2023 TOYOTA SEQUOIA HYBRID Complaints

I purchased my daughter's Nava in 2022 because of the extended rear-facing, the ability to fly with it, and its overall composition. My husband and I were driving today and we noticed my daughter kept getting out of her seat. Once we got home, on further investigation, we determined the issue to be a faulty, self-ratcheting system. My daughter is [XXX] in [XXX]. There should be no reason the straps are becoming loose. [XXX] we weren't in an accident on the freeway. I sent an email along with a video to the warranty department and I'm waiting to hear back. I am extremely frustrated as this car seat cost over $550 to purchase brand new With a two-year warranty. After doing further investigation, this seems to be an ongoing problem with the Nuna Rava. This is unacceptable and their faulty product has put my child's safety and life at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The ECU in my Sequoia is incorrectly programmed when towing a trailer. I have a 6,000# dual axle electric brake travel trailer that I use my Sequoia to tow with. I set up the trailer specifications in the vehicle computer per the Toyota owner's manual and set the trailer gain per the Toyota owner's manual. The problem I experience is when the gain is set this way the trailer brakes lock-up under moderate braking. To remedy the trailer brakes locking up, I reduce the gain. The problem is, in order to stop the trailer brakes from locking up under moderate to heavy braking, I have to reduce the gain to the point the trailer brakes are effectively not operating. I have already brought the vehicle and trailer to a Toyota dealership, and they were able to reproduce the issue I am experiencing with the brakes. However, Toyota has closed my case with no remedy. I never experienced this issue with the previous vehicle (a 2015 Toyota Tundra) I used to tow this same travel trailer with. I believe the ECU is incorrectly programmed causing a different voltage output being provided to the trailer when 1) the brake pedal is depressed; vs. 2) when the trailer brake controller slider is operated (to set trailer gain).

Vehicle comes with factory installed trailer towing equipment. 1. When a trailer is hooked up and headlights are turned on no signal is sent through the seven blade connector to turn on the running lights on the trailer. 2. When the trailer is connected no signal is sent through the seven blade connector to activate the electric brakes on the trailer. Because of these defects I was unable to tow my trailer. I have connected the vehicle to three different trailers and experienced the same issue. I have taken the vehicle to authorized dealer twice and they deny the problem.

The contact owns a 2023 Toyota Sequoia Hybrid. The contact stated that while driving at undisclosed speeds, the trailer hitch cover separated from the vehicle. There were no warning lights illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and filed a claim. The failure mileage was approximately 21,650.

T-SB-0043-24. In this safety bulletin it is noted that front brakes squeak. Loudly I might state. Happens always in the morning when backing out of covered garage. The bulletin says to verify then replace. Can get no help from Dealership or from Toyota USA. Very annoying and do not know about danger.

Upon purchasing my 2023 Toyota Sequoia, I noticed that the rear hitch cover had a tendency to come loose while driving and eventually fall off. I promptly addressed this issue with the dealership, and they replaced it with a new one. However, the problem persisted, and the replacement cover also failed after just a few days. This occurred when the vehicle had been driven for approximately 2,000 miles. The hitch cover continues to fall off.

The contact owns a 2023 Toyota Sequoia Hybrid. The contact stated that while the vehicle was parked, the hitch cover detached from the rear bumper. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000.

Twice now, when I attempt to refill the fuel tank, with the truck off, the tank "burps" out about 8 to 10 ounces of gas which spills on me, the left side fender and left side tire. When I put my ear to the filler neck, I can hear the fuel pump running (with the truck OFF). I sent the dealer a video off the noise I hear at the filler neck. Also the discoloration on my new Michelin ten ply tires. Went to dealer, Master Mechanic had no idea. He also didn't know where the battery was in the truck to perform the open recall. Service manager said he would start a TAS report with Toyota and let me know. I month went by and I heard from no one. I sent the service mgr two texts, no reply to either, I called the service writer and he said he would get back to me....I'm still waiting. I called Toyota Help line today. They said they would call the dealer. I while later, the service mgr called me and had no excuse for ignoring me. He wants to keep the truck of six months to duplicate the video I sent him. He doesn't have a Sequioa loaner and he said even if he did, I could NOT tow with it since its against their policy. I tow ever day with the truck. Being a retired Professional Engineer, I think there is a software issue telling the fuel pump to run to purge the charcoal canister every few months. I'm must be hitting that frequency when I refill. It would be nice to talk to a Toyota Engineer, or maybe they want to wait for it to burst into flames.

My wife returned home and exited the car leaving her key inside the car. She went to open the backdoor to get our infant son out and the car had locked itself. She had to call me at work so that I could unlock the car with the app.

The Lane Tracing Assist (LTA) fails to properly deactivate when a trailer is equipped. The owners manual specifically states this should occur, the dash indicates that LTA is OFF but the indicator remains and the system provides steering inputs. When towing a trailer any abrupt movements can induce oversteer or trailer sway leading to loss of control, the LTA may perform abrupt movements. I have notified but received no response, so far no accident has occurred. The warning and indicator lamps are not in sync and don't align with the true system status. Details are from when I first noticed this system issue. I'm providing snippets from the manual showing the expected behavior, and the indicators. I also have included a screenshot of a video I made that shows the trailer detection, warning that LTA is OFF and the LTA indicator remaining ON.