2015 VOLKSWAGEN PASSAT Complaints

HORN, STEERING WHEEL BUTTONS, POWER STEERING AND DRIVER SIDE AIRBAG ARE NOT WORKING AS A RESULT OF A FAULTY CLOCK SPRING.

TL* THE CONTACT'S DAUGHTER OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE KEY WOULD NOT INSERT INTO THE IGNITION. CAMELBACK VOLKSWAGEN (1499 E CAMELBACK RD, PHOENIX, AZ 85014, (602) 648-9181) WAS CONTACTED AND STATED THAT THE IGNITION NEEDED TO BE REPLACED AND THE WARRANTY EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

ON TWO OCCASIONS, THE VEHICLE'S ENGINE STOPPED WORKING WHILE THE CAR WAS MOVING. THE FIRST INSTANCE, THE CAR STALLED WHILE MOVING AT 5MPH ON AN EXPRESSWAY EXIT RAMP. IT RESTARTED AFTER 30 MINUTES (BLOCKING TRAFFIC FOR THAT PERIOD OF TIME). WHEN ATTEMPTING TO RESTART, THE MOTOR WOULD TURN OVER, BUT THE ENGINE WOULD NOT START - AS IF THERE WAS NO GASOLINE. THE SECOND STALL OCCURRED WHILE DRIVING ON AN EXPRESSWAY AT 55MPH. IN THAT CASE THERE WAS AGAIN A SUDDEN LOSS OF ALL POWER. HOWEVER, THE VEHICLE WOULD NOT RESTART. THE CAR WAS TAKEN TO A DEALER ON BOTH OCCASIONS. THE DEALER REPLACED THE BATTER ON THE FIRST VISIT. ON THE SECOND VISIT, THE DEALER CLAIMED THAT THERE WERE FAULT CODES RELATED TO THE HIGH PRESSURE FUEL RAIL THAT NEEDED TO BE RESET.

TAKATA RECALL. TL* THE CONTACT OWNED A 2015 VOLKSWAGEN PASSAT. WHILE DRIVING 4 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BURNS TO BOTH ARMS AND UPPER RIGHT SIDE THAT REQUIRED MEDICAL ATTENTION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V014000 (AIR BAGS). THE VEHICLE WAS TOWED TO A LOCAL TOW YARD WHERE IT WAS CONSIDERED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT INFORMED THEM TO CANCEL THE UPCOMING APPOINTMENT FOR THE RECALL REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V014000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. VOLKSWAGEN OF MACON (4786 RIVERSIDE DR, MACON, GA 31210, (478) 781-7701) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

CAR LOST POWER WHILE DRIVING. ALMOST CAUSED CRASH, AS I WAS ACCELERATING AND SUDDEN LOSS OF POWER WITH CARS COMING. CAR WOULD NOT REV OVER 2K RPM, AND TOOK ABOUT 2 MINUTES TO GET TO 45MPH. DEALER DIAGNOSED CAR AND SAID HIGH PRESSURE FUEL PUMP WAS BAD. THEY CHANGED THAT, FUEL FILTER, AND CLEANED DIESEL TANK.

MY HEATER CORE IS BAD. THERE WAS A PREVIOUS RECALL ON OLDER PASSAT MODELS, BUT FOR 2015 IT IS NOT INCLUDED. I HAD TO PAY $871 TO HAVE MY HEATER CORE REPLACED, AS IT STARTED TO LEAK COOLANT IN MY CAR. ONE OF THE HOSES GOING TO MY FIREWALL ALSO BUSTED, SO IT HAD TO BE CHANGED. THE CAR WAS LEAKING LOTS OF COOLANT FROM UNDER THE CAR TOO. ON 9/11 AFTER THEY SUPPOSEDLY FIXED IT ON 9/07/19, MY LOW COOLANT LIGHT TURNED ON. I WAS NEAR DEALER, SO THEY SAID THEY WOULD LOOK AT IT. THEY THINK IT HAD AN AIR BUBBLE THAT CAME OUT, WHICH MADE MY COOLANT LIGHT COME ON. THEY TOPPED IT OFF. DEALER SAID THEY CHANGED MY HEATER CORE, BUT I STILL HAVE NO HEAT INSIDE MY CAR. TAKING BACK 9/23 TO HAVE CAR LOOKED AT.

MY DPF SENSORS MELTED WHILE DRIVING, ALMOST CAUSING ME TO CRASH AS THE CAR LOST POWER WHILE DRIVING SPEED LIMIT (70MPH) AND SUDDENLY WENT DOWN TO 45MPH. DEALER REPLACED SENSORS, BUT PROBLEM WAS NOT FIXED.

TAKATA RECALL I RECEIVED A TAKATA RECALL NOTICE RECENTLY FOR MY 2015 VW PASSAT. I AM CURRENTLY A DOD CIVILIAN WORKING AND LIVING IN GERMANY. WHEN I MOVED HERE 2 YEARS AGO FOR MY JOB I SHIPPED MY CAR WHICH DID NOT HAVE A RECALL PLACED ON IT AT THE TIME. WHEN I RECEIVED THE NOTICE I CONTACTED VW CUSTOMER CARE FOR ASSISTANCE. DUE TO MY LOCATION THEY REFERRED ME TO THE OVERSEAS MILITARY CARS SERVICE (OMCS) FOR FURTHER ASSISTANCE IN COORDINATING RECALL REPAIRS WITH VW DEALERS IN GERMANY. I DID SO, HOWEVER WAS INFORMED BY THE OMCS REP THAT THE RECALL WAS ONLY APPLICABLE IN THE US AND THAT THE REQUIRED PARTS AND TOOLS TO COMPLETE THE RECALL IS NOT AVAILABLE OVERSEAS FOR THE RECALL TO BE COMPLETED BY LOCAL VW DEALERS (SEE ATTACHED PHOTO OF EMAIL). SHE SAID OMCS HAS ALERTED VW OF THIS ISSUE BUT RECEIVED NO RESPONSE. SHE SAID THERE WAS NOTHING OMCS COULD DO AND I NEEDED TO DIRECT ALL OF MY QUESTIONS TO THE MANUFACTURER. I CONTACTED VW AGAIN AND EXPLAINED THE SITUATION, BUT RECEIVED A RESPONSE THAT THERE WAS NOTHING THEY COULD DO AND I NEEDED TO DIRECT ALL FURTHER QUESTIONS AND REQUEST FOR ASSISTANCE TO OMCS (SEE ATTACHED EMAIL). I HAVE CONTACTED BOTH AGENCIES REPEATEDLY AND REQUESTED TO SPEAK TO SUPERVISORS, BUT HAVE NOT BEEN GIVEN AN OPPORTUNITY AND CONTINUE TO BE REFERRRED TO THE OTHER. IN THE MEAN TIME, I AM DRIVING A CAR WITH A SIGNIFICANT SAFETY HAZARD AND IF/WHEN IT IS TIME TO MOVE BACK TO THE STATES, I WILL NOT BE ABLE TO SHIP THIS CAR WITH OUTSTANDING RECALLS. I DO NOT KNOW WHO I CAN GO TO FOR ASSISTANCE AT THIS TIME AS BOTH VW AND THE OVERSEAS AGENCY THEY REFER ME TO ARE DENYING RESPONSIBILITY.

TAKATA RECALL. I TRIED TO DO FACTORY RECALL AIRBAG, BUT MY AIRBAG MODULE IS NOT WORKING. THE DEALER DOESN'T/CANNOT DO ANYTHING ABOUT IT. AIRBAG INDICATOR SOMETIMES BLINKS AND SOMETIMES DOESN’T. MY VOLKSWAGEN PASSAT IS 2015.