PORSCHE Complaints

On March 30, 2023 I had my winter tires and wheels changed out for my summer tires and wheels Goodyear Eagle F1 Asymmetric 3 in sizes 265/35ZR21 101Y XLand 305/30ZR21 104Y XL. At the time, I had about 25,000 miles on the car, and perhaps 15,000 miles on the summer tires. The tire inspection report from Porsche indicated that I had acceptable tread depth on all tires, and no unusual treadwear. Around the end of June I started seeing a very slow pressure decrease in my left rear tire, from about 41psi to 38 psi over a few weeks. On July 18, I experienced a severe drop in pressure to 22 psi and I filled the tire with air to 45psi and used the tire sealant to drive the car to the Porsche dealer, and arrived with 29psi. At no point during the time I had the summer tires on did I ever do anything unusual, or hit any road hazards. Porsche provided me the attached video showing severe cracking between the sidewall and tread around the entire diameter of the drivers side rear, and cracking around part of the diameter of the passenger rear. They claimed this was due to 'misalignment' of the rear tires. The alignment report (attached) shows the drivers rear was within specification, and the passenger rear was 0.2 degrees out of camber (-1.8 deg vs spec of -1.6 deg). There was still 4mm of tread on the tire, and no unusual tread wear was noted on any tires. I have replaced all 4 tires, and am very concerned that the same thing may happen, and I could have a catastrophic failure at high speed. Porsche is unwilling to do anything other than pay for the drivers tire. I don't see how I can be assured that the exact same thing won't happen in the future, since there was no testing or observation that Porsche did that indicated any kind of problem.

The contact owns a 2022 Porsche Taycan. The contact stated that when he purchased the vehicle, the vehicle would be fully charged in ten hours. The contact stated that after an unknown software upgrade was performed, the vehicle failed to fully charge. The vehicle was taken to the dealer, but no assistance was provided. The dealer referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 10,000.

A message appeared on the dashboard indicating a "Critical Electrical Failure" and "Park Safely" when I turned the key to start the car. This car is a plug-in e-hybrid (my 3rd of this model) and I always assumed that in case of a major failure, I could either use the engine or the electric propulsion system. This was not the case. Although the instruments had power the transmission could not be moved from park and the steering was inoperative. The vehicle was totally immobilized. And the advice to "Park Safely" is ridiculous because there was no way to move the vehicle. Fortunately I was parked when this occurred. But if I was at a traffic light or this happened while I was underway, the safety implications are frightening. The vehicle would have been an immovable obstacle on the roadway. Plus there is not any kind of emergency "neutral" release so the vehicle could at least be pushed. The flatbed tow truck sent by Porsche Connect had to drag the vehicle on to its bed. And if I had not been in a nose in space as I was, even towing would have been nearly impossible.

The contact owns a 2015 Porsche Panamera S E-Hybrid. The contact stated while driving 70 MPH, the vehicle shut off with several unknown warning lights illuminated. The “Hybrid System Failure - Park Safely” message was displayed. The contact maneuvered the vehicle off to the shoulder of the highway. Due to the failure, the vehicle was towed to an independent mechanic where the diagnostic test showed that the high voltage battery had failed and needed to be replaced. The dealer and the manufacturer were notified of the failure; and the manufacturer provided the contact a case number. The vehicle was not repaired. The failure mileage was approximately 92,000.

Front brake hoses rub between the steering knuckle and the suspension fork resulting in hose rupture and brake failure. Wear on the hose is visible on both sides.

In September 2022 the yellow battery warning light appeared on my dash while my car was still under warranty. Porsche had an open Campaign WMJ9 that involved a software update that resolved the issue. Last month, June, while my car was now out of warranty the same yellow warning light appeared but this time the dealership recommended i replace the battery at a cost of $3,200 Porsche refuses to accept that these 2 instances are related and that the battery should be covered since the software update during my first service visit didn't offer a long term solution. to make matters worse the lithium battery used in my vehicle has been an issue for porsche to say the least.

The tail light assembly mounting fastener failed and the tail light assembly fell out of the rear bumper assembly. There was no indication of a failure while driving. Apparently this is a known issue with the 991.1 version of the 911. I’ve owned the car since new (MY 2013), have it serviced at a Porsche dealership and have not been notified of the potential safety issue.

Car was purchased new 063023. Prior to purchase dealer told up car is due for a software update. At purchase, we got a piece of paper stating car was due for " a COMPREHENSIVE " software update and we could delay taking delivery. We decided to take delivery. But, what we were not told then was that Porsche Group, Porsche NA, under the direction of their owners, Volkswagen Group - Germany, was not providing owners with owners manuals for their new 2024 cars that would be getting the updates. Our paper manual references "See Digital' or "Digital" more than 300 times. Through either the car PCM or an App or Online, owners are suppose to be able to get Digital Content to show how to operate the car. So far, we have not been given access to our "Digital" manual. We've opened 2 cases with Porsche NA, no's 8000069845 and 44, made numerous calls to C/S for Porsche who directs us back to the dealer , who is unable to find any digital content and says that Porsche has not installed it in the car and none is available. Porsche tech support is unable to locate the content in the car, online or in the app. We are requesting all applicable Owners Manual info. so that we can safely operate our new car. Porsche NA refuses to give us access to the 'Digital' manual for our car. Subsequently I was given documentation which showed that the dealer was specifically directed to not make available to purchasers of new cars the digital manual. I fail to see how a manufacturer is allowed to sell cars w/o providing operator manuals? in each of the uploaded .jpeg files there is suppose to be a Manual icon. There are none... And also shows App not available in our area

Received Manufacturer Recall Number APA1, NHTSA Recall Number 23V033, which states that "on the affected vehicles, there is a possibility of humidity ingress into the external coolant pump for the climate control system." The recall notice stated that "this could cause a short circuit and, in some instances, thermal damage. This can occur even after the vehicle is turned off, if the engine residual heat function is activated by the operator by pressing the AUTO-REST button on the central control panel." The notice stated further that "THE REMEDY FOR THIS RECALL IS NOW AVAILABLE. Remedy is to replace the external coolant pump and related connection." The notice also stated that "[i]f the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA." Contacted Porsche South Bay in Hawthorne, California regarding the recall notice and Porsche South Bay failed to remedy this safety recall.

Cruising on the highway and a transmission error comes up saying that there's no reverse gear. Got off the highway and even gears aren't engaring, no 2,4,6 gears. 1,3,5,7 gears are engaging. Turned off and parked the car for about an hour. Turned it on car drove fine but start/stop wasn't available and sport modes are not available. Had the car diagnosed at the dealer and the same symptoms and codes are exactly as SB-10054511-7606. The 2012 model year needs to be included.