2023 VOLVO XC90 Complaints

The contact owns a 2023 Volvo XC90. The contact stated while driving 65 MPH, the low fuel warning light illuminated and the vehicle decelerated, lost motive power, and stalled. The contact attempted to restart the vehicle, but the vehicle would not restart. The vehicle was towed to the dealer. After several attempts to restart the vehicle, the dealer was able to restart the vehicle and stated that no failure was found. The manufacturer was not contacted. The failure mileage was 1,000. The VIN was not available.

The rearview camera on the Volvo continually freezes, is delayed to start or blacks out. Since I have had the car for the last year there have been multiple times a week where reverse is selected and the rearview camera loads, then when I start backing the camera image freezes two to three times before jumping and resuming normal operation. I've also experienced where the camera image is displayed, then the screen temporarily blacks out for a second and then the image is displayed again. This happen most notably when the car is unlocked and then immediately shifted into reverse. I've brought this into show the repair shop but they state it is normal behavior or they can't replicate the issue (even though I've provided them a video of the issue happening). After a year it's getting very dangerous as backing into tight spaces, a delay or black out can cause me to hit something or someone thinking I'm further away then I really am. When the car is in a deep sleep (not driven for a few days), then the camera can take upwards of 15+ seconds to load after turning on the car and selecting reverse.

This afternoon for no reason, the car flashed a non-stop message “Drive to workshop. Propulsion system Service urgent.” I drove about 3 minutes at 15 mph to get the car somewhere safe, all the while the engine not turning correctly and could not accelerate safely. This appears to be a VERY common and dangerous issue for Volvo hybrids and there was a recall last year. It clearly did not fix the issue though.

On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removing and opening the battery to replace a part inside the battery." Due to a backlog and waiting for parts, they stated it would be 6 weeks before they could repair. On July 28, 2023, The Volvo dealership repair stated, "the first spare part (for the defective battery) that was delivered was unfortunately defective and had to be sent it back." They will keep us up-to-date. The dealership is aware of the R10198 Recall for the Electronic Control Module.

1. When putting vehicle in reverse the backup camera has a slight delay which can cause serious accidents. I've never driven a vehicle with such delays. Needs to be checked out. 2. When putting vehicle in reverse, the backup camera comes up, ut if you press any button on the main screen the backup camera screen will go away. For example I press the AC button, the backup camera will disappear and the AC settings will come up. This causes a very dangerous situation. There isn't even a way to get back the camera view once you press anything on the screen. This happens because Volvo cars don't have much physical buttons left, so everything is controlled on the screen. In my opinion, when reversing, the backup camera should always be the dominant thing on the screen, no other functions should be able to overwrite that.

On April 29th 2023 while washing my Volvo XC90 I opened the trunk to clean out the crevasses around the car. As I continued to wipe down/dry the vehicle I placed my hand at the top of the trunk opening and moved my way downwards to wipe the bumper and side of car. Unfortunately, the handsfree tailgate feature activated and the trunk began to close on my hand. Due to my hand being so close to the the spring and the speed in which the trunk door closed I was unable to move my hand fast enough. My Middle, Index and pinky finger were all crushed inside of the car trunk. No one was able to render aid to me for several minutes. I was able to contort my body enough to push the trunk button and unlock it but the gate itself would not lift. I even in a state of panic tried to kick under the car to initiate the lift, I tried lifting as best I could to get relief off of my hands. Finally about 5 minutes later a passerby came and rendered aid to me and he had to manually lift the trunk up to free my fingers. The experience has been traumatic and I am taking all necessary steps via the Volvo dealership and Volvo to have this matter checked out and resolved. The car has no sensors around the trunk with the exception of something blocking it from closing completely. Also, if you are not carefully and are leaning into the trunk and trip the handsfree tailgate sensor it can close on you if you are leaning into the trunk - this is an issue I saw with my XC60 (2021) that clearly was not resolved. I did go to the ER and wound up with thankfully a bruised hand/tendons but no broken bones but I will need to follow up with a hand surgeon to ensure I do not have tendon/nerve damage.

The contact owns a 2023 Volvo XC90. The contact stated that before exiting the vehicle, he pressed the park button and the vehicle inadvertently started to reverse. The vehicle was taken to a dealer where the vehicle was diagnosed but no cause for the failure was found. The contact stated that the gear shifter and parking brake failed to engage as needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,000.

The 2023 model features a push button to shift the vehicle into park. When pressing the button, the vehicle does NOT always shift into park. I’m not sure if it only registers with a certain force, but often I’ve pressed the button many times only to realize that I’m not in park as I remove my foot from the brake and propel forward. I’ve been keeping the ‘auto break’ feature on this way when it doesn’t switch into park at least the car doesn’t possibly roll into something I’m parked behind. When Parking permanently and shutting the vehicle off I’ve started just turning the car off completely avoiding the step to put the car into park first. However, I don’t think it’s safe to have to take so much care to ensure your car switches into the park gear. I was only able to find one other person with the same complaint in an online forum, I believe because this shifter set up is new for all of the 2023 models. The person in the xc40 thread describes my exact safety concern. https://www.xc40forum.com/threads/gear-selector-park-button-requires-extra-force-to-shift-into-park.6079/

1)Rear 2nd row seat Creaking noises. I visited the dealer 3 times, showed evidence with video clips what I recorded, but they couldn't find the cause. I thought that replacing the entire seat was the best way, but the work was finished by applying lubricant only, and this phenomenon continues even after that. The noise disappears when the seat is folded and unfolded as a trial, but it reappears after a few days, and there is no noise when the passenger sits in the seats. These cases are mentioned in swedespeed.com, a user's Internet forum, but there seems to be no improvement. The problem is noise that interferes with the concentration of driving. 2) When passengers board the 2nd and 3rd row seats and do not wear belts, there should be a warning sound and warning message, but there is none. 1st row seat works fine.