MINI Complaints
View complaints related to MINI. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2025 MINI COUNTRYMAN- Virginia Beach, VA
The center display and driver display shut off while car was in motion. There was no speed indication or any information about the car available to drive safely. The computer system is occasionally slow to load. There are no indications prior to the problem happening. It has happened twice while driving. The car has less than 6,000 miles. I have reported this problem to a dealer. There have been additional problems to the software systems, and the dealer service department did a complete software reload/reflash of the system. This problem has occured after the service.
Source: NHTSA WEB SITE -
2016 MINI CLUBMAN- Cypress, TX
I purchased a Septor 4xs tire from Walmart in cypress Texas, I had a tire blowout 1 hour later at a high rate of speed. the Auto manager Santiago Quevedo at Walmart stated this is a well-known defect with this tire and had another blow out with this tire.
Source: NHTSA WEB SITE -
2019 MINI COUNTRYMAN- Pensacola, FL
I was stopped at a red light behind a line of cars. A toyota tundra going 45-60 mph rear ended me. This sent me into the car ahead of me and sandwiched me in between the two. It destroyed the front and back of my vehicle. The tundra's airbags went of, mine did not. Despite me taking most of the damage and force. The car is totaled.
Source: NHTSA WEB SITE -
2007 MINI COOPER- Longview, WA
The contact owns a 2007 Mini Cooper. The contact stated that while driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The vehicle was towed to the residence. The contact, who was an independent mechanic, researched and diagnosed the failure with water damage to the junction box electronics. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall that had a similar failure description; however, the VIN was not under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 116,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2013 MINI COOPER S- Walla Walla, WA
I purchased a vehicle 2013 mini Cooper hardtop S r56 from Chevy Nissan of Walla Walla on [XXX]. During the transaction, I was misled and not provided truthful information regarding the vehicle’s condition and terms of sale. 1. I was charged for services and items I explicitly did not want or agree to. When I first was looking at the car before purchasing, the salesman, Coby, informed me that the tires were filled with nitrogen. I had no clue what that meant and I asked him if I was required to keep that in the tires do I ?” Coby told me no I was relieved since I knew nothing of nitrogen in tires nor do I know where to get it. Despite my objections, a $299 membership charge was added and activated fraudulently, and I was not properly informed beforehand. This charge was for a one year membership to Nitrofil. No one spoke to me regarding a yearly membership costing $299. It was snuck in on the entire paperwork and charged to me as well simeone activating the membership without my knowledge as well so therefore it could not be canceled. The only place in town that has nitrogen for tires is this dealership, Chevy Nissan of Walla Walla.2. “Failure to Repair Under Implied Warranty:** Within 30 days of purchase, (actually 2 1/2 weeks of me purchasing the vehicle, it developed issues to the back driver‘s tail light and reverse light sockets, not the bulbs. Both were malfunctioning and showing up on my car’s computer/ dash. Neither worked. This was considered be a safety issue with the car. Seems how no one would be able to see a malfunctioning light if it was not lighting up and possibly causing an accident . Replacing of this part would have been covered under the implied warranty (per the Lemon Law). Chevy Nissan of Walla Walla was contacted multiple times to repair these issues, but they failed to do so within the legal timeframe. As a result, I had to purchase two replacement sockets and pay a mechanic $50 each time to replace them .and the dealership h INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM
Source: NHTSA WEB SITE -
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2026 MINI COUNTRYMAN S ALL4- Anchorage, AK
On October 10, 2025 at 8:15am my entire moonroof shattered spraying glass over myself, son and dog. This was a sunny morning 37 degrees, no traffic, no cars beside or ahead of me as starting ascent up hill. I immediately checked on everyone, called the BMW dealership and after receiving no answer on service, business and sales turned to travel down to dealership with glass still falling from roof. I bought this car October 8, 2025 so had it for 2 days maxiumum. Pulling into service bay several people crawled up to take pictures. He said a rock probably hit it but as I insisted there was NO traffic ahead or beside me. This had nothing to do with environment or any impact. The roof literally spontaneously exploded. I want to report this for others safety and to have it on record for history. As of this point I do not know what they plan to do. I have also contacted my insurance to let them know of this incident but I do not want a claim through them. This has every responsibility pointing to a warranty through their dealership and the manufacturer. Thank you.
Source: NHTSA WEB SITE -
2015 MINI COOPER S- BAINBRIDGE ISLAND, WA
The fuel filling nozzle turns off repeatedly (as if already full) while filling the fuel tank. About 1/4 to 1/3 of a gallon of fuel will go in before it turns off, backs up, and the gas overflows onto the outside of the car and onto the concrete. It happens regardless of the pump being used. It started happening occasionally a few months ago if the tank was refilled when a quarter full. It now happens consistently, no matter the fuel level. I had the car put on a lift and the system diagnosed today. The mechanic said the cause is a faulty service valve within the fuel tank assembly. They also said it is a known issue with F56 Mini Coopers.
Source: NHTSA WEB SITE -
2011 MINI COOPER- Greenville, NC
My Mini Cooper has been showing repeated warnings stating “Start-off assistance inactive. Caution: vehicle may roll back!” for some time. This issue appears to relate to an existing recall involving potential electrical and starter/rollaway defects. The vehicle also has a persistent front parking light malfunction and intermittent electrical issues with the windows, which stop mid-way and roll back down automatically when the car shifts gears or moves slightly. In addition, the battery repeatedly dies, even though it was replaced with a brand-new one a few months ago. This suggests an underlying electrical drain or short, which could increase the risk of electrical fire or vehicle failure while driving. These malfunctions create significant safety concerns, as the vehicle may roll backward when stopped on an incline and could pose a fire risk due to the known recall. The car has not been safe to drive. The closest Mini dealership (Flow Mini of Raleigh - about 2 hours away) confirmed that the recall is open but refused to provide or authorize a tow, even after I explained that the vehicle could not be safely driven to their location about 2 hours away. The problem has been ongoing for several years, worsening over time. Warning messages appear intermittently but frequently, especially during start-up or when stopped on slopes. Mini USA has not inspected or repaired the vehicle, and their representatives have stated they will not assist with transport to the dealership despite the known recall risk. I called MINI USA directly, and recorded the whole ordeal. I was forwarded to 5 different departments, and the last person stated that because my car is out of warranty that there’s nothing they can do to help me - that any tow I opt for would have to be out-of-pocket. I was in the middle of explaining to her that my car has these very specific warnings and issues associated with this recall that is solely the fault of Mini, and she hung up on me.
Source: NHTSA WEB SITE -
2015 MINI COOPER- Selma, CA
Selector lever wrongly not locked in park. Put up a code for transmission (egs). I believe it falls under the transmission control unit recall on mini coopers 2 door hardtop.
Source: NHTSA WEB SITE -
2021 MINI COUNTRYMAN- Little Elm, TX
My 2021 MINI Cooper Countryman S model with John Cooper Works had to have a part replaced, a valve part, that allows the fuel tank to release air from the fuel tank. I had a message or symbol on the dash with an alert that would come on but then go away. I took it to the Sewell BMW MINI dealership in Plano, TX, on Spring Creek Parkway, and they diagnosed it and fixed it. The buildup of the air in the gas tank could have caused an explosion. Luckily, it was covered under my OEM warranty.
Source: NHTSA WEB SITE