THOR MOTOR COACH Complaints

the coach has a know design flaw its in the what the walls are attached to the flooring of the coach....the design was under spec'ed (9) 3" screws over a 55" span approx 9-10" apart) and the hardware used was put under excessive force causing the screws used to hold the walls in place and attached to the floor to sheer and break causing the walls to separate from the floor and the coach structure to become comprimised , with wall sag , wall separations gapping between the walls and floor and excessive dash bouncing while driving once these screws sheered the rest of the structure becomes weak causing other structure concerns... this has been brought to the manufactures attention in multiple emails to the warranty division and in the industry its known as "Thor wall separation" I took it upon myself to do a precautionary inspection as ive recently started to have a bit of dash bouncing upon my inspection I found at least 60% of the screws holding my walls (Driver & Pass) broken I took it upon myself to speak with local dealer whom Thor recommended and got the details on how "they" fix the problem I made the repairs and even took it a level above adding extra structure to support the walls and added extra screws 6" apart for a total of (14 screws over the 55" span approx 6" apart ) the history of this issue is as far back as 2016 and is seen on newer 2020 Thor models outside of the "Outlaw" model

The bolts used to mount the RV body to the frame are substandard and spaced too far apart. The RV body weight causes these bolts to begin shearing off. Once one shears off, the entire RV becomes unstable and causes more bolts to fail. On this RV, all of the bolts from the front of the coach to the second exterior storage bin back, on both sides failed. This is a distance of approximately 10 feet on each side. The RV body dropped from the frame 1.5" on the driver side and 2" on the passenger side. This caused safety issues in that the exit door to the RV was pinched shut and unable to be opened from the inside or outside. At speeds over 45 mph, the entire dashboard bounced up and down 4" to 5". This also caused the headlight control switch to break and become unusable. Additionally, there was visible separation of the RV walls from the floor. This is a recognized manufacturing defect by Thor Motor Coach. These bolts shearing off has happened with many Thor RVs, and this is discussed on Facebook pages and other forums, with several videos on You Tube and other places, made by Thor RV owners on how to fix the problem or to be proactive to insert more bolts spaced closer together before they start to fail. The dealer who repaired my RV said they had just completed repairing another Thor RV that had the same bolt failures and issues. My RV was 2 years out of manufacturer warranty and when I contacted Thor, and because they know this is an issue, they offered to reimburse me $2,000 of my $4,800 repair. In the RV world, virtually everyone now knows this is a common problem with Thor RVs and to not purchase them. I initially filed a claim with my insurance who did an investigation and determined that this was not the result of a sudden, direct and accidental incident so the damage and repairs were not covered under my policy. This happened in the middle of a cross country trip in August 2021. It was unsafe to use by the time I got it home and took 5 months to repair.

Driver 5'07" tall weight approximately 245 lbs in seated position comfortable driving the seat belt will not extend to allow release or application of the emergency/parking brake.

After purchasing used Thor Four Winds 31Y with 1095 miles on the odometer from Albany Rv, Albany NY in April 2021, the air bag system began to stay constantly on (illuminated). The dealer refused to address the issue. I had the air bag system repaired at Albany Light Truck and Car Repair, Albany NY at a cost of $1734.05. According to Albany Light Truck and Car Repair the cause of the problem was improper installation of the swivel front seats that pitched the seat sensor between the seat base and the vehicle floor cutout. Seats were rewired including drilling a separate hole in the floor next to the passenger seat to accommodate wire routing. Thor refused to reimburse me for the repair as I requested in December 2021 via Registered mail. Scans of the repair bill and the completed repair are attached.

The contact owns a 2018 Thor Outlaw RV. The contact stated while driving approximately 55 MPH, the chassis was rattling and shaking. The contact pulled off the road safely. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was not diagnosed or repaired for the chassis failure. The manufacturer had been informed of the failure. The failure mileage was approximately 4,000.

Tire pressure monitoring system fails during vehicle operation. The system will report high tire temperatures, high tire pressures and different tire readings will drop out providing no information. The inaccurate reporting informs the driver the vehicle has excessive tire temperatures and low or high tire pressures. The motorhome has been to the Freightliner repair facility twice and the defects are still occurring. This defect has occurred in August 2021, September 2021, October 2021, January 2022

1. Problem: main power (connect) switch doesn’t communicate It shows there is power to the coach but IT DOES NOT SHOW whether or not the main power is connected to the chassis (motor) battery. I have been stranded with a dead chassis battery because of Thor’s neglect to use a communicative power switch. Safety issue because one could be camping in an area without emergency start services because of this. 1. Thor is aware these improper power switches in the 2018 (and in other model years) are non communicative and can leave people stranded. Thor has admitted the 2018 switch is wrong and corrected the switch in the2022 models (I confirmed this at the dealer). They have admitted fault. 3. If owners of 2018 Vegas Models (and other model years using the uncommunicative switch as ours) can be left stranded - that’s risky and a safety issue. Thor tried to replace my power switch but found it too difficult (and possibly potentially more costly) and, as such, abandoned the replacement. One moment I was delighted about their concern for my safety and we’re replacing it, and then I was told they were abandoning the replacement because they deemed it too hard). Can you believe Thor doing such a thing? The dealer has confirmed this is risky and a safety issue. I now have an RV I’m scared to use feeling it may not start because the switch doesn’t communicate connection to the chassis. This totally unacceptable

I own a Thor Tellaro RV, body made by Dodge. Thor puts a 2nd alternator under the hood and a flange in front of it. This flange rubs against the radiator hose causing it to break. The coolant caused leaked out and the engine overheated and quit. Thor has acknowledged this problem, but Thor had no recall notice and will not cover the engine under warranty. This could have been a safety issue by starting an engine fire and having the vehicle stop in the middle of a state highway. Fortunately, neither of those things happened.

Hood hold down locks have no arms to engage into the body inorder to prevent the hood from opening. No attachment the hood cauld result in it opening up and hitting the windshield.

The contact owns a 2021 Thor Freedom Traveler. The contact stated that while her husband was driving 60 MPH, the shade above the windshield fell without warning, nearly hitting the contact's husband. Upon investigation, the contact discovered that the shade was only being held by a single nail. The contact called the dealer and initially received no response. The dealer then called back and requested to inspect the vehicle to determine the cause of the failure. Thor manufacturer was notified of the failure and the contact was informed that she would receive a call back from the case manager. The vehicle had yet to be repaired. The failure mileage was approximately 10,000.