PORSCHE Complaints

The vehicle’s battery module became defective and would not accept or hold a charge. When attempting to charge the vehicle using standard charging equipment, the battery system repeatedly failed to initiate or complete the charging cycle. The vehicle displayed charging error messages and/or failed to respond when connected to a charging source. Despite using properly functioning charging equipment and verified power sources, the battery module would not charge. The issue was diagnosed as a defective battery module. As a result, the vehicle became inoperable due to the inability to recharge the high-voltage battery. This defect created a safety concern because the vehicle could unexpectedly lose available driving range and become disabled without warning. The failure rendered the vehicle unusable until the battery module required repair or replacement.

The contact owns a 2019 Porsche Cayenne. The contact received notification of NHTSA Campaign Number: 25V896000 (Back Over Prevention). The contact called a local dealer and the manufacturer but was advised that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

My headlight on the right side stopped working after 6 years and I took it to the Porsche dealer to get it fixed and it turns out that it is a non-serviceable part and that it will need to be replaced as a pair and the bill is well over $7000. The dealership confirmed that it was the LED module that burned out and the whole headlight assembly will need to be replaced. This is of huge concern due to the fact that this is a major safety item for the car and that it should be a simple bulb change that should be serviceable. Because the right headlight was not working, the left headlight seems to be not aiming correctly as it is dipped towards the floor. There was no warning light or messages to tell me about the issue. I found out my headlight was out while driving at night. This is very dangerous when driving at night with minimal lighting.It is outrageous that I need to change both my headlight to change the led module that burned out. I did a lot of researching and there has been quite a large amount of people have the same issue with the headlight especially for model year 2019-2021. I feel that the headlights are defective or wasn’t designed well and the repair or replacement of these headlights should be covered. I reached out to Porsche North America for assistance to this matter but my car is out of warranty and they will not cover the cost of replacement. The headlight or LED module for the low beams should be designed to last the life of the car or be serviceable and affordable to be replaced.

The contact owns a 2003 Porsche Boxster equipped with Landgolden Tires, Tire Line: L27, Tire Size: 265/35/ZR18, DOT Number: (N/A). While performing routine maintenance on the vehicle, the contact discovered that the rear passenger’s side tire had experienced extensive tread separation. The online dealer from whom the tires were purchased from was contacted, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was approximately 20,000. The VIN was not available.

The ride height sensor on the right front suspension is mounted to the upper control arm via a plastic bolt and bracket. This plastic mounting component failed under normal driving conditions. The failure caused the ride height sensor to malfunction, which directly affects the vehicle's air suspension system and its ability to maintain proper ride height and handling characteristics. When driving, I received multiple chassis height warning messages stating that the chassis was too high or too low or malfunctioning. The ride height sensor is a critical component of the Porsche Active Suspension Management (PASM) system. Its failure can result in: - Incorrect suspension height, affecting vehicle stability and handling - Suspension system faults that may trigger unexpected warning conditions while driving - Potential loss of driver control in the event of sudden sensor failure at highway speeds This failure is not isolated to my vehicle. A review of Porsche owner forums including Rennlist and 6SpeedOnline reveals similar plastic mount failures on the ride height sensor across multiple Porsche platforms, including the Cayenne, Macan, and Panamera. The fact that Porsche has since revised the replacement hardware from plastic to metal strongly implies the manufacturer is aware the original design was inadequate. However, no recall or Technical Service Bulletin has been issued to proactively notify owners or provide a remedy at no cost. When the plastic bolt and bracket failed on my vehicle, my dealership replaced it with the current Porsche-supplied metal replacement hardware because the plastic parts have been discontinued. However, the updated metal bolt and bracket are physically incompatible with the existing control arm, requiring the control arm to also be replaced. Owners who are unaware of this incompatibility may drive vehicles with an improperly secured or non-functional ride height sensor, increasing safety risk.

While driving the vehicle, an error message (Engine Control Error) will pop up. The car will come to an immediate stop…forcing the driver to shut off car and restart it. This has happened multiple times and in one instance occurred on the highway. It almost caused a catastrophic accident as the car came to an abrupt stop in the middle lane of the highway. I’ve taken the car to the dealership multiple times and they have not been able to fix it. I’ve read many Taycan message board posts and it seems like this is a common issue amongst multiple years of Taycans. This is a serious safety issue and a recall should be issued with a remedy for this. Due to this, I cannot drive the car on the highway as I’m scared of it happening randomly. This is a known issue and one that should be recalled and handled appropriately by Porsche.

My passenger headlight low beam went out. And it is a widely known problem with the 2020 year.

I am writing to formally submit a safety complaint regarding my 2018 Porsche Macan. I have experienced a significant issue with the vehicle’s headlights, which I believe poses a serious safety risk. Description of the Issue: The headlights on my 2018 Porsche Macan have failed without any prior warning or indication. There were no dashboard alerts or error messages to notify me of a problem. The failure occurred suddenly while driving at night, resulting in a complete loss of forward illumination. This created a hazardous situation, as I was unable to see the road ahead and other drivers were unable to see my vehicle clearly. Safety Concerns: The headlight failure happened unexpectedly and without any warning. This issue significantly increases the risk of a crash, especially when driving at night or in low-visibility conditions. Upon inspection, I was told the entire headlight assembly would need to be replaced, which is costly and concerning for a relatively new vehicle. Request for Investigation: I am aware that other owners of the 2018 Porsche Macan have reported similar headlight failures. I urge NHTSA to investigate this matter, as it appears to be a widespread and potentially dangerous defect. Reliable headlight operation is essential for safe driving, and sudden failure without warning is unacceptable. Thank you for your attention to this matter. Please let me know if you require any additional information or documentation.

The attached photos show several instances where the car’s safety systems failed. These cases have been erratic, and begin and end frequently. The car is under warranty, but my dealer cannot discern what causes the problems.

Collision warning system has never worked properly. Now it is not working at all. This was verify by Jeff Leather service director at Reno Porsche on Jan 22. They basically said the because it is old tecknology there is not much they can do about it. They are still selling new 2026 Macan with the same issues. Because most customer do not even reallize the problem. I am a senior customer and I believe that this is an important system for my safety. Being my comprehension why Porsche choose to ignore this problem