SUZUKI Complaints

WHEN THE ENGINE OVERHEATS, WHICH CAN HAPPEN QUICKLY ON A HOT DAY IN TRAFFIC, THE FLUID IN THE CLUTCH LINE BOILS AND LEADS TO A TOTAL LOSS OF ABILITY TO DISENGAGE THE CLUTCH. *TR

TL* THE CONTACT OWNS A 2007 SUZUKI SX4. THE CONTACT WAS DRIVING AT APPROXIMATELY 40 MPH, AS HE CAME TO A STOP SIGN AND DEPRESSED THE BRAKE PEDAL, THE BRAKES DID NOT OPERATE. THE CONTACT STATED THE ENGINE STARTED REVVING UP FAST. HE PUT THE VEHICLE IN NEUTRAL AND THE ENGINE STARTED REVVING FASTER. HE TURNED THE ENGINE OFF AND THEN BACK ON AND THE VEHICLE OPERATED NORMALLY. HE TOOK THE VEHICLE TO THE DEALER AND AFTER FIVE WEEKS THE DEALER CALLED HIM ON MARCH 19TH, AND TOLD HIM TO PICK UP THE VEHICLE BECAUSE THERE WAS NOTHING WRONG WITH IT. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK. THE FAILURE AND CURRENT MILEAGES WERE 21,000. UPDATED 07/19/10 *BF UPDATED 07/21/10.*JB

I WAS DRIVING MY 2006 SUZUKI GRAND VITARA 2.7L SUV -TURNING THROUGH A MAJOR INTERSECTION WHEN THE POWER STEERING BELT TENSIONER PULLEY LOST IT'S OUTER RING WITHOUT WARNING. THE LOSS OF THIS RING CAUSED THE BELT TO SLIP, RESULTING IN A COMPLETE LOSS OF STEERING, NOT JUST POWER STEERING, BUT OF STEERING ALTOGETHER BECAUSE THE BELT SLIPPAGE WAS CAUSING INTERMITTENT PUMPING OF THE POWER STEERING PUMP, CAUSING FLUID CAVITATION AND MAKING THE WHEEL IMPOSSIBLE TO TURN. BY SHEER LUCK I MANAGED TO GET MY VEHICLE TO TURN BY ALMOST HITTING A CAR HEAD -ON. SUZUKI KNOWS ABOUT THE ISSUE WITH THE 2006 AND 2007 GRAND VITARA POWER STEERING PUMP TENSIONER PULLEYS AND HAS EVEN RELEASED A REVISED PART THAT USES A METAL OUTER RING ON THE PULLEY INSTEAD OF THE ORIGINAL PLASTIC ONE. HAD TO HAVE MY VEHICLE TOWED TO THE DEALER WHERE I WAS TOLD THIS WAS NOT COVERED UNDER THE WARRANTY SINCE I HAD 41,000 MILES ON MY VEHICLE AND MY EXTENDED WARRANTY DID NOT COVER THIS FAILURE. THERE NEEDS TO BE A RECALL ON THIS DEFECT BEFORE SOMEBODY GETS KILLED. AFTER DISCUSSING MY CONCERN WITH THE SERVICE MANAGER I CALLED THE 800# FOR SUZUKI AND COMPLAINED AND THE LOCAL DISTRICT MANAGER CALLED MY DEALER SERVICE MANAGER AND DECIDED TO COVER THE REPLACEMENT AFTER I TOLD THEM ABOUT WHAT I READ ON THE INTERNET ABOUT SO MANY OTHERS HAVING THIS PROBLEM AND THAT I WAS GOING TO FILE A COMPLAINT WITH THE NHTSA. *TR

TRANSMISSION SHIFTER DOES NOT ENGAGE IN PARK COMPLETELY CAUSING DRIVER NOT TO BE SURE IF CAR IN PARK AND UNABLE TO REMOVE KEY FROM VEHICLE. *TR

POWER STEERING PULLEY BROKE WITHOUT ANY WARNING. FAILURE : LOST POWER STEERING. HAD TO TOW THE SUV TO THE DEALERSHIP (SINCE IT WAS HARD TO CONTROL THE VEHICLE WITHOUT POWER STEERING). DEALER REPLACED THE POWER STEERING PULLEY. I HAVE THE OLD PULLEY. *TR

TL* THE CONTACT OWNS A 2006 SUZUKI VERONA. WHILE DRIVING AT SPEEDS OF 5 MPH IN SNOWY WEATHER, THE TRANSMISSION BEGAN SLIPPING WHILE TRAVELING UPHILL. THE DEALER STATED THAT THE ACCELERATOR PEDAL ATTEMPTED TO SYNCHRONIZE WITH THE COMPUTER. THE CONTACT STATED THAT THE TRANSMISSION HAD PREVIOUSLY BEEN REPAIRED UNDER THE FACTORY WARRANTY DUE TO THE IDENTICAL FAILURE. THE MANUFACTURER WAS CONTACTED AND WAS HESITANT TO OFFER ANY ASSISTANCE WITH A SECOND REPAIR TO THE TRANSMISSION PER THE FACTORY WARRANTY. HE WAS ADVISED BY THE MANUFACTURER TO HAVE REPAIRS PERFORMED ON THE VEHICLE IN ACCORDANCE WITH HIS AUTOMOBILE INSURANCE POLICY. THE VIN WAS NOT AVAILABLE WHEN THE COMPLAINT WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 63,000.

I HAVE A 2006 SUZUKI FORENZA PURCHASED NEW. SINCE THE FIRST MONTH I HAD IT THE AIRBAG LIGHT HAS COME ON OVER AND OVER. I HAVE BROUGHT IT TO THE DEALER AT LEAST 7 TIMES AND THEY ARE NOW TELLING ME THEY WILL NO LONGER HELP ME. *TR

THE SERVICE ENGINE SOON LIGHT COMES ON WHEN THE GAS TANK GETS TO 3/4 FULL. FILL IT UP AND IT GOES OFF. BROUGHT IT IN FOR SERVICE (WITH SERVICE LIGHT ON), WAS TOLD IT WAS GAS CAP NOT SEALING RIGHT (THEY HAD THIS PROBLEM ALOT - SERVICE MANAGER SAID). INSTRUCTED TO FILL UP WITH GAS, DON'T OVER FILL, TIGHTEN CAP TILL IT CLICKS SEVERAL TIMES. DID WHAT WAS INSTRUCTED, BUT STILL PROBLEM CONTINUES. *TR

I GOT MY CAR IN FEBRUARY 2006, AND A FEW MONTHS LATER AFTER THE CAR IS STILL ONLY A YEAR OLD, THE AIRBAG LIGHT CAME ON. IT HAS NOT TURNED OFF SINCE. I HAVE BEEN TO THE DEALER FOUR SEPARATE TIMES, THREE OF THOSE TIMES HAVING DIAGNOSTICS RUN. THE FIRST TWO TIMES THEY COULD NOT TELL ME ANYTHING AT ALL AS TO THE PROBLEM, THEY HAD NO IDEA. THE THIRD TIME I WAS TOLD THAT I WOULD NEED TO PAY FOR A MORE IN-DEPTH DIAGNOSTIC TO DETERMINE IF THE PROBLEM WAS IN THE WIRING, THE COMPUTER SYSTEM, OR THE ACTUAL AIRBAG. I REFUSED TO PAY FOR THIS BECAUSE MY VEHICLE IS UNDER WARRANTY AND OBVIOUSLY THIS IS OF NO FAULT OF MY OWN AS THE VEHICLE HAS NEVER BEEN IN ANY TYPE OF ACCIDENT. THEY TOLD ME THIS PROBLEM WASN'T COVERED UNDER WARRANTY, BUT THE WAY I SEE IT, IT IS. THIS IS A MANUFACTURER'S DEFECT, WHICH IS OBVIOUSLY BEING EXPERIENCED BY MANY OTHER PARTIES. THE FOURTH TIME I TOOK MY VEHICLE IN, THE DEALER'S BODY SHOP HAD A DIFFERENT MANAGER. HE UNDERSTOOD THAT THIS COULD BE COVERED UNDER WARRANTY AND PROMISED TO CALL ME THE NEXT DAY. HE NEVER CALLED. I CALLED HIM A FEW DAYS LATER, THE RECEPTIONIST SAID HE WASN'T IN AND HE WOULD GET BACK TO ME. HE NEVER DID. STILL HAVEN'T HEARD ANYTHING FROM THEM. *TR

1. DRIVING WITH CRUISE CONTROL ENGAGED IN HILLY TERRAIN. 2. WHEN DRIVING WITH CRUISE CONTROL ENGAGED, IN HILLY TERRAIN, IF THE HILL IS STEEP ENOUGH THAT THE TRANSMISSION DOWNSHIFTS TWICE, UPON REACHING THE CREST OF THE HILL OR OTHERWISE LEVELING OUT, THE CRUISE CONTROL DOES NOT RETURN THE CAR TO THE SET SPEED, BUT WILL CONTINUE TO ACCELERATE THE CAR TO FOUR MILE PER HOUR OR MORE OVER SET SPEED. AS I HAVE NOT YET LET THE VEHICLE GO COMPLETELY THROUGH IT MAXIMUM OVER-ACCELERATION, FOUR MILE OVER IS ALL I CAN REPORT. HAVE NOT HAD THAT MANY OPPORTUNITIES TO EXPERIENCE THIS, SINCE DON'T DRIVE UNDER THESE CONDITIONS VERY OFTEN. IT IS CONSISTENT IN ITS OCCURRENCE. THE OVER-ACCELERATION CAN BE VERY DISCONCERTING, AND, SINCE IT OCCURS IN HILLY TERRAIN, CAN, IF IT IS NOT A KNOWN ISSUE TO THE DRIVER, COULD PUT THEM IN DANGER OF LOSING CONTROL OF THE VEHICLE. THE OVER-ACCELERATION ALSO OCCURS WHEN THERE IS A SINGLE DOWN-SHIFT OF THE TRANSMISSION, BUT IS NOT AS SEVERE, BEING ONLY IN THE RANGE OF TWO MILES PER HOUR. STILL, I DON'T THINK THERE SHOULD BE ANY OVER-ACCELERATION OF ANY MAGNITUDE. 3. TALKED TO THE SERVICE MANAGER AT THE DEALER WHERE I PURCHASED THE CAR, AND HE INDICATED THAT THIS IS A KNOWN ISSUE AND THAT THERE WERE NO PLANS FOR ANY REPAIRS. UPSETTING, BUT, SINCE I KNOW THIS WILL HAPPEN, I CAN HANDLE IT. GIVEN THE TOYOTA ISSUE, THOUGH, I FEEL OBLIGED TO REPORT THAT THIS OCCURS, IT IS A KNOWN ISSUE TO THE MANUFACTURER, AND THAT THERE ARE NO PLANS FOR A FIX. *TR