERENT DESIGN/MANUFACTURING PROCESS. IF THIS IS SO, THE US SHOULD MANDATE THE EUROPEAN DESIGN FOR US MANUFACTURED TIRES. I HAVE SPECIALIZED EDUCATION IN THE AUTOMOTIVE INDUSTRY THROUGH THE GENERAL MOTORS INSTITUTE AND 6 YEARS EXPERIENCE MANUFACTURING AUTOMOBILES. THE APPROXIMATE INCIDENT DATE IS FOR THE LATEST INCIDENT ON THE 13000 MILE TIRE. BEFORE THAT, I EXPERIENCED 2 TIRE FAILURES AROUND THE FIRST OF JUNE. *TR

MY WIFE WAS DRIVING ON SR528 AT NIGHT IN OUR 2005 MERCURY MONTEREY COMING HOME FROM WORK. WHILE DRIVING OVER THE INDIAN RIVER BRIDGE, THE ENGINE REVVED UP ON HER AND ACTED LIKE IT WAS IN NEUTRAL. THERE WAS NO WARNING WHATSOEVER WHICH PLACED HER IN A VERY DANGEROUS SITUATION. EVERY GEAR (REVERSE, D, 3, 1) ACTS LIKE IT'S IN NEUTRAL. NOW THE MINIVAN IS SITTING AT A GAS STATION WHILE WE WAIT TO FIND OUT THE COST OF REPAIR. THE VAN HAS 57000 MILES AND WE'VE HAD IT LESS THAN 3 YEARS. THIS IS APPARENTLY A COMMON FAILURE HAPPENING WITH THE 2004 AND 2005 FORD/MERCURY MINIVANS. IS FORD WAITING FOR SOMEONE TO GET HURT OR EVEN WORSE BEFORE THEY DO SOMETHING? I'M EXTREMELY DISAPPOINTED BEING A 7 TIME FORD PURCHASER. *TR

THE STEEL BRAKE LINES TO THE REAR BREAKS RUSTED AND MY BREAKS FAILED. I HAVE LOOKED AT THREE OTHER CARS OF THE SAME TYPE AND TEY HAVE THE SAME PROBLEM. THIS COULD KILL SOMEONE. *TR

TL*THE CONTACT OWNS A 2006 MERCURY MONTEGO. THE CONTACT NOTICED THAT THE PAINT ON THE HOOD OF THE VEHICLE WAS CONSISTENTLY FADING. HE IS IN THE PROCESS OF NOTIFYING THE DEALER IN REFERENCE TO THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 8,500.

TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT HIS EXTENDED WARRANTY WAS CANCELLED ON HIS FUEL PUMP BECAUSE THE VEHICLE WAS RECONSTRUCTED. WHEN HE PLACED A FULL TANK OF GASOLINE IN THE VEHICLE, THE FUEL GAUGE DIAL WOULD NOT GO PAST THE HALFWAY MARK. THE DEALER STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THEY FURTHER STATED THAT THE TITLE WAS RECONSTRUCTED BECAUSE THE VEHICLE WAS PREVIOUSLY DESTROYED. DUE TO THIS, THEY WOULD NOT PERFORM ANY REPAIRS ON THE VEHICLE. THE FAILURE MILEAGE WAS 133,650.

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE ATTEMPTING TO MAKE A RIGHT TURN, THE TRANSMISSION FAILED TO SHIFT INTO THE PROPER GEAR. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND THEY REPLACED THE CONVERTER, TRANSMISSION FLUID, BOLTS, AND JOINTS. ONE YEAR LATER, WHILE DRIVING 30 MPH, THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE AUTO REPAIR SHOP. THE MECHANIC MADE IDENTICAL REPAIRS AND STATED THAT BECAUSE THE CONVERTER WAS MANUFACTURED OUT OF PLASTIC, IT WOULD CONTINUALLY FAIL. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 98,000.

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING BETWEEN 3-5 MPH OUT OF THE DRIVEWAY, THE VEHICLE JUST STOPPED MOVING. THE VEHICLE WOULD DRIVE IN REVERSE, BUT WOULD NOT GO FORWARD. THE VEHICLE WAS TOWED TO A MECHANIC AND THE CONTACT WAS INFORMED THAT A NEW TRANSMISSION WAS NEEDED. IN ADDITION, BOTH SLIDING DOORS ON THE VEHICLE FAILED TO CLOSE PROPERLY. THE DOORS WOULD PIN AN ADULT OR BOUNCE BACK OPEN INSTEAD OF CLOSING AS THEY SHOULD. THE DOORS WERE REPAIRED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 52,000.