SUZUKI Complaints

TL* THE CONTACT OWNS A 2010 SUZUKI SX4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH IN RAINY WEATHER, HE LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. THE FRONT SEAT PASSENGER SUSTAINED INJURIES TO THE NECK AND SHOULDER. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 54,800.

I HAVE RECEIVED TWO SAFETY RECALL LETTERS FROM SUZUKI DETAILING A PROBLEM WITH MY AIRBAG SYSTEM THAT MATCHES A PROBLEM THAT I HAVE HAD WITH THE CAR FOR THE LAST TWO YEARS. MY AIRBAG LIGHT IS ALWAYS ILLUMINATED. WHEN I RECEIVED THE FIRST RECALL LETTER, I TOOK MY CAR TO A SUZUKI DEALERSHIP. THEY CONFIRMED THE DEFECT, BUT TOLD ME THAT THE DIAGNOSTIC CODE GENERATED BY THEIR TEST DID NOT MATCH THE ONE THAT SUZUKI HAS SAID THAT THEY ARE COVERING. THE ISSUE IS THE SAME, AND THE FIX IS THE SAME. THE ISSUE CAN BE RESOLVED BY REPLACING A DEFECTIVE COMPONENT IN THE SEAT CUSHION. THIS APPARENTLY REQUIRES THAT THE ENTIRE SEAT BE REPLACED AT A COST OF AROUND $1000. I HAVE CALLED SUZUKI SEVERAL TIMES IN AN ATTEMPT TO GET A RESOLUTION TO THIS PROBLEM, BUT THEY REFUSE TO COVER THE REPAIR. I AM REFUSING TO REPAIR THE ISSUE MYSELF SINCE IT SHOULD BE COVERED, AND I HAVE NO GUARANTEE THAT I CAN BE REIMBURSED FOR THE REPAIR CHARGES. I AM RIGHT NOW RESEARCHING MY LEGAL OPTIONS FOR THIS MATTER SINCE I CANNOT GET SUZUKI TO PAY TO HAVE THE DEFECT REPAIRED. MY ONLINE RESEARCH ON THIS CAR SHOWS THAT THE DEFECT HAS EXISTED IN VARIOUS SUZUKI SX4 MODELS FOR SEVERAL YEARS. ONE ONLINE REVIEW FOR THE 2009 MODEL YEAR NOTED THE DEFECT TO WHICH SUZUKI RESPONDED THAT IT WOULD BE FIXED. APPARENTLY, THEY DID NOT FIX THE PROBLEM. NOW THOUSANDS OF OWNERS ARE DRIVING AROUND WITH DEFECTIVE AIRBAG SYSTEMS. IT SEEMS THAT SUZUKI IS ONLY WILLING TO COVER A FEW OF THEM WHILE LEAVING THE REST OF US TO PAY FOR A VERY COSTLY REPAIR. *TR

ON 11/11/2013 MY CAR WAS PARKED IN MY DRIVEWAY AND CAUGHT FIRE (ELECTRICAL) THIS IS ONE OF THE RECALLS ON THIS VEHICLE,(CERTAIN PASSENGER VEHICLES, HEADLAMP LOW BEAM OR DAYTIME RUNNING LIGHT (DRL) FUNCTION MAY BE INOPERATIVE DUE TO A MELTED SPLICE PACK ON THE WIRING HARNESS). I HAVE HAD THESE PROBLEMS WITH MY VEHICLE THE HEADLAMP LOW BEAM AND THE DAYTIME RUNNING LIGHT, WOULD NOT TURN ON OR OFF. *TR

TL* THE CONTACT OWNS A 2006 SUZUKI FORENZA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE WOULD NO LONGER ACCELERATE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED SPORADICALLY. ADDITIONALLY, THE CONTACT STATED THAT WHEN PLACING THE GEAR IN REVERSE, THE GEAR SHIFTER WOULD BECOME JAMMED, CAUSING THE VEHICLE TO JERK ABNORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

TL* THE CONTACT OWNS A 2008 SUZUKI SX4. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING LIGHT DEACTIVATED ERRONEOUSLY WHILE A PASSENGER WAS OCCUPYING THE SEAT. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER 13V405000 (AIR BAGS) BUT IT WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

2007 SUZUKI XL7. CONSUMER WRITES IN REGARDS TO A DEFECTIVE FUEL PUMP MODULE. *SMD THE CONSUMER STATED HE/SHE DIDN'T RECEIVE A RECALL NOTICE, UNTIL FIVE YEARS LATER, FOLLOWING SUZUKI'S TESTING THAT A DEFECT EXISTED. THE CONSUMER WOULD LIKE TO HAVE THE MATTER INVESTIGATED AND IMPOSE FINES AGAINST GENERAL MOTORS, SUZUKI AND BOSCH, DUE TO THEIR INTENTIONAL CONCEALMENT AND UNTIMELY DELAY AT ISSUING A RECALL. UPDATED 11/18/13 UPDATED 11/25/13

I HAVE BEEN REPLACING THE HEADLIGHT BULBS IN MY VEHICLE NEARLY EVERY 6 MONTHS SINCE I PURCHASED IT. LAST YEAR I REPLACED THE RT HEADLAMP ASSEMBLY UNIT AT THE RECOMMENDATION OF THE SERVICE DEPARTMENT BECAUSE THE HOUSING UNIT WAS BURNED AND WOULD NOT SEAT PROPERLY INTO THE ADAPTER. REPLACING THE ADAPTER WAS NOT AN OPTION, SO I INCURRED LABOR AND PARTS EXPENSES. NOW IN THE SHORTER DAYLIGHT FALL SEASON, THE LEFT BULB HAS BLOWN AND THE ADAPTER WAS BEGINNING TO BURN, SO I REPLACED IT. I INSPECTED IT TO CONFIRM THE STATE OF THE UNIT AND IT WAS INDEED, ON ITS WAY TO ELECTRICAL MALFUNCTION. THERE IS NO WAY, WHEN DRIVING NOR IDLE, TO KNOW THAT SUCH AN IMPORTANT COMPONENT OF THE VEHICLE IS DECAYING. I HAVE PURCHASED HL7 55WATT BULBS, WHICH ARE THE LOWEST WATTS AVAILABLE. I FEEL UNSAFE DURING INCLIMATE WEATHER, FALL AND WINTER SEASON DRIVING. THIS FREQUENT NEED FOR REPLACEMENT TO AVOID POTENTIAL CRASHES IS OF MAJOR CONCERN TO ME. *TR

POWER STEERING WENT OUT AS I WAS DRIVING. ALMOST CRASHED. CHANGED OUT RACK AND PINION & POWER STEERING PUMP WITH NO CHANGE. COST $ 1,200. PROBLEM IS STILL THERE. WILL NOT DRIVE BECAUSE OF DANGER. *TR

ON AUGUST 27,2013 I WAS DRIVING DOWN THE ROAD WITH MY 5 YEAR OLD SON IN THE BACKSEAT AND WE HEARD A NOISE AND ALL OF THE I DID NOT RUN UP ON THE CURVE. THEY JUST POPPED OUT. LUCKILY MY 5 YEAR OLD DID NOT GET HIT BY THE AIRBAGS. I RECEIVED BURNS ON MY NECK WHERE THE AIRBAGS HIT MY SEATBELT. IN TURN IT BROKE THE DRIVERS SIDE SEATBELT AND THE PASSENGER SIDE SEATBELT. I CALLED SUZUKI AND THEY SENT ME A FORM TO SIGN THAT WOULD RELEASE THEM FROM ALL LIABILITIES AND IF I DID NOT SIGN THE WOULD NOT EVEN LOOK AT MY CAR. I TRIED SEVERAL TIMES TO CONTACT THEM AND WHEN I REFUSED TO SIGN THE PAPER THEY CLOSED THE CASE AND WILL NOT REOPEN IT UNTIL I SIGN THE LIABILITY WAIVER. SINCE THE AIRBAGS DEPLOYED THERE HAVE BEEN THINGS GOING ON WITH MY CAR. IT STEADILY RATTLES, LIKE SOMETHING IS GOING TO FALL OFF. MY DRIVERS SIDE WINDOWS MAKES A BUMP NOISE WHEN I ROLL DOWN OR UP THIS DID NOT HAPPEN UNTIL AFTER THE DEPLOYMENT. THERE ARE SO MANY LITTLE THINGS ITS HARD TO EXPLAIN. MY STEERING WHEEL IS MAKING A WHINY NOISE WHEN YOU TURN IT. I DON'T KNOW IF THIS FROM THE AIRBAGS (PROBABLY NOT) BUT NOW I AM SCARED MY STEERING WHEEL AIRBAG WILL POP WHILE I AM DRIVING AND I WILL GET INTO AN ACCIDENT WITH MY CHILDREN IN THE CAR. SUZUKI IS NOT TAKING RESPONSIBILITY FOR THIS AND THERE IS SOMETHING WITH MY VEHICLE AND I HAVE ALSO FOUND ON THE INTERNET THERE IS OTHERS THAT HAVE DONE THE SAME THING. *TR

TL* THE CONTACT OWNS A 2007 SUZUKI FORENZA. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STOPPED UNEXPECTEDLY AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE GEARS SHIFTED ON THEIR OWN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,000.