MINI Complaints

TL* THE CONTACT OWNS A 2010 MINI COOPER. THE CONTACT STATED WHILE DRIVING 65 MPH, THE REAR HATCH DOOR BECAME AJAR WITHOUT WARNING. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD. THE DEALER WAS MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 51,000.

STEERING EFFORT INCREASED TREMENDOUSLY DURING LOW SPEED DRIVING AND AT ANY SPEED DURING TURNING. POWER STEERING APPEARS TO BE INOPERATIVE. *TR

AT A WARRANTY SERVICE FOR AN EXTERIOR TRIM ITEM, THE MINI TECH WENT TO VERIFY MY MILEAGE AND ALSO EXAMINED MY RUN-FLAT TIRES IN DETAIL (GOODYEAR 225/45 R18 EFFICIENT GRIP). HE ADVISED THAT TWO TIRES HAD DEFECTIVE SIDEWALLS AND SAID THEY NEEDED TO BE REPLACED. HE EVEN RECOMMENDED A DIFFERENT BRAND. THE TIRES WERE UNDER WARRANTY AND I REALLY HAD NO CHOICE BUT TO HAVE THEM REPLACED UNDER WARRANTY TERMS. BECAUSE IT WAS AN AWD VEHICLE, I CHOSE ALSO TO HAVE ALL FOUR REPLACED. 4000 MILES LATER, I NOTICED A SIDEWALL BULGE ON ONE OF MY FRONT TIRES. I COMPLAINED TO MINI THAT THE TIRES THEY WERE PROVIDING WERE DEFECTIVE AND HAD I THOUGHT MORE ABOUT THE MINI TECH'S ACTIONS IN THE BEGINNING, I WOULD HAVE SUSPECTED THAT MINI WAS AWARE OF THE PROBLEM AT THE OUTSET. MINI USA RESPONSE WAS AS EXPECTED, GIVING ME A LECTURE ON WHAT CAUSES A TIRE TO WEAR AND FAIL ETC., AND ADVISED THE PROBLEM WAS BETWEEN ME AND GOODYEAR. I TOLD THEM THAT THEIR RESPONSE WAS NOT ADEQUATE AND I WOULD FILE A COMPLAINT WITH THE CONSUMER PROTECTION AGENCY, WHICH I DID. MY SITUATION CONCERNS ME. I NOTICED ON-LINE THAT THERE WERE NUMEROUS COMPLAINTS ABOUT RUN-FLAT TECHNOLOGY AND WONDER IF THIS IS A FAULTY CONCLUSION THAT THE WEIGHT SAVED BY ELIMINATING SPARE TIRES, JACKS, ETC JUSTIFIES THE GAS CONSUMPTION OBJECTIVES. I AM NOT SURPRISED HOW "STAND-OFF-ISH" THE TIRE DEALER AND MINI ARE, SIMPLY BECAUSE THIS IS A SERIOUS SAFETY ISSUE TO BOOT. *TR

POWER STEERING SUDDENLY FAILED RESULTING IN NEAR ACCIDENT. UPON REVIEW OF THIS SITE WARRANTY EXTENSION ON POWER-ASSIST STEERING PUMP AND COOLING FAN PUMP WAS ISSUED. DESPITE THE EXTENSION OF WARRANTY AND LACK OF DEALER OR AUTHORIZED SERVICE FACILITY IN LEXINGTON, KENTUCKY, MINI REFUSED TO HONOR WARRANTY UNLESS CUSTOMER TOWED VEHICLE, AT CUSTOMER'S EXPENSE, TO NEAREST AUTHORIZED DEALER WHICH WAS APPROXIMATELY 80 MILES AWAY. LEAVING WARRANTY EXTENSION ON KNOWN PROBABLE DEFECTIVE CONDITION WORTHLESS. BELIEVE INVESTIGATION SHOULD BE PERFORMED TO DETERMINE IF RECALL SHOULD BE ISSUED RELATING TO POWER ASSIST STEERING PUMP FAILURES. *TR

WHEN PASSENGER EXITED VEHICLE, LIGHT AIRBAG OFF NOTIFICATION CAME ON. THIS HAPPENS EVERY TIME SOMEONE EXITS THE PASSENGER SEAT. ALSO AIRBAG WARNING LIGHT & SEATBELT NOT BUCKLED LIGHT COME ON. *TR

3 MONTHS AGO I BECAME AWARE OF A FAULT IN MY MINI COOPER 2004 REGARDING THE POWER STEERING COOLING FAN. STEERING HAD BECOME OVERLY DIFFICULT, AND AFTER TAKING THE VEHICLE TO MY USUAL MECHANIC AND THEN BMW, THIS WAS FOUND TO BE DEFECTIVE. I THEN DISCOVERED THE ISSUE HAD BEEN THE SUBJECT OF AN UNOFFICIAL RECALL BY MINI USA (BMW), AND TOOK THE CAR TO THE NEAREST DEALERSHIP, IN BEVERLY, MA, A ROUND TRIP OF 200 MILES, TO HAVE THE ITEM FIXED. AFTER THIS, THE CAR BECAME HARD TO CONTROL ON CURVES. IT APPEARS THE FAILURE OF THE POWER STEERING COOLING FAN PUT UNDUE STRAIN ON THE STEERING KNUCKLE, AND AT 80,000 THIS HAS BECOME PREMATURELY WORN. CONSEQUENTLY, THE VEHICLE IS VERY HARD TO HANDLE PROPERLY ON TURNS, AND IS BECOMING A SAFETY ISSUE. FOR THREE MONTHS MY MECHANIC HAS BEEN TRYING TO SECURE THIS PART FROM MINI USA TO NO AVAIL. MEANWHILE MY CAR IS BECOMING MORE UNDRIVABLE BY THE DAY. THIS PART IS AN ESSENTIAL COMPONENT OF THE SAFETY OF THE VEHICLE. I HAVE PETITIONED BMW FOR AN ANSWER, AND AFTER TWO WEEKS OF PEOPLE AVOIDING THE ISSUE, IT SEEMS THE PART REMAINS UNAVAILABLE. MINI USA(BMW)'S BEST RESPONSE WAS TO ASK ME TO DRIVE BACK TO MA TO HAVE THE CAR LOOKED AT, WHICH POINT THEY MAY OFFER ME A LOANER. BUT THIS IS BESIDE THE POINT: ASIDE FROM NOT PROVIDING AN ESSENTIAL COMPONENT THAT AFFECTS THE SAFETY OF THE VEHICLE, THEY WANT ME TO WASTE A DAY DRIVING TO MA, THEN PAY THE DEALER'S OVER-INFLATED SERVICE CHARGES, BECAUSE THEY MADE IT CLEAR ON THE PHONE THEY WILL NOT SELL THIS PART TO NON-MINI REPAIR FACILITIES WHEN IT FINALLY DOES ARRIVE (THERE IS STILL NO DATE FOR THIS, BY THE WAY). ESSENTIALLY THEY ARE COVERING UP AN ISSUE BY KEEPING THE MATTER IN-HOUSE, FAILING TO PROVIDE A COMPONENT, AND FORCING CUSTOMERS TO DRIVE HUNDREDS OF MILES AND USE ONLY THEIR FACILITIES. CLEARLY THIS IS OUTRAGEOUS AND ILLEGAL. ANY ASSISTANCE FROM YOUR OFFICE WOULD BE APPRECIATED. *TR

ON 08/13/2014, I WAS DRIVING MY 2003 MINI COOPER, CAME TO A STOP LIGHT AND WHEN THE LIGHT CHANGED, I WENT TO START OUT THRU THE INTERSECTION AND LOST ALL POWER-I MANAGED TO GET IT THRU ABOUT THE TIME THE LIGHT HAD TURNED RED, AGAIN! I COASTED TO THE CURB, PUT IT IN PARK, SAT THERE FOR A FEW MINUTES AND TRIED, AGAIN, TO TAKE OFF. IT SEEMED TO BE FINE, THIS TIME,( EXCEPT FOR SOME TAKE-OFF JERKING, AND RPM'S SPIKING).DROVE 42 MILES THEN CAME TO A ONE WAY STOP SIGN AT THE INTERSECTION OF US HWY 40 & US HWY 56, WHEN TRAFFIC CLEARED I WENT TO CROSS THE INTERSECTION AND MY CAR JERKED AND DIED!!! I HAD TO BE PUSHED OUT OF THE INTERSECTION WHILE CROSS TRAFFIC HAD TO STOP & WAIT ON ME! NO WARNING LIGHTS CAME ON, IN FACT, I QUESTIONED WHETHER OR NOT THEY EVEN WORKED. IT'S NOW AT THE DEALERSHIP, WHERE I PURCHASED IT, USED, ON 07/29/2014, GETTING DIAGNOSED. *TR

PULLED2005 MINI COOPER S IN GARAGE, BRAKES WORKED FINE. NEXT DAY, BACKED CAR OUT THE GARAGE AND THE BRAKE PEDAL WENT TO THE FLOOR. NO BRAKES AT ALL! NO FLUID IN THE RESERVOIR SO I REFILLED IT BUT STILL NO BRAKES AT ALL. HAD CAR FLAT BEDDED TO WALSH'S GARAGE 7 MILE RD REDFORD,MI 313-532-2823 REAR BRAKE LINES WERE TOTALLY RUSTED THRU WHERE THE BRAKE LINES ARE HELD UP TO THE FRAME. LINES WERE RUSTED THRU UNDER THE BRACKET THAT IS TACKED TO THE FRAME. I DO NOT DRIVE THE CAR IN THE WINTER AND HARDLY EVER IN THE RAIN SO I CAN JUST IMAGINE WHAT THE BRAKE LINES WOULD LIKE IF I DROVE IT IN THE WINTER IN MICHIGAN?? I CONTACTED MINI USA AND THEY DID NOT SEEM TO CARE ABOUT MY BRAKE FAILURE?? THE REP STATED: " WHAT DO U WANT MINI TO DO ABOUT IT? *TR

TL* THE CONTACT OWNS A 2003 MINI COOPER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE POWER STEERING FAILED WITHOUT WARNING CAUSING THE CONTACT TO NEARLY LOOSE CONTROL OF THE VEHICLE. ADDITIONALLY, THE CONTACT STATED THAT THE POWER STEERING MOTOR REMAINED ACTIVATED ALTHOUGH THE VEHICLE WAS SHUT OFF. AS A RESULT, THE CONTACT HAD TO EJECT THE BATTERY OUT OF THE VEHICLE EVERY TIME THE VEHICLE WAS SHUT OFF BECAUSE THE VEHICLE OVERHEATED AND COULD POTENTIALLY CAUSE A FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, IT WAS DIFFICULT TO CONTROL THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 125,000.