MINI Complaints

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

TL* THE CONTACT OWNS A 2005 MINI COOPER. THE CONTACT STATED THAT THE HINGE ON THE REAR HATCH FRACTURED AND THE ENTIRE REAR HATCH WAS DETACHING FROM THE VEHICLE. THE REAR HATCH WOULD NOT CLOSE DUE TO THE BROKEN HINGE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE MECHANIC ADVISED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE CONTACT DID NOT TAKE THE VEHICLE TO A DEALER. THE FAILURE MILEAGE WAS 54,000.

I WAS DRIVING THE CAR IN LACEY WA. SMOKE STARTED ISSUING FROM THE CAR. I IMMEDIATELY PULLED INTO A PARKING LOT. I OPENED THE HOOD AND SMOKE WAS ISSUING FORTH. AFTER 5 MINUTES, I SPOTTED FLAMES. I HAD A SMALL FIRE EXTINGUISHER BUT IT WAS INSUFFICIENT TO PUT OUT THE FLAMES. A PASSING MOTORIST ARRIVED WITH A LARGER EXTINGUISHER AND PUT OUT THE FLAMES. AN INSURANCE ADJUSTER INFORMED ME THAT THE FIRE WAS DUE TO A FAULTY POWER STEERING PUMP. *TR

EXPERIENCED POWER STEERING LOSS DRIVING ALONG A SUBURBAN ROAD. AFTER STOPPING AND RESTARTING THE CAR THE POWER STEERING RETURNED. *TR

WHILE DRIVING AT HIGH WAY SPEED CAR LOST STEERING ASSIST, INTERMITTENTLY CAME BAD THEN FAILED, I THEN SLOWED DOWN STEERING DID NOT CAME BACK, ONCE STOPPED LARGE AMOUNT OF SMOKE COMING FROM UNDER HOOD THE SMELL OF ELECTRICAL BURNING, EVEN WITH KEY OFF I COULD HEAR ELECTRIC POWER STEERING PUMP STILL TRYING TO RUN, THE FIRE WAS FROM THE HEAVY BATTERY FEED WIRES INTO THE POWER STEERING PUMP THE COMPOSITE END OF PUMP MELTED, ONCE I DISCONNECTED THE BATTERY THE SOURCE OF FIRE WAS REMOVED, I HAVE SPENT THE LAST 4 YEARS WORKING IN A GM DEALER SHIP, MASTER ASE TECH, I FEEL IF I WAS A TYPICAL CONSUMER AND HAD NOT KNOWN TO PULL BATTERY POWER THE OUT COME COULD HAD BEEN WORSE. *TR

WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING ON MY 2005 MINI COOPER FAILED AND I HAD TROUBLE TURNING THE CAR. THE POWER STEERING FAILURE CONTINUED UNTIL I WAS ABLE TO PULL INTO A PARKING LOT AND TURNED THE CAR OFF. I LET THE CAR TO COOL DOWN FOR APPROXIMATELY ONE HOUR BEFORE RESTARTING IT AND THE POWER STEERING WORKED FINE THE REST OF THE TRIP HOME. THIS WAS THE SECOND TIME I EXPERIENCED THIS FAILURE, BUT DID NOT RECORD THE DATE, ETC. OF THE FIRST INCIDENT SO AM UNABLE TO ACCURATELY REPORT THAT. BOTH TIMES THAT THE POWER STEERING FAILED, IT WAS ONLY DUE TO MY DRIVING VIGILANCE AND ARM STRENGTH THAT I WAS ABLE TO SUCCESSFULLY AVOID AN ACCIDENT. THE LOCAL MINI DEALER CANNOT LOOK AT MY CAR FOR ALMOST TWO WEEKS TO IDENTIFY THE PROBLEM AND I AM AFRAID TO DRIVE MY CAR FEARING ANOTHER FAILURE OF THE POWER STEERING. *TR

WHILE ON A SHORT VACATION OUT OF TOWN, CLOSE TO 230 MILES FROM MY HOME, MY COOPER S' POWER STEERING FAILED AND ALMOST CAUSE ME AN ACCIDENT. I IMMEDIATELY CHECKED THE FLUID AND SAW THAT THERE WERE NO VISIBLE LEAKS PRESENT. AFTER MAKING ARRANGEMENTS FOR A RENTAL VEHICLE, I NOTICED THAT THE POWER STEERING STARTED WORKING CORRECTLY AGAIN. BECAUSE OF THAT I PROCEEDED TO RETURN HOME AND THE STEERING DID NOT FAIL FOR THE REMAINDER OF THE TRIP. DURING MARCH OF 2012, THE POWER STEERING FAILED AGAIN, DURING A COMMUTE HOME FROM WORK ON FRIDAY, MAY 3RD. TO THIS DAY, I HAVE NO BEEN ABLE TO AFFORD ADDITIONAL REPAIRS OR DIAGNOSTICS, BECAUSE OF THE MONTHLY PAYMENTS, INSURANCE, FUEL AND PREVIOUS ISSUES OF REPAIRS UNDER 75,000 MILES INCLUDING THE HEAD GASKET, AND HEATER CORE. REGARDLESS OF THE POLICIES THAT BMW/MINI AND THE NHTSA HAVE CONCERNING USED VEHICLES, AND WARRANTIES, ABSOLUTELY NO VEHICLE PRODUCED BY AN INTERNATIONALLY KNOWN COMPANY OR BUSINESS SHOULD BE PRODUCING SUCH UNRELIABLE, UNSAFE AND POTENTIALLY DANGEROUS MOTOR VEHICLES AND NOT TAKE IMMEDIATE RESPONSIBILITY TO ISOLATE AND TERMINATE THE ISSUE RATHER THAN IGNORE AND DENY RESPONSIBILITY FOR POORLY MANUFACTURED PRODUCTS. *TR

I BOUGHT THIS VEHICLE NEW IN 2004, AND HAVE HAD CONSISTENT PROBLEMS WITH THE STEERING, MOST RECENTLY ON FRIDAY, MARCH 9, 2012. I HAVE TAKEN IT TO THE MINI COOPER DEALER AT LEAST FOUR TIMES FOR THIS PROBLEM. THE POWER STEERING PUMP HAS BEEN REPLACED, SO HAS THE STEERING COLUMN, AS WELL AS THE LOWER STEERING SHAFT SPINDLE. STILL, THE POWER STEERING FUNCTION GOES OUT WITHOUT WARNING. IT IS EXCEEDINGLY DANGEROUS AND I HAVE TO DRIVE THIS CAR TO DO MY JOB, AND I'M SPOOKED BY IT. *TR

INTERMITTENT POWER STEERING FAILURE. POWER STEERING PUMP REMAINS ON AFTER SHUTTING OFF THE CAR AND DRAINS THE BATTERY. *TR

I HAD MULTIPLE INCIDENTS WHERE MY POWER STEERING WASN'T AVAILABLE. SEVERAL TIMES THE POWER STEERING FAILED DRIVING AROUND THE CORNER WHICH WAS VERY FREIGHTING. I CONTACTED BMW ABOUT THE ISSUE BUT THEY SAID IT WAS NORMAL WEAR AND TEAR. I DON'T AGREE WITH THAT SINCE MY CAR ONLY HAD 35K MILES. I OWNED OTHER CARS WHERE I NEVER HAD A FAILED POWER STEERING PUMP. MINI UK SEEM TO HANDLE THE PROBLEM MUCH BETTER FOR THEIR CUSTOMER (SEE LINK BELOW). I CANNOT BELIEVE THAT THERE HAS NO RECALL BEING MADE YET. PAID ALMOST 1K FOR REPLACING THE DEFECTIVE PUMP AND IT SEEMS THAT THE NEW PUMP THEY PUT IN MY MINI STARTS ACTING UP AGAIN. HTTP://WWW.BBC.CO.UK/BLOGS/WATCHDOG/2009/02/MINI_STEERING_SYSTEM_FAILURES.HTML. *TR