2024 TOYOTA GRAND HIGHLANDER Complaints

Since we purchased the 2024 Grand Highlander Hybrid Limited in April 2024, there has been an issue filling the fuel tank completely when the vehicle is on empty. The stated fuel tank capacity from the owner’s manual is 17.8 gal, however the maximum amount of fuel that can be pumped into the tank using auto fill at the gas station is 12 gal before the pump “kicks off”. After this, the fuel gauge on the dash reads full, however fuel range shown is 330 mi (at 30 mpg average gas mileage) when it should be closer to 500 mi with specified fuel tank capacity of 17 gal and 30 mpg. Shortly after filling the fuel tank, the fuel gauge and range will quickly decrease while driving. From researching and reading dozens of online forums about this issue, I tested filling the tank manually at the pump, extremely slowly, not using the auto fill lever. Two times doing this test, I was able to pump 14.5 gal into the tank before the pump “kicked off”. After these fill ups, the fuel gauge showed full and did not quickly decrease when driving. Also, the range now showed 450+ mi remaining. Both times after what appears to be an actual full tank fill up, the vehicle recorded over 400 miles before the fuel low light turned on, while previous max miles was in 300 range. It seems as if the fuel tank design does not allow the fuel to enter and settle in the tank quickly enough when filling, causing the pump to “kick off” prematurely and not actually fill up the tank. This issue causes the vehicle to not reach the full mileage range with advertised MPG and tank capacity, causing more frequent and inconvenient trips to the gas station. We have taken the vehicle to a Toyota Service center and they documented the issue but were told by Toyota Corporate that they do not have a fix for it at this time. Tech Tip T-TT-0742-23 exists on NHTSA.GOV website related to this issue from November 2023.

This vehicle is supposed to have a 17.8 gallon tank but each time at fill up when the vehicle is on empty you can only put about 13.5 to 14 gallon of gas in the tank. Several owners are experiencing the same issues. Toyota Dealerships are aware and no action is being taken to resolve this issue. The mileage to empty is not aligning with the amount per gallon as advertised per TOYOTA manufacturer.

After shutting engine off, there is a gasoline smell coming from the vehicle. This repeatedly happens. I took the vehicle to the dealer who did a variety of tests but could not diagnose or fix the cause. The result is I cannot safely park the vehicle in my garage. I have requested that the complaint be sent to Toyota on January 15. No response or acknowledgment as yet.

Check axel joint problems. Every time the car turns either way there is a loud clicking sound. This could be a big problem because it is a steering system. It has been confirmed by the dealership and part are on order. They said it is not a safety issue but I feel the steering and axle is a big component and if it fails it could result in damage of property or life. This has not been inspected by the police or insurance only the dealership confirmed it. There are also many others with this type of vehicle having this problem. There were no warning lamps or anything to show something was wrong only the loud clicking noise.

CV joint/ axle malfunction. Vehicle is at 15,000 miles and both front cv joints and axles needed to be replaced. Only highway driving done. Many people are reporting that this happens and is fixed then continues to happen repeatedly after. This needs to be a recall! Owners should not be responsible for faulty equipment like this. There is a popping grinding noise when turning the wheel and accelerating.

Vehicle does fill gas tank to capacity of 17.2 gallons. It only fills about 12 gallons. It has a 2.6 gallon reserve so only fills about 14.5-15 gallons. The reserve is not included in range est on dash. Vehicle gets 230-270 miles per tank. You have to pull gas nozzle half way out to even get this 12.9 gallons - gas almost overflows to get this done. If your est millage left is 44 miles you can only get about 10 gallons in. The gas overflowing when trying to get more gas in the car is common. Many complaints online. This is a safety issue and known by Toyota and dealerships.

Since December 18, 2024 I have had this happen 5 times. I come to a complete stop and have my foot on the brake. The car will then hop four-five times (like the sensation of shifting in manual with a cluch and you don’t shift correctly and the car will hop). I am not sure why this is happening. I took it to the dealer and they haven’t experienced the issue. This doesn’t happen at every full stop either.

The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

I call the dealer the say they already have remedy but they requested the parts to the manufacturer and they don't know when they will received the order I call the manufacturer they don't know either, Now my car is in the dealer because it was out of oil and is a brand new car, I need help the Toyota and the dealer are not respecting my safety I'm scar to have an accident and my airbags won't works

I bought this car brand new three weeks ago from a Toyota dealership.and there are all kinds of distortions in the glass on the windshield of the vehicle. There are all kinds of wavy distortions on the glass on the windshield. With the windshield glass, not being clear, it makes me concerned about the safety features not working properly. These distortions makes it difficult to drive the vehicle because it’s not clear and is distracting. The glass is acoustic heated glass made by Pilkington.