MINI Complaints

UPON STARTING MY CAR, AFTER BEING IN A STORE, THE PASSENGER AIRBAG LIGHT CAME ON WHILE A PASSENGER WAS IN THE SEAT. THE INDICATOR STAYED ON AFTER TURNING THE CAR OFF AND BACK ON. I RESEARCHED TO SEE IF THERE WERE ANY RECALLS FOR A FAULTY PASSENGER AIRBAG COVERING MY YEAR, MAKE AND MODEL, AND FOUND NHTSA CAMPAIGN NUMBER: 15V205000. I CONTACTED MY LOCAL MINI DEALER AND WAS TOLD THAT THERE WAS NO INFORMATION PERTAINING TO MY CAR AND THAT I NEEDED TO CONTACT MINI USA DIRECTLY. I DID SO AND WAS TOLD THAT THEY ALSO COULD NOT FIND ANY INFORMATION PERTAINING TO MY CAR AND THAT THEY NEEDED TO OPEN AN INVESTIGATION IN ORDER TO DETERMINE THE STATUS OF MY VEHICLE. I WAS TOLD THAT BECAUSE MY CAR WAS PURCHASED THROUGH AN OVERSEAS MILITARY PROGRAM THE SYSTEMS WERE NOT THE SAME AND THAT A SUPERVISOR WOULD HAVE TO TRY AND FIND THE INFORMATION AND MANUALLY ADD IT TO THE MINI USA SYSTEM. I WAS ALSO ASKED, REPEATEDLY, IF MY CAR WAS A CANADIAN SPEC VEHICLE. IT WAS NOT ORDERED AS SUCH. AFTER SEVERAL WEEKS OF WAITING, I CALLED MINI USA TO INQUIRE ABOUT THE STATUS OF THE INVESTIGATION. I WAS TOLD THAT I HAD ALREADY BEEN NOTIFIED THAT MY CAR WAS NOT INCLUDED ON THE RECALL FOR THE AIRBAG SENSOR ISSUE. WHEN I INQUIRED AS TO WHY MY VEHICLE WAS NOT COVERED FOR THE EXACT PROBLEM FOR WHICH THE RECALL WAS ISSUED, I WAS TOLD THAT MY CASE WAS NOW CLOSED AND IF I HAD ANY OTHER QUESTIONS I NEEDED TO CONTACT MINI CUSTOMER SERVICE.

TO THE RIGHT OF MY GAS PEDAL IN MY CAR GETS SUPER HOT! IT REACHES OVER 207 FAHRENHEIT DEGREES. IT GETS WORSE WHEN I USE MY AC. WHEN I WEAR MY FLIP FLOPS IT BURNS MY TOES.

MY MINI COOPER HAS A TIMING CHAIN PROBLEM IT RATTLES UPON STARTING AND I HAVEN'T DRIVEN IT .....I JUST FOUND OUT ABOUT THIS RECALL

2011 MINI COOPER. CONSUMER WRITES IN REGARDS TO ELECTRIC COOLANT PUMP SAFETY RECALL. *LD *JS

I OWNED A 2011 MINI COOPER S ("MINI") VEHICLE THAT CAUSED A FIRE AND INJURIES AT OUR HOME. THE FIRE WAS DISCOVERED WHILE THE MINI WAS PARKED IN OUR GARAGE WITH THE IGNITION OFF. THE FIRE DESTROYED OUR RESIDENCE, PERSONAL PROPERTY AND TWO VEHICLES, INCLUDING THE AFOREMENTIONED MINI. FIRE AUTHORITIES DETERMINED THAT THE FIRE ORIGINATED IN THE MINI'S ENGINE COMPARTMENT AND A SUBSEQUENT INVESTIGATION YIELDED THAT THE CAUSE OF THE FIRE WAS AN ELECTRICAL FAILURE TO AN ELECTRICAL CONNECTION FOR THE CIRCUIT BOARD ON THE AUXILIARY WATER PUMP. THE FAILURE IGNITED NEARBY COMBUSTIBLES IN THE ENGINE COMPARTMENT. THE FAILURE WAS DETERMINED TO BE CONSISTENT WITH THAT DESCRIBED IN NHTSA SAFETY RECALL CAMPAIGN 12V-008, WHICH AFFECTED 88,911 BMW VEHICLES. IT IS UNKNOWN WHY OUR MINI WAS NOT RECALLED AND OR INCLUDED IN THAT CAMPAIGN. BMW MANUFACTURES MINIS, AS WELL AS OTHER VEHICLES, AND IT HAS BEEN THE SUBJECT OF SEVERAL RECENT NATIONAL MEDIA REPORTS INVOLVING NUMEROUS "UNEXPLAINED" VEHICLE FIRES FOR WHICH THEY HAVE NOT ACCEPTED RESPONSIBILITY OR PROVIDED PLAUSIBLE EXPLANATIONS FOR. TO DATE, BMW HAS FAILED TO DO EITHER OF THE LATTER WITH REGARDS TO OUR FIRE. THIS COMPLAINT IS BEING FILED FOR THE PURPOSE OF ENABLING THE NHTSA TO THOROUGHLY INVESTIGATE THIS MATTER IN THE INTEREST OF PUBLIC SAFETY AND IN SUPPORT OF ITS MISSION OF SAVING LIVES AND PREVENTING ADDITIONAL INJURIES.

64,000 MILES - WINTER 2017 MY 2013 MINI COOPER PACEMAN SALL4 WAS TAKING ON WATER IN THE BOOT- DIDNT KNOW IF IT WAS FROM MELTING SNOW ETC. IN CAR. DRIED OUT. WATER CAME BACK AND FLOODED BACK SEAT FLOOR. BROUGHT TO MINI- THEY TOLD ME I HAD A TAILLIGHT SEAL LEAK WHICH CAUSED WATER TO GET DOWN INTO THE CAR WHICH FRIED A COMPUTER SYSTEM THAT CONTROLLED MY AWD AND OTHER THINGS. AWD IS NOT OPTIONAL WHERE I LIVE. MY WARRANTY HAD JUST ENDED. THE QUOTE FOR THE WORK WAS THOUSANDS OF DOLLARS. I CONTACTED MINI CORPORATE THEY OFFERED TO COVER 15% OF THE BILL. I DENIED THAT AND CLAIMED IT ON MY INSURANCE WHICH NOW SHOWS NEGATIVELY AGAINST MY CAR. I DIDNT EVEN KNOW A TAILLIGHT SEAL COULD LEAK? THEN TO HAVE A COMPUTER GET FRIED AS A RESULT OF IT. THIS IS A MINI DEFECT, I SHOULD NOT HAVE HAD TO PAY FOR IT. NOT TO MENTION MY CAR WAS IN THE SHOP FOR SEVERAL WEEKS OF REPAIR. THEY HAD TO COMPLETELY TAKE THE CAR APART TO DRY EVERYTHING OUT, ORDER PARTS AND REPLACE IT ALL.

DRIVETRAIN MALFUNCTION WARNING - APPEARS AND REDUCES SPEED AT ANY TIME OF DRIVING - THIS COULD CAUSE SEVERE ACCIDENTS DUE TO LOSS OF POWER/PERFORMANCE. THIS WARNING IS ENGAGED AT ANYTIME W/O WARNING. SOFTWARE UPDATE FOR VEHICLE SHOULD BE FREE OF CHARGE AS THIS IMPACTS LOSS OF POWER. WHEN TAKING IT TO AUTO MECHANIC, NO CODES ARE FOUND AND NO ENGINE LIGHT OR FAULT CODE. RESEARCHING ALL F56 FORUM, SEEMS LIKE THIS HAS BEEN COMMON COMPLAINT. EVEN THOUGH THE WARNING COMES ON AND TELLS YOU TO DRIVE CAREFULLY (SLOW DOWN). YOU ARE STILL IN A HIGH DENSITY TRAFFIC OR FREEWAY THAT DOES NOT ALLOW YOU ENOUGH TIME TO PULL ON THE SIDE. THE SOFTWARE SHOULD BE AVAILABLE TO CONSUMER AS THIS IMPACTS THE SPEED OF THE CURRENT DRIVING CONDITION (WHICH IS NOT OBVIOUS TO OTHER DRIVERS). IF IT WAS A FLAT TIRE, OR SMOKE COMING OUT OF THE HOOD.. THIS IS VISIBLE. MECHANICS CANNOT FIGURE OUT THE ISSUE DUE TO A "GENERAL / NO DETAILS" TO THE SPECIFIC ISSUE. THEREFORE, THE OLDER SOFTWARE FOR THIS MODEL AND YEAR SHOULD BE CONSIDERED A RECALL FOR HAZARDOUS DRIVING. FURTHERMORE, SOFTWARE UPDATES SHOULD BE NOTIFIED TO ALL CONSUMERS AND DETAILING THE ITEMS THAT THE SOFTWARE WILL BE CHANGING. THERE IS NO COMMUNICATION OR EVEN ON THEIR WEBSITE TO SHOW UPDATES AND NEEDS FOR IT. THIS IS A PROBLEM IF IT HAS ANYTHING TO DO WITH ENGINE AND POWERTRAIN.

I BOUGHT MY MINI BRAND NEW IN 2013. I TOOK IT TO BE SERVICED REGULARLY AT CREVIER MINI AND I TOOK IT EVERY TIME I HAD A SERVICE LIGHT COME ON, WHICH WAS MULTIPLE TIMES IN THE FIRST COUPLE YEARS. THE WARRANTY LASTED UNTIL JUNE 2017. IN NOVEMBER 2017, I NOTICED A MUSTY SMELL COMING FROM THE AIR VENTS, AND NOTICED LIQUID WAS LEAKING FROM MY CAR. I TOWED MY CAR TO THE DEALERSHIP, AND MINI TECHS FOUND THAT MY THERMOSTAT HOUSING FAILED AND LEAKED, AND THE HEAD GASKET WAS NOT PROPERLY SEALED WHICH CAUSED MY CAR TO LEAK COOLANT. MINI USA HELPED WITH THE COST OF MY REPAIR TO MY CAR WHICH ONLY HAD 37,000 MILES ON IT BECAUSE OF ITS LOW MILEAGE, FOR WHICH I WAS VERY GRATEFUL. NOW, IN AUGUST 2018, I NOTICED THAT THE RADIATOR FAN WHICH IS DIRECTLY CONNECTED TO THE THERMOSTAT WAS NOT TURNING (THE FAN WAS STILL FUNCTIONING WHEN CONNECTED TO POWER). I TOOK IT TO GET SERVICED AND MINI TECHS FOUND THAT MY ENGINE HAD OVERHEATED TO THE POINT OF BEING CRITICALLY DAMAGED. THERE WAS COOLANT FOUND IN THE SPARK PLUGS WHICH MEANS MOST LIKELY THAT THE HEAD GASKET LEAKED. WHEN I ASKED IF THIS COULD HAVE BEEN RELATED TO THE PRIOR REPAIR, I WAS TOLD IT IS DIFFICULT TO PINPOINT THE EXACT REASON THIS HAPPENED. HOWEVER, THERE SHOULD HAVE BEEN AN INDICATOR LIGHT TO PREVENT THIS TYPE OF CRITICAL PROBLEM BEFORE IT IS IRREVERSIBLE AND CAN'T BE FIXED, BUT THERE WAS NOT. THE ENTIRE ENGINE HAS TO BE REPLACED FOR A SERVICE CHARGE OF AROUND $7500. THIS IS WORTH MORE THAN THE CAR ITSELF. WHAT I LEARNED IS THAT EVEN IF YOU DO EVERYTHING RIGHT, BY THE BOOK, AND PER RECOMMENDATION FROM MINI, YOUR CAR CAN STILL FAIL AND DIE WITHIN 5 YEARS- RIGHT AFTER THE COMPANY WARRANTY WEARS OFF. THIS HAS SHAKEN MY FAITH WITH THE MINI COMPANY. FOR NO REASON SHOULD A CAR HAVE FAILED AFTER BEING DRIVEN FOR AROUND 40,000 MILES WHILE RECEIVING SERVICE FROM THE DEALERSHIP ITSELF.

PURCHASED THIS CAR USED WITH LOW MILES. SHORTLY AFTER PURCHASE I NOTICED THE STEERING ON MY VEHICLE GOT A LITTLE HARDER TO STEER, DIDN'T THINK TO MUCH ABOUT IT. THEN THE RADIATOR FAN WOULD NOT TURN OFF WHEN THE VEHICLE WAS OFF. TOOK THE CAR IN TO TWO DIFFERENT MECHANICS TO FIND THE PROBLEM. FOUND OUT IT WAS THE POWER STEERING PUMP WENT OUT CAUSING THE COOLANT RESERVOIR TO GO OUT. THIS COULD CAUSE EXTREME SAFETY HAZARDS WHEN DRIVING ON THE FREEWAY AND THE STEERING FREEZES!! I CONTACTED BMW AFTER HEARING THERE WAS A RECALL FOR THIS SAME PROBLEM. I WAS TOLD WE MISSED THE RECALL TIME FRAME. I HAVE LOW MILES, 60,000. THE RECALL EXPIRED IN 2017. WELL, MY CARE WAS NOT HAVING THE ISSUES. I DON'T FEEL COMFORTABLE SELLING THE CAR AND HANDING THE PROBLEM TO ANOTHER CONSUMER. THIS RECALL SHOULD BE EXTENDED AS IT COULD BE AN UNPLEASANT RESULT.

TL* THE CONTACT OWNS A 2005 MINI COOPER S. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING). THE CONTACT TOOK THE VEHICLE TO THE DEALER (IRVINE MINI, 9829 RESEARCH DR, IRVINE, CA 92618, (888) 238-7585), BUT THEY REFUSED TO REPAIR THE POWER STEERING DUE TO A DISCREPANCY IN THE PART NUMBERS. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD CALL THE CONTACT BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 170,000. PARTS DISTRIBUTION DISCONNECT.