2015 VOLKSWAGEN PASSAT Complaints

The clockspring has failed. It was identified by Safford VW in Fredericksburg in March 3 2022 because of the airbag light illuminating. I was told the clockspring part is on national backorder and given my car back. The Horn does not work, the airbag light is on, the airbags would not function in the steering wheel if needed and none of the steering controls work. The vehicle will not pass state inspection. The dealer will not provide a rental for this issue and VW cannot provide any information on this backordered part. VW requires the dealer to provide a rental for 10 days before they will consider a buyback of the vehicle for a warranty repair and the dealer refuses to provide a rental for clockspring issues. I have repeatedly called Safford VW for updates who told me they have multiple vehicles waiting for the same part and cannot help me. I called VW and they also cannot provide any updates for this part and have no resolve on how to make my vehicle safe to drive on a factory warranted part. I requested a vehicle buy back with VW and the request was denied because the vehicle has to have been at the dealer for more than 10 days OR multiple repairs for the same problem. I am stuck in a loop with VW and a faulty factored warranted part that cannot be produced.

Clockspring broke so no airbag and the dealership won’t fix it and it’s under warranty.

The contact owns a 2015 Volkswagen Passat. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed that the clockspring needed to be replaced; however, the clockspring part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that an ETA for parts was not available. The failure mileage was approximately 167,000.

Clockspring broke when making a turn in the drive-thru pharmacy. Loud pop, then lost all power to steering wheel. Horn does not work, none of the controls work and the airbag is not guaranteed to work. Car has been at dealership for 5 months waiting for a repair. No ETA for 5 months now....

The car consumes one quart of oil per week. Also, the Electronic Stabilization Control and ABS cause the car to sputter and stop. This happened in 2019 and now it is happening again in 2022.

The car have received the airbag replacement per the takata airbag recall approximately 2 years ago, as of Jan 29 2022, the clock spring has failed shortly after hearing the crunching sounds as I steered the vehicle. immediately airbag light came on, horn and steering wheel buttons wont work at all. we took the car in and VW confirmed that was a failed part. They even mentioned that the clock spring itself is new along with the airbag. fast forward few months and we still are waiting for the clock spring. I even contacted my trusted vendor that sells only OEM parts and they have one in stock, exact same part number and VWoA refused to reimburse me if I am to buy it. this is a serious safety concern! I cant even use my horn at all to warn rude drivers that cuts me off almost everyday. we have 3 children to think about!

While at the dealership for other emission related warranty items, the vehicle clock spring broke which disabled the driver side air bag, the horn and other steering wheel related controls. This occurred in late December 2021. The replacement part was on back order with no definitive delivery date provided. As of today, 4/5/22, the item is still on backorder with no estimate date for parts.

During a left hand turn a loud "pop" occurred in the steering wheel while illuminated the Air Bag error light and disabled the horn and all steering wheel controls. I called Volkswagen about the errors and was transferred around on phone system, hung up on while transferring, message left with no contact back. While searching online have found numerous air bag recalls with clock spring issues but this model is not showing it although it is obvious it has failed. The car is not currently safe to drive and is parked, I currently own 4 of these VW TDI Passat's and need this addressed. Thank You

The clock spring in my VW Passat has failed twice, leaving my horn and drivers side airbag inoperable. By not having an airbag and horn creates a safety hazard to myself as the driver if I were to be involved in a head on collision and the other drivers as I cannot notify them via a honk of the horn. This VW part has a past of failing and recalls. There is just not a specific recall on my VIN. The part is on “back order” making a resolution almost impossible.

PART OF TAKATA AIR BAG. AIR BAG LIGHTS ON IN DASH. VEHICLE LISTED FOR AIRBAG RECALL. BUT NOT WHEN ITYPE IN VIN. RECEIVED AIR BAG SETTLEMENT LETTER BUT WHEN I GO TO REGISTER, RECALL ONLY GOES TO 2010 VW PASSAT. AS STATED 2015 PASSAT IS LISTED FOR AIR BAG RECALL