MINI Complaints

VIN: [XXX], DELIVERED SEPT. 2004. CURRENT MILEAGE 49,940 THIS CAR WAS ORDERED VIA MINI.COM. THE ONLY DRIVERS ARE A 63 YR FEMALE AND A 63 YR MALE. NO CHILDREN HAVE EVER DRIVEN THIS CAR, NOR HAS IT BEEN RACED, DRIVEN HARD, SIMPLY DRIVEN TO WORK AND BACK LAST WEEK I WAS DRIVING TO WORK, A 11 MILE TRIP MAX SPEED ON A 55 MPH HIGHWAY. THE FRONT END MADE A HUGE NOISE, THE CAR SHOOK, AND I STOPPED. I HAD TO CALL A TOWING SERVICE, AS I FELT THE CAR WAS UNDRIVABLE. THE SERVICE TOWED THE CAR TO MINI OF NASHVILLE, WHERE I WAS TOLD THE "HARMONIC BALANCER" BROKE, AND IT THEN BROKE THE FRONT AXLE. WHAT? I ASKED, IS A HARMONIC BALANCER" AND WHAT DOES IT DO?, AFTER A LENGTHY CONVERSATION, I FIND OUT THAT IF THE CAR IS TOO OLD, THE RUBBER DRIES OUT AND THIS CAN HAPPEN. FOR A PART TO WEAR OUT, I AM STUCK WITH $2,000 REPAIR BILL. THIS CAR IS NOT TOO OLD, IT HAS LESS THAN 50,000 MILES ON IT AND IS ALWAYS GARAGED. IF THE PARTS MINI USES ON A CAR AND IF MINI KNOWS THAT THEY WEAR OUT THEN MINI SHOULD FULLY DISCLOSE THIS, AS CONSUMERS CAN MAKE INFORMED DECISIONS WHEN MAKING DECISIONS ON CAR PURCHASES. THIS IS NOT WHAT I EXPECT FROM A MINI, THIS CAR WAS GENTLY DRIVEN, WELL TAKEN CARE OF. YOUR "HARMONIC BALANCER" IS DEFECTIVE, YOU SHOULD MAKE THE BUYERS OF YOUR CARS AWARE OF THE DEFECT, PUT YOURSELF IN POSITIONS TO MAKE IT RIGHT. THIS CAR WAS UNDRIVABLE, I COULD HAVE HAD A SERIOUS ACCIDENT AT HIGH SPEED IF A BROKEN AXLE OCCURRED WHILE ON A LONG TRIP, LET ALONE THE INCONVENIENCE OF REPAIRS, HOTEL STAYS, AND OTHER INTERRUPTIONS. I AM EXPECTING MINI MAKE THIS REPAIR AS A WARRANTIED ITEM, COVERING THE COST, LABOR TO REPAIR DEFECTIVE PARTS. THE INVOICE IS DATED 29 APRIL 2011, MINI OF NASHVILLE, I AM CUSTOMER # 31442. THE INVOICE READS AS FOLLOWS: THE DRIVER STATES WHILE DRIVING IT SOUNDED LIKE SOMETHING FELL OUT FROM UNDERNEATH THE MINI. 11 - REPLACED DAMPNER. 1035 C THERE ARE MANY INCIDENTS OF THIS ON THE WEB. I FIRMLY BELIEVE THIS IS THE RESULT OF USING INFERIOR PARTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

TL* THE CONTACT OWNS A 2005 MINI COOPER. THE CONTACT STATED THAT THE POWER STEERING WOULD FAIL INTERMITTENTLY WITHOUT WARNING. ONCE THE VEHICLE WAS SHUT OFF AND RESTARTED, THE POWER STEERING WOULD RESET ITSELF. THE CONTACT HAD A MECHANIC INSPECT THE VEHICLE AND THEY STATED THAT THE POWER STEERING PUMP AND RACK WOULD NEED TO BE REPLACED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 85,000.

THE CHECK ENGINE LIGHT HAS COME ON AT 67K MILES AND I HAVE BROUGHT THE VEHICLE IN TO GET CHECKED AT THE DEALER. THE SERVICE DEPARTMENT REPORTS THAT THE TIMING CHAIN IS BEGINNING TO FAIL AND NEEDS TO BE REPLACED, ALONG WITH A WATER PUMP LEAK. THE TIMING CHAIN IS A KNOWN FAILURE AND STILL HAS NO RECALL. *TR

FOR THE PAST WEEK, THE POWER STEERING ON MY CAR HAS FAILED TWICE. WHEN IT FAILS, I WILL SUDDENLY BE UNABLE TO STEER THE CAR. THIS HAS OCCURRED WHILE DRIVING THE VEHICLE, E.G. WHILE MAKING AT TURN WHILE DRIVING ON LOCAL STREETS, ON AN ON-RAMP TO A FREEWAY, AND ALSO WHILE PARKING, MAYBE IT IMPOSSIBLE TO PULL INTO A PARKING SPACE WITHIN REASONABLE TIME. WHILE DRIVING LOCAL STREET, I HAVE HAD TO SLOW DOWN (FOR FEAR OF NOT BEING ABLE TO MAKE THE TURN TRYING TO STEER THE VEHICLE WITH MY OWN ARMS) AND NEARLY GOT INTO AN ACCIDENT. UPDATED 08/17/11*BF *TR UPDATED 02/02/2012 *LN *TR

POWER STEERING FAILED AS CAR WAS MOVING. NO APPARENT REASON FOR FAILURE. IT WAS VERY DIFFICULT TO CONTROL CAR WITHOUT THE STEERING. I WAS NOT GOING TOO FAST BUT IF IT HAD HAPPENED AT A HIGHER RATE OF SPEED IT WOULD HAVE BEEN A DISASTER. STEERING REMAINED UNUSUABLE UNTIL CAR WAS TURNED OFF AND COOLED SLIGHTLY. WHEN I STARTED IT, IT WAS FINE. IT HAS HAPPENED SEVERAL TIMES SINCE THEN AFTER THE CAR HAS BEEN RUNNING ABOUT A HALF AN HOUR OR SO.

THE POWER STEERING PUMP FAILED INTERMITTENTLY WHILE PERFORMING TURNS OR ACTIONS WHICH COULD HAVE RESULTED IN OVER/UNDER STEERING. THE FAILURE COULD HAVE EASILY RESULTED IN AN ACCIDENT. *TR

MY POWER STEERING FAILED AS I WAS MAKING A TURN IN MY NEIGHBORHOOD. THE PROBLEM IS INTERMITTENT AND A LITTLE UNNERVING. I AM STRONG ENOUGH TO DRIVE THE CAR WITHOUT THE POWER ASSIST, BUT THIS IS NOT TRUE OF MY WIFE. IF THE PROBLEM WERE TO OCCUR WHEN SHE WAS DRIVING SHE MIGHT LOSE CONTROL.

WHILE DRIVING, THE POWER STEERING STOPS WORKING. THIS PROBLEM IS INTERMITTENT AND HAPPENS EVERY FEW DAYS. SIMPLY CYCLING THE IGNITION GETS IT WORKING AGAIN BUT IS A BIG SAFETY CONCERN IN MY BOOK. *TR

I WAS DRIVING HOME FROM WORK AND THE CHARGE CIRCUIT LIGHT CAME ON AND I SMELLED A HEATED ELECTRICAL SMELL. THE POWER STEERING HAD CUT OUT, SHORTLY AFTER, THE ENGINE TEMPERATURE BEGAN TO RISE. I TURNED THE CAR OFF, THEN BACK ON AND DROVE HOME. AFTER SOME RESEARCH, IT SEEMS THAT THIS MODEL MINI COOPER HAVE POWER STEERING PUMPS THAT FAIL AROUND 70,000 MILES. I DROVE TO MY JOB ON SUNDAY, AND THE CAR MADE THE ROUND TRIP, EXCEPT JUST BEFORE GETTING HOME, THE FAILURE OCCURRED AGAIN. I HAVE NOT BEEN ABLE TO TAKE THE CAR TO A MECHANIC YET. *TR

OCCASIONALLY AND INTERMITTENTLY, THE DIGITAL AUDIO DISPLAY IN THE MIDDLE OF MY MINI'S LARGE SPEEDOMETER WINDOW GOES BLANK, WHILE ALLOWING YOU TO CHANGE CHANNELS AND CHOOSE FUNCTIONS (IPOD, TELEPHONE, RADIO, SATELLITE) WITHOUT BEING ABLE TO SEE WHAT YOU'RE CHOOSING. THE GAS MILEAGE DIGITAL DISPLAY ABOVE THE AUDIO SYSTEM IS READABLE AT ALL TIMES. OCCASIONALLY ALSO AN ORANGE LINE WILL GO THROUGH THE DIGITAL AUDIO DISPLAY HINDERING THE ABILITY TO READ IT COMPLETELY. I BROUGHT THE CAR BACK TO THE DEALER WITHIN 2 WEEKS OF PURCHASING IT NEW TO ADDRESS THE PROBLEM, BUT NOTHING WAS FOUND AND THE CAR WAS RETURNED WITHOUT A REPAIR AFTER 2 DAYS AT THE SHOP. I HAVE SUBSEQUENTLY EXPERIENCED THE SAME PROBLEM AND HAVE TAKEN PICTURES OF THE DISPLAY EACH TIME. *TR