MINI Complaints

TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED THAT IMMEDIATELY AFTER STARTING THE VEHICLE, THE POWER STEERING FAILED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON THREE OCCASIONS. DURING THE MOST RECENT FAILURE, THE POWER STEERING PUMP CONTINUED TO RUN AFTER THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 89,000.

WHILE DRIVING IN A 35MPH ZONE, SMOKE STARTED COMING OUT FROM UNDER THE HOOD (BONNET). DRIVER NOTICED ODD STEERING RESPONSE SHORTLY BEFORE SMOKE APPEARED. REPAIR SHOP NOTED POWER STEERING PUMP FAILURE CAUSING WIRING LOOM FIRE. RESEARCH HAS FOUND NUMEROUS POWER STEERING PUMP FAILURES ON MINI COOPERS. WHEN POWER STEERING FAILS, DRIVING IS NEXT TO IMPOSSIBLE GIVEN SIZE OF STEERING WHEEL AND POWER ASSIST DESIGN. *KB

I AM THE ORIGINAL OWNER OF A 2004 MINI COOPER S, NOW WITH A POWER STEERING PROBLEM. THE POWER STEERING REPEATEDLY FAILS FOR NO DETECTABLE REASON--THIS ACCORDING TO MY MINI/BMW MECHANIC. I DRIVE THE CAR FOR APPROXIMATELY 15 MILES AND THE POWER STEERING FAILS. I SHUT THE CAR OFF, LET IT COOL AND RESTART IT. IT RETURNS TO NORMAL AND THEN AGAIN FAILS AFTER A FEW MILES. THE ON-BOARD COMPUTER RECORDS THE FAILURE, BUT DOES NOT EXPLAIN IT IN A WAY THAT WOULD SUGGEST A SOLUTION. THE CAR'S COMPUTER READS: "FAULT STORED: SHORT CIRCUIT/OPEN CIRCUIT AT CONTROL UNIT." HENCE, MY MECHANIC HAS NO IDEA OF HOW TO FIX IT SHORT OF REPLACING THE ENTIRE SYSTEM WHICH, AS HE SAYS, IS NO GUARANTEE THAT THE PROBLEM WILL STOP. AS IT IS, THE CAR IS UNSAFE TO DRIVE, AND I WILL NO LONGER PERMIT MY WIFE TO DRIVE IT. I DO HOPE THE NHTSA WILL LOOK INTO THIS ISSUE. I READ ONLINE THAT ALLEGEDLY IS INVESTIGATING THE ISSUE, AND I WOULD BE HAPPY TO PROVIDE MY MECHANIC'S WRITTEN EVALUATION IF IT WOULD CONTRIBUTE TO YOUR RESEARCH. THE STEERING NOW FAILS EACH TIME I DRIVE THE AUTOMOBILE. THANK YOU FOR YOUR ATTENTION. *KB

TL* THE CONTACT OWNS A 2005 MINI COOPER CONVERTIBLE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH THE POWER STEERING BECAME UNRESPONSIVE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE POWER STEERING PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 44,776. UPDATED 01/18/12*LJ THE STATED SHE EXPERIENCED A TOTAL FAILURE OF THE POWER STEERING AS SHE ROUNDED A CURVE. THE SUDDEN LOSS OF POWER STEERING FORCED HER OFF THE ROAD AND NEARLY INTO A DITCH. THE CONSUMER WAS INFORMED IT WOULD COST $1400 TO REPLACE THE STEERING PUMP. UPDATED 02/28/12

THE POWER STEERING ON MY 2005 MINI COOPER CONVERTIBLE SUDDENLY FAILED ON A TURN, NEARLY CAUSING ME TO GO INTO A DITCH. MY MINI DEALER TOLD ME IT WAS PROBABLY THE POWER STEERING PUMP & WOULD COST $1400 TO REPLACE. I RESEARCHED THE PROBLEM ON THE INTERNET & FOUND THIS WAS A COMMON ISSUE WITH THE MINI COOPER & THAT AN INVESTIGATION WAS TAKING PLACE INTO THE DEFECTIVE PUMP & THAT A RECALL MIGHT BE FORTHCOMING. I CALLED MINI USA'S CUSTOMER SERVICE DEPT. THEIR REP TOLD ME THAT THEY WERE AWARE OF THE ISSUE & THAT THEY MIGHT BE ABLE TO OFFER "GOODWILL" ASSISTANCE IN GETTING IT REPLACED IF I TOOK IT TO MY DEALER FOR VERIFICATION THAT IT WAS A PUMP FAILURE. I TOOK IT TO THE DEALER WHO VERIFIED THAT THE PUMP NEEDED REPLACED. THEIR SERVICE DEPARTMENT SAID THIS HAD BEEN A COMMON PROBLEM & THAT THEY WERE AWARE OF THE COMPLAINTS MADE ABOUT THE PUMP GOING BAD. I CALLED MINI USA'S CUSTOMER SERVICE, SPOKE TO A SUPERVISOR WHO TOLD ME SHE'D GET BACK TO ME. A WEEK LATER, SHE CALLED & TOLD ME THAT MY REQUEST FOR ASSISTANCE HAS BEEN DENIED & THAT I WOULD BE RESPONSIBLE FOR THE REPLACEMENT. I STRONGLY FEEL THAT, IN LIGHT OF THE NUMEROUS COMPLAINTS ABOUT THE POWER STEERING PUMP, BMW/MINI SHOULD BE HELD ACCOUNTABLE FOR ITS REPLACEMENT. $1400 IS AN INCREDIBLE AMOUNT OF MONEY TO REPLACE SOMETHING THAT SHOULDN'T HAVE GONE BAD IN THE FIRST PLACE. THERE ARE NO LOCAL MECHANICS WHO CAN TAKE REPAIR THIS SO MINI USA/BMW HAS US RIGHT WHERE THEY WANT US - POWERLESS TO FIGHT A BIG COMPANY & HELPLESS BECAUSE WE NEED OUR VEHICLES. I WOULD HAVE NEVER EXPECTED THIS TO HAPPEN ON A CAR WITH LESS THAN 45,000 MILES ON IT. SUDDENLY LOSING ONE'S POWER STEERING CAN BE EXTREMELY DANGEROUS. I ENCOURAGE NHTSA TO FURTHER INVESTIGATE THIS VEHICLE'S POWER STEERING PUMP DEFECT & ISSUE A RECALL TO ENSURE THE SAFETY OF THE VEHICLE'S DRIVERS, PASSENGERS & ANYONE WHO COULD BE INJURED DUE TO SUDDEN LOSS OF ITS POWER STEERING. *KB

DRIVING HOME FROM WORK AT ABOUT 70 MPH, THE POWER STEERING FAILED. I WAS GOING AROUND A BEND IN THE ROAD WHEN SUDDENLY THE POWER STEERING FAILED THAT ALMOST CAUSED AN ACCIDENT. WITHOUT NOTICE THE CAR REVERTED TO "RACK-AND-PINION" MODE. I WAS FORTUNATE THAT TIME TO GAIN CONTROL OF THE CAR AND DID NOT GO OVER THE SIDE OF THE ROAD OR HIT ANOTHER CAR. I DIDN'T DRIVE THE CAR FOR SEVERAL MONTHS THEN TOOK IT TO A FEW MECHANICS FOR AN ESTIMATE. DEALER SAYS REPLACE THE STEERING PUMP AT $1200 BUT THEY WILL NOT HONOR ANY ASSISTANCE DUE TO THE PREMATURE FAILURE OF THE STEERING PUMP OR THE ELECTRICAL CONNECTION TO THE COOLING FAN FAILURE. THE POWER STEERING FAN QUITS THEN THE PUMP GETS HOT AND SHUTS OFF. I CALLED MINI USA TODAY AND THEY SAID THEY WILL NOT ASSIST ME IN PAYING FOR THE MANUFACTURING DEFECT. MY PUMP FAILURE IS INTERMITTENT SUGGESTING THAT THE PROBLEM IS ELECTRICAL AND ON POINT FOR A RECALL ON 2004 MINI COOPERS. MY CAR HAS THE SAME PROBLEM AND WAS MANUFACTURED IN 2004, BUT IS THE 1707 CAR OUTSIDE THEIR "OFFICIAL" RECALL RANGE. MINI/BMW SENT A "MR. DRIVER" LETTER OUT ON 12/2004 FOR THIS "RECALL." MY CAR HAD NOT BEEN PURCHASED YET. THE DEALER SAYS THAT REPLACING THE STEERING PUMP WILL SOLVE ALL THE PROBLEMS INCLUDING THE ELECTRICAL ISSUE. APPARENTLY, THE NEW STEERING PUMP HAS A DESIGN FEATURE THAT ELIMINATES THE ELECTRICAL FAILURE PROBLEM (DEFECT CODE: 0032630100 & LABOR CODE: 0055719). THE MORE THE PUMP OVERHEATS BECAUSE OF THE FAN NON-OPERATION PROBLEM, THE PUMP WILL NEED TO BE REPLACED, IT WILL BE BURNT OUT. ONE THING IS SURE, I HAVE A PREMATURE FAILURE OF THE STEERING PUMP MAKING MY CAR DANGEROUS TO DRIVE. I CAN'T AFFORD TO FIX IT. NOR DO I BELIEVE, I SHOULD BE RESPONSIBLE FOR THE MANUFACTURES DESIGN FAILURE. THE CAR IS NOT FIT TO DRIVE AS INTENDED. WHY IS BMW GETTING AWAY WITH THIS? MANY THOUSANDS AND THOUSANDS OF DRIVERS HAVE THIS SAME PROBLEM. *KB

POWER STEERING INTERMITTENTLY WORKING CAUSING SEVERE OVERSTEER WHILE ENTERING HIGHWAY TRAFFIC. HAD NO INDICATION OF PROBLEM WHILE ON INTERSTATE. UPON EXITING INTERSTATE ON A 30 MPH LOOP STEERING FAILED . PRESENTLY POWER STEERING IS INTERMITTENT SO THE WIFE NO LONGER GETS TO DRIVE THE COOPER. GOOD FORTUNE WAS WITH ME AND I HAVE DRIVEN CARS WITHOUT POWERSTEERING. EVEN SO I WAS CAUGHT OFF GUARD AND I AM HOPEFUL THIS REPORT WILL PREVENT OTHERS WHICH MAY BE LESS FORTUNATE OR EXPERIENCED. THE MINI DEALERSHIP DIDN'T SEEM TO CARE. *KB

POWER STEERING FOR THE LAST YEAR OR SO ONLY WORKS A FRACTION OF THE TIME. THE FIRST TIME IT WENT OUT WAS WHILE DRIVING ON THE FREEWAY. LAST WEEKEND IT STOPPED WORKING AND DIDN'T WORK AGAIN FOR A FULL WEEK. VERY HARD TO DRIVE THIS VEHICLE WHEN IT GOES OUT UNEXPECTEDLY. *KB

TL* THE CONTACT OWNS A 2005 MINI COOPER S. WHILE DRIVING APPROXIMATELY 35 MPH, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE OCCURRED WHENEVER THE ENGINE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE FRONT PASSENGER SEAT SENSOR PAD WAS FAULTY AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM IN WHICH THERE WAS NO RESOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

I HAD THIS CAR SERVICED ABOUT 4 TIMES DURING THE 4 YR WARRANTY PERIOD. JUST AFTER THE WARRANTY PERIOD, THE CAR WAS CHECKED FOR BRAKE JOB AND I WAS INFORMED THAT THE WATER PUMP LEAKS. I THINK THE COOLANT PROVABLE WAS LEAKING PRIOR TO EXPIRATION OF WARRANTY BUT I WAS NOT INFORMED. I BOUGHT 3 CARS IN 2007 (HONDA AND LEXUS) AND NONE OF THEM HAS THIS ISSUE. 1. ENGINE COOLANT LEAKS. REPLACE WATER PUMP. 2. ENGINE HOOD LATCH WON'T OPEN. FAILED REMOTE LATCH. THE MINI COOPER ESTIMATE WILL COST ME $800 TO REPLACE THE WATER PUMP. I ALSO OVERHEARD FROM ONE OF THE MINI OWNER LAST SAT, 26NOV2011 DURING MY VISIT TO THE DEALER THAT HE ALSO HAS THE SAME ISSUE LEAKY WATER PUMP. *KB