MERCURY Complaints

2007 MERCURY MILAN PURCHASE NEW JULY 2007. CAR KEPT IN GARAGE MOST OF THE TIME. OCTOBER 2007 CAR WAS PARKED OUTSIDE IN RAIN. OWNER NOTICED THAT THE PASSENGER SIDE OF THE FLOOR (FRONT AND BACK) CARPETS WERE SATURATED. NO WINDOWS OR DOORS WERE ACCIDENTALLY LEFT AJAR. OWNER KEPT CHECKING CAR AFTER CAR WASHES AND PASSENGER FLOOR WAS CONTINUALLY WET AFTER WASHING. CAR WENT BACK TO DEALERSHIP AND IT WAS DISCOVERED THAT THERE WAS A WELD BURN THROUGH UNDER COWL. THE BURN THROUGH WAS IN A VALLEY ALLOWING WATER HITTING THE OUTSIDE OF THE CAR TO TRAVEL INSIDE THE CAR BEHIND THE GLOVE COMPARTMENT AND INTO THE CAR. DEALER STUCK SILICONE ON THE SITE AND SAID "HERE YOU GO". CAR HAD LESS THAN 4000 MILES ON IT AT THAT TIME. OWNER WAS NOT SATISFIED. CARPETS WERE FINALLY REPLACED AND THERE WAS MOLD GROWING UNDERNEATH THE CARPET ON THE PASSENGER SIDE AND THERE IS VISUAL RUSTING IN THE SEAT TRACK AND THE DRIVER'S SEAT BRACKET ALSO HAD RUST FORMING. HOW MANY OTHER VEHICLES MADE THAT SAME DAY IN KANSAS CITY MISSOURI (FEBRUARY 20, 2007) ALSO HAVE A WELD BURN THROUGH AND NO ONE KNOWS IT YET? *TR

2002 MERCURY SABLE. 40K MILES. FRONT DRIVER'S SIDE COIL SPRING FAILED (BROKE) WHILE BACKING CAR FROM DRIVEWAY. SPRING FAILURE CAUSED RUPTURE OF FRONT DRIVER'S SIDE TIRE. SPRING CAUSED THE FRONT WHEEL TO LOCK UP, DISABLING THE VEHICLE. IT WAS TOWED TO DEALERSHIP WHERE THE DAMAGED TIRE AND ALL 4 COIL SPRINGS WERE REPLACED AS A PREVENTATIVE MEASURE. THERE DID NOT APPEAR TO BE ANY CORROSION ON THE BROKEN COIL SPRING. THE PAINT WAS INTACT, THERE WAS NO EVIDENCE OF PITTING OR BUBBLING, AND THE STEEL LOOKED LIKE A CLEAN BREAK. *TR

TL*THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED BEYOND 7 RPMS WHEN SHE DEPRESSED THE ACCELERATOR. SHE STATED THAT SHE HAD TO DEPRESS THE BRAKE EXTREMELY HARD THEN SHUT OFF THE VEHICLE BEFORE IT WOULD STOP. IN ADDITION, SHE STATED THAT SHE LOST CONTROL OF THE VEHICLE. THE DEALER STATED THAT THE CRUISE CONTROL CABLE CAUSED THE FAILURE. THEY DISCONNECTED THE CRUISE CONTROL. AS OF MAY 19, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE CONTACT STATED THAT SHE NOTICED AN OIL LEAK. THE MECHANIC THE OIL SEAL PAN NEEDED TO BE REPLACED. THE MECHANIC REPLACED THE OIL PAN SEAL AND THERE HAD BEEN NO FURTHER OCCURRENCES. THE FAILURE MILEAGE WAS 35,850 AND CURRENT MILEAGE WAS 36850.

HAD JUST TURNED OFF FREEWAY WHEN WARNING CHIME FOR OVERHEATED ENGINE SOUNDED. STOPPED CAR WITHIN ONE BLOCK & TURNED OFF MOTOR. TOWED TO MECHANIC. TURNS OUT TO BE THE INTAKE MANIFOLD CATASTROPHIC FAILURE, COMMON TO FORDS (MINE IS 1996 MERCURY GRAND MARQUIS, 71K MILES.) AM NOW RUNNING COMPRESSION TEST TO SEE IF ANY ENGINE DAMAGE, IF THERE IS NO DAMAGE THEN I WILL HAVE TO FIX MANIFOLD AT A COST OF APPROX. $1036. IF THERE IS ENGINE DAMAGE THEN I WILL HAVE TO JUNK A PERFECTLY FINE CAR IN EXCELLENT CONDITION (APART FROM THIS). FORD DOES NOT OFFER ANY REDRESS. I NEVER RECEIVED ANY INFORMATION ABOUT THIS PROBLEM, NOR ABOUT THE CLASS ACTION LAWSUIT SETTLEMENT. THIS COULD HAVE BEEN EXTREMELY DANGEROUS, AS I HAD JUST EXCITED A FREEWAY WHEN THE WARNING BEEP SOUNDED. I HAVE RECEIVED ALL OTHER RECALL INFO ON THIS VEHICLE AND HAVE COMPLIED W. RECALL. IN FACT VEHICLE HAD BEEN FULLY CHECKED BY DEALER ONLY 6 DAYS WHEN TAKEN IN FOR THE SECOND PART OF THE SWITCH RECALL ON THIS MODEL. DEALER NEVER INFORMED ME OF ANY POTENTIAL MANIFOLD PROBLEM. THIS IS A SAFETY ISSUE AS WELL AS A DEFECTIVE PART ISSUE. AT THE VERY LEAST, OWNERS SHOULD BE NOTIFIED THAT THIS IS A COMMON CATASTROPHIC FAILURE. *TR

TL*THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE DRIVING OVER A POTHOLE AT APPROXIMATELY 35 MPH, THE PASSENGER SIDE AIR BAG DEPLOYED. THERE WAS NO OCCUPANT IN THE PASSENGER SEAT. THIS WAS THE ONLY AIR BAG THAT DEPLOYED IN THE VEHICLE. THE CONTACT CALLED THE DEALER, BUT WAS NOT GIVEN ANY REASON AS TO WHY THE AIR BAG DEPLOYED. THE CURRENT AND FAILURE MILEAGES WERE 54,000.

TRIED TO BRAKE FOR A FAMILY OF GEESE CROSSING THE ROAD. FOLLOWING THE BRAKING, I NOTICED A PROBLEM WITH THE BRAKES AND THE CAR PULLING TO THE LEFT. THE CAR WAS ALSO MAKING AN UNUSUAL NOISE. AFTER SLOWLY DRIVING THE CAR TO THE REPAIR SHOP, IT WAS DETERMINED THAT THE RIGHT FRONT BRAKE ROTOR WAS BROKEN. *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 25 MPH, THE FRONT DRIVER SIDE COIL SPRING FAILED AND PUNCTURED THE TIRE. THE TIRE AND COIL SPRINGS WERE REPLACED AND REPAIRED. APPROXIMATELY A MONTH AND A HALF LATER, THE REAR DRIVER SIDE COIL SPRING FAILED AND PUNCTURED THE TIRE. THE CURRENT MILEAGE WAS 119,400 AND FAILURE MILEAGE WAS 118,951.

MERCURY MONTEGO WITH BRAKE PROBLEMS. CONSUMER STATES THAT THE REAR BRAKES WERE REPLACED AFTER 16,000 MILES, AND THE FRONT BRAKES WERE REPLACED AFTER 26,000 MILES. SHE BELIEVES THERE IS A DEFECT WITH THE TYPE OF METAL THAT IS BEING USED. *KB

2002 MERCURY SABLE. CONSUMER EXPERIENCED A TIRE BLOWOUT. CONSUMER STATES THAT WHILE CHANGING THE TIRE IT WAS NOTICED THAT THE SPRING SNAPPED. SHE NOTICED THAT THE BROKEN SPRING WAS ALSO RUBBING AGAINST THE SPARE TIRE. *KB THE CONSUMER STATED 12 HOURS LATER, THE SAME THING HAPPENED TO THE LEFT FRONT TIRE/SPRING. *JB

TL*THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHILE DRIVING OVER 50 MPH WITH THE ALL WINDOWS DOWN, THE VEHICLE SHOOK VIOLENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER TWO TIMES DUE TO THE FAILURE; HOWEVER, THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE FIRST TIME THE VEHICLE WAS INSPECTED WAS IN NOVEMBER OF 2007. THE CONTACT INFORMED THEM THAT THE WINDOWS WERE DOWN WHEN THE FAILURE TO OCCURED, THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE FORD REP STATED THAT THE FAILURE WAS DUE TO WIND TURBULENCE. THE FAILURE MILEAGE WAS 2,400 AND CURRENT MILEAGE WAS 5,500. UPDATED 6/2/08 *CN THE CONSUMER ALSO FELT A VIBRATION COMING FROM THE DRIVERS SEAT.