MINI Complaints
View complaints related to MINI. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2006 MINI COOPER S- TAHUYA, WA
THE AIRBAG SENSOR LIGHT ALONG WITH THE SEATBELT LIGHT STAYS ON CONSTANTLY FROM STARTUP.TRIED TO RESET BY INSTRUCTIONS IN THE OWNERS MANUAL BUT DIDN'T WORK.MINI SERVICE WANTS 100.00 TO JUST EVALUATE THE PROBLEM.THE PROBLEM IS THAT MINI /BMW KNOW THERE IS DEFAULT WITH THE SEAT SENSORS BUT WON'T TAKE ON RESPONSIBILITY AS THE CAR OWNERS ARE PAYING $1500-2200 + TO HAVE THIS REPAIRED. THIS IS A VERY SERIOUS SAFETY ISSUE AS NONE OF THE AIRBAGS WILL WORK IN THE CAR AT THIS POINT. *TR
Source: NHTSA WEB SITE -
2005 MINI COOPER- BRICK, NJ
TRAVELING BACK HOME TO A SHORT DRIVE FROM A LOCAL STORE. WHEN I WENT TO MAKE A RIGHT TURN ONTO MY STREET THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. HAD MY WIFE OR DAUGHTER BEEN DRIVING THE CAR, I THINK IT MAY HAVE RESULTED IN AN ACCIDENT BECAUSE THEY MAY NOT HAVE BEEN ABLE TO EXERT THE NECESSARY FORCE TO GET THE VEHICLE TO TURN. *TR
Source: NHTSA WEB SITE -
2005 MINI COOPER S- ZIONSVILLE, IN
PARKED THE VEHICLE AFTER A SHORT TRIP OF APPROX. 10 MILES. LEFT CAR FOR APPROX 5 TO 7 MINUTES. RETURNED TO FIND SMOKE BILLOWING FROM UNDER THE HOOD. IMMEDIATELY STARTED TO UNHOOK THE BATTERY CABLE. GOT THE BATTERY UNHOOKED AND SMOKE DIMINISHED. TRIED RESTARTING CAR, RESTARTED FINE, BUT NO POWER STEERING. ASSUMING THAT THE POWER STEERING PUMP WENT UP IN SMOKE. FORTUNATELY, DAMAGE SEEMS TO BE LIMITED TO PS PUMP... NOT SURE YET IF SMOLDERING/SMOKE INDICATES ANY OTHER DAMAGE UNDER THE HOOD OR NOT. *TR
Source: NHTSA WEB SITE -
2003 MINI COOPER- LITTLE ROCK, AR
TL* THE CONTACT OWNS A 2003 MINI COPPER. WHILE DRIVING APPROXIMATELY 50 MPH, A SLIGHT LOSS OF POWER STEERING OCCURRED WITHOUT WARNING. THE CONTACT CONTINUED IN OPERATION BECAUSE THERE WAS NO SHOULDER AREA ON THE ROAD. THE STEERING WHEEL WAS ENGAGED FORCEFULLY IN ODER TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN AN INDEPENDENT MECHANIC WHO DETECTED A FAULTY POWER STEERING PUMP. THE VEHICLE WAS REPAIRED. THERE WAS A CLOSED INVESTIGATION UNDER NHTSA ACTION NUMBER EA07011 (STEERING: HYDRAULIC POWER ASSIST: PUMP) WHICH THE CONTACT BELIEVED TO BE RELATED TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,450.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2003 MINI COOPER- INCLINE VILLAGE, NV
WE PURCHASED A 2003 MINI COOPER JUST WEEKS AGO FROM A PRIVATE PARTY. ALMOST INSTANTLY THE POWER STEERING WENT OUT WHILE MY DAUGHTER WAS DRIVING. LUCKILY SHE WASN'T IN HEAVY TRAFFIC ON THE LA FREEWAY. WE WERE TOLD BY THE SERVICE CENTER THAT WE NEEDED A NEW POWER STEERING PUMP. WE PURCHASED THIS AND HAD IT INSTALLED FOR APPROX.$1200.00. HOWEVER THE ELECTRIC POWER STEERING PUMP FAN STILL WOULD NOT SHUT OFF WHEN THE ENGINE WAS TURNED OFF, SO THIS ISSUE WAS STILL NOT RESOLVED. IMMEDIATELY FOLLOWING THIS REPAIR MY DAUGHTER WAS DRIVING ON THE FREEWAY AT 60 MPH WHEN THE CAR SUDDENLY JERKED AND SLOWED TO A STOP. LUCKILY MY DAUGHTER WAS IN THE RIGHT HAND LANE AND COULD PULL OVER ON TO THE SIDE OF THE BUSY FREEWAY.(STILL NO POWER STEERING WORKING)THE CAR WAS TOWED TO THE MINI DEALER. THEY DIAGNOSED THAT THE CVT TRANSMISSION NEEDS TO BE REPLACED, AT A COST OF $7150 APPROX. AND THIS IS BEFORE THEY CAN EVEN DIAGNOSE THE STEERING FAN ELECTRICAL PROBLEM. FROM ALL THE COMPLAINTS ON THIS WEBSITE ABOUT BOTH OF THESE PROBLEMS, MINI NEEDS TO TAKE RESPONSIBILITY! WE DON'T KNOW WHAT TO DO, AS THE REPAIRS ARE MUCH MORE THAN THE CARS VALUE AND THE MINI SERVICE MANAGER STATES THAT THE NEW CVT TRANSMISSION ONLY HAS A 2 YEAR WARRANTY. IF THIS IS A DEFECTIVE TRANSMISSION, WHY SHOULD WE PAY FOR ANOTHER ONE. AS OF TODAY MY DAUGHTER HAS TO WALK/BUS TO SCHOOL AND THE MINI SITS.WE ARE INTERESTED IN THE CLASS ACTION SUIT. *TR
Source: NHTSA WEB SITE -
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2011 MINI COOPER- FOX ISLAND, WA
2011 MINI COOPER. CONSUMER STATES VEHICLE BROKE DOWN WHILE TRAVELING *TGW THE CONSUMER STATED THE ENGINE FAILED WHICH CAUSED OIL TO LEAK UNDER THE HOOD. BMW REFUSED ANY ASSISTANCE ON THE GROUNDS THE VEHICLE HAD AN OVER REV-MISSED SHIFT THAT WAS AN AFTER MARKET PART THE CONSUMER HAD INSTALLED. AN INSPECTION SHOWED A BORE SCOPE WAS USED TO VERIFY THAT THERE WAS DAMAGE TO THE CROWN OF ONE PISTON INDICATING THAT DURING THE OVER REV, A VALVE HAD COME IN CONTACT WITH THE PISTON. *JB
Source: CONSUMER LETTER -
2002 MINI COOPER S- PEARL CITY, HI
THERE HAVE BEEN THREE INSTANCES WHEN MY POWER STEERING WENT OUT ON ME...I COULD HAVE HAD AN ACCIDENT HAD I NOT BEEN IN A RESIDENTIAL AREA DURING THOSE TIMES. *TR
Source: NHTSA WEB SITE -
2004 MINI COOPER S- BRISTOW, VA
FAILED STEERING PUMP ASSEMBLY ON 2004 COOPER S WITH 60K MILES. FAILURE OF STEERING PUMP ASSEMBLY CREATED LOSS OF STEERING AND INDUCES UNSAFE DRIVING SCENARIO. FROM THE SHOWROOM, THIS VEHICLE (AND OTHERS OF THIS ERA) HAS PROVIDED A UNIQUE WHINE FROM THE POWER STEERING ASSEMBLY. THE DEALER WOULD LATER INFORM ME THAT THIS WAS NORMAL TO THE BMW MINI LINE. YEARS LATER THIS FEATURE HAS BECOME A KNOWN PROBLEM AND IS CONFIRMED AND BEING INVESTIGATED BY THE NHTSA. BMW (THE MANUFACTURER) HAS YET TO ACKNOWLEDGE OR DEVELOPED A REPAIRABLE SOLUTION TOWARDS THIS FLAWED CHARACTERISTIC. ANOTHER TOYOTA IN THE MAKING?.. I HOPE NOT. *TR
Source: NHTSA WEB SITE -
2007 MINI COOPER S- SUNRISE, FL
MY MINI COOPER SPONTANEOUS CAUGHT ON FIRE. THURSDAY 8/25/11 BEFORE ALL THIS HAPPEN, I TOOK THE CAR IN FOR SERVICE. I STATED TO THE SERVICE ADVISOR([XXX]) THE CAR WAS NOT DRIVING RIGHT AND I'M SURE SOME SERVICES NEEDS TO BE LOOKED AT (OIL CHANGE ETC....). MY SERVICE TECH ([XXX] VISTA MINI COCONUT CREEK) PUTS THE KEY INTO THE CARD READER NOPE NOTHING SHOWED UP YOU GOOD TO GO I EXIT WITH SOME DOUBT ON MY FACE NEVER THINKING TWICE, COULD BE MY MIND PLAYING CAR GAMES. I'M REALLY ADMIT ABOUT FUNNY NOISES, AND SINCE THE DEALER ISN'T FAR FROM MY JOB. I'D JUST STOP ON BY FOR A CHECK UP. I DO HAVE EXTENDED WARRANTY SERVICE. SATURDAY 8/27/11 (10:30P) CAR SITTING FROM A SHORT DRIVE TO HAVE DINNER. CAME HOME (10PM) PARKED THE AND DIDN'T HEAR OR NOTICE ANYTHING. I USUALLY TAKE A QUICK WALK AROUND THE CAR. SUNDAY 8/28/11 (4:00P) POLICE CAME KNOCKING " ARE YOU THE OWNER OF A BLACK MINI COOPER " YOUR CAR WAS ON FIRE AND THE PLANTATION FIRE DEPT ARE IN THE PROCESS OF PUTTING OUT THE FIRE/FLAMES. AS I WALK OUT THE SHOCK OF MY CAR BURNING. AFTER SPEAKING WITH THE FIREMEN. HE COULDN'T PIN POINT WHERE THE FIRE STARTED AND THE CAUSE UNKNOWN BUT HE SAID WHEN THEY STARTED TO HOSE IT DOWN IT LOOKED AS IF THE FIRE WAS COMING FROM THE DRIVER SIDE ENGINE COMPARTMENT ANOTHER FIRE DEPT GUY SAID FROM THE LOOKS OF THIS INCIDENT, WHAT'S SEEMS TO CAUSE THIS WAS ELECTRICAL MALFUNCTION. FLAMES WERE SHOOTING 8'FT IN THE AIR. THE CAR IS DAMAGED AND NOT REPAIRABLE,THERE'S NO ENGINE THERE'S NOTHING LEFT BESIDES THE SOME ASHE, MELTED METAL, THERE'S NO WINDSHIELD, THE HEADLINER IS COMPLETELY GONE, SIDE GLASS ARE BLOWN OUT. ALL I CAN THINK ABOUT IS MY BABY DAUGHTER IN THE CAR WHILE I WAS DRIVING. BMW YOU HAVE CAUSED SOME DAMAGE, LEAVING ME SECOND GUESS YOU INTEGRITY OF YOUR CRAFTSMANSHIP/FLAGSHIP AUTO. SOMEONE PLEASE CONTACT ME ABOUT THIS SITUATION. UPDATED09/07/11 *BF [XXX] *TR UPDATED 2/23/12 *CN
Source: NHTSA WEB SITE -
2004 MINI COOPER S- AURORA, CO
1)WHILE DRIVING MY CAR IN NORMAL WARM DAY TEMPERATURES IN DENVER, CO MY POWER STEERING ABRUPTLY FAILED MAKING IT DIFFICULT TO CONTROL MY CAR. 2)HAS STAYED FAILED 3)WILL HAVE TO GET A REBUILT OR NEW PUMP. *TR
Source: NHTSA WEB SITE