MINI Complaints

THIS IS THE 2ND TIME THIS HAS HAPPENED. I FILED A COMPLAINT THE FIRST TIME IN 2012. HERE IS THE COMPLAINT THAN AND IT IS A REPEAT OF THE SAME PROBLEM. I HAVE CHECKED THE WEB AND OTHERS HAVE EXPERIENCED THIS SAME DESIGN PROBLEM I HAVE SPENT $1,100 ALREADY AND NOW AN REQUIRED TO PAY ANOTHER $1,400 FOR THE SAME PROBLEM. I WENT ON-LINE AND OTHERS HAVE HAD THIS PROBLEM. I WROTE THE DEALER AND MINI-COOPER/BMW ABOUT THIS AND RECEIVED A RUDE DENIAL. HERE IS THE ISSUE (#2): "TL* THE CONTACT OWNS A 2011 MINI COOPER. THE CONTACT STATED THAT THE GEAR LINK BECAME STUCK AS THE CONTACT WAS ATTEMPTING TO REVERSE FROM A DRIVEWAY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS ADVISED THAT COFFEE HAD LEAKED INTO THE GEAR SHIFTER AND CAUSED THE FAILURE. THE DEALER STATED ADVISED THAT BECAUSE THE CUP HOLDER WAS ABOVE THE GEAR SHIFTER, THE DESIGN WOULD ALLOW ANY SPILLED LIQUID TO EASILY ENTER THE SHIFTER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND THE CURRENT MILEAGE WAS 5,000. UPDATED 03/23/12*LJ THE CONSUMER STATED THE COFFEE HOLDER SITS RIGHT OVER THE AREA WHERE THE DEALER SATED COFFEE RUINED THE TRANSMISSION COMPONENT. IT IS NOT SEALED AND THE PLACEMENT OF A LIQUID HOLDER OVER A VULNERABLE EXPENSIVE PIECE OF ELECTRICAL EQUIPMENT WITHOUT ADEQUATE PROTECTION IS A NEGLIGENT DESIGN. UPDATED EVOQ 04/18/12" [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AFTER COMPLAINING TO THE DEALERSHIP 2 TIMES PRIOR, WE BROUGHT IN OUR MINI FOR SERVICE WITH A COLD-START RATTLE THAT WAS RELATED TO THE TIMING CHAIN SYSTEM. THE DEALERSHIP IN ST. LOUIS REPLACED ONLY THE TENSIONER, EVEN THOUGH ACCORDING TO STANDARD PROTOCOL (PUMA MEASURE #10686850-13) THEY SHOULD HAVE REPLACED THE ENTIRE TIMING CHAIN SYSTEM. WHEN THE RATTLE RETURNED A COUPLE THOUSAND MILES LATER WE BROUGHT IT BACK AND THEY TOLD US THAT IT WAS A "NORMAL NOISE" AND SENT US ON OUR WAY. THE TIMING CHAIN SYSTEM EVENTUALLY BROKE DOWN, BUT BECAUSE WE WERE NOW OUTSIDE OF WARRANTY THEY REFUSED TO FIX IT. I WOULD ADVISE ANYONE DEALING WITH THIS ISSUE TO PURSUE THE LEMON LAW, BECAUSE MINI IS AWARE OF THE ISSUE AND ISN'T FIXING IT AS THEY KNOW THEY SHOULD. WE GAVE THEM AMPLE OPPORTUNITY TO FIX THE ISSUE, AND BECAUSE OF THEIR NEGLIGENCE WE ENDED UP WITH A VEHICLE THAT DIDN'T RUN. *TR

AUTO TRANSMISSION CVT FAILURE. I'M THE ORIGINAL OWNER OF THIS 2003 MINI COOPER WITH ONLY 58,000 MILES AND THIS CAR IS JUST SITTING IN MY GARAGE. THE MINI DEALER WANTS $9,000 TO R&R THE TRANS. I CAN'T AFFORD TO FIX. I FEEL BMW / MINI SHOULD BE ASHAMED OF THEM SELVES. LAST YEAR THE MINI DEALER CHARGE ME OVER $2,100 TO R&R THE STEERING PUMP WHEN THE CAR HAD UNDER 50,000 MILES ON IT. BMW / MINI SHOULD HAVE TO PAY UP OR REPLACE THESE CVT TRANS. T/Y *TR

ENGINE BAY STARTED SMOKING. PULLED THE CAR OVER AND NOTICE THE TURBO OIL LINE WAS LEAKING HOT OIL EVERYWHERE. COULD OF RESULTED IN A ENGINE BAY FIRE. *TR

IN SEPTEMBER 2012 I NOTICED A LOUD FAN NOISE THAT WOULDN'T TURN OFF. THE CAR WAS ALSO OVERHEATING. I NOTICED THAT IT WAS VERY HARD TO STEER THE CAR, BUT I THOUGHT THAT WAS DUE TO THE OVERHEATING. MECHANIC DETERMINED FAILED CYLINDER HEAD GASKET IN 11/2012. THE RADIATOR WAS REPLACED AND THE THERMOSTAT WAS REPLACED. IN 11/2012 THE WATER PUMP WAS ALSO REPLACED. IN 12/2012 THE BATTERY HAD TO BE REPLACED. IN 06/2013 THE HEATER CORE WAS REPLACED. I BELIEVE THAT THESE ISSUES ARE DIRECTLY RELATED TO THE LOSS OF POWER STEERING AND THE ASSOCIATED FAN FAILING, WHICH CAUSED THE CAR TO OVERHEAT AND THE BATTERY TO FAIL. PLEASE SEE NHTSA COMPLAINTS 10453158, 10444328, 10379750, 10442431,10379459 FOR SIMILAR CASES OF THESE SAME ISSUES RELATED TO THE FAILURE OF POWER STEERING AND THE ASSOCIATED PUMP. *TR

AT LESS THAN 33,000 MILES THE ENGINE BEGAN MAKING A LOUD CRANKING NOISE. OIL WAS VERY RECENTLY CHANGED, BUT CHECKED THE LEVEL ANYWAY AND FOUND IT WAS DOWN ABOUT 2 QUARTS. ADDED OIL AND ENGINE NOISE WAS REDUCED. DROVE A FEW HUNDRED MORE MILES AND ENGINE NOISE RETURNED. OIL WAS AGAIN LOW. TOOK CAR TO OUR MECHANIC AND THEY DIAGNOSED TIMING CHAIN TENSIONER PROBLEMS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE CRITICAL TIMING CHAIN FAILURE CAN LEAD TO PREMATURE ENGINE FAILURE. THIS IS A SAFETY ISSUE BECAUSE THE FAILING TIMING CHAIN CAN ALSO CAUSE THE MOTOR TO FAIL. OUR MECHANIC IN CONSULTANT WITH THE MINI DEALER INDICATES THAT THE ONLY WAY TO ENSURE THIS PROBLEM DOES NOT LEAD TO ENGINE FAILURE IS TO REPLACE THE CURRENT ENGINE WITH A NEW ONE THAT HAS THE TIMING CHAIN ISSUES RESOLVED. WE HAVE NO CHOICE BUT TO HAVE THIS REPAIR DONE AND IT WILL COST APPROXIMATELY $7000 AS THE VEHICLE IS NOT UNDER WARRANTY. THIS ISSUE HAS BEEN WIDELY REPORTED IN OTHER COMPLAINTS IN THIS DATABASE AS WELL AS ACROSS MANY MINI OWNER FORUMS. IT APPEARS THAT A RECALL ORDER SHOULD BE ISSUED. *TR

WHILE DRIVING UP AN INCLINE ON A SEMI-RURAL ROAD IN ORANGE COUNTY, CA, MY CAR APPEARED TO BE UNABLE TO SHIFT GEARS (IT IS AN AUTOMATIC TRANSMISSION). MY HEAD LURCHED FORWARD AND BACK AGAIN FORCEFULLY, AND I WAS UNABLE TO DRIVE MORE THAN 20 MPH ON A 60 MPH SPEED LIMIT ROAD FOR THE NEXT MILE, UNTIL I ARRIVED AT MY DESTINATION. LUCKILY NO ONE WAS CLOSE BEHIND ME, OR I COULD HAVE BEEN REAR-ENDED, AND LUCKILY I WAS CLOSE TO MY FINAL DESTINATION. I DRIVE A 2008 MINI COOPER CLUBMAN S, AUTOMATIC WITH PADDLE SHIFTERS. IT IS ABOUT $8,300 TO $9,700 TO REPAIR IT (2 DIFFERENT REPAIR QUOTES OBTAINED). *TR

POWER STEERING FAILED WHILE ATTEMPTING TO TURN IN AN INTERSECTION. ALMOST CAUSED AN ACCIDENT. *TR

I WAS DRIVING IN MODERATE TRAFFIC (40MPH) WHEN MY CAR SUDDENLY JERKED SO HARD IT FELT LIKE SOMEONE HIT ME FROM BEHIND. PRIOR TO THIS INCIDENT, I WAS FEELING THE JERKINESS SLIGHTLY AND INTERMITTENTLY (FELT LIKE DOWNSHIFTING). AFTER READING PEOPLE'S COMPLAINTS IN MINI FORUMS, I'M STARTING TO THINK THIS COULD BE THE BEGINNING OF MY TRANSMISSION FAILURE. LUCKILY NO ONE WAS HURT BUT IF THIS CONTINUES, THERE COULD BE SOME MAJOR INJURIES INVOLVED. ABOUT FOUR MONTHS AGO, MY MINI STARTED TO OVERHEAT. I GET MY CAR SERVICED REGULARLY SO I DIDN'T UNDERSTAND HOW MY WATER LEVELS AND OIL LEVELS GOT SO LOW TO OVERHEAT MY CAR. AFTER READING UP ON THIS, OTHER MINI OWNERS FACED SIMILAR ISSUES. SO NOW, I AM REQUIRED TO CHECK WATER AND OIL LEVELS AT EVERY 1500 MILES TO AVOID OVERHEATING. A LITTLE HIGH MAINTENANCE? TELL ME ABOUT IT!! *TR

EXITING THE INTERSTATE,I ALMOST WENT OFF THE ROAD WHEN STEERING THE CAR BECAME VERY DIFFICULT AND TURNING THE CAR WAS ALMOST IMPOSSIBLE. I PARKED THE CAR FOR ABOUT 6 HOURS, TRIED IT AGAIN, STEERING SEEMED TO HAVE RETURNED TO NORMAL. *TR