MINI Complaints
View complaints related to MINI. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2012 MINI COOPER COUNTRYMAN- TRACY, CA
THE PASSENGER SEAT AIR BAG SENSOR MAT IS FAULTY. THIS ISSUE WAS LISTED AS A RECALL ON PREVIOUS MODELS OF MINI COOPERS FROM NHTSA.
Source: NHTSA WEB SITE -
2019 MINI COUNTRYMAN- FORT LEE, NJ
I PURCHASED MY CAR FOR SCHOOL AND TO COMMUTE TO WORK FROM NEW JERSEY TO CONNECTICUT AND SINCE THE DAY I PURCHASED MY CAR, I HAD NOT ONCE FELT SAFE IN MY OWN CAR. I TOWED MY CAR IN 3 TIMES (9/15/18, 4/8/19, AND 6/10/19) BECAUSE MY STEERING WHEEL WOULD LOCK UP AND FREEZE. IT WAS LIKE DRIVING A VEHICLE WITH THE ENGINES OFF. NON-DRIVEABLE INSTANCES WERE 3 TIMES. HOWEVER, THERE WERE MANY INSTANCES WHEN I WOULD BE DRIVING ON THE HIGHWAY OVER 50MPH AND IF I HAD GONE OVER A SMALL POTHOLE OR I AM TURNING MY VEHICLE ON A CURVED AREA OR IF I AM DRIVING ON LOCAL ROADS AND I AM MAKING A LEFT OR RIGHT TURN, THE STEERING WHEEL WOULD JERK AND LOCK FOR A BRIEF MOMENT AND THEN RELEASE. TO BE FRANK, IF I HAD NOT DRIVEN WITH BOTH HANDS ON THE STEERING WHEEL AT ALL TIMES, I WOULD HAVE BEEN INVOLVED IN NUMEROUS AUTO-ACCIDENTS THAT MAY HAVE CAUSED SERIOUS INJURIES TO ME AND OTHER CIVILIANS ON THE ROAD. THERE WAS ANOTHER INCIDENT TWO DAYS AGO ON 6/26/19 (AFTER THE SERVICE DEPARTMENT AND THE MINI MANUFACTURERS TOLD ME MY CAR WAS FIXED FOR THE 3RD TIME) WHERE I WAS STUCK IN TRAFFIC AND WHEN I HIT THE BRAKES, THE STEERING WHEEL LOCKED UP FOR A SPLIT SECOND AND THE BRAKES WOULD NOT WORK PROPERLY SO I HAD TO SLAM THE BRAKES TO COME TO A STOP. THEN I SAW NOTIFICATIONS (FRONT COLLISION MALFUNCTION AND BRAKE INTERVENTION NOT POSSIBLE). THIS WAS THE 4TH TIME I EXPERIENCED THE SAME ISSUE AND IS NOW EVEN WORSE BECAUSE THE BRAKES DID NOT WORK PROPERLY. MY CAR IS CURRENTLY AT THE DEALERSHIP AGAIN, AND THIS TIME THEY SHOULD NOT GET AWAY WITH THIS ISSUE. AFTER THE 3RD INCIDENT, I ADDRESSED THIS ISSUE TO THE MINI/BMW MANUFACTURER AND THEY ARE BEING RUDE AND INCONSIDERATE OF MY SITUATION. THIS VEHICLE IS A SAFETY THREAT TO ME AND MANY OTHER CIVILIANS ON THE ROAD. SOMEONE PLEASE HELP ME.
Source: NHTSA WEB SITE -
2009 MINI COOPER- SEDALIA, MO
MY CAR STARTED OFF WITH A ROUGH IDLE AND OCCASIONALLY WOULDN'T START. THE ENGINE LIGHT CAME ON AND THE CAR BECAME JERKY WHILE DRIVING. IT HAS SUDDEN SPURTS WHEN IT WANTS TO TAKE OFF. I RAN THE CODE AND GOT P0012. FROM THERE I HAVE REPLACED MULTIPLE PARTS BUT I THINK I LANDED ON THE TIMING CHAIN. I KNOW THERE WAS A SETTLEMENT WITH THESE YEARS BUT FOR SOME REASON THIS PARTICULAR MODEL WASN'T INCLUDED IN THE SETTLEMENT
Source: NHTSA WEB SITE -
2002 MINI COOPER- PLANO, TX
SO I BOUGHT A 2002 MINI COOPER LESS THAN A YEAR AGO AND IT CURRENTLY HAS 74K MILES AND ATTEMPTING TO PULL INTO A PARKING SPOT AT THE GROCERY MY STEERING GOES COMPLETELY OUT WHILE I WAS TRYING TO TURN INTO MY SPOT AND RIPPED OFF A BLACK MOLDING THAT GOES OVER THE FRONT PASSENGER WHEEL AND A SIGNIFICANT DING AND SCRATCH.
Source: NHTSA WEB SITE -
2012 MINI COOPER COUNTRYMAN- SPRING, TX
THE VEHICLE STARTS INTERMITTENTLY. THE IMMOBILIZER OF THE VEHICLE DOES NOT DETECT THE PRESENCE OF THEY KEY FOB IN THE SLOT AND THEREFORE WONT START THE VEHICLE. THESE EVENTS HAPPEN INTERMITTENTLY. ONE INSTANCE WAS IN A GASOLINE STATION. I STOP THE ENGINE AND REFUELED. WHEN IT WAS OVER I COULDNT GET THE CAR TO START BECAUSE THER WAS NO RESPONSE FROM THE CAR. I TRIED TO INSERT/EJECT THE KEY FOB IN ITS SLOT AND AFTER COUNTELESS AND MORE THAN THIRTY MINUTES WAS ABLE TO GET IT STARTED. ONE TIME , I WENT GROCERY SHOPPPING AND WHEN I WAS DONE WHEN BACK TO THE CAR AND IT WOULDN'T START. KNOWING THAT THIS HAS BEEN HAPPENING , I DID THE INSERT/EJECT OF KEY FOB IN ITS SLOT COUNTLESS NUMBER OF TIMES. I DID THIS FOR OVER AN HOUR BEFORE I GOT A RESPONSE FROM THE CAR AND GET IT STARTED. MY WIFE IS AFRAID TO DRIVE THIS CAR BECAUSE SHE MAY GET STUCK IN THE MIDDLE OF NOWHERE. IF THERE IS A MEDICAL EMERGENCY AND THIS IS THE ONLY CAR AVAILABLE, IT WOULD BE BETTER OFF TO JUST WAIT FOR THE AMBULANCE THAN ATTEMPT TO BRING THE PERSON NEEDING MEDICAL ATTENTION TO THE HOSPITAL IN THIS CAR BECAUSE YOU MAY GET STUCK IN THE MIDDLE OF NOWHERE. ANY ROAD TRIP THAT WILL GET YOU 100 MILES AWAY FROM YOUR PLACE OR DRIVING AT NIGHT IS A SAFETY RISK BECAUSE YOU MAY RUN OUT OF FUEL AND REFUEL AT A REMOTE GASOLINE STATION BUT THEN YOU CANT GET THE CAR TO START AGAIN.
Source: NHTSA WEB SITE -
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2012 MINI COOPER S COUNTRYMAN- KIRKWOOD, MO
I HAD JUST EXITED ONTO THE HIGHWAY AND HAD NOT EVEN MADE IT TO THE NEXT EXIT RAMP, WHEN MY SUNROOF EXPLODED. IT SOUNDED AS IF A GUN SHOT HAD GONE OFF IN MY CAR. WE WERE HIT WITH SHARDS OF GLASS AS THE GLASS DID NOT SHATTER INTO SMALL PIECES. GLASS PIECES WERE 1+ INCHES LONG AND 1+ INCHES WIDE. WE HAD NO VEHICLES NEXT TO US. WE DID NOT FIND ANY DEBRIS IN THE CAR OR ON THE ROOF OF THE CAR EXCEPT FOR SHATTERED GLASS.
Source: NHTSA WEB SITE -
2009 MINI COOPER S- HOLLAND, MI
VEHICLE WAS IN MOTION AT 55-60 MPH. VEHICLE CUT OFF AND WOULD NOT START OR TURNOVER. 15 MINUTES OF REST AND CAR WAS STARTED AND RPMS WERE FLUTTERING. MINI COOPER OF GRAND RAPIDS STATED THE TIMING CHAIN WAS "MOST LIKELY" "OUT". THEY ALSO STATED NO GOODWILL ASSISTANCE COULD BE PROVIDED WHILE ACKNOWLEDGING THE WINDOW, FOR A PREVIOUS LAWSUIT INVOLVING THEE 2009 MINI COOPER S, WAS CLOSED AND THE DEFECTIVE TENSIONER AND GUIDE RAILS (TO INCLUDE ENGINE DESIGN) WERE STILL IN MY MINI COOPER. CAR HAS STARTED ONCE SINCE BUT WILL NOT STAY RUNNING. OTHER CASES OF FUEL PUMPS FAILING ON SAID MODEL WERE ACKNOWLEDGED BUT "NO RECALLS HAVE BEEN ISSUED" SAID MINI, THUS NOT WARRANTING ANY REPAIR OR CONCERN FOR MY FAILED MINI. REPAIR ESTIMATE WAS 3,985$. AFTER MENTIONING THE PREVIOUS LAWSUIT DURING 2015, A 'RANDOM' DISCOUNT WAS ANNOUNCED OF 10-15% TO BRING SAID TOTAL TO EST. 2,900$. MY 2009 MINI COOPER S HAS HAD IDLE AND RPM ISSUES/FLUCTUATIONS FOR A COUPLE MONTHS AFTER PREVIOUS OWNER HAD JUST REPLACED THE TIMING CHAIN ASSEMBLY IN JANUARY OF 2019 WITH GENUINE MINI REPLACEMENT PARTS (FACTORY PARTS CAUSING THE SAME FACTORY DEFECT)
Source: NHTSA WEB SITE -
2012 MINI COOPER COUPE- STARKE, FL
IT'S SOMETHING GOING ON WITH THE ENGINE AND THE ENGINE COOLING SYSTEM AND WITH ALOT OF STUFF WITH THIS CAR I GET ONE THING FIX IN TWO MORE THINGS GO WRONG WITH IT JUST HAVING SO MANY PROBLEMS WITH THIS VEHICLE.
Source: NHTSA WEB SITE -
2006 MINI COOPER- CARLSBAD, CA
THE SEAT SENSOR FOR THE PASSENGER AIRBAG WAS REPLACED ONCE UNDER A RECALL. AFTER 2 YEARS, IT HAS FAILED AGAIN. THE DEALER STATED THAT THERE IS ONLY A TWO YEAR WARRANTY ON TEH PART. IT IS A SAFETY ISSUE THAT MAKES THE CARE UNSAFE AND UNUSABLE.
Source: NHTSA WEB SITE -
2015 MINI COOPER S- BELMONT, NC
THE CARS TRANSMISSION JUMPS OUT OF 1ST GEAR WHEN TURNING ONTO A CITY STREET OR ACCELERATING FROM A STOPLIGHT ON A CITY STREET. I WAS ALMOST REAR ENDED 3 TIMES THIS WEEK AND IT'S VERY DANGEROUS. THIS HAS HAPPENED NUMEROUS TIMES THIS PAST WEEK AND IS A DOCUMENTED PROBLEM WITH THE 2015 MINI COOPER S MANUAL. MY CAR ONLY HAS 25,400 MILES ON IT. THE WARRANTY JUST EXPIRED ON 05/18/2019 (OUT BY DATE) THIS MONTH AND THE DEALER REFUSES TO REPAIR THE PROBLEM UNDER WARRANTY. IF THIS IS A DOCUMENTED PROBLEM, WHY DOESN'T THE DEALER TAKE THE STEPS TO FIX IT PROPERLY?
Source: NHTSA WEB SITE