MINI Complaints

THE POWER STEERING PUMP FAILED IN MY 2002 MINI COOPER FOR THE SECOND TIME. FIRST TIME IT HAPPENED WAS IN 2011 AND I GOT A NEW PUMP AND HAD IT PROFESSIONALLY INSTALLED. TODAY, 08/26/2013 MY SECOND POWER STEERING PUMP FAILED. THIS IS A KNOWN ISSUE WITH THIS VEHICLE AND THERE HAS NOT BEEN A RECALL. I DO NOT HAVE THE TIME OR THE MONEY TO KEEP REPLACING A PART THAT SHOULD HAVE BEEN RECALLED YEARS AGO. *TR

THIS IS MY 3RD MINI COOPER S. ON MY PREVIOUS 2 CARS, A 2004 AND A 2005, I HAD TO REPLACE THE BRAKE LINES FROM THE FRONT TO THE BACK BRAKES. BOTH CARS HAD ABOUT 50,000 MILES ON THEM. THE LINES ARE HELD IN PLACE BY "CLIPS" WHICH TRAP MOISTURE AND SALT. THIS CAUSES THE LINES TO RUST OUT AND FAIL, LOSING BRAKING ABILITY. SOMETHING THAT SHOULD NOT HAPPEN WITH A 50K MILE CAR AND CAN CAUSE SERIOUS INJURY. LOOKING AT MY 2006 YESTERDAY. CAR WITH ABOUT 50K MILES, BRAKE LINES LOOK TO ME LIKE THEY ARE READY TO FAIL FROM RUST. IF THIS HAS HAPPENED ON ALL OF MY CARS, THIS MUST BE A COMMON SAFETY DEFECT CAUSED BY A BAD DESIGN. MINI DOES NOT OFFER ANY HELP WITH THIS MATTER. I HAVE CONTACTED THEM BUT THEY HAVE OFFERED NO ASSISTANCE. ALL I ASKED THEM TO DO WAS TO REPLACE THE LINES AT THEIR EXPENSE. THEY ARE NOT INTERESTED IN DOING SO. *TR

HELLO, I HAD BEEN EXPERIENCE PROBLEMS WITH THE POWER STEERING (LOOSING POWER) OF MY MINI COOPER S 2004 MODEL. IN JAN 2013, I BROUGHT MY 2004 MINI COOPER S FOR THE REPLACEMENT OF THE POWER-ASSIST STEERING FUNCTION, WHICH INCLUDE POWER STEERING HOSE ($56.25), POWER STEERING PUMP ($710.00) AND LABOR ($315.00). IN MAY 2013, I RECEIVED A NOTICE FOR THE REPAIR EXPENSE REIMBURSEMENT FROM MINI. APPARENTLY THIS PROBLEM IS KNOWN (BUT UNKNOWN TO ME) FOR MINI MODEL YEAR 2002-2205. I SUBMITTED THE REIMBURSEMENT REQUEST AND RECEIVED THE RETURN RECEIPT ON JUNE 10, 2013. SINCE THEN I HAVE ATTEMPTED TO REACH TO MINI CUSTOMER RELATION BY PHONE (1-866-275-6464) 4 TIMES AND STILL HAVE NOT RECEIVED THE REIMBURSEMENT. I AM WRITING THIS LETTER TO ASK FOR YOUR ASSISTANCE. MINI SHOULD LIVE UP TO STANDARD AND REIMBURSE MY EXPENSE. PLEASE LET ME KNOW IF YOU NEED ANY ADDITIONAL INFORMATION FROM ME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE PASSENGER AIRBAG WARNING LIGHT ON THIS 2005 MINI COOPER STAYS ON AND WON'T GO OFF. DEALER ADVISED ON 8/19/2011 THAT THIS WOULD COST $1229.88 TO REPLACE THE SEAT MAT SENSOR BUT TOLD OWNER THAT THE AIRBAG WAS WORKING, IT WAS JUST THE SENSOR/LIGHT THAT DIDN'T WORK. MANY, MANY COMPLAINT ABOUT THIS EXACT ISSUE WITH THE 2005 MINI MODELS ARE ON THE INTERNET. DEALERS REFUSE TO CORRECT THE PROBLEM. SINCE THE LIGHT IS ON AND THE REPAIR IS EXPENSIVE, PASSENGERS TAKE A RISK THAT THE AIRBAG WON'T WORK AT ALL. *TR

EHPS EXTENDED WARRANTY COVERAGE 4/11, I PURCHASED A 2003 MINI COOPER WITH 88327 MILES. 7/2011 THE POWER STEERING PUMP BEGAN MALFUNCTIONING, WORKING INTERMITTENTLY. I FILED A COMPLAINT WITH THE NHTSA. 5/24/13 I RECEIVED A LETTER FROM MINI USA OFFERING TO REIMBURSE THE COST OF STEERING PUMP REPAIRS. THEY ALSO STATED THAT IT WOULD TAKE 4 ' 6 WEEKS FOR REIMBURSEMENT. THE ONLY OTHER ITEM IN THE ENVELOPE WAS A CHANGE OF ADDRESS CARD. I CALLED THE TOLL FREE NUMBER AND FOLLOWED THE INSTRUCTIONS. 5/25/13 I MAILED COPIES OF THE LETTER AND THE RECEIPT FOR THE POWER STEERING PUMP. I CALLED THEIR CUSTOMER SERVICE DEPARTMENT ON 7/16/13, WAS PUT ON HOLD SEVERAL TIMES, THEN TOLD THEY DIDN'T HAVE MY RECEIPT. BUT THEY HAD THE EMAIL ADDRESS I HAD HAND WRITTEN ON THE RECEIPT (CORRECTED, AS THE EMAIL ON THE RECEIPT HAD CHANGED.) WHEN I POINTED THAT OUT, HE PUT ME ON HOLD AGAIN, THEN CLAIMED THEY DIDN'T HAVE MY VIN #. HOW, SINCE THEY LOCATED ME FROM THE VIN #? HE INSISTED I SEND IN THE INFORMATION AGAIN, THIS TIME WITH THE VIN# NOTED. I ASKED WHY I HADN'T RECEIVED ANY KIND OF LETTER SAYING MY DOCUMENTATION WAS NOT COMPLETE. HE TOLD ME THE LETTER WAS SENT THE DAY BEFORE MY CALL. 6 WEEKS AFTER THAT CALL, I STILL HAVE NOT RECEIVED ANY LETTER FROM THEM. 7/16/13 I RE- SENT ALL THE DOCUMENTATION. ON 7/26/13 I AGAIN SPOKE WITH CUSTOMER RELATIONS. I WAS TOLD THEY HAD RECEIVED MY COMPLETE PAPERWORK AND ALL OF IT WAS IN THEIR SYSTEM AS OF 7/24/2013. ON 8/23/13 I AGAIN CALLED CUSTOMER RELATIONS. AFTER VERIFYING MY NAME, ADDRESS, EMAIL, AND VIN # HE PUT ME ON HOLD. WHEN HE RETURNED, AT FIRST TRIED TO SAY MY INFORMATION WAS NOT ALL IN YET. I TOLD HIM I HAD SPOKEN WITH [XXX] WHO HAD CONFIRMED THE INFORMATION WAS ALL IN THEIR SYSTEM AS OF JULY 24TH. HE GAVE ME FURTHER RUN-AROUND, WOULD NOT GIVE ANY INDICATION OF WHEN I MIGHT EXPECT PAYMENT AND IN GENERAL STONE WALLED ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE TURNING AT A HIGHWAY INTERSECTION, THE TIMING CHAIN FAILED WHICH, IN TURN, DESTROYED THE ENGINE. I WAS STRANDED IN THE MIDDLE OF THE INTERSECTION. I HAVE BEEN GIVEN A QUOTE OF 7,200.00 TO REPLACE THE ENGINE WITH A NEW ONE. *TR

YESTERDAY I WAS DRIVING HOME FROM WORK AND AS I WAS TURNING ONTO THE ACCESS ROAD TO GET ON THE HIGHWAY MY STEERING WHEEL LOCKED UP AND FORCED ME TO HIT A CURB. I WAS ABLE TO TAKE SIDE ROADS TO AVOID THE HIGHWAY AND MAKE IT HOME SAFELY. THE CURB DID DO SOME DAMAGE TO MY CAR. MAN DATE IS OCT 2004. *TR

TRANSMISSION IS GOING ON A 2008 CAR WITH ONLY 47000 MILES ON IT. DOESN'T SHIFT WHEN NEEDED THEREFORE DOESN'T ACCELERATE SAFELY. *TR

TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER'S SIDE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE FRONT PASSENGER'S SIDE SEAT COVER WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 43,160.

AIR BAG INDICATOR CAME ON, AND THE "PASSENGER AIR BAG OFF" INDICATOR CAME ON SIMULTANEOUSLY. CALLED MINI COOPER OF PENSACOLA, FL AND THEY SAID THE CAR WAS NOT ELIGIBLE FOR REPAIR. THEY SAID THE BAG WOULD DEPLOY IF THEIR WAS AN ACCIDENT AT FULL FORCE. I BOUGHT THE CAR FOR MY GRAND DAUGHTER AND FEEL THE AIR BAGS SHOULD BE ACTIVE AND OPERABLE FOR THE LIFE OF THE VEHICLE. THERE ARE NUMEROUS COMPLAINTS ON THE INTERNET ABOUT THIS ISSUE. I FEEL BMW IS NEGLIGENT IN NOT RECALLING THESE VEHICLES AND CORRECTING A MAJOR FLAW, AND INHERENT SAFETY ISSUE. *TR