MERCURY Complaints

MY POWER STEERING FAILED AND ALTHOUGH FORD RECALLED 900,000 08 MARNINERS MY WASNT ONE OF THEM AND ISNT COVERED.

HEADLIGHT MODULE WENT OUT 12-10-2016, BROUGHT CAR TO SPRING HILL FORD (DEALER) DUNDEE IL. CAR WAS UNDER NEW RECALL BUT THE DEALER DID NOT HAVE THE NEWLY DESIGNED PART YET SO THEY PUT IN THE SAME DEFECTIVE PART AND TOLD ME THEY WOULD CALL ME WHEN THE NEW PARTS BECOME AVAILABLE. THEY NEVER DID DESPITE MONTHS OF ME CALLING THEM. NOW THE OLD DESIGN PART IS ACTING UP AGAIN BUT IN 2016 THE DEALER REPORTED MY CAR AS HAVING THE RECALL FIXED, WHICH WAS UNTRUE. MY CAR SHOULD NEVER HAVE HAD BEEN MARKED DOWN AS HAVING THE RECALL FIXED. I STILL HAVE THE SAME OLD DEFECTIVE PART IN MY CAR. FORD SHOULD REDO THEIR PAPERWORK AND HAVE THIS RECALL PROPERLY MARKED AS NOT FIXED. I SPOKE TO FORD 800-392-3673 THIS MORNING AND THE FOREIGNER ON THE PHONE JUST WASN'T GETTING IT.

MY CHECK ENGINE LIGHT CAME ON AND WAS CHECKED AND THE FUEL VAPOR CANISTER PURGE VALVE IS NOT OPERATING PROPERLY

2006 MERCURY MOUNTAINEER, 123,000 MILES. NOTICE (BOTTOM) OF BOX SUBFRAME, LOCATED REAR DRIVER SIDE ONLY. FOWARD OF REAR AXLE, HAS EXCESSIVE CORROSION IN A LENGTH OF 8 TO 10 INCHES. CORROSION HAS ROTTED THROUGH THIS AREA. VEHICLE HAS 123000 MILES ON IT. ALSO VEHICLE HAS SURFACE CORROSION ALL OVER BOTTOM OF SUBFRAME. FORD DID NOT APPLY CORROSION COATINGS ON THIS SUB FRAME PROPERLY. THIS COULD BE A HAZARD FOR OTHER VEHICLES AS WELL AS TIME GOES ON. NOTICE OTHER FORD VEHICLES HAVE NUMEROUS PROBLEMS AND RECALLS WITH SUB FRAME CORROSION, RANGING FROM 2001 THROUGH 2014. FORD'S VENDORS THAT FABRICATE THESE PARTS SHOULD BE UPDATED WITH MODERN PROCEDURES TO APPLY CORROSION PREVENTED COATINGS ON THESE PARTS PROPERLY. SHOULD BE A RECALL ON THESE SECTIONS FOR REPAIR... NO ACCIDENTS, NO ISSUES, AS TIME GOES ON THERE MAYBE PROBLEMS IN THE FUTURE WITH FORD PRODUCTS SUB FRAME CORROSION RESULTING IN ACCIDENTS ON ROADS.

INSIDE DRIVER DOOR HANDLE BRAKES EASILY DUE TO PLASTIC CONSTRUCTION. HAPPENED ON MY CAR AT 72,000 MILES AND TWICE ON MY SON'S CAR. POTENTIAL HAZARD IN NOT BEING ABLE TO ESCAPE VEHICLE IN AN ACCIDENT.

TL* THE CONTACT OWNED A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 45 MPH, THE DRIVER CRASHED INTO THE REAR OF A SECOND VEHICLE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED, BUT THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED AWAY. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER (SELLERS SEXTON FORD, 341 VFW MEMORIAL DR, ST. ROBERTS, MO) WAS NOTIFIED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER AN UNKNOWN TAKATA RECALL. THE FAILURE MILEAGE WAS 170,000.

VEHICLE'S ELECTRONIC POWER STEERING TURNED OFF IN THE MIDDLE OF DRIVING, TURNING ON HIGHWAY, THIS HAS HAPPENED 3 TIMES, SEEMS LIKE WHEN THE HEAT IS ON. RECALL 14S05C SHOWS UP IN SERVICE RECORDS FROM THIS CAR. WORKS WAS DONE MY MAHOPAC FORD, MAHOPAC, NY. REFLASH IC AND PSCM. THIS RECALL WAS APPARENTLY ADDRESSED, BUT THE PROBLEM HAS COME BACK. I JUST BOUGHT THIS CAR USED TWO WEEKS AGO. IT DID NOT HAVE THIS PROBLEM UNTIL I TURNED THE HEAT ON. NOT SURE WHAT TO DO.

HEAD LIGHT GOES ON-OFF FREQUENTLY. AUTO DELAY OFF SWITCH IS OPERATIONAL EVEN THOUGH HEAD LIGHT GETTING ON-OFF. I FOUND THAT THIS VEHICLE HAS BEEN RECALLED FOR THIS ISSUE.

DRIVING AT 50 MPH DASHBOARD SCREEN DISPLAYED POWER STEERING ASSIST FAILURE AND SERVICE ADVANCETRAC WARNINGS, AND POWER STEERING WAS LOST. AFTER CAR WAS TURNED OFF FOR APPROX 4 HOURS, WHEN STARTED DASH DISPLAYED SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC WARNINGS, POWER STEERING WAS NEVER RESTORED.

WHILE MAKING A RIGHT TURN (LOW SPEED) POWER STEERING CUT OUT. POWER STEERING FAULT WARNING CAME ON IMMEDIATELY. I HAVE NOTED MANY SIMILAR COMPLAINTS FOR THESE CARS.