SCION Complaints

WHILE DRIVING HEARD A NOISE LIKE SOMETHING FELL AND WAS DRAGGING IN THE BACK. PULLED OFF AND NOTICED THE PLASTIC PIECE FOR MY TRUNK HAD JUST FALLEN OFF. I HADN'T BEEN USING THE TRUNK.

TL* THE CONTACT OWNS A 2014 SCION XB. THE CONTACT STATED THAT THE BRAKE PEDAL WAS APPLIED HOWEVER WAS LOSE. THE VEHICLE FAILED TO STOP AND CRASHED INTO A VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THERE WERE NO REPORTED INJURIES. THE AIR BAGS DID NOT DEPLOY. THE CONTACT CALLED MARKQUART TOYOTA (1844 COMMERCIAL BLVD, CHIPPEWA FALLS, WI 54729(715) 834-4440) BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE.

DEFECTIVE REAR HATCH LATCH. FREQUENTLY SHOWS TO BE UNLATCHED DESPITE BEING LATCHED. CAN'T TELL IF A DOOR IS UNLATCHED SINCE IT IS ONE INDICATOR FOR ALL DOORS ON THE INSTRUMENT PANEL. HAPPENS MOST FREQUENTLY WHEN HOT OR IF THE SUN SHINES ON REAR OF CAR. INDICATES UNLATCHED PARKED OR IN MOTION.

NEAR 100,000 MILES, THE AIRBAG LIGHT CAME ON AND STAYS ON. CAR HAS NEVER BEEN IN AN ACCIDENT; LIGHT JUST CAME ON ONE DAY UPON STARTING IT UP. I UNDERSTAND THAT THIS LIGHT CAN REPRESENT AN ERROR IN CRASH SENSORS, AIR BAG SYSTEM, SEAT BELTS, SEAT OCCUPANCY SENSOR, ETC. INTERNET FORUMS SAY THAT OFTEN ONE OF THE WIRES UNDER THE PASSENGER SEAT HAS JUST WORKED LOOSE. TOOK IT TO DEALER AND IT WAS NOT A LOOSE WIRE. THEY SAY A CERTAIN "BOX" IN THE SRS SYSTEM IS NOT WORKING, AND THE REPLACEMENT WILL COST $1300. I NOTE THAT ~17,000 OF THESE SAME VEHICLES WERE RECALLED IN 2018 FOR A SAME/SIMILAR ISSUE, BUT MY VIN WAS NOT INCLUDED IN THAT RECALL.

TOOK OUR 2013 SCION FR-S TO TEMECULA VALLEY TOYOTA FOR J02 VALVE SPRING REPLACEMENT RECALL. AFTER ABOUT 6,000 MILES OF EASY DRIVING, FR-S BEGAN TO RUN ROUGH. THIS ROUGH RUNNING WAS ONLY INTERMITTENT AND EVENTUALLY SUBSIDED. ROUGH RUNNING ENGINE RETURNED ALONG WITH WHAT I CONSIDERED A "ROD KNOCK". WE IMMEDIATELY PARKED THE VEHICLE AND DID NOT USE IT AFTER FIRST NOTICING THE KNOCK. VEHICLE TOWED BACK TO DEALERSHIP WHO PERFORMED RECALL. DEALERSHIP INFORMS US THAT THE ENGINE IS "DESTROYED" (THEIR WORDS). DEALERSHIP CLAIMS ROD BEARING OR BEARINGS DAMAGED DUE TO "OIL STARVATION". DEALERSHIP QUOTES US $17,000 TO REPAIR VEHICLE, INCLUDING A REPLACEMENT SHORT BLOCK. WE REFUSE DEALERSHIP'S OFFER AND ASK THAT THEY LEAVE ENGINE OUT OF THE VEHICLE. DEALERSHIP PLACES ENGINE BACK INTO OUR VEHICLE AND SETS THE DRIVER'S SIDE HEADS IN THE TRUNK WITH OTHER VARIOUS PARTS PLACED ON THE BACK SEAT (NICE TOUCH). WE HAVE VEHICLE TOWED BACK TO OUR HOME. WE LOCATED A SUBARU MECHANIC IN OUR TOWN, REMOVE ENGINE FROM VEHICLE, TAKE ENGINE TO SAID MECHANIC WHO IS GOING TO INSPECT FOR DAMAGE, BALANCE, REBUILD, AND INSTALL THE ENGINE BACK INTO OUR VEHICLE. MECHANIC'S COST = $6,400. UPON OUR PARTIAL TEARDOWN OF ENGINE I FOUND, WHAT I CONSIDER, AN EXCESSIVE AMOUNT OF RUBBERY COMPOUND ON THE FRONT CASE OF THE ENGINE. I ALSO FOUND THIS SAME TYPE OF RUBBERY COMPOUND COVERING A SUBSTANTIAL PORTION OF THE OIL PICK UP TUBE SCREEN. I DO NOT KNOW THE CONDITION OF THE OILING PASSAGES WITHIN THE BLOCK. WE FOUND VERY LITTLE METALLIC MATERIAL IN THE OIL PAN. I AM SUSPICIOUS THAT THIS RUBBERY COMPOUND MADE ITS WAY INTO THE OIL AND CLOGGED OILING PASSAGES. DEALERSHIP IS DENYING ALL. MY COMPLAINT?: DEALERSHIP WAS OVER AGGRESSIVE IN THEIR USE OF SEALANT, CLOGGING OIL PASSAGES AND CAUSING OIL STARVATION TO THE BEARINGS. THEN, DENYING RESPONSIBILITY AND QUOTING A HIGH DOLLAR AMOUNT TO REPAIR

MY SCION AX 2006 WAS RECALLED DUE TO A FLASHING AIRBAG WARNING LIGHT. THE DEALER MADE THE LIGHT GO OUT, FIXED IT LAST YEAR 2018. NOW THE LIGHT CAME ON AGAIN AND THEY WANT TO CHARGE ME $199 TO JUST CHECK IT, NO REPAIR INCLUDED. IT APPEARS TO BE AN ADDITIONAL AIRBAG DEFECT AND I SHOULD NOT HAVE TO PAY FOR THAT. THERE IS NO REASON FOR THE WARNING LIGHT OTHER THAN A DEFECT. WHAT CAN I/YOU DO???? KIND REGARDS, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

TRANSMISSION WHINE AFTER USED CAR PURCHASE WITH 91K MILES. TOOK IT TO TOYOTA OF GREENVILLE FOR DIAGNOSTIC. NEEDED A NEW TRANSMISSION. TOOK THE CAR BACK TO RALPH HAYES TOYOTA OF ANDERSON WHEW I PURCHASED AND THEY REPLACED THE TRANSMISSION. SINCE THEN THERE HAS BEEN A TRANSMISSION GRINDING AND SEVERE VIBRATION WHILE IN DRIVE OR REVERSE. I CALLED TOYOTA CUSTOMER SERVICE AND ASKED FOR A BUY BACK. THEY DECLINED. I ALSO COMPLAINED ABOUT THE DEALERSHIP AND THEIR LACK OF CARING AND UNDERSTANDING. TOYOTA CORPORATE DOES NOT CARE. DEALERSHIP KEEPS SAYING THIS VIBRATION AND BEHAVIOR IS NORMAL FOR THIS CAR. IT IS DANGEROUS NOW BECAUSE IT STALLS OUT INTERMITTENTLY WHEN PLACED IN DRIVE OR REVERSE. WHEN IT DOES GO IT LAUNCHES FORWARD. ALSO THE VIBRATION IS SO SEVERE IT WILL SHAKE THE TEETH IN MY MOUTH. I HAVE VIDEO ON MY PHONE OF THE TRANSMISSION ALSO HANGING UP IN GEAR AND THE DEALERSHIP AND TOYOTA CORPORATE DID NOT SEEM TO CARE I HAD PROOF THE NEW TRANSMISSION IS FAULTY. ALSO, THE INFOTAINMENT SYSTEM KEEPS CRASHING AND WAS QUOTED ALMOST $2,000 TO FIX IT. THEY ACKNOWLEDGE THAT'S A COMMON PROBLEM BUT REFUSE TO OFFER ANY ASSISTANCE TO FIX IT. ON TOP OF IT ALL THE BRAKES ARE HORRIBLE AND THEY HAVE BEEN REPLACED AND STILL ARE LOUD AND ACT LIKE THEY DON'T WANT TO STOP. WET CONDITIONS ALSO MAKE BRAKING MORE DIFFICULT. I WOULD ALSO LIKE TO SAY THE PASSENGER SEAT IS SENSITIVE TO WEIGHT AND THE AIRBAG LIGHT WILL TURN TO ON AND THE SEAT BELT WILL CHIME EVEN WHEN NO ONE IS IN THE SEAT. MY CELL PHONE CAN BE SITTING IN THE SEAT AND IT MAKES IT CHIME AND THE PASSENGER AIRBAG ACTIVE.

AFTER TAKING CARE OF ENGINE VALVE SPRING RECALL. DROVE MY CAR FOR A WHILE EVERYTHING SEEMED NORMAL AND AT RANDOM MY CHECK ENGINE LIGHT CAME ON, WITH SUDDEN LOSS OF POWER TO VEHICLE. GOT IT RUNNING, AS IT SHOOK AND WAS MAKING A WEIRD KNOCKING I TOOK MY CAR TO DEALERSHIP IMMEDIATELY TO FIGURE OUT THIS PROBLEM AND THEY CLAIMED MY SCION FRS 2013 NEEDS A NEW MOTOR AT A COST OF $10,630.59 BECAUSE MY WARRANTY IS NOW EXPIRED AND I HAD NOTHING TO SHOW TO THEM THAT IT HAD ANYTHING TO DO WITH THE RECALL. WHEN THIS WAS THE ONLY THING THAT COULD CAUSE THIS TO HAPPEN.

TL* THE CONTACT OWNS A 2013 SCION FR-S. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO VALLEY HI TOYOTA (14612 VALLEY CENTER DR, VICTORVILLE, CA 92395, (760) 241-6484) AND WAS REPAIRED PER THE RECALL. WHILE DRIVING 35 MPH, A KNOCKING NOISE WAS HEARD UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE NUMBER THREE PISTON FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000.

TL* THE CONTACT OWNED A 2005 SCION TC. WHILE THE CONTACT WAS ACCELERATING FROM A TRAFFIC LIGHT, HER VEHICLE WAS T-BONED BY ANOTHER VEHICLE THAT RAN A RED LIGHT. THE ENTIRE DRIVER'S SIDE OF THE VEHICLE WAS SMASHED IN AND THE VEHICLE WAS TOTALED. THERE WERE NO INJURIES. THE SIDE CURTAIN AIR BAGS AND DRIVER'S SIDE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO A BODY SHOP. THE MANUFACTURER WAS CONTACTED AND REMINDED BY THE CONTACT THAT THERE WAS AN UNKNOWN RECALL FOR THE SIDE AIR BAGS FOR WHICH THE VEHICLE WAS REPAIRED FOR IN 2006. THE MANUFACTURER RESPONDED WITH A LETTER, STATING THAT THEY ASSIGNED AN ENGINEER TO DIAGNOSE THE VEHICLE. BASED ON THEIR INSPECTION, THEY DID NOT FIND ENOUGH FRONTAL DAMAGE TO COMMAND THE DEPLOYMENT OF THE SIDE AIR BAGS. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 91,400. *BF*JB