MINI Complaints

THE PASSENGER AIR BAG DISABLED LIGHT CAME ON WHILE THERE WAS AN ADULT MALE (198 LBS) IN THE PASSENGER SEAT. THE LIGHT REMAINED LIT WHETHER SOMEONE WAS IN THE PASSENGER SEAT OR NOT INDICATING THE SYSTEM WAS DISABLED AT ALL TIMES. THE PROPER FUNCTIONING OF THE SEATBELT TENSIONING SYSTEM IS CONTROLLED VIA THIS SAFETY SYSTEM WHICH MEANT THAT IT WAS DISABLED AS WELL. THE PROBLEM WAS DIAGNOSED BY A MINI SERVICE PROVIDER (DEALER WHERE CAR WAS PURCHASED AS NEW) AS A FAULTY PASSENGER OCCUPANCY SENSOR LOCATED IN THE SEAT BASE AND WAS REPAIRED AS VEHICLE WAS STILL UNDER WARRANTY. EXACTLY TWO YEARS AND 3 MONTHS LATER THE SAME PROBLEM HAS RECURRED BUT BECAUSE THE REPLACEMENT SENSOR IS WARRANTIED FOR ONLY TWO YEARS FROM INSTALLATION I WAS INFORMED THE COST TO FIX THE SAME PROBLEM WOULD BE $1400.00. THIS SAME PROBLEM OCCURRED WITH THE BMW 3,4 & 5 SERIES AND WAS HANDLED BY A RECALL BUT BMW (MINI PARENT COMPANY) HAS NOT ADDRESSED THE SAME FAULT WITH THEIR MINI COOPER LINE. *TR

DRAIN HOSE FROM SUNROOF DRAIN RUNNING DOWN A-PILLAR CAME DISLODGED THROUGH "NORMAL WEAR AND TEAR" CAUSING MASSIVE FLOODING TO THE INTERIOR OF MY CAR. IT WAS RENDERED UNSERVICEABLE AND TOTALED, ON JUNE 16, 2014, BUT UNCOVERED BY INSURANCE. THIS WAS NOTHING THAT I WAS AWARE OF THAT WAS AN ISSUE, NOR WERE ANY RECALLS EVER ISSUED ON THIS ISSUE. I HAD IT IN TO THE DEALERSHIP IN 2012, 2 YEARS AGO, FOR ELECTRICAL FAILURE, AND THEY THOUGHT IT WAS MERELY THE BATTERY, SO THEY REPLACED IT AND IT SEEMED TO BE FINE, BUT THEY SAID TO KEEP THE BATTERY AS A BACK UP "JUST IN CASE" BECAUSE IT STILL APPEARED TO BE A GOOD BATTERY. THEN LATER IN 2013, I TOOK IT BACK TO THE MINI DEALER FOR GENERAL SERVICE AND I SAID I NOTICED WATER IN THE BOOT (TRUNK) AND FOR THEM TO CHECK THE HATCHBACK SEAL TO SEE IF THERE WAS ANY LEAKS, THEY SAID NO, AND NO FURTHER INVESTIGATION WAS DONE FOR EITHER EVENT. I BELIEVE THAT BOTH THESE EVENTS WERE RESULTS OF THE FAULTY DRAIN HOSE FROM THE A-PILLAR BEING DISLODGED FOR SO LONG. TODAY, THE AUTOMOBILE LEFT MY POSSESSION, TO AN AUCTION HOUSE. I WANTED TO FILE THIS COMPLAINT SO THAT YOU, THE NHTSA CAN PERHAPS HAVE MINI ISSUE A RECALL TO FIX THIS ISSUE AND HAVE THEM CHANGE THEIR VEHICLE'S SUNROOF DRAINAGE SYSTEM SO THAT SOMEONE ELSE DOESN'T HAVE A CAR TOTALLY RUINED BY FLOODING DUE TO THIS DEFECT IN ENGINEERING AND DESIGN. AFTER VIEWING SOME MINI FORUMS, I AM NOT THE ONLY PERSON WHO HAS HAD THIS ISSUE HAS HAPPENED TO THEIR MINI COOPER. I'M VERY SAD, BECAUSE I HAPPENED TO REALLY ENJOY THIS CAR, AND IT WAS TOTALLY FUN TO DRIVE. I WAS ADVISED BY A FRIEND WHO IS A MOTORCYCLE MECHANIC AND MY INSURANCE AGENT TO FILE THIS REPORT WITH YOUR ORGANIZATION, IN HOPES THAT SOMETHING WILL BE DONE ABOUT THIS. TOO MANY PEOPLE DON'T SPEAK UP, AND I AM NOT ONE TO LET SOMETHING DONE WRONG TO ME GO WITHOUT A FIGHT! DO ALL YOU CAN TO RECTIFY THIS ISSUE WITH MINI! *TR

8/13/2014- I WAS STOPPED AT A STOP SIGN IN A MALL PARKING LOT AND SMOKE STARTED BILLOWING OUT FROM UNDER THE RIGHT FRONT SIDE OF THE CAR AND AT THE SAME TIME STARTED COMING THROUGH THE VENTS INTO THE CABIN OF THE CAR. I TRIED TO SHUT OFF THE CAR, BUT IT WOULD NOT TURN OFF. A BYSTANDER CAME RUNNING AND OPENED THE HOOD, SMOKE POURED OUT, TOLD ME TO CALL ROADSIDE ASSISTANCE AS HE WAS OPENING HOOD AND THEN TOLD ME TO HANG UP AND CALL 911 THAT MY CAR WAS ON FIRE. FLAMES WERE COMING OUT OF THE ENGINE AREA BUT THERE WAS TOO MUCH SMOKE. THE ENGINE FAN WAS STILL RUNNING. ANOTHER PASSERBY HAD AN COMMERCIAL EXTINGUISHER AND EMPTIED IT ON MY VEHICLE. THE FIRE DEPT. WAS PULLING UP AS THEY WERE TRYING TO PUSH IT ASIDE, THE CAR RE-IGNITED AND IT TOOK THE FIRE DEPARTMENT APPROX. 15 TO MAKE DOUSE THE FIRE WITHOUT IT RE-IGNITING. ALL OF THESE PEOPLE LOOKED MY VEHICLE OVER AND COULD FIND NO REASON FOR IT TO IGNITE. I PURCHASED THE CAR USED ABOUT 4 WEEKS AGO AND HAVE PUT ABOUT 3000 MILES ON IT WITHOUT ANY ISSUES. MY INSURANCE COMPANY HAD IT TOWED TO A MECHANIC DOWN THE ROAD AND THEY ARE TO CONTACT ME TOMORROW TO SEE IF THEY CAN SEE WHY THIS OCCURRED. LUCKILY, MY DAUGHTER AND I WERE ABLE TO EXIT THE CAR AND BE IN AN AREA CLOSE TO THE FIRE DEPARTMENT AND GOOD SAMARITANS...UPDATED 10/06/14 *BF *TR UPDATED 7/15/2015 *JS

I WAS DRIVING ALONG THE STREET TO MAKE A RIGHT TURN AND THEN ALL OF THE SUDDEN, BAM! MY POWER STEERING WENT OUT AND I COULD NOT STEER. IT WAS VERY SCARY AND DANGEROUS. LUCKILY I SLOWED DOWN AND MADE THE CORNER SLOWLY. WHEN I ARRIVED HOME, I TURNED THE CARE OFF, CHECKED THE POWER STEERING FLUID, AND TURNED IT BACK ON. NOW THE POWER STEERING WORKS AGAIN. THIS IS THE SECOND TIME THIS HAS HAPPENED. NOT SURE WHY IT INTERMITTENTLY GOES OUT BUT IT SHOULD BE REPLACED. *TR

FAILURE OF FRONT PASSENGER SEAT OCCUPANT DETECTION MAT. THE SAME BMW SEAT OCCUPANCY DETECTION MAT (OC3) THAT WAS REFERRED TO IN NHTSA CAMPAIGN NUMBER: 08V-384 HAS BEEN FAILING IN MINI COOPERS ON A WIDE SCALE. THIS CAUSES THE AIRBAG TO BE DEACTIVATED WHICH IS A SAFETY HAZARD WHEN OCCUPANTS OCCUPY THE SEAT AND ARE INVOLVED IN A CRASH WHERE THE AIRBAG'S ACTIVATION COULD PLAY A SIGNIFICANT ROLE IN SURVIVABILITY. I BELIEVE THE INVESTIGATION SHOULD INCLUDE OTHER BMW CORPORATE MAKES AND MODELS, SUCH AS MINI, WHICH INVOLVE THE SAME SEAT SENSOR. *TR

BACKING OUT OF MY LONG RESIDENTIAL DRIVEWAY, THE POWER STEERING FAILED. SINCE MY MILEAGE WAS OUT OF STANDARD WARRANTY AND SINCE I DIDN'T PURCHASE EXTENDED WARRANTY, I USED THE "BENTLEY PUBLISHER'S" COMPREHENSIVE MINI COOPER SERVICE MANUAL TO INVESTIGATE THE TROUBLE. I TESTED THE POWER STEERING COOLING FAN AND THE PUMP FOR OPERATION. THE FAN WAS OK, BUT THE PUMP WASN'T GETTING ANY POWER. I REMOVED THE 100-AMP FUSE FROM THE FUSE BLOCK ASIDE THE BATTERY COMPARTMENT, INSPECTED IT FOR FAILURE, BUT IT LOOKED GOOD, WIPED IT CLEAN WITH ALCOHOL, AND RE-INSTALLED IT. AFTER EVERYTHING WAS RECONNECTED, THE POWER STEERING RETURNED TO FULL OPERATION. SEVERAL TIMES FROM 2008 TO 2014, THE POWER STEERING FAILED, USUALLY AT SLOW SPEEDS OR UPON START UP OF THE VEHICLE, BUT IT WAS ALWAYS INTERMITTENT AND RETURNED TO FULL OPERATION ON ITS OWN WITHIN A FEW DAYS OR WEEKS. IT FAILED ONCE AGAIN ABOUT TWO MONTHS AGO, AND HAS NOT RETURNED TO OPERATION ON ITS OWN SINCE THEN. ALTHOUGH THE NHTSA WEBSITE SHOWS 122 COMPLAINTS ON 2006 MINI'S, OF WHICH ABOUT 25% OF THE COMPLAINTS ARE FOR FAILED POWER STEERING, AND SINCE I CAN'T LOCATE ANY OFFICIAL MANUFACTURER'S RECALL ON THE INTERNET FOR REPEATED 2006 MINI POWER STEERING FAILURES, I GUESS I'LL TAKE IT TO MY LOCAL REPAIR GUY FOR A FUSE OR PUMP REPLACEMENT. *TR

ON 2/16/2013 MY HARMONIC BALANCER WENT OUT WHILE DRIVING ON THE FREEWAY THEIR ARE NO WARNING LIGHTS . WHAT HAPPENS IS A LOUD POP THEN A BUNCH OF CRUNCHING NOISES FROM THAT SHOCK YOUR CAR WILL GO FROM 55 MPH TO 20 MPH IN A MATTER OF SECONDS ...EXTREMELY SCARY WHEN YOU SEE A SEMI BEHIND YOU . MINI PAID FOR THIS MALFUNCTION BECAUSE THEY KNOW THIS ISSUE IS A MAJOR FLAW AND WILL CAUSE AN ACCIDENT OR POSSIBLY SOMEONE'S DEATH . ON 8/29/2013 MY TRANSMISSION FAILED AT 55,123 ...NO WARNINGS JUST SLOW LUNCHING AND GRINDING ALSO DURING THIS EVENT I FOUND OUT MY ENGINE AND TRANSMISSION MOUNTS WERE CRACKED. SEAT BELTS ARE CONSTANTLY CURLING BACKWARDS AND DON'T LAY FLAT . CONVERTIBLE ROOF DRIP SEAL RUBBER HAS BEEN REPLACED MORE THAN TWICE MAKING ME BELIEVE THAT MINI HAS USED A SUB STANDARD RUBBER THEREFORE USING IT IN THEIR ENGINE PARTS ...PLEASE NOTE THAT I'VE HAD NUMEROUS HOSES REPLACED DUE TO BEING BRITTLE AND SUB STANDARD ... POWER STEERING ,RADIATOR,AND OTHER HOSES . MINI COPPER IS CURRENTLY BATTLING A CLASS ACTION LAW SUIT WHY DO I KNOW ABOUT EVERY OTHER CAR COMPANY BENIGN SUED ? DOES IT REALLY TAKE A DEATH,ACCIDENT ,OR OTHER ISSUE TO MAKE CAR COMPANIES ACCOUNTABLE ? PLEASE NOTE CURRENT MILEAGE IS AT 68,000 MEANING I DON'T TRUST THIS CAR NOR DO I FEEL SAFE IN SELLING IT TO SOME HIGH SCHOOLER OR OTHER PERSON BECAUSE THIS MANUFACTURE ISN'T HONEST AND RUSHED OUT A PRODUCT ALL IN THE NAME OF PROFIT . *TR

TL* THE CONTACT OWNS A 2007 MINI COOPER S. THE CONTACT STATED THAT THE DRIVER SIDE AIR BAG INDICATOR ILLUMINATED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 100,000.

THE STEERING KNUCKLE ON MY CAR HAS BECOME PREMATURELY WORN FOLLOWING A STEERING PUMP FAILURE, AND CONSEQUENTLY, THE STEERING HAS BECOME IMPRECISE AND THE CAR HARD TO CONTROL AROUND CURVES. I WAS NOT MADE AWARE OF THE DESIGN DEFECT (DOCUMENTED BY DOT) OF THE STEERING PUMP UNTIL I RESEARCHED THE STEERING ISSUE AND DISCOVERED THERE WAS AN 'UNOFFICIAL' RECALL TO FIX THE PUMP. MY COMPLAINT IS THAT FOR TWO MONTHS, BMW USA STILL HAS THE STEERING KNUCKLE ON BACK ORDER. MEANWHILE MY VEHICLE IS BECOMING HARDER TO DRIVE AND WILL SOON BE A SAFETY CONCERN. IT IS IMPERATIVE THAT DOT FORCE BMW USA TO MAKE THIS PART AVAILABLE IMMEDIATELY BECAUSE IT IS A CRUCIAL COMPONENT IN THE SAFETY OF THE VEHICLE. *TR

I BOUGHT MY DAUGHTER A 2006 MINI COOPER S A LITTLE OVER A YEAR AGO. TODAY I DECIDED TO DRIVE IT TO WORK HERE AT FORT HOOD, TEXAS. A LITTLE OVER AN HOUR AFTER I GOT TO WORK I DECIDED TO GO GET BREAKFAST SO WHEN I WALKED OUT OF MY OFFICE I HEARD A CAR ALARM GOING OFF AND WHEN I ROUNDED THE CORNER I SAW MY DAUGHTER'S CAR BILLOWING SMOKE! I RAN INSIDE TO GET HELP AND WAS ABLE TO FIND TOOLS TO DISCONNECT THE BATTERY. I RAISED THE HOOD AND WAS MEET WITH A LOT OF HEAT, SMOKE AND A STRONG ODOR OF BURNT PLASTIC. THE CAR WASN'T RUNNING AND LIKE I STATED, HAD BEEN SITTING FOR OVER AN HOUR. AFTER CONDUCTING RESEARCH ONLINE I FOUND OUT MINI USA HAD RECALLED SEVERAL MINI COOPERS FOR THE POWER STEERING PUMP THAT HAD THE SAME EXACT SYMPTOMS. AFTER CALLING THE CLOSEST DEALERSHIP, AN HOUR AWAY, AND MINI USA I WAS TOLD THAT MY CAR WAS NOT PART OF THIS RECALL AND I AM LEFT TO PAY FOR THIS REPAIR MYSELF. THE DEALERSHIP QUOTED ME A COST OF $1000 TO REPLACE THE POWER STEERING PUMP. DURING MY ONLINE RESEARCH I HAVE FOUND MANY OTHER MINI OWNERS WITH THE SAME YEAR MODEL THAT HAD THE SAME PROBLEM. IT SEEMS THAT MINI USA ISN'T WANTING TO FULLY COVER THE REPAIRS. I AM GLAD I WASN'T DRIVING DOWN THE HIGHWAY WHEN THIS HAPPENED! *TR