2014 RAM PROMASTER Complaints

My car will not reverse when put into reverse. No symptoms prior or any warning signs. Car will roll backwards as if in neutral and the engine will rev to high rpm. Engine codes P0792 and P0736 are present after issue arised. I have found another safety recall that describes my issue exactly with regards to 2019-2021 Ram Promasters. My car 2014 Ram Promaster has the same power train as what is listed in the safety recall [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2014 ram ProMaster traveling at approximately 10 miles an hour customer states felt like it ran over Boulder vehicle then was towed to shop upon inspection. I found a transmission mount on the driver side completely disconnected. All bolts removed must have vibrate out huge safety issue caused damage to heater hoses CV axles transmission, oil pan and shifter cable along with ground strap.

I was mailed a recall notice from the manufacture a while back and was going to need to get the work completed in order to renew my CA registration. A smog cert was also needed for the renewal. I took my vehicle to McPeeks Dodge/Ram for the recall on 10/24/24. On 11/21/24 I went to get my vehicle smog checked. The smog station said that I had passed the emissions portion, but some of the monitors were still in the "not ready" state, and he could not pass the vehicle until all monitors were ready. He said that it was likely related to the recall work that was done at the dealership. I then contacted the dealership's service dept and they said that the vehicle needed to be driven a certain amount and a certain way, and for approximately $700.00 they could have one of their technicians drive it, to get it out of its current state, but they could not guarantee that it would get fixed, so I declined their offer. They explained that it needed to be driven a certain way and that it was "pretty easy", so I drove it exactly how they explained it, several times and it is still in its "not ready" state. Frustrated, since the dealership never explained this to me before the recall work was done, I reached out to Ram, but they would never return my call. After about 3 weeks of almost daily calls, I spoke to a person (who would not reveal their name of position with the company) and they said that because of the year of the vehicle and because I did not want the dealership to "attempt" to fix it, that they couldn't help me with this. Sorry, but I refuse to give my money to fix a manufacture's recall issue. This is my work vehicle that allows me to provide for my family. Please assist me in resolving this issue or please refer me to somebody that can. Thank You.

The contact owns a 2014 Ram Promaster 1500. The contact stated that water was leaking from the roof into the cabin of the vehicle and engine compartment, causing several electrical failures. The contact stated that the vehicle would only drive in LIMP Mode. The vehicle was towed to an independent mechanic who diagnosed that the oil pressure sensor, transmission sensor, torque converter pressure sensor, and hydraulic pressure sensors were faulty. The vehicle was not yet repaired. The manufacturer and local dealer were not yet contacted regarding the failure. The failure mileage was 61,600.

The compounder drum in the transmission exploded on me, while driving, nearly causing me to wreck. The 62TE transmission used in many vehicles, but specifically the ram pro master master 2014 to 2021. there is a recall for the compounded drum that I am aware of at least in the 2019, but for some reason my van the 2014 with the same exact transmission does not fall under that recall.

The contact owns a 2014 Ram Promaster equipped with Michelin Tires, Tire Line: Agilis CrossClimate C-Metric, Tire Size: 225/75/R16, DOT Number: (N/A). The contact received notification of NHTSA Campaign Number: 23T002000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened; however, no further assistance was provided. The tires were replacement tires purchased at Walmart. The contact had not experienced a failure.

My 2014 Ram Promaster 2500 experienced a cooling fan seizure overheat that almost resulted in a fire similar to recall VB2 / NHTSA 19V-818 which ONLY applies effects to 2015-2018 models. But clearly this same issue happened to me as the plastic shroud smoked and melted and would've started a fire if I hadn't noticed it starting up in the driveway. Please investigate further and I hope this report saves 2014 owners from significant damage like mine had occur.

The contact owns a 2014 Ram Promaster 1500. The contact stated that while depressing the brake pedal, the vehicle would independently shift into neutral(N) without warning. The vehicle would resume normal operation upon restart. The dealer was notified about the failure, and he was informed that the vehicle was not under recall. The dealer offered further assistance. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

Stalls when braking and when backing. Fuel pump continues to run with engine off.

The contact owns a 2014 Ram Promaster 3500. The contact stated while driving at slow speeds, the front-end locked up. The contact noticed that the gear shifter was in reverse. The engine was in the undercarriage. The vehicle was towed to the contact's residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified, and an engineer inspected the vehicle however, declined to provide a service report. The approximate failure mileage was 125,000.