2004 VOLVO XC90 Complaints

2004 VOLVO XC90 FRONT RIGHT TIRE BECAME DISCONNECTED FROM THE AXLE AND COLLAPSED UNDER THE VEHICLE. UPON INSPECTION MECHANIC DETERMINED THAT THE TIE ROD SNAPPED IN HALF. *KB THE VEHICLE WAS TOWED TO A DEALER AND THE TECHNICIAN FOUND OUT THAT THERE HAD BEEN A RECALL ON THE TIE ROD (RECALL 06V155000). THE TIRE RODS WERE REPLACED ON BOTH SIDE UNDER THE RECALL. *NM

MY 2004 XC90 AWD BEGAN EXPERIENCING ODD ELECTRICAL PROBLEMS THIS SPRING AT ABOUT 45000 MILES. WHILE DRIVING AT CRUISING SPEED, THE VEHICLE WOULD SUDDENLY AND WITHOUT WARNING EXPERIENCE A HARD JERK FOLLOWED BY ACTIVATION OF THE WINDSHIELD WIPERS AND LOSS OF POWER TO THE RADIO. FIRST TIME, THE DEALER COULD NOT REPLICATE THE PROBLEM BUT DOWNLOADED ELECTRICAL SOFTWARE UPDATES. SAME THING SECOND TIME AND BACK TO DEALER, AGAIN COULD NOT REPLICATE, AND THEY DOWNLOADED TRANSMISSION UPDATES FOCUSING MORE ON THE JERKING ISSUE. THIRD TIME IT HAPPENED, I CONTINUED TO DRIVE THE CAR TO THE DEALER SO THEY COULD SEE WHAT I WAS EXPERIENCING. ON THE WAY THERE, I HAD COMPLETE LOSS OF ELECTRICAL POWER: NO POWER TO SPEEDOMETER, TO GAS GAUGE, TO WINDOWS, TO AIR CONDITIONING, RADIO, ETC. ALSO HAD LESS THAN FULL POWER TO DRIVE WITH. THE DEALER AGAIN DOWNLOADED ELECTRICAL SOFTWARE UPDATES AND GAVE ME THE VEHICLE BACK. SAME PROBLEM FOR 4TH TIME THIS FRIDAY AND THEY TELL ME THEY HAVE PUT NEW COMPUTER INTO CAR. FORTUNATELY THERE HAVE NOT BEEN ANY DEATHS OR CRASHES, BUT THIS DEFECT CAUSES A SERIOUS SAFETY PROBLEM WITHOUT ANY WARNING. *JB

VEHICLE FIRE IN THE FRONT PASSENGER SIDE OF THE ENGINE COMPARTMENT - LOOKING FOR ANY PROBLEMS NOTED WITH THIS MAKE / MODEL - ONLY THE COMPUTER SYSTEM AND HEADLIGHT FOR THE VEHICLE IS LOCATED IN THIS AREA. *NM

THE FRONT END TIE ROD BROKE SUDDENLY ON OUR 2004 VOLVO XC90 BRINGING THE CAR TO A COMPLETE HALT JUST AFTER MY SON HAD PULLED ON TO THE EXIT RAMP AFTER DRIVING 35 MILES ON A MAJOR 6 LANE HIGHWAY IN NEW JERSEY. WE WERE SOOOO LUCKY. VOLVO REPLACED BOTH FRONT END TIE RODS WITH WHAT THEY CLAIM TO BE A NEW AND IMPROVED TIE ROD. WE STILL QUESTION THE SAFETY OF THE CAR AT THIS POINT AND WILL NOT ALLOW OUR TEENAGERS TO DRIVE IT ON THE HIGHWAY. VOLVO USA HAS BEEN ANTAGONISTIC WITH US ABOUT TAKING BACK THE CAR BUT OUR LOCAL DEALER IS WILLING TO TRADE IT FOR ANOTHER VOLVO. *JB

PULLING INTO A STORE PARKING LOT WITH MY FOOT ON THE BRAKE AND OPERATING AT VERY SLOW SPEED, THE VEHICLE DRAMATICALLY ACCELERATED BY ITSELF CAUSING A WRECK AGAINST A TREE. *NM

DT*: THE CONTACT STATED WHILE DRIVING AT 20MPH, THE RIGHT REAR WHEEL DETACHED FROM THE VEHICLE. THE RIGHT REAR WHEEL BEARING HAD FRACTURED AND WAS IDENTIFIED AS THE ROOT OF THE PROBLEM. THE VEHICLE WAS TOWED TO THE LOCAL DEALER FOR INSPECTION; HOWEVER NO REPAIRS WERE MADE.

I AM EXPERIENCING CONTINUING SAFETY PROBLEMS WITH MY VOLVO XC90. THIS VEHICLES ALL WHEEL DRIVE (AWD) SYSTEM IS MALFUNCTIONING WITHOUT WARNING AND AT RANDOM TIMES. THIS RESULTS IN UNPREDICTABLE AND ERRATIC VEHICLE HANDLING WHICH CREATES SERIOUS SAFETY ISSUES TO THE VEHICLES DRIVER AND OCCUPANTS. THIS HAS BEEN OCCURRING FOR AT LEAST ONE YEAR AND WAS CONFIRMED AND DOCUMENTED BY A VOLVO DEALER DURING THE SUMMER OF 2005. I MUST POINT OUT THIS SAFETY PROBLEM INVOLVES AN ACTIVE SYSTEM THAT CANNOT BE CONTROLLED, ADJUSTED OR DISABLED BY THE VEHICLES DRIVER. THIS SAFETY PROBLEM CAUSED AN ACCIDENT DURING THE WINTER OF 2005. AT THAT TIME, THE ALL WHEEL DRIVE SYSTEM FAILED SUDDENLY AND WITHOUT WARNING ON A SNOW COVERED ROAD. THIS CAUSED SUDDEN AND UNCONTROLLED FRONT WHEEL SPIN WHICH LED TO A LOSS OF VEHICLE CONTROL AND WITH THE VEHICLE SLIDING OFF A ROAD. A TOW TRUCK WAS REQUIRED TO MOVE THE VEHICLE BACK ON THE ROAD. THE VOLVO DEALER THAT CONFIRMED THE PROBLEM HAS MADE SEVERAL FAILED ATTEMPTS TO REPAIR IT. THEY HAVE DOCUMENTED COMMUNICATION PROBLEMS WITHIN THE VEHICLES HIGH SPEED NETWORK AND RELOADED VEHICLE SOFTWARE. THEY HAVE ALSO REPLACED: 1) THE VEHICLES FRONT WHEEL SENSORS, 2) THE MFI MODULE USED FOR VEHICLE DIAGNOSTICS, 3) THE BCM MODULE USED BY THE AWD SYSTEM, AND 4) THE AWD AOC UNIT WITH CLUTCH AND TRANSMISSION. NONE OF THIS HAS RESOLVED THE SAFETY PROBLEMS I AM EXPERIENCING FROM THIS VEHICLE. THIS VOLVO DEALER HAS TOLD ME THE PROBLEM CANNOT BE REPAIRED BECAUSE: 1) THE VEHICLES DIAGNOSTIC SYSTEM DOES NOT REPORT ANY DIAGNOSTIC CODES, 2) THEIR OWN TECHNICIANS CANNOT DIAGNOSE THE PROBLEM, AND 3) VOLVO TECHNICIANS CANNOT DETERMINE THE PROBLEM. MY REQUESTS TO VOLVO CARS OF NORTH AMERICA HAVE BEEN IGNORED OR REJECTED, EVEN BY VOLVO CONSUMER AFFAIRS AND VOLVO REGIONAL MANAGERS. I AM LEFT TO DRIVING A VEHICLE WITH OBVIOUS SAFETY PROBLEMS THAT CANNOT BE DIAGNOSED OR REPAIRED BY ANYONE. *NM

I PARKED MY VEHICLE IN MY DRIVEWAY ON THE EVENING OF FRIDAY, AUGUST 12, 2005. I LEFT ON VACATION THE FOLLOWING MORNING LEAVING MY VEHICLE IN THE DRIVEWAY. I RETURNED FROM VACATION LATE ON THE EVENING OF AUGUST 21, 2005. THE FOLLOWING MORNING WHEN I WENT OUT TO LEAVE FOR WORK, THE VEHICLE WOULD NOT START. I CALLED AAA IN ORDER TO HAVE THE CAR JUMPED. IT WOULD NOT JUMP. I THEN CALLED THE VOLVO DEALERSHIP AND THEY TOLD ME TO CALL THE VOLVO HOT LINE FOR A TOW. THE VEHICLE WAS TOWED TO THE GENGRAS VOLVO DEALERSHIP IN EAST HARTFORD, CT ON THE MORNING OF AUGUST 22, 2005 AND IT REMAINS THERE AT THIS TIME. THE DEALERSHIP SERVICE DEPARTMENT REPORTS THAT ALL OF THE COMPUTERS ARE MALFUNCTIONING. THEY REPORT THIS TO BE "AN ACT OF GOD" AS IN THE CAR WAS STRUCK BY LIGHTENING. I WAS ADVISED TO REPORT THIS TO MY INSURANCE COMPANY WHICH I DID. AN APPRAISER WAS DISPATCHED TO LOOK AT THE VEHICLE AND THEN SPECIAL ENGINEERS FROM NORTH EASTERN TECHNICAL SERVICES. INC IN FALL RIVER, MA WENT TO THE VOLVO DEALERSHIP TO VIEW THE VEHICLE. THEY REMOVED TWO COMPUTER MODULES WITH PERMISSION OF THE SERVICE DEPARTMENT AND MICROSCOPICALLY EXAMINED THEM TO DETERMINE IF ANY CONNECTORS, CIRCUIT BOARD OR COMPONENT DAMAGE WAS PRESENT. NEITHER MODULE SHOWED ANY INDICATORS OF DAMAGE. AT THIS POINT THE CLAIM HAS BEEN DENIED BY MY INSURANCE COMPANY SAYING THAT THE PROBLEM IS A WARRANTY PROBLEM. VOLVO DISPUTES THIS SAYING IT IS "AN ACT OF GOD". THE VEHICLE IS LESS THAN TWO YEARS OLD AND HAS LESS THAN 24,000 MILES ON IT. I HAVE NOT BEEN ABLE TO DRIVE THE VEHICLE SINCE AUGUST 12, 2005. IT DOES QUALIFY FOR THE LEMON LAW, BUT MORE IMPORTANTLY, I FOUND THAT THERE HAVE BEEN OTHER REPORTED ELECTRICAL SYSTEM FAILURES OF THIS MODEL. I AM CONCERNED THAT THIS IS INDEED A PROBLEM WITH THIS PARTICULAR MODEL AND THE VOLVO IS TRYING TO COVER IT UP. *JB

WE LEASED OUR VOLVO XC90-T ALMOST EXACTLY 1 YEAR AGO TO DATE FROM SOUTH COUNTY VOLVO. LESS THAN 3 MONTHS LATER, THE CAR WOULDN'T START. THEY SAID THAT MY WIFE MUST HAVE LEFT A LIGHT ON; THE BATTERY WAS RECHARGED AND WE TOOK THE CAR BACK. 2 MONTHS LATER, THE CAR AGAIN WOULD NOT START; AGAIN IT WAS TOWED-BACK TO THE DEALERSHIP. THIS TIME, THEY SAID THE BATTERY WAS BAD. THE THIRD TIME THEY SAID THERE WAS BAD SWITCH WHICH CONTROLS THE LIGHTS AND THAT WAS CHANGED. ON THE FOURTH OCCASION, WHICH INCIDENTALLY OCCURRED EXCATLY ONE YEAR LATER ON JULY 7TH, 2005, THEY (AGAIN) SAID WE MUST HAVE LEFT A LIGHT ON...NO ONE CAN BE THAT DUMB, NOT EVEN ME!. I AM FAST LOSING MY CONFIDENCE IN VOLVO!

1) 7,500 MILE CHECKUP (UNDER 7,000 MILES ON CAR) 2) CHECK ENGINE LIGHT KEEPS ACTIVATING. THIS STARTED ON TUESDAY. I ONLY USE PREMIUM GASOLINE IN CAR. 3) RECEIVED ''ANTI-SKID SERVICE REQUIRED'' MESSAGE WITH YELLOW INDICATOR LIGHT REMAINING ON. THIS HAPPENED ON TUESDAY AND LATER DISAPPEARED AFTER DRIVING THE CAR AGAIN. 4) THERE IS A PROBLEM WITH THE GEARSHIFT INDICATOR. WHEN I CHANGE GEARS FROM PARK TO ANYTHING ELSE, THE DISPLAY PANEL IS EITHER BLANK OR IT SHOWS AN INCORRECT GEAR '' IT WILL SHOW NEUTRAL WHEN I AM IN DRIVE OR REVERSE. ALSO IN ALL CASES, THE GEARSHIFT ON THE FLOOR WILL NOT LIGHT UP SO IT DOESN''T SHOW AT ALL WHAT GEAR I AM IN. THIS HAPPENED ONCE LAST WEEK AND HAS BEEN HAPPENING ON AND OFF SINCE THEN. 5) I THINK BECAUSE OF NUMBER 4 ON MY LIST, THE CAR SEEMS TO HESITATE AND EVEN BUCK A LITTLE BIT UPON ACCELERATION. THESE SYMPTOMS RESULTED IN VOLVO HAVING TO REPLACE THE TRANSMISSION ON MY CAR. THE CAR WAS JUST REACHING ITS ONE YEAR MARK AND HAD LESS THAN 7,000 MILES ON IT WHEN THIS HAPPENED. THANKFULLY THE CAR IS UNDER WARRANTY, BUT I FIND IT COMPLETELY UNACCAPTABLE AND UNSAFE THAT SOMETHING LIKE THIS WOULD HAPPEN TO MY CAR. ALSO, THE DAY THE CAR WAS TO BE PICKED UP FOR SERVICE I RECEIVED TWO BRAKE FAILURE PULL OVER SAFELY MESSAGES. THIS ALSO HAD TO DO WITH THE TRANSMISSION NEEDING REPLACING. AGAIN, COMPLETELY UNACCAPTABLE.