MINI Complaints

WHILE DRIVING ON 580 CAR LOST ALL POWER WITHOUT WARNING. UPON FURTHER INVESTIGATION IT WAS DETERMINED THAT THE VACUUM PUMP FROZE UP, BOLT ON TIMING GEAR SHEARED OFF AND FELL INTO OIL PAN. OIL PUMP WAS DESTROYED AS A RESULT. ON 11/7/13 RECEIVED LETTER FROM MINI CORP. REGARDING A FAULTY TIMING CHAIN TENSIONER WITH PREMATURE WEAR, WHICH COULD CAUSE PROBLEMS. UPON REPLACEMENT OF TENSIONER ASSEMBLY, MECHANIC FOUND A FAULTY VACUUM PUMP WHICH FROZE WITHOUT WARNING. OIL DISTRIBUTION WAS COMPROMISED. THIS ABRUPT LOSS OF POWER PUT MY ENTIRE FAMILY IN JEOPARDY, WHICH COULD HAVE CAUSED BODILY INJURY OR DEATH. BMW CORPORATION HAS BEEN AWARE OF THE VACUUM PUMP PROBLEM SINCE 2012. VEHICLE WAS PURCHASED USED IN 3/15/11 WITH 32K MILES. MINI CORP LEAD ME TO BELIEVE THAT FINANCIAL ASSISTANCE MAY BE MADE AVAILABLE FOR REPAIRS. I HAVE BEEN DECLINED ANY ASSISTANCE FOR A FAILED VACUUM PUMP ASSEMBLY WHICH CAUSED CATASTROPHIC ENGINE FAILURE. THE VEHICLE HAS HAD REPORTS OF SIMILAR FAILURE. HIGHWAY SPEED, LOSS OF POWER, PUTTING VEHICLE AND OCCUPANTS IN PERIL CIRCUMSTANCE, BMW IS AWARE OF THIS ISSUE AND REFUSES TO ACKNOWLEDGE DESIGN OR MANUFACTURE/MECHANICAL FLAWS IN THE ENGINEERING OF THIS MOTOR. *TR

TL* THE CONTACT OWNS A 2003 MINI COPPER S. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING ASSIST FAILED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED INTO A PARKING SPACE WHERE THE CONTACT SHUT OFF AND RESTARTED THE ENGINE. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S PLACE OF RESIDENCE BUT HAD NOT BEEN TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.

I HAVE A 2013 MINI CLUBMAN S WITH ONLY 8K MILES ON IT. AS I STARTED IT TODAY AND WAS DRIVING OUT OF MY GARAGE THE BRAKES WOULD NOT FUNCTION AS THE BRAKE PEDAL WAS VERY HARD, (LIKE STEPPING ON A BRICK) AND WAS UNABLE TO BRING THE CAR TO A STOP USING THE BRAKE PEDAL? LUCKILY I WAS ABLE TO STOP THE CAR WITH THE PARKING BRAKE LEVER BEFORE I HIT ANYTHING... (THANK GOD MY WIFE WASN'T DRIVING...) AS IT, OF COURSE IS STILL UNDER WARRANTY IT IS GOING INTO THE DEALER TOMORROW, BUT THEY CLAIM "THEY HAVE NEVER HERD OF THIS PROBLEM"? THIS WAS VERY FRIGHTENING AND AM NOW CONCERNED ABOUT A RECURRENCE OF THE BRAKES FAILING AGAIN AND CAUSING A SERIOUS ACCIDENT IF IT WERE TO REOCCUR ON THE HIGHWAY AND HIGHER SPEEDS... THE CAR, (BRAKES) WERE FUNCTIONING PROPERLY WHEN I PARKED THE CAR IN THE GARAGE THE NIGHT BEFORE... I'M CONFIDENT THE DEALER WILL CORRECT THE PROBLEM, BUT I'M VERY UNNERVED BY THE IMPLICATIONS OF THIS INCIDENT... *TR

COMPLETE LOSS OF ENGINE OIL PRESSURE WHILE SURROUNDED BY SEMIS IN THE 3/4-MILE-LONG BIG WALKER MOUNTAIN TUNNEL WHILE TRAVELING NORTHBOUND ON I-77 (NEAR VIRGINIA EXIT 47). THANKFULLY THE ENGINE DIDN'T SEIZE AND I WAS ABLE TO PULL OFF ONCE THROUGH THE TUNNEL. ACCORDING TO MY MECHANIC, THE CAUSE WAS A CHECK VALVE IN THE VALVE COVER, WHICH MALFUNCTIONED IN A WAY THAT CREATED A VACUUM AND TRAPPED OIL IN THE TOP PART OF THE ENGINE. REPLACEMENT COVER HAD BEEN REDESIGNED TO PREVENT THE PROBLEM, SO IT SEEMS TO HAVE BEEN A KNOWN ISSUE. *TR

I HAVE AN 03 MINI COOPER BASE MODEL THAT HAD THE IMPENDING POWER STEERING FAILURE. IT HAPPENED SUDDENLY AND WITHOUT ANY INDICATION. LAST JUNE I RECEIVED THE REIMBURSEMENT LETTER, SO I SENT IN MY INFORMATION AND RECEIPT FOR THE REPLACEMENT. AS TIME PASSED AND NO RESPONSE FROM MINI I DECIDED TO CONTACT COSTUMER RELATIONS, NEEDLESS TO SAY THEY HAD NOTHING ON FILE AND SAID IT SHOULD TAKE ANOTHER MONTH TO RECEIVE MY INFO. ANOTHER MONTH PASSED, KEEP IN MIND WE ARE IN AUGUST NOW, NO RESPONSE. CALLED THEM UP AND WAS TOLD MY INFORMATION IS STILL NOT THERE. SO I SENT TWO EMAILS WITH MY RECEIPT IN HOPES THAT IT MIGHT SPEED UP THE PROCESS. ABOUT THREE MONTHS LATER I CALLED AND THEY HAD SAID THEY RECEIVED MY INFORMATION AND THAT THEY HAD SENT IT TO THEIR REIMBURSING DIVISION. TWO DAYS AGO I CALLED AND THEY GAVE ME THE RUN AROUND AGAIN. THIS IS JUST OUTRAGEOUS, IF YOUR GOING TO SEND A LETTER SAY YOU'LL REIMBURSE EVERYONE DO IT IN A TIMELY PROFESSIONAL MANNER. JUST BEFORE ALL THIS HAPPENED I HAD NO PROBLEM WITH MINI. I WAS ACTUALLY THINKING ABOUT BUYING A 4DOOR VERSION OF THE MINI. AFTER THIS INCIDENT I WILL NOT BE PURCHASING A MINI OR BMW FOR THAT MATTER. IN ADDITION I WILL INFLUENCE PEOPLE INTO NOT PURCHASING ANY OF THEIR PRODUCTS. I UNDERSTAND THEY HAD A LOT OF PEOPLE SEND IN LETTERS FOR REIMBURSEMENTS BUT IT IS NOT OK TO LIE TO PEOPLE. I ALSO KNOW I AM NOT THE ONLY ONE WHO HAS HAD THIS ISSUE. I AM TRYING TO CONTACT AS MUCH PEOPLE AS I CAN ABOUT THIS MATTER IN HOPES THAT THIS DOESN'T HAPPEN TO ANYONE ELSE. NOBODY SHOULD HAVE TO DEAL WITH THIS. *TR

TURBO OIL FEED LINE LEAK, OIL FILTER HOUSING GASKET WHICH IS COSTING ME CLOSE TO 1200$. *TR

THE CAR LOST POWER AND WOULD NOT RUN AT IDLE SPEED. AFTER MUCH EFFORT, MANAGED TO GET THE CAR TO THE ONLY DEALER IN THE STATE. AFTER TWO FAILED DIAGNOSTICS AND TWO "REPAIRS," THE DEALER SAYS I NOW NEED THE TIMING CHAIN REPLACED. THERE ARE KNOWN ISSUES ABOUT THE TIMING CHAIN AND THE TENSIONER. BMW AND DEALER DENY RESPONSIBILITY AND NOW WISH TO CHARGE AN ADDITIONAL $1500 TO REPAIR. *TR

TURBOCHARGER OIL FEED LINE LEAKING. THE PART IS POORLY DESIGNED AND ACCORDING TO THE RESEARCH I'VE DONE PRONE TO FAILURE. THE PART IS NOT COVERED BY THE CPO WARRANTY AND THE DEALER WANTED $1400 TO REPLACE IT. I REPLACED IT MYSELF WITH A BETTER DESIGNED AFTERMARKET PART. I THINK MINI SHOULD COVER THE COST OF REPLACING THE PART WITH A BETTER DESIGN. *TR

TL* THE CONTACT OWNS A 2009 MINI COOPER S. THE CONTACT STATED THAT COOLANT WAS LEAKING FROM THE RADIATOR. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS REPAIRED BY THE PREVIOUS OWNER UNDER NHTSA CAMPAIGN ID NUMBER: 12V008000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 44,000.

TRANSMISSION STARTING BUCKING AND CAUSING UNCONTROLLED ACCELERATION THE ONLY "FIX" IS TO REPLACE THE TRANSMISSION AT A $9,000 COST. *TR