PORSCHE Complaints

Over approximately the past month, the leather covering on the dashboard of my 2021 Porsche Cayenne has rapidly begun lifting, buckling, and separating across a substantial portion of the dashboard. The deformation has become increasingly pronounced in a short period of time despite normal use and careful maintenance of the vehicle. I am concerned that this may present a safety issue because the passenger airbag deploys through the dashboard area. The dashboard material is visibly distorted and separating, and I am concerned that this deformation could potentially interfere with the intended deployment path or performance of the passenger airbag in a collision. This does not appear to be normal cosmetic wear. The affected area is not routinely touched or subjected to ordinary wear, and the condition developed quickly on a relatively recent vehicle. I have also found reports from other owners of similar Porsche Cayenne model years describing comparable dashboard leather lifting, bubbling, warping, or delamination. Because of the location of the defect and the potential relationship to the passenger-airbag deployment area, I am requesting that NHTSA review this condition as a possible safety-related defect. I have contacted Porsche Cars North America regarding the issue and am seeking inspection and repair through an authorized Porsche dealer.

The contact owns a 2018 Porsche Macan. The contact stated that while driving or while the vehicle was parked, there was an abnormally strong fuel odor inside the vehicle, and the odor was coming from underneath the rear passenger’s seat. The contact raised the rear passenger’s seat and became aware that the cover of the fuel pump was wet. The contact had stopped driving the vehicle due to the possible safety risk. The contact associated the failure with NHTSA Campaign Number: 20V077000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The dealer was not contacted. The vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 85,558.

The backup camera will flip upside down or go completely blank or not work at all. I had my car in reverse and the camera didn’t come on and one time I flipped upside down and now it don’t work at all.

I want to report a series of premature material and component failures on my 2019 Porsche Macan (under the VIN given in this claim). In September 2025, our vehicle suffered a complete internal LED headlight blowout. When I explicitly asked my service advisor if this was a known manufacturer defect, I was told that this failure "occurs frequently" and that my only option was to pay full price for an entire replacement assembly. Charging a customer full price for a sealed, lifetime component while simultaneously acknowledging that it fails regularly is unacceptable. A premium safety component should not suffer total internal failure at this mileage under normal use. Furthermore, this vehicle previously underwent a full sunroof replacement in May 2023 at our Porsche dealer Marin that was paid by our insurance, not Porsche, when a class action lawsuit was actually ongoing and nobody told us denying manufacturing defect. Nobody mentioned the official Porsche Sunroof Settlement. At that time as well, our service team failed to inspect or warn us about the adjacent panoramic sunshade mechanism in the headliner attached in sandwich in the headliner design and linked to its electrical wiring. The sunshade tracking has now failed and collapsed without any force applied—a direct result of the structural warping and moisture issues associated with the original sunroof defect. And it is regularly collapsing while we are driving causing serious danger. Separately buttons of the airbag sensor under the central mirror, AC vents and windows are breaking without excessive force. All these defects have been corrected in the new Macan models rooftop, headlights, sunshade and windows and ac vents buttons revealing clear design flaws.

The vehicle is leaking fuel from the top of the tank, filling the cabin with fuel odor. I contacted the dealership due to the recall for the 2018 Macans with this exact issue and my vehicle matches ever symptom of the recall yet they are stating my vehicle is not included and I must pay out of pocket for towing, diagnostics and repairs.

The dashboard has a clear outline of the passenger side airbag and the seam is ripping which is the structural/interior area. I took it to Porsche on June 24, 2026 and they are replacing the dashboard as of today August 17, 2026 they are telling me the dashboard will be here September 28, 2026. They are also claiming this isn't a safety issue. When it clearly is. This appears to the same issue as the 2022–2023 Porsche 911 dashboard/airbag recall (NHTSA campaign ANB7) involving the exact same core issue: the adhesive bonding between the leather dashboard cover and the passenger airbag lid/chute. I have told them I am not taking the car back until the new dashboard arrives as I do not feel safe. They don't seem happy about that response.

A strong gasoline odor developed around my 2018 Porsche Macan while parked in a closed garage. Over several days, the odor became noticeable inside the passenger compartment and was strongest near the rear passenger seat. No check-engine light or other warning appeared. Because of the potential fire hazard, the vehicle was towed to an authorized Porsche dealer rather than driven. The dealer confirmed the fuel odor from the rear-seat area. After removing the rear seat, the Porsche technician documented: “FOUND TOP HAT FOR FUEL SUPPLY IS CRACKED AND LEAKING FUEL.” The dealer replaced Porsche part PAC-919-679, identified on the invoice as “FLANGE WITH FUEL FILTER,” along with associated seals/parts. I learned that NHTSA Recall 20V-077 / Porsche Campaign ALA2 involves certain 2015-2018 Macans and cracking/damage involving the fuel pump/filter flange that can result in fuel leakage, fuel odor, and increased fire risk. Porsche Cars North America states that my vehicle's VIN is not included in ALA2. However, an authorized Porsche dealer documented a cracked and leaking fuel-supply flange/top hat, which appears substantially similar to the failure addressed by ALA2. I asked Porsche to explain the technical or engineering difference between my vehicle's failure and the ALA2 condition. Porsche denied assistance because the vehicle is outside warranty and its VIN is not included in the campaign, but did not provide a technical explanation distinguishing the failures. I am reporting this because an actual fuel leak and gasoline fumes entering the passenger compartment created a serious fire/safety hazard without any dashboard warning. I am concerned substantially similar failures may be occurring in Macans outside the current ALA2 recall population and ask NHTSA to evaluate whether Recall 20V-077 adequately identifies all susceptible vehicles. The Porsche dealer invoice documenting the crack, active fuel leak, diagnosis and repair is available upon request.

SUMMARY OF SAFETY DEFECT: Active, unmitigated toxic gasoline vapor leak inside the cabin of a 2004 Porsche Boxster, presenting an acute fire and toxic chemical exposure hazard upon filling the tank and starting the vehicle. DEALER & CORPORATE EVASION: Ignored Warnings: Dealership intake and repair orders (such as Frank's Automotive RO #XXX) logged raw fuel odors but omitted proper fuel system diagnostics. Compromised Inspection: Authorized personnel at Porsche South Austin (PSA), including service advisor [XXX], used "gold certified" credentials to falsely clear the vehicle without remediation. Corporate Denial: In Case #XXX dated XXX PCNA Executive Case Specialist [XXX] formally refused to authorize an independent diagnostic inspection, hiding behind the franchise model to abandon consumer safety. REQUESTED ACTION: NHTSA should open a defect inquiry into unmitigated fuel vapor leaks and investigate authorized dealer practices of overriding safety concerns via unverified test-drive clearances. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am filing a consumer protection complaint regarding a manufacturer defect and safety-related failure involving my 2020 Porsche Macan S. My vehicle experienced a complete LED headlight assembly failure, resulting in loss of illumination. An authorized Porsche dealership diagnosed the issue and confirmed that the entire headlight assembly must be replaced, at a cost of approximately $5,300 including labor. There was no accident, collision, modification, or misuse of the vehicle. This failure occurred during normal operation and involves a non-wear, safety-critical component. I have contacted Porsche Cars North America multiple times and worked directly with the authorized dealership, which submitted a PGAT (Porsche Goodwill Assistance Tool) request on my behalf. The dealership manager personally advocated for goodwill coverage, citing customer safety and brand reputation concerns. Despite this, Porsche declined to offer any assistance. I believe this this constitutes: * An unreasonable denial of goodwill for a known failure mode, * A latent manufacturing or design defect in a critical safety system, * A potential consumer protection issue, as similar failures have been reported by other Porsche Macan owners at comparable mileage. Since this is a major safety issue and a manufactured defect I am requesting review and recall of this. I have not been able to fix it over 1 year simply because I cannot afford to. Please look seriously into this matter. Thank you kindly

Porsche dealers are not fixing this recall. They offer service appointments 6 months in advance, and then cancel at the last minute. I've been trying to get this recall done for 18 months, with no success.