MINI Complaints

The contact owns a 2017 Mini Cooper. The contact stated when the vehicle was started, the vertical aim headlights malfunctioned. The vehicle was taken to the dealer where it was confirmed that rodents had chewed through the insulation around and the electrical wires. The contact was informed that the insulation was made of soy, which attracted the rodents. The contact was informed that the electrical wires needed to be replaced. The vehicle was being repaired. In addition, the contact stated the repair had occurred previously and the current issue was the second occurrence. The manufacturer was made aware of the issue but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 55,000. The VIN was unavailable.

Engine issues Engine leaks over heating seal gasket Timing bell Engine missed firing

I was pulling into a parking spot slowly and all of the sudden the car took off and took off and I couldn’t stop and when I tried to sped hard on the break it wouldn’t work and I lost control and my car wouldn’t stop until it crashed into another vehicle that was sitting in another parking spot.

We have had issues with every single door lock actuator assembly in this vehicle the passenger door will not latch shut at all! I'm sure how you could see this as a safety concern!

After receiving your notice regarding my MiniCooper (VIN [XXX] ), I contacted my local dealer, Motor City Mini (where I purchased the vehicle) to schedule the inspection, and repairs if necessary. I was informed that the earliest inspection would be in September and they would need to keep the vehicle for several weeks to do the inspection. If repairs are required, they would need to keep 'the vehicle 'for additional weeks or months to complete the work. Loaner vehicles would not be available. In your letter, you state, "If your MINI dealer is unable to remedy the defect ...within a reasonable period of time, you may notify the Administrator. .." . I consider weeks to inspect and month(s) to repair unreasonable. Please advise on how I should proceed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

use of USB on steering coulomb causes short and disables power steering while driving. Known issue yet customers still paying for repair. Motor mount, trans mission mount break, torn, causing potential fatal condition.

The contact owns a 2012 Mini Cooper S. The contact stated that while driving, the vehicle failed to accelerate above 40 MPH, with the check engine warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the fuel pump was defective, and the fuel pump was replaced. The contact stated that approximately a year later the failure recurred, and the vehicle was taken back to the dealer and was diagnosed and determined that the fuel pump had failed again and needed to be replaced. The fuel pump was replaced under warranty; however, the failure recently returned a third time. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000.

The contact owns a 2013 Mini Cooper Countryman. The contact stated that there was a damp odor inside the vehicle after it rained. The contact stated that the vehicle started having electrical failures. The contact stated that the electrical system had stopped working on the driver's side of the vehicle. The contact stated that the windows were not rolling up or down and the doors were not locking as needed. Additionally, the turn signals and the driver's side headlight and taillights were inoperable. The contact had taken the vehicle to an independent mechanic and was informed that there was a recall associated with the failure. The contact researched online and related the failure to NHTSA Campaign Number: 23V337000 (Electrical System). The contact called the manufacturer and was informed that the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 70,000.

The 'Passenger air bag off' alert recurs without apparent cause, suggesting a system malfunction. I took my vehicle to a MINI dealership for evaluation, only to be informed that this is a known issue requiring replacement of the entire system at a cost of $1,800 + tax. Online research reveals that many MINI owners with similar models face this safety issue. Given the severity and prevalence of this problem, I respectfully request that your agency consider ordering a recall for affected vehicles to ensure a free and safe repair."

Loss of power steering on startup or at stop light. A message pops up indicating that the Dynamic Stability Control is re-initializing and that steering may become difficult: Drive carefully. The warning message usually appears shortly after the failure. In fact, the steering gets so stiff, that my wife can barely turn corners. The problem comes and goes unexpectedly. This is my wife's car, and it has happened to her on several other occasions. Sometimes we can reset by restarting the car, but that isn't reliable. We put the car out of ECO mode into Sport mode, so that the engine does not stop at stop lights, but the engine sometimes stops anyway. When it happened at a stop light today, we tried several restarts, but the steering remained out. Steering is worse at low speeds. Today, we stopped at a light. My wife was driving. The engine stopped and restarted, and the error message appeared. She had difficulty steering into a parking lot where I swapped places with her. I drove her home. It was difficult for me to steer around corners after today's lock up, but I drove the car to a local BMW-Mini mechanic with whom I had discussed the problem, but it never appeared at his shop. Today, we tried starting at the shop and the difficult steering persisted without an error message. He ran a quick scan indicating that some modules in the steering column were not operating properly. He said the modules were not available for replacement, and that the entire steering column might need to be replaced. Unfortunately, he was booked up until Friday. I drove home and let the car sit in the garage for a couple of hours. I started it while writing this to try to more accurately reproduce the warning messages. However, no messages appeared and the car steered easily. Clearly, sudden loss of power steering poses a danger for my family and others on the road. I've looked on the internet and discovered that others have experienced similar problems with steering in Mini Coopers.