NEWMAR Complaints

TL* THE CONTACT OWNS A 1998 NEWMAR MOUNTAIN AIRE RV. THE CONTACT STATED THAT THE FRONT WINDSHIELD WOULD NOT REMAIN TIGHTLY SECURED WITHIN THE FRAME. A SPECIALIZED WINDSHIELD INSTALLER REPOSITIONED THE WINDSHIELD THREE TIMES YET THE PROBLEM CONTINUED TO RECUR. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

TL*THE CONTACT OWNS A 2003 NEWMAR MOUNTAIN AIRE MOTORHOME 3778. THE CONTACT STATED THAT THE HITCH FRACTURED WHERE IT WAS WELDED WHILE PULLING ANOTHER VEHICLE. THE DEALER WAS NOTIFIED AND PROVIDED THE FAILURE INFORMATION TO THE MANUFACTURER ON THE CONTACTS BEHALF. THE CURRENT AND FAILURE MILEAGES WERE 61,000. THE VIN WAS UNAVAILABLE. UPDATED 06/30/11 *BF UPDATED 3/01/2012 *LN

TL*THE CONTACT OWNS A 1999 NEWMAR KOUNTRY STAR MOTOR HOME. THE CONTACT STATED HE WAS DRIVING WITH THE CRUISE CONTROL ON AND DOWN A HILL WHEN IT LOCKED IN PLACE AND THE CONTACT WAS UNABLE TO DISENGAGE IT. WHEN HE DEPRESSED THE BRAKES EXCESSIVELY IT CONTINUED TO STAY LOCKED. HE WAS ABLE TO STOP ON THE SIDE OF THE ROAD WHERE HE DISABLED THE CRUISE CONTROL CABLE. THE VEHICLE WAS DRIVEN HOME AND PARKED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 14,600. UPDATED 08/01/11*LJ THE CONSUMER STATED AS HE WAS ABOUT TO TAKE HIS FIRST STRIP SINCE THE WINTER, AS HE ENGAGED THE CRUISE CONTROL, THE RV IMMEDIATELY LURCHED FORWARD. APPLYING THE BRAKE AND SWITCHING THE POWER KNOB TO OFF, HAD NO EFFECT. LOOKING DOWN TO THE FLOORBOARD, HE COULDN'T SEE ANY OBSTRUCTIONS ON THE FLOOR, BUT REALIZED THE THROTTLE WAS BEING HELD ABOUT 1/4 OF THE WAY DOWN. THE CONSUMER DISCOVERED THE END OF THE CRUISE CONTROL CABLE THAT ATTACHED TO THE CRUISE SERVO AND COVERS THE SERVO PULLEY HAD DETACHED, LEAVING THE CABLE FREE TO JUMP THE PULLEY AND TANGLE, NOT ALLOWING THE THROTTLE TO RETURN TO THE IDLE POSITION. UPDATED 08/02/11

TL*THE CONTACT OWNS A 2003 NEWMAR MOUNTAIN AIRE RECREATIONAL VEHICLE A CLASS. THE WINDSHIELD SEPARATED AT THE DRIVERS UPPER LEFT SIDE. THE CONTACT TOOK THE RECREATIONAL VEHICLE TO A LOCAL GLASS SHOP WHO REPLACED THE WINDSHIELD THREE TIMES, BUT THE FAILURE WAS NOT CORRECTED. THE WINDSHIELD CONTINUED TO SEPARATE AT THE DRIVER UPPER LEFT SIDE. THE MANUFACTURER WILL BE CONTACTED. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT MILEAGE WAS 42,020.

THIS IS 2ND RECALL FOR NORCOLD REFRIGERATOR IN OUR RV. RV IS IN STORAGE, BUILDING AND USED TO LIVE IN. FROZEN FOOD IN FREEZER, AND NO WHERE ELSE TO STORE IT. IT IS OVER 200 MILES TO CLOSEST REPAIR PLACE, AND INSURANCE ON RV IS FOR STORAGE ONLY AND NOT DRIVING. WILL COST OVER 200 DOLLARS FOR ROUND TRIP TO ACCOMPLISH DEFECTIVE NORCOLD PRODUCT. INSURANCE FOR RV TO MAKE TRIP WILL BE EXTRA AND OVER THE 200 DOLLAR AMOUNT. IF TURN OFF REFRIG, FREEZER WILL LOSE OVER $350 PERISHABLE ITEMS. WE ARE RETIRED, HAVE SOME DISABILITY, AND ON LIMITED INCOME. NORCOLD CAUSED THESE PROBLEMS AND SHOULD PAY TO REMEDY THEM. NORCOLD REPAIR CENTER STATED THEY COULD MAKE SERVICE CALL AT A COST OF $170, PLEASE AUTHORIZE RICH AND SONS CAMPERS SALES, WWW.RICHSONSRV.COM, PHONE 308-384-2040, TO MAKE SERVICE CALL. THE CONTACT AT RV REPAIR IS: NICK. WE HAVE NEWMAR DUTCH STAR, VIN # [XXX]; COOLING UNIT SN ON RV 8328978 R801201. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 2005 NEWMAR KOUNTRY STAR. AFTER STOPPING AND SHIFTING INTO PARK, THE VEHICLE BEGAN TO ROLL FORWARD. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO STOP THE VEHICLE. HE THEN HAD TO HAVE BLOCKS PLACED IN FRONT OF THE WHEELS TO SECURE THE VEHICLE WHEN HE GOT OUT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE BRAKING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 39,000.

TL*THE CONTACT OWNS A 2003 NEWMAR MOUNTAIN AIRE MOTOR HOME WITH A WORKHORSE W22 CHASSIS. THE CONTACT REFERENCED RECALL 09V217000, SERVICE BRAKES, HYDRAULIC THE CONTACT WAS UPSET THAT THE PARTS HAS NOT COME IN AFTER MORE THAN 1 YEAR. HE STATED HE RECEIVED A RECALL LETTER IN MAY 2009, DECEMBER 2009 AND SEPTEMBER 2010. THE CONTACT STATED HE CHECKED 2 DAYS AGO AND THE PARTS WERE STILL NOT IN FOR THE RECALL. THE CONTACT STATED HE HAS NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS APPROXIMATELY 67,000.

I HAVE A 2000 MOTORHOME ON A SPARTAN CHASSIS. THE BALL JOINTS ARE BAD AND I BELIEVE THIS IS A SAFETY PROBLEM. SPARTAN CHASSIS HAS KNOWN ABOUT THIS PROBLEM FOR YEARS AND REFUSES TO REPAIR OR ACKNOWLEDGE. *TR

2001 NEWMAR DUTCH STAR DIESEL PUSHER WITH SPARTAN CHASSIS, THE BALL JOINTS ON THE FRONT END HAVE FAILED MOTORHOME ONLY HAS 60,000 MILES. *TR

BALL JOINTS ON THE SPARTAN CHASSIS SUPPLIED BY TUTHILL ARE DEFECTIVE. THESE COMPANIES ARE AWARE OF THIS. I HAVE APPROXIMATELY 30K MILES ON MY 2004 KOUNTRY STAR DIESEL MOTOR HOME AND ALL UPPER AND LOWER BALL JOINTS(RUBBER CUPS) ARE DEFECTIVE AND SPLITTING. I CONTACTED BOTH SPARTAN AND TUTHILL AND WAS TOLD, THERE ARE ONLY A "HAND" FULL OF COMPLAINTS ABOUT THIS ISSUE AND THAT I AM NO LONGER UNDER WARRANTY. DEFECTIVE BALL JOINTS ARE SAFETY ISSUE THAT THESE COMPANIES ARE FULLY AWARE OF THIS ISSUE AND HAVE ELECTED TO DISREGARD IT. THE DEFECTS ARE NOT NOTICED UNTIL THE WARRANTIES ARE NO LONGER IN EFFECT. MANY RV OWNERS DON'T KNOW OF THIS PROBLEM. *TR