VOLVO Complaints

AS FAR BACK AS 2011, THERE WERE COMPLAINTS THAT VOLVOS EQUIPPED WITH THE CITY SAFETY SYSTEM WOULD SUDDENLY STOP OR SLOW DOWN FOR NO REASON. THIS SAME SITUATION HAPPENED TO ME IN SEPTEMBER 2018. AS I WAS MAKING A LEFT TURN TO CROSS AN INTERSECTION, MY VOLVO S60 SUDDENLY CAME TO A HALT. THERE WAS NOTHING IN FRONT OF ME. I WAS NOT SURE WHAT HAD HAPPENED AS I HEARD A GRINDING NOISE. I PULLED THE CAR OVER AND AS I WAS ABOUT TO GET OUT OF THE CAR, I NOTICED A WARNING ON THE DASH THAT THE CITY SAFETY HAD GONE OFF. FOR SOME UNKNOWN REASON, MY VOLVO HAD DECIDED TO JUST STOP. FORTUNATELY FOR ME, THERE WERE NO CARS APPROACHING THE INTERSECTION FROM THE OPPOSITE SIDE AND NO ONE WAS BEHIND ME. HAD THERE BEEN, I COULD EASILY BEEN REAR ENDED OR SIDE SWIPED. THE FOLLOWING DAY, I IMMEDIATELY CONTACT VOLVO AND SCHUMACHER VOLVO IN WEST PALM BEACHES. DESPITE PROVIDING A FULL EXPLANATION TO VOLVO, THEY REFUSED TO COMMENT OR ADDRESS THE MATTER. SCHUMACHER TOOK MY CAR AND DID A FULL INSPECTION, WHAT THEY FOUND WAS THAT THE CAMERA WAS DIRTY AND THEY HAD TO REMOVE AND CLEAN IT. NOW LET ME BE CLEAR, THE INSIDE OF MY WINDSHIELD IS SPOTLESS. THE OUTSIDE IS CLEAN. WHAT SCHUMACHER WAS REFERRING TO WAS THE CAMERA INSIDE THE UNIT THAT IS SEALED UP AGAINST THE TOP OF THE INSIDE WINDSHIELD. HOW COULD THIS CAMERA EVEN GET DIRTY? THIS IS THE REASON THE CITY SAFETY SYSTEM COULD HAVE CAUSED A FALSE POSITIVE. THE SYSTEM COULD INCORRECTLY ASSUME THERE WAS SOMETHING IN FRONT OF THE CAR AND PUT ON THE BRAKES. AFTER SCHUMACHER HAD CLEANED THE CAMERA, THEY STATED THE SYSTEM HAD BEEN TESTED AND WAS WORKING. I ASKED THE SERVICE MANAGER, RICHARD, IF WE COULD TEST MY CAR OUT WHEN I PICKED IT UP. UNBELIEVABLY, HIS RESPONSE WAS: 'VOLVO WON'T LET US TEST THE CITY SAFETY SYSTEM. IT IS FAR TOO DANGEROUS. WE CANNOT DO ANYTHING THAT WOULD PUT OUR CUSTOMERS IN DANGER OR DAMAGE A CUSTOMER'S VEHICLE'.

TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING 60 MPH, THE VEHICLE CAME TO A COMPLETE STOP ON ITS OWN. THE CONTACT MANAGED TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE COULD NOT BE TURNED OFF AND THE GEAR COULD NOT BE PLACED INTO PARK. THE VEHICLE EVENTUALLY SHUT OFF ON ITS OWN. THE CONTACT WAITED A WHILE BEFORE RESTARTING THE VEHICLE AND THEN DROVE TO MONTROSE VOLVO OF CLEVELAND (9600 BROOKPARK RD BUILDING C, CLEVELAND, OH 44129, (216) 351-9999). THE DEALER REPLACED THE ELECTRONIC CONTROL MODULE (ECM). THE FAILURE RECURRED AND THE DEALER REPLACED AND REPROGRAMMED THE ECM AGAIN. THE CONTACT WAS IN THE PROCESS OF A BUYBACK CLAIM. THE MANUFACTURER INITIALLY DENIED THE CLAIM, BUT WERE CURRENTLY REVIEWING THE CLAIM. THE VEHICLE WAS LEFT AT THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 12,500.

MY CAR STOPPED IN THE MIDDLE OF THE ROAD WITH MY CHILD IN THE CAR; COME TO FIND OUT THEIR IS A STARTER RECALL ASSOCIATED WITH THIS YEAR MAKE AND MODEL, BUT NOT ASSOCIATED WITH MY VIN. AFTER NUMEROUS OTHER BREAK DOWNS THIS WAS CONFIRMED BY A MECHANIC THAT IT IS AN ISSUE. VOLVO STATED THEY COULD NOT FIND THE ISSUE UNLESS MY VEHICLE WAS THROWING A CODE. WHICH IT NEVER DID WHEN AND WOULD NOT ACCORDING TO THE MECHANIC DUE TO THIS ISSUE. PLEASE ASSIST ME IN GETTING THIS ISSUE FIXED UNDER THE PREVIOUS RECALL PLEASE.

A PRIOR WRECK HAPPEN SEMI TRUCK TRAILER CROSS MEDIAN AND LAY OVER BLOCKING ALL MY LANES IN THE DARK ON 09/10/18 TIME 0040 HRS RAINING WIPER ON . DID NOT SEE IT TILL FINAL SECONDS ROOF OF SEMI TRAILER FACING ME ON THE GROUND I DROVE THRU THE ROOF OF SEMI TRAILER WITH A LOAD OF CANDY IN IT AIR BAG DID NOT GO OFF , EARLY WARNING DISTANCE SENSOR DID NOT GO OFF EXTREME DAMAGE TO FRONT HOOD , CAB AREA MAYBE WITH THE TRAILER IN A ANGLE HIT AND ROOF FACING ME SENSORS DID NOT GO OFF VEHICLE ???

WHILE DRIVING, ALL POWER (ALL POWER) IS LOST, WITHOUT WARNING. DRIVING NORMALLY IN TRAFFIC, THE CAR SIMPLY SHUTS DOWN. ENGINE STOPS, NO LIGHTS (INTERIOR OR EXTERIOR), NO DASHBOARD DATA, SAFETY SYSTEMS DISABLED, NO TURN SIGNALS, NO POWER STEERING, SAFETY FLASHERS DO NOT FUNCTION, ETC. ESSENTIALLY LIKE THE CAR WAS TUNED OFF. TRY TO RESTART - NOTHING. AFTER 'RESTING' FOR 5 MINUTES, STARTS AND RUNS NORMALLY. HAS REOCCURRED 3 TIMES. VISITS TO THE DEALERSHIP HAVE RESULTED IN NEW BATTERY, AND ALTERNATOR. NO DEFINITIVE DIAGNOSIS, JUST 'HOPE' THAT THE PROBLEM HAS BEEN FIXED. BUT NEITHER OF THOSE REPAIRS HAVE FIXED THE PROBLEM, IT REOCCURED AGAIN (3RD TIME). THE CAR IS EXTREMELY DANGEROUS TO DRIVE IN THIS CONDITION, TO ME AND MY FAMILY BUT ALSO TO OTHER DRIVERS ON THE ROAD. IT HAS BEEN TOWED TO THE DEALERSHIP. NO DIAGNOSIS YET.

THE DASHBOARD INSTRUMENT PANEL AND LIGHTS GO OFF AND COME BACK ON WHENEVER. I HAVE HAD THE CAR FOR OVER A YEAR. IT WAS A GIFT. I JUST FOUND OUT TONITE FROM AN OFFICER THAT WHEN THE INSTRUMENT PANEL AND LIGHTS ARE OFF I HAVE NO TAIL LIGHTS. I WAS WONDERING IF THERE HAS EVER BEEN A RECALL. THIS IS VERY DANGEROUS THE DATE BELOW IS IT AN APPROXIMATE. I REALLY DO NOT REMEMBER THE EXACT DATE.

I TOOK MY CAR TO THE SEARS AUTO CENTER AT 1178 EL CAMINO REAL IN SAN BRUNO, CALIFORNIA (SEARS STORE #6909) ON SEPTEMBER 2, 2018 FOR FRONT BRAKES. SEARS RETURNED THE CAR TO ME ON 9/2/18 (A COPY OF MY "FINAL INVOICE" IS ENCLOSED). I SUBSEQUENTLY LEARNED THAT THE DUST BOOT FOR THE RIGHT FRONT BRAKE CALIPER IS MISSING. I RETURNED TO SEARS ON SEPTEMBER 10 AND TOLD THE MANAGER IN CHARGE, MR. HOLLOWAY, THAT I HAD LEARNED - FROM ANOTHER MECHANIC WHO HAD BEEN DOING OTHER FRONT END WORK - THAT THE DUST BOOT WAS MISSING AND THAT THIS IS ONE OF THE COMPONENT PARTS OF THE BRAKE CALIPER SYSTEM (DESIGNED TO KEEP DEBRIS AND MOISTURE OUT OF THE BRAKE CALIPER). SEARS RE-INSPECTED MY VEHICLE ON SEPTEMBER 10 AND CONFIRMED THAT THE DUST BOOT IS MISSING. I WAS TOLD THAT THE DEPARTMENT MANAGER (MR. JULIO ESTRADA) WOULD NEED TO ADDRESS THE SITUATION. ON SEPTEMBER 11, 2018, THE MANAGER OF THE SEARS AUTO CENTER - MR. JULIO ESTRADA - REFUSED TO FIX THE PROBLEM AT SEARS' EXPENSE. I BELIEVE THAT SEARS WAS NEGLIGENT AND ASK THAT NHTSA INVESTIGATE THE CONDUCT OF SEARS AUTO CENTER.

I WANT TO MAKE YOU AWARE OF A VERY SERIOUS CAR ACCIDENT THAT MY MOTHER HAD ON 9-5-18. SHE WAS DRIVING HER 2000 VOLVO S80 WHEN HER CAR BEGAN TO ACCELERATE ON ITS OWN. SHE WAS NOT ABLE TO CONTROL THE CAR. MY MOM HAD HER FOOT ON THE BRAKE BUT THAT DID NOT STOP THE VEHICLE. UNFORTUNATELY, AT THAT POINT THE CAR WAS OUT OF CONTROL HITTING AND BANGING UP ALL THE CARS AROUND IT. THEN THE CAR FINALLY SMASHED INTO ANOTHER CAR STOPPING THE OUT OF CONTROL CAR. MY MOM WAS SERIOUSLY HURT AND TAKEN TO THE HOSPITAL. SHE HAD EMERGENCY SURGERY TO REPAIR HER AORTA THAT TORE FROM THE CRASH. SHE ALSO BROKE HER STERNUM. I AM DEVASTATED BY WHAT HAPPENED TO MY MOM. I FEEL THAT IT IS EXTREMELY IMPORTANT THAT YOU AND VOLVO ARE MADE AWARE OF THIS TRAGIC SITUATION THAT OCCURRED BY THIS VOLVO S80.

KEY IGNITION IS FAILING WILL OFTEN NOT START THEN AFTER MOVING KEY AROUND IN IGNITION TO FIND THE PERFECT POSITION THE CAR WILL START

TL* THE CONTACT OWNS A 2017 VOLVO XC90. WHILE DRIVING 15 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE BECAUSE THE LOW SPEED AUTO EMERGENCY BRAKING/FORWARD COLLISION AVOIDANCE INDICATOR DID NOT ILLUMINATE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO LOWE PEARSON VOLVO BOISE (7805 W GRATZ DR, BOISE, ID 83709, 208-377-3900) WHERE IT WAS DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT NOTHING COULD BE DONE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.