SUZUKI Complaints

The contact owns a 2005 Suzuki VL1500T Motorcycle. The contact stated that while riding at an undisclosed speed, a fuel odor was detected. The motorcycle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 10,560.

The contact owns a 2007 Suzuki Grand Vitara. The contact stated while driving at various speeds, the instrument cluster turned off inadvertently. There were no warning lights illuminated. The contact stated that the instrument cluster later turned on but then turned off again erroneously. The contact stated that the failure recurred several times that day. The vehicle was taken to a local Pep Boys where the driver's side wheel speed sensor was replaced; however, the failure reoccurred while driving. Additionally, the check engine, ABS, and the electronic stability control warning lights were illuminated. The vehicle was taken back to a local Pep Boys where it was diagnosed that the instrument cluster needed to be replaced. The manufacturer was notified of the failure and referred the contact to an unknown dealer for assistance. The dealer was notified of the failure and informed the contact that they only performed recall repairs. The vehicle was not repaired. The failure mileage was approximately 194,000.

Driving on the highway to school the vehicle began to slow down and come to a stop even as I stepped on the accelerator. I parked on the side of the road and restarted and the same thing happened so I had my insurance company tow it. After researching I found that the manufacturer issued recalls for the vehicle but when I contacted them they said there were no found defects/recalls that caused these issues for my specific vehicle.

In late 2020 while in a turn on the interstate while in 2nd gear the motorcycle jolted like it slipped on ice. The second time it happened is when I attempted to accelerate to 3rd gear the bike shuddered like it was not getting gas. Not being able to provide gas caused the vehicles behind me to swerve into the other lane. After 8 months of the bike sitting at another Suzuki dealer because they said they had to rip out the engine I towed the bike to a dealer over 700 miles away. That dealer said it was the clutch plates. They replaced the entire clutch system at my cost and the problem remained immediately upon picking up the bike. The same dealer now says it’s the gears and they have to replace them which means approximately another month at the dealer. The bike had not been inspected by any other agency. There were no warning lights of any kind. The RPMs never changed when the issue occurred. I called USA Suzuki and they said they’ll call me back. They never did. I will now have to get an attorney because Suzuki has a failed mechanical part they claimed they fixed years prior but the same thing is happening with the new models.

The contact owns a 2010 Suzuki Kizashi. The contact had received a recall letter regarding the front passenger’s air bag seat sensor. The contact stated that she was not aware of warning lights only a short beeping sound when any weight was placed on the seat. The contact took the vehicle to the local dealer, where it was diagnosed and the seat cushion sensor was replaced. The contact later received another recall letter stating that the seat cushion sensor had to be replaced with a newer sensor. The vehicle was not repaired because the dealer did not have the part. The dealer informed the contact that the manufacturer had not responded to a request for a parts update. The manufacturer had been informed of the failure but could not provide a timeline on parts availability. The failure mileage was approximately 52,000.

The contact owns a 2021 Suzuki GXS-R1000. The contact stated that while her husband was riding 80 MPH, the motorcycle stalled while shifting from 3rd to 4th gear. The rider was able to coast to the side of the road and noticed fluid dripping onto the exhaust. Additionally, the chain had detached from the swing arm and pierced the motor. The contact pushed the motorcycle home. The contact took the motorcycle to the dealer who was unable to determine the cause of the failure. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000.

My car was running when I checked it into the vechicle repair shop at Firestone address of 2311 Military rd Niagara Falls, New York 14304. When it got tolled back to my address it did not turn over. They said it was the battery but when I had a knew battery adjusted in my vechicle it still did not work. Therefore the issues is on the Firestone repair to cover any charges at another shop to get repaired at the cost they charge.

The contact owns a 2006 Suzuki Grand Vitara. The contact stated that while driving at an undisclosed speed, the headlights failed to illuminate as needed. The vehicle was taken to an independent mechanic who replaced the headlight bulbs several times; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15,000.

The contact owns a 2007 Suzuki VZR1800. The contact stated that while riding at approximately 35 MPH, the motorcycle independently shifted from 2nd gear to neutral. In addition, while shifting from 1st gear to 2nd gear there was an abnormal grinding sound coming from the motorcycle. The contact mentioned that when the motorcycle shifted into neutral, the speed decelerated causing the motorcycle to stop in the middle of traffic. The dealer was not contacted. The motorcycle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 13,500.

Air Bag light came on in the Dash, also passenger seat belt not on light came on in the clock. I took the car to Planet Automotive Group here in Charlotte, they ran a Diagnostic on the vehicle and found a b1448 code for passenger seat mat defect. I called the manufacture at [XXX] talked to a person named [XXX], I was told this is no longer under warranty and they could not help. I disagreed with her, told her this was a very serious safety issue and they should help with the cost of replaced/repair. Was told sorry. Need you help am 85 year old and don't have funds for new seat which cost $3750.00 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).