SAAB Complaints

TL* THE CONTACT OWNS A 2005 SAAB 9-2X. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 11V464000 (SUSPENSION) AND 15V323000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THIS IS FOR A 2007 SAAB 9-3 SEDAN (NON-CONVERTIBLE). THE DRIVER'S SIDE FRONT SEAT BELT RETRACTOR DOES NOT TO RETRACT PROPERLY AND FULLY. THE AUTOMATIC TENSIONING SYSTEM CABLE IN THE DRIVER'S SIDE FRONT SEATBELT RETRACTOR COULD HAVE BROKEN. IN THE EVENT OF A CRASH, THE SEAT BELT THAT HAS NOT RETRACTED MAY NOT PROPERLY RESTRAIN THE SEAT OCCUPANT, INCREASING THEIR RISK OF INJURY.

THE RETRACTOR FOR THE DRIVER SIDE SEAT BELT IN MY 2005 SAAB 9-3 AERO CONVERTIBLE BROKE. THIS DEFECT IS ALREADY SUBJECT OF A RECALL BY GM. I AM THE ORIGINAL OWNER, BUT DID NOT RECEIVE NOTICE OF THIS RECALL. I HAVE CONTACTED GM, THE LOCAL DEALER, AND PARTS DISTRIBUTOR SEVERAL TIMES, AND WAS TOLD THAT THE ITEM IS ON INDEFINITE BACK ORDER AND IS UNLIKELY TO BE AVAILABLE ANY TIME IN THE FUTURE. I BELIEVE THIS SIGNIFICANTLY COMPROMISES THE SAFETY OF THE CAR AND IS AN ATTEMPT BY GM TO AVOID THE RECALL AND REPAIRING THIS SAFETY DEFECT. WHAT CAN BE DONE TO MAKE SURE GM COMPLIES WITH THE RECALL REQUIREMENTS?

AFTER RECEIVING NHTSA RECALL NO. 15V-323, AN APPOINTMENT WAS MADE AT AN AUTHORIZE SERVICE CENTER. AFTER 4 HOURS OF WAITING, THE DEALER INDICATED NO REPLACEMENT PARTS ARE AVAILABLE IN THE ENTIRE COUNTRY. WHEN ASKED FOR A LOANER CAR, THE REQUEST WAS DENIED AND MY CAR WAS RETURNED. THE RECALL NOTICE INDICATES THE FRONT PASSENGER SEAT SHOULD NOT BE OCCUPIED ~ THIS IS EXTREMELY DISRUPTIVE TO MY FAMILY. I AM NOT SATISFIED WITH GM/SITTON RESPONSE TO THIS RECALL NOTICE AND ATTEMPT TO PASS LIABILITY AND INCONVENIENCE TO MY FAMILY.

TL* THE CONTACT OWNS A 2005 SAAB 9-2X. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE HIGH HUMIDITY STATES WERE BEING PRIORITIZE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/6

APPROXIMATELY 5 MINUTES AFTER STARTING, THE CAR STALLED ON A BUSY, 6 LANE ROAD. THE ENGINE WAS NOT ABLE TO START AGAIN, OR EVEN ATTEMPT TO IGNITE. THE CHECK ENGINE LIGHT WAS ON. THE CAR SPENT 2 DAYS IN THE MECHANIC, WHO WAS ABLE TO SOURCE A P1605 ERROR CODE. HOWEVER, HE TOLD US ONLY A LICENSED SAAB TECHNICIAN COULD EXTRACT DETAILS FROM THE CODE. WHILE AT THE SHOP, THE CAR WAS ALSO STARTED BY THE MECHANICS AND APPEARED TO BE WORKING NORMALLY, UPON WHICH THEY DELETED THE ERROR CODE. TWO DAYS AFTER THE INITIAL INCIDENT, WE DROVE IT BACK APPROXIMATELY 12 MILES BACK HOME WITHOUT ANY ISSUES. LATER THAT SAME DAY, THE CAR STALLED A SECOND TIME ON THE EXPRESSWAY AFTER 10-15 MINUTES OF DRIVING; FORTUNATELY I WAS DRIVING IN THE RIGHT-HAND LANE AND WAS EASILY ABLE TO PULL OVER ON THE SHOULDER. AFTER THE CAR WAS TOWED TO A SPECIALIZED SAAB MECHANIC, THEY WERE ABLE TO CONCLUDE THAT THE ISSUES WERE STEMMING FROM A DEFECTIVE ECU (ENGINE CONTROL UNIT). WE EXCHANGED THE ECU WITH A BRAND NEW PART, AT THE COST OF $1400. WHILE CLEARING UP THE FINANCES, I SPOKE WITH A SERVICE REPRESENTATIVE AT THE MECHANIC/DEALER WHO INFORMED ME THAT WHILE MY CAR WAS IN THE SHOP, THERE WERE 2 MORE CARS THAT HAD CAME IN WITH THE SAME PROBLEM. ALSO, CUSTOMER SERVICE FROM AN ONLINE SAAB PARTS RETAILER INFORMED ME THAT THIS HAS BEEN A KNOWN PROBLEM TO HIM, BASED OFF OTHER CUSTOMERS' EXPERIENCES. THEIR CARS WOULD STALL, BE FINE AFTER COOLING DOWN, BUT WOULD STALL AGAIN LATER.

TL* THE CONTACT OWNS A 2005 SAAB 9-2X. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS NOT AVAILABLE.

THE ENGINE LOST TOTAL COMPRESSION DUE TO WHAT THE MECHANIC SAID WAS A WELL-DOCUMENTED CASE OF INTAKE VALVE FAILURE, HAPPENED IN NORTHERN CALIFORNIA. THE ENGINE CUT OUT WHILE I WAS IN TRAFFIC ON THE FREEWAY, THE CAR STOPPED, AND THE CAR WAS GRAZED FROM BEHIND. NOT MUCH OF A PROBLEM DUE TO DAMAGE, JUST A QUICK RE-PAINT OF THE BACK BUMPER, AND PAID OUT OF POCKET. THE ENGINE WAS GONE. THE SAAB SPECIALIST TOLD ME THAT SO MANY 9-3'S,ESPECIALLY ON THE EAST COAST, HAVE EXPERIENCED TOTAL INTAKE VALVE FAILURE LIKE MINE. I CONTACTED SAAB AND THEY ESSENTIALLY SAID TO GO SCREW MYSELF. SAAB AND A SUBSEQUENT CALL TO GM CLAIMED THEY HAD "NEVER HEARD OF THE ISSUE" WHICH MY MECHANIC SPECIALIST SAID WAS A "BOLD LIE" BECAUSE THERE'S AN ONLINE HISTORY OF THIS THAT I FOUND, AND THEY DENIED ME ANY HELP IN GETTING IT FIXED. SINCE THE CAR WAS WORTH MORE THAN THE $2,900 COST I HAD TO PAY TO HAVE THE ENGINE REBUILT, WITH THE SAME FAULTY VALVES THAT WILL CAUSE SOMEONE ELSE TROUBLE LATER AS I TRADED IN MY CAR, I DECIDED TO REPAIR IT, AND THEN GET $1,200 MORE OUT OF IT ONCE I TRADED IN MY CAR. YOU NEED TO INVESTIGATE THIS. IT IS NOT FAIR TO OWNERS WHO ARE OUT OF POCKET. THERE WAS A SAFETY CONCERN WITH MY INCIDENT. IF THE CAR BEHIND ME HAD NOT BEEN AWARE ONCE THE FREEWAY STARTED MOVING AGAIN, I COULD HAVE BEEN HURT. SAAB AND GM DENY THIS, YET SEARCH GOOGLE---"INTAKE VALVE PROBLEMS SAAB 9-3" AND YOU'LL SEE FOR YOURSELF. MAKE GM PAY FOR THIS. PEOPLE HAVE LOST A TON OF MONEY ON DEPRECIATION ALONE, AND NOW THE ENGINES FAIL, ALMOST ALL OF THEM,ACCORDING TO THE SHOP WHO FIXED MY CAR AND TO WHAT I'VE READ ONLINE. PLEASE ISSUE A RECALL. SAAB AND GM WERE BOTH ESPECIALLY ARROGANT TO ME. THEY SHOULD PAY FOR THIS PROBLEM, AND REIMBURSE ME WHAT I WAS OUT EVEN THOUGH I SOLD MY CAR. I HAVE THE RECEIPTS IF YOU NEED THEM. THANK YOU FOR LISTENING! PLEASE EMAIL ONLY. *TR

THIS CAR HAD A SIMULTANEOUS FAILURE INVOLVING THE STEERING, XENON HEADLAMPS AND POWER TRAIN, SPECIFICALLY THE ALL WHEEL DRIVE SYSTEM. ALL SYSTEMS NEED TO BE REPLACED BUT GM HAS NOT MADE REPLACEMENT PARTS AVAILABLE, HAS NOT CORRECTED PRODUCTION ERRORS IN CURRENT PARTS. CURRENT PARTS ON MARKET FAIL WITH 10000 MILES.

TL* THE CONTACT OWNS A 2005 SAAB 9-3. WHILE DRIVING AT 65 MPH, THE VEHICLE DECELERATED AND BEGAN TO VIBRATE AS AN ABNORMAL NOISE EMITTED FROM THE ENGINE COMPARTMENT WITHOUT WARNING. AS A RESULT, THE VEHICLE STALLED AND WHEN ATTEMPTING TO RESTART THE LOW FUEL WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT PRIOR TO THE FAILURE, THE FUEL GAUGE DISPLAYED TO HAVE HALF A TANK FULL OF FUEL. AN INDEPENDENT MECHANIC WAS ABLE TO BRING FUEL AND REFUEL THE VEHICLE. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT ALSO STATED THAT THE FAILURE HAD PROGRESSED AND THE FUEL GAUGE FLUCTUATES CAUSING THE CONTACT TO BE UNAWARE OF THE ACCURATE FUEL LEVEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.