THOR MOTOR COACH Complaints

WE WERE TRAPPED IN OUR RV AT THE GAS STATION. WE WERE PARKED AND ATTEMPTING TO EXIT TO GET GAS. WE PULLED THE DOOR LATCH (MANUFACTURED BY TRIMARK CORP) TO EXIT BUT THE DOOR WOULD NOT OPEN. THE PLUNGER WOULD NOT RETRACT FROM THE LOCK POSITION. EVENTUALLY WE WERE ABLE TO USE A KITCHEN KNIFE AS A SCREWDRIVER (SINCE OUR TOOLS ARE KEPT OUTSIDE OF THE MOTOR COACH) TO REMOVE THE INSIDE DOOR HANDLE ASSEMBLY. WE THEN HAD TO PRY THE PLUNGER TO THE INSIDE TO DISENGAGE IT. WE WERE THEN ABLE TO PUSH THE DOOR OPEN IN ORDER TO EXIT. FROM THAT POINT WE HAD TO USE THE DEAD BOLT TO SECURE IT CLOSED.

TL* THE CONTACT OWNS A 2018 THOR CHATEAU RV. THE CONTACT STATED THAT THE RV WAS PLACED IN STORAGE FOR THREE MONTHS. THE CONTACT STATED THAT THE PROPANE TANK LEAKED PROPANE FUEL. THE RV WAS TAKEN TO GANDER RV AND OUTDOORS OF BARTOW LOCATED AT 203 BARTOW 7400 STATE RD 60 EAST, BARTOW, FL 33830 TO BE DIAGNOSED. THE CONTACT STATED THAT THE PROPANE LINES WERE SEVERED BY THE REAR SPRING STRAP HANGERS. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.*DT*JB

THE MERCEDES BENZ THOR MOTOR COACH SUDDENLY WENT LIMP (WOULDN'T GO HIGHER THAN FIRST GEAR OR FASTER THAN ABOUT 10-15 MPH). THE YELLOW ESP, ABS AND ASR/BAS INDICATOR LAMP LIT WHILE THE ENGINE WAS RUNNING, EVEN WHEN IT WAS STATIONARY. CRUISE CONTROL BECAME INACTIVE. THE COACH'S OPERATING MANUAL SUGGESTED TO NOT DRIVE THE VEHICLE AS IT COULD RESULT IN AN ACCIDENT. AFTER RESEARCHING MORE ON THE TOPIC, WE FOUND THAT IT'S A PROBLEM THAT MANY MERCEDES SPRINTERS HAVE AND MAY BE UNDER EXTENDED FEDERAL WARRANTY.

THE WINDSHIELD WIPERS COMPLETELY STOPPED WORKING, IN THE UP POSITION, WHILE USING THEM WHILE DRIVING IN THE RAIN.

WHEEL SPEED SENSORS CHANGED 6 TIMES SO FAR. WHEN SENSOR ISSUE, ABS, TRACTION CONTROL, & ESP LIGHTS UP ON DASH, CRUISE CONTROL DISABLED, ABS DISABLED. IF TWO SENSORS GO OUT AT SAME TIME, VEHICLE GOES IN LIMP MODE. SEEMS TO BE NUMEROUS COMPLAINTS ON RV'S BUILT ON MERCEDES BENZ SPRINTER 3500 CHASSIS.

I BOUGHT ON 9-12-17, ON THE 1ST RAIN, WIPERS ONLY CLEARED ABOUT 50% OF THE DRIVERS VIEW. DEALER MADE ADJUSTMENT TO COVER MORE WINDSHIELD WHICH NOW LEFT TIE WIPERS ABOUT 1 FT. FROM BOTTOM WHEN RESTING, I CAN LIVE WITH THAT, PROBLEM NOW WAS IN 2ND RAIN AND WIND, THE WIPERS WRAPPED AROUND BOTH CORNER POSTS, HAD TO TURN OFF WIPERS AND PULL OVER. I TOOK BACK TO DEALER AND HAD THEM RETURN TO ORIGINAL POSITION, 50% BETTER THEN NONE. HAVE NOT NEEDED WIPERS UNTIL 6-9-2020 AND IN A POURING RAIN AND 20 MPH WIND, WIPERS ONCE AGAIN WRAPPED AROUND BOTH POSTS. UNABLE TO USE WIPERS AT ALL, MADE TO MY SHORT DESTINATION WITH VERY LIMITED VISIBILITY. CALLED MANUFACTURER AND THEY STATED THAT DEALER NEVER REPORTED THE ISSUE AND THAT OUT OF WARRANTY, AND SHOULD HAVE ANY RV DEALER ADJUST, UNFORTUNATELY THIS HAS BEEN DONE THE LAST TRIP TO DEALER AND AS STATED THE SITUATION STILL EXISTS! AS STATED WIPERS COVER ABOUT 50 % OF DRIVERS VIEW, BUT MODERATE RAIN AND WIND WHEN DRIVING ON HWY MAKE THEM UNUSABLE.

I WAS DRIVING SOUTHBOUND ON LOOP 303 ARIZONA AT APPROX 60 MPH IN THE MOTORHOME WHEN VEHICLES PASSING STARTED MAKING HAND GESTURES AS IF SOMETHING WAS WRONG WITH MOTORHOME. I PULLED THE MOTORHOME ONTO THE SHOULDER OF THE ROADWAY AND UPON EXITING AND BEGINNING TO CHECK THE OUTSIDE OF THE MOTORHOME I FOUND ON THE DRIVER SIDE ONE OF CARGO DOORS OUTER SKIN HAD SEPARATED FROM THE CARGO DOOR BACK TO THE HATCH HANDLE WHICH HAD STOPPED THE DOOR SKIN FROM COMPLETELY COMING OFF. THE CARGO DOOR WAS THE FIRST DOOR ON DRIVER SIDE FRONT THAT IS FOR THE COACH BATTERY COMPARTMENT. AT TIME OF INCIDENT THERE WAS LIGHT TRAFFIC AND WEATHER DRY WITH LIGHT TO MODERATE WIND. IT APPEARED TO ME THAT THE DOOR SKIN DEBONDED AND SEPARATED FROM THE DOOR AND THE WIND BEGAN TO PEEL, PUSH THE DOOR SKIN BACK. THE DOOR HATCH HANDLE WAS WHAT STOPPED THE DOOR SKIN FROM BEING TOTALLY REMOVED AND STRIKING A VEHICLE OR MOTORCYCLE. (HAVING 27 YEARS IN LAW ENFORCEMENT MADE THIS INCIDENT HAVE A SIGNIFICANT NEED TO BE ADDRESSED.) IN SOME RESEARCH I HAVE FOUND THAT OTHER OWNERS OF THOR MOTORHOMES HAVE HAD THE SAME ISSUE ONE I KNOW OF CLAIMED TO HAVE FILED WITH NHTSA. *TR

FLOORS IN THE UNDERSIDE PASS-THROUGH STORAGE COMPARTMENTS AND COMPARTMENTS HOLDING THE WATER TANKS IS COMPOSED OF A VERY THIN LAYER OF PLYWOOD SANDWICHED BETWEEN TWO LAYERS OF VERY THIN ALUMINUM. THIS MATERIAL IS NOT WATERPROOF AND HAS DELAMINATED, CAUSING THE FLOORING TO LOSE ITS RIGIDITY. THIS AREA IS NORMALLY USED TO STORE ITEMS LIKE GRILLS, CHAIRS, CARPETS AND OTHER NECESSARY ITEMS WHILE TRAVELING. IT IS ALSO THE ONLY FLOORING UNDER THE WATER TANKS. AS THE FLOORING WEAKENS AND FAILS, THESE ITEMS COULD POSSIBLY FALL THROUGH ONTO THE HIGHWAY, CAUSING HAZARDOUS CONDITIONS FOR THE COACH AND OTHER VEHICLES TRAVELING ON THE HIGHWAY. IN TALKING WITH THE PREVIOUS OWNER, HE STATED THAT HE DISCOVERED THIS SAFETY ISSUE JUST A MONTH OR SO AFTER PURCHASING THE COACH. THOR HAD REFUSED TO REPLACE THE FLOORING. AFTER NUMEROUS REQUESTS FOR REPAIRS, HE HAD RETURNED THE RV TO CAMPING WORLD FOR FAILURE OF BAY FLOORING (AMONG OTHER ISSUES). WE WERE NOT INFORMED OF THIS ISSUE WHEN WE PURCHASED THE COACH BUT DISCOVERED IT AFTER PURCHASING IT. DURING THE REPAIRS, OUR TECHNICIAN DISCOVERED EVIDENCE OF PREVIOUS ATTEMPTED REPAIRS TO OTHER COMPARTMENTS. HE ALSO NOTED THAT THE FLOORING BENEATH THE HOT WATER BAY IS ALREADY SHOWING EVIDENCE OF DELAMINATION. *TR

PROPANE GAS HOLES WERE CRASHED THE BODY FRAME. CAUSING PROPANE GAS TO EMPTY. *TR

FLOORS IN BOTTOM STORAGE BAYS ARE SAGGING AND BOWING ARE AT RISK OF FAILING OUT ON HIGH WAY. NEED TO BE REPLACED WITH BETTER MATERIAL .