MINI Complaints

The driver's side footwell is continuously full of water for the past several years. During rain water runs inside the car, from somewhere behind the dash, into the driver's footwell. The Footwell Control Module (FRM) is in water and is actively corroding. The Footwell Control Module is an electronic control unit located behind an interior trim panel in the driver's footwell area. Mini/BMW has already found that this corrosion could potentially result in a short circuit, resulting in a potential thermal event which could increase the risk of fire or injury. For some reason this vehicle is not included in Recall Campaign No. 23V-337 for the very same issue. This vehicle has been erroneously excluded from all appropriate MINI recalls. This vehicle was not included in 09V-143 despite the fact that it has factory 15" wheels. This vehicle had an auxiliary water pump fail, 200 miles after the warranty expired, but was not included in 18V-248. It would seem as though it has been erroneously excluded from all recalls because it was custom ordered and imported by the dealer. I am the sole owner of this vehicle, I purchased it new, custom made and imported for me at a dealership in Las Vegas. This vehicle has never been included in any of the recalls despite being affected by all of them.

I went to have my 2012 mini coopers footwell control module replaced because it was recalled. They did not replace it because they said they found no corrosion and then marked my vehicle as the recall being fixed. When I left the dealership my blinkers or highbeans would not turn on as well as my four way flashers either. And that is dangerous. When I got home I took the cover off the footwell control module and found corrosion on the plug for it. There was also 9 codes for that when I scanned the vehicle and now is trying to charge me for a recalled part that they did not replace!

The contact owns a 2011 Mini Cooper S. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several warning lights were illuminated erroneously. Additionally, the door locks were locking and unlocking independently. The contact also stated that the sunroof was opening or closing without driver and passenger input. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 96,000. Parts distribution disconnect.

I received a recall notice from Mini USA in July 2023 regarding the Footwell Control Module (FRM). The letter states, "This safety recall involves the Footwell Control Module (FRM), an electronic control unit located behind an interior trim panel in the driver's footwell area. Due to a number of contributing factors, over time, the FRM could become susceptible to corrosion. Eventually, the corrosion could potentially result in a short circuit, resulting in a potential thermal event which could increase the risk of fire or injury." As of today, August 20, 2024 this recall does not have a fix, and has not been fixed in my car. I am upset that your website states that there is not recall on my car, when I have the letter in front of me. As well, my mechanic tells me this FRM controls the windows, sunroof, and lights. My sunroof hasn't worked properly since just before this recall came out. My mechanic states that MINI/BMW is aware of the problem, yet has not solution. How is it a car maker doesn't have to be more timely in fixing a "potential thermal event"?

Had recurring engine warning light which will only reset for one ignition cycle. Took to dealer to read code and result was "LIN bus communication fault for environmental air catalyst sensor". This is the same problem drivers of the Mini Cooper S model have reported and received an extended warranty from Mini of North America (15 year / 150000 mi) with replacement of sensor and radiator. However, talking with Mini of North America, the extended warranty does not apply to the base model 5-door Cooper because not enough complaints have been recorded. If more people report this issue, it could be covered just as the S-model is being covered. In the meantime, the car will not pass an emissions inspection with the light on, and Mini dealer wants $2000 to replace radiator and sensor. Car currently has about 70,000 miles on it, but engine light as been on for approximately 15 months (emissions inspection is required every 24 months). I have a decent code reader, but it only provides "U019D generic code" which is why I took it to Mini dealer.

The contact owns a 2008 Mini Cooper Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Mini Cooper Countryman. The contact stated that while driving at undisclosed speeds, the vehicle stalled. The fuel tank was a third of the way full. The trunk was locking and unlocking continuously while driving or while the vehicle was parked. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 23V337000 (Electrical system). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who determined that there was a short in the footwell module due to water intrusion. The drain was also clogged in the sunroof. The manufacturer was contacted and opened a case. The failure mileage was approximately 161,818.

68k miles on a 2003 mini cooper s and the power steering pump is whining. I feel as if this may be really early for it to be needing to be replaced.

The contact owns a 2007 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the key fob failed to lock and unlock the vehicle, causing the contact to manually lock and unlock the vehicle. The contact also stated that the radio would change stations or power off independently. The vehicle had been taken to an electrician who referred the contact to the dealer. The dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 153,000. VIN tool confirms parts not available.

The open recall for this vehicle has been open for 15 months now. Meanwhile my wife's car remains broken down with a bad footwell module due to the exact reason the recall is being issued. I contacted mini and they said I'd have to pay for repairs out of pocket and apply for reimbursement after they come up with a remedy. I have issues with this for a few reasons. First, the repair is costly. Second, it's already been over a year since the recall has been issued, and still no remedy so who knows when they'll actually have one. Third, they said that even if I pay for repairs out of pocket there's no guarantee I'd get reimbursed for them. In my opinion, for something as serious as this recall, the manufacturer should be on the clock to determine the remedy and repair customers cars. It would be nice if BMW/Mini would get some pressure to get this resolved so the my wife and the thousands of other people affected by this can enjoy the vehicles they spent their hard earned money on without worry that it might spontaneously burst into flames.