2023 THOR MOTOR COACH TELLARO Complaints

First - van was in the shop 3+ times to fix the crash warning sensor. Eventually, they found a pinched wire - from installation. Told it was fixed - it's not. Next June 23/2025 - the van became completely engulfed in smoke while I was at the gas station. Many wires burned up. Here's a statement of what the dealer has found/done.These are major safety concerns. TMC CASE#: CAS-301574-X0Z3N3 REMOVE ACCESS COVERS, LOCATE BURNED WIRES UNDER JUMP SEAT. INSPECT FOR CAUSE OF FIRE. CHECK BREAKERS AND FUSES. FIND INVERTER INOP. FIND LOOSE CABLE CONNECTIONS UNDER COACH AT BUSS BARS. TIGHTEN CONNECTIONS, FIND BATTERIES DEAD. REMOVE FORWARD BATTERY AND CHARGE ON BENCH. FIND BOTH BATTERIES IN PROTECT MODE. CONNECT CHARGER, GET BATTERIES OUT OF PROTECT MODE. RECONNECT BATTERIES. BOTH 150A fuses have blown. DETERMINE A DIRECT SHORT TO GROUND SOMEWHERE IN 12V SYSTEM. REMOVE CABLES FROM BUSS BAR TO LOCATE SHORT. FIND SHORT GOES AWAY WHEN AUX ALTERNATOR IS DISCONNECTED. DISCONNECT CABLE @ ALTERNATOR. RECONNECT CABLES AND REPLACE 150A FUSES. GET 12V WORKING ON COACH. FIND INVERTER INOP. TROUBLESHOOT INVERTER. FIND MAIN 250A FUSE FOR INVERTER HAS A LOOSE NUT AND THE FUSE MELTED. REPLACE FUSE. CLEAN CABLE ENDS AND REATTACH CABLES. INVERTER TEST OK. TRACE LOOSE ROMEX BY SHORE CONNECTION. FIND ROMEX GOES UP TO THE CEILING AND CROSSES TO PS. FIND THE OTHER END. TRANSFER SWITCH. TRANSFER SWITCH NOT CONNECTED. TEST 12V SYSTEMS. RUN WATER HEATER AND FURNACE. FIND FURNACE OUTPUT HOSE EXTREMELY HOT AND FURNACE SHOWS W18H CODE. LOOK UP CODE, FIND CODE FOR BLOCKED HEAT REGISTER. NEXT STEP IS REMOVE THE FURNACE AND BENCH TEST. REMOVE EXHAUST PART FROM TRUMA HEATER. DISCONNECT HOSE. DISCONNECT WATER LINES. DRAIN WATER TANK. REMOVE TRUMA FROM COACH. CONNECT TO BATTERY AND LP CONNECT REMOTE. TEST ON BENCH

The Engine shutdown four (4) times while driving all within the first 30-days of ownership. My safety was put at risk had another vehicle been following close behind and had it failed to stop and crash into the Van. Hendrick Dodge Ram Cary, NC found 30 plus stored fault codes and I captured 2 Active Codes during two of the shutdowns (Codes U0100 and U0104. The Active Codes signify electronic communication issues. There have been no warnings signs prior to the Engine shutting down. It happens very suddenly. When the shutdowns occur, all the dashboard warning lights flash indicating that there are multiple systems failures. Hendrick Dodge has had the Van for 5 weeks and they have been unable to duplicate the shutdown so there is nothing more they are willing to do. Also escalated this to Chrysler - CASE NUMBER-[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)