TOYOTA Complaints

AFTERMARKET CHROME 19 INCH WHEELS SOLD BY LEXUS OF MARIN USING WHEEL CONCEPTS INDUSTRIES LLC SWAP PROGRAM (TRADING LEXUS FACTORY WHEELS FOR SAME MODEL LEXUS WHEELS AFTER CHROME APPLIED TO WHEELS OBTAINED FROM WHEEL CONCEPTS) WERE DEFECTIVE. WHEEL CONCEPTS INDUSTRIES CLAIMED PEELING CHROME NOT COVERED UNDER WARRANTY AND RE-CHROMED THE DEFECTIVE CHROME WHEEL FOR MONETARY PAYMENT. AFTER RECEIVING RE-CHROMED WHEEL, A SECOND AFTERMARKET CHROMED WHEEL FROM WHEEL CONCEPTS WAS FOUND TO HAVE HIDDEN PEELING CHROME. APPARENTLY PEELING CHROME WILL CAUSE AIR LEAKS. FIRST SYMPTOM NOTICED ON CAR WAS INCESSANT AIR LEAKS. AFTERWARDS PEELING CHROME DISCOVERED, A LEXUS DEALERSHIP SERVICE MANAGER INFORMED ME HIS EXPERIENCE WAS AFTER MARKET CHROMED WHEELS ON ALLOY WHEELS FREQUENTLY PEELED WHICH WOULD CAUSE AIR LEAKS DUE TO MOISTURE GETTING BETWEEN CHROME AND RIM WHICH CAUSED PEELING AND SUBSEQUENTLY WOULD THEN CAUSE AIR TO LEAK FROM TIRES. CAR AND AFTER MARKET CHROME WHEELS WERE PURCHASED IN 2013 AND PEELING CHROME DISCOVERED IN LATE 2016. PEELING CHROME CAUSE SAFETY ISSUE WITH LEAKING AIR TIRES. I WAS UNAWARE CAUSE OF AIR LEAKS UNTIL APPROXIMATELY NEAR BEGINNING OF 2017 AS BEST I RECALL.

I, LIKE MANY OTHER TOYOTA PRIUS 2016 OWNERS, AM SAD TO REPORT THE WINDSHIELDS IN THIS PARTICULAR MODEL ARE MADE OF LIGHTWEIGHT MATERIAL THAT CANNOT TAKE THE LIGHTEST ROCK CHIP IMPACT. I HAVE DRIVEN A PRIUS 2011 AND A PRIUS 2008 FOR OVER 200K MILES COMBINED AND NEVER HAD A SMALL ROCK CHIP TURN INTO A 3 FT LONG WINDSHIELD CRACK BUT THAT IS WHAT HAPPENED TO MY 2016 PRIUS AFTER ONLY 6000 MILES. I UNDERSTAND ROCK CHIPS WILL HAPPEN, MY CONCERN IS I HAVE NEVER SEEN A WINDSHIELD CRACK SO BADLY OVER A FAIRLY SMALL IMPACT FURTHERMORE THERE ARE CURRENTLY NO AFTER-MARKET WINDSHIELDS AVAILABLE FOR REPLACEMENT AND FACTORY WINDSHIELD REPLACEMENT RUNS BETWEEN $800 AND $1,400 DEPENDING ON MODEL I BELIEVE TOYOTA SHOULD BE HELD RESPONSIBLE FOR THESE DEFECTIVE WINDSHIELD AND ISSUE A RECALL

MY CAMRY HAS AN OIL CONSUMPTION ISSUE THAT IS PART OF A RECALL THAT THE DEALERSHIP DOESN'T SEEM TO WANT TO REMEDY. I AM CURRENTLY DEALING WITH A SECOND TEST AFTER TRYING TO GET THEIR HELP WITH THIS PROBLEM. I HAVE TO REGULARLY CHECK AND ADD OIL FOR FEAR OF RUINING AN ENGINE WITH LESS THAN 60,000 MILES ON IT. I CAN'T SELL THIS CAR IN GOOD CONSCIOUS WITHOUT HAVING THIS PROBLEM RESOLVED. I HAVE NEVER HAD AN ISSUE SUCH AS THIS BEFORE SO I DON'T KNOW WHAT MY RIGHTS ARE WHEN DEALING WITH A TOYOTA SERVICE DEPARTMENT THAT DOESN'T WANT TO PULL THE ENGINE TO MAKE THE NEEDED SEAL REPAIR TO REMEDY THIS PROBLEM. A REPRESENTATIVE TOLD ME PRIVATELY THAT I'M NOT THE ONLY ONE AND A JOB THEY'D RATHER NOT DO. SO WITH THIS TEST THEIR DOING THEY SAID IF ITHE CARS NOT USING OVER A QUART OF OIL IT'S NORMAL ENGINE ENGINE CONSUMPTION. I HAVE OWNED OVER A DOZEN VEHICLES AND THE 63 FORD GALAXY WAS THE ONLY ONE THAT NEEDED OIL ADDED REGULARLY. SO HOW DOES ONE GO ABOUT GETTING THIS PROBLEM RESOLVED?

I WANT TO FILE A COMPLAINT WITH TOYOTA MOTOR COMPANY RELATED TO THE RECENT RECALL OF TOYOTA TACOMA LEAF SPRINGS, WHERE THE DEFECTIVE LEAF SPRINGS CAN SHIFT OUT OF PLACE, PUNCTURING THE GAS TANK, SPILLING GAS ON THE HOT EXHAUST PIPE, AND CAUSING A POSSIBLE FIRE OR EXPLOSION. TOYOTA, WHEN REPLACING THE DEFECTIVE LEAF SPRINGS WITH SAFER ONES, REFUSES TO RETURN THE VEHICLES TO THE CONDITION THEY WERE IN BEFORE THE REPLACEMENT, WHEN AIR BAG, OR IMPROVED LEAF SPRINGS WERE INSTALLED BY THE OWNERS. SINCE AIR BAGS ARE SAFER, MAKE THE TRUCKS HANDLE BETTER, AND ARE ADJUSTABLE WHEN HEAVIER LOADS ARE CARRIED, (SUCH AS CAMPERS LOADED WITH MORE GEAR, OR PICK-UP BEDS WITH MORE CARGO) MANY TRUCK OWNERS ARE HAVING THEM INSTALLED ON DEFECTIVE LEAF SPRINGS, NOT KNOWING THAT THEY WERE DEFECTIVE, EVEN THOUGH THESE DEFECTIVE LEAF SPRINGS WERE DESIGNED AND INSTALLED UP TO 12 YEARS AGO. WHEN TRYING TO HAVE THE RECALL WORK DONE, TOYOTA IS ATTEMPTING TO PROFIT FROM THEIR UNSAFE PRACTICES AND EQUIPMENT, BY INSISTING THAT THE CUSTOMERS PAY FOR REMOVAL OF THE AIR-BAG OR IMPROVED LEAF SPRING SYSTEMS, EVEN THOUGH THE CUSTOMER HAD NO WAY OF KNOWING THEY WERE INSTALLING THESE SYSTEMS ON DEFECTIVE FACTORY EQUIPMENT. FURTHER, TOYOTA IS REFUSING TO DEAL WITH THESE CUSTOMERS UNLESS THEY PAY TOYOTA FOR THE MODIFIED BRACKETS AND INSTALLATION OF THESE BRACKETS ON THE AIR-BAGS, AND THE RE-INSTALLATION OF THESE AIR-BAGS, WITHOUT PAYING FOR THE WORK. THIS WORK HAS ALREADY BEEN DONE, AND NOW TOYOTA INSISTS THAT BE RE-DONE AT THE CUSTOMER'S EXPENSE. THEIR OTHER OPTION FOR CUSTOMERS IS TO REFUSE THE RECALL IF THEY DON'T HAVE THE EXTRA MONEY TO HAVE THE WORK RE-DONE, AND CONTINUE DRIVING WITH AN UNSAFE VEHICLE. THE OWNERS OF THESE VEHICLES, AND THE AIR BAG/IMPROVED LEAF SPRING SYSTEMS THEY'VE HAD INSTALLED ON DEFECTIVE TOYOTA OEM LED-SPRINGS, ARE TOYOTA'S RESPONSIBILITY TO BE RETURNED THE THE CONDITION THEY WERE IN BEFORE THE NEW LEAF-SPRINGS WERE INSTALLED.

FRAME RUST ON 2001 TOYOTA SEQUOIA - VIN#[XXX]. TOYOTA CASE # [XXX]. ON MAR. 7, 2013 THIS VEHICLE'S FRAME WAS INSPECTED AND FOUND TO BE OK AND THEN TREATED WITH A RUST INHIBITOR AS PART OF A TOYOTA RECALL CAMPAIGN. THE DEALER DOING THIS SERVICE WAS TOYOTA OF SCRANTON, IN PA. 3 1/2 YEARS AND 11,000 MILES LATER THIS VEHICLE FAILED THE PA STATE INSPECTION DUE TOP SIGNIFICANT FRAME RUST THROUGH. THERE ARE LARGE HOLES IN THE FRAME AND IN SOME AREAS IN THE REAR VERY LITTLE SOLID METAL REMAINING IN THE FRAME. THE TRAILER HITCH IS ATTACHED TO THE DAMAGED FRAME MAKING AN ACCIDENT WHEN TOWING A TRAILER HIGHLY LIKELY. THE VALUE OF THE VEHICLE HAS GONE FROM $5,000 TO 500 AND I WILL SELL THE VEHICLE FOR SCRAP AND PARTS. THE VEHICLE IS IN EXCELLENT CONDITION, EXCEPT FOR THE ROTTED FRAME. I BELIEVE THERE ARE NOW THOUSANDS OF UNSAFE TOYOTA SEQUOIA, TUNDRA, AND TACOMA VEHICLES OPERATING ON PUBLIC HIGHWAYS. I HAVE NOT HAD AN ACCIDENT SIMPLY BECAUSE THE YEARLY STATE INSPECTION SHOWED THE EXTENT OF THE DAMAGE. I OFTEN PULL A 5000# SKI BOAT, AND 2 HORSE TRAILER BEHIND MY SEQUOIA. I WILL NOT RISK THE SAFETY OF MY FAMILY, MY HORSES, AND FELLOW MOTORISTS BY DRIVING THIS CAR. BUT, HOW MANY DRIVERS ARE COMPLETELY UNAWARE? HOW MANY BELIEVE THE TOYOTA RECALL WAS EFFECTIVE AND THEIR VEHICLES ARE SAFE? I BELIEVE TOYOTA KNEW THE RUST TREATMENT WAS SIMPLY A WAY TO BUY SOME TIME AND THEY ARE NOW REJECTING CASES "THAT RECALL CAMPAIGN HAS EXPIRED" WAS WHAT [XXX] MY TOYOTA CASE MANAGER'S TOLD ME. SHE DIDN'T OFFER ANY HELP, NO BUYBACK, NO FRAME REPLACEMENT, AND SHE DIDN'T SAY I SHOULD NO LONGER DRIVE THE CAR. TOYOTA KNOWS THIS IS A BIG PROBLEM AND THEY ARE NOW PUTTING THEIR LOYAL CUSTOMERS AT RISK, AND ALL WHO SHARE THE ROADS WITH THESE UNSAFE VEHICLES. THE ISSUE WILL BE MOST ACUTE IN THE AREAS OF THE US WHERE HIGHWAYS ARE SALTED AND TREATED FOR WINTER DRIVING. DRIVER'S IN UPSTATE NY, NH, MAINE, MI, WI, MN, ETC. ARE AT HIGH RISK AND TOYOTA KNOWS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

WE BOUGHT OUR BRAND NEW 2017 TOYOTA CAMRY SE, 4 WEEKS AGO, IT SHAKES VIOLENTLY DURING NORMAL DRIVING SPEEDS & FREEWAY SPEEDS. OUR BRAND NEW CAR'S ALL 4 BRIDGESTONE TIRES WERE REPLACED 2 WEEK'S AGO AND THE PROBLEM HAS ONLY GOTTEN WORST EVEN WITH NEW TIRES. THE DEALERSHIP TOOK ANOTHER BRAND NEW CAR FROM THE LOT AND IT HAD THE SAME PROBLEM. WE'VE TESTED 3 OTHER CARS WITH MICHELIN & BRIDGESTONE TIRES AND THEY ALL SHAKE. THE DEALERSHIP HAS VALIDATED THAT THE CARS ARE SHAKING BUT HAS FAILED TO FIX THE PROBLEM. IN THE LAST 4 WEEKS SINCE WE PURCHASED THE CAR THE CAR'S BEEN IN THE SHOP THE LAST TWO WEEKS - AND IS STILL IN THE SHOP. IT MAKES ME DIZZY DRIVING THE CAR. FOR ME THIS IS AT MINIMUM A SAFETY ISSUE AND NOW CAUSING HEALTH PROBLEMS. TOYOTANATION WEBSITE SHOWS MANY OTHER OWNERS WITH THE SAME PROBLEM. HTTP://WWW.TOYOTANATION.COM/FORUM/310-7TH-GENERATION-2012/1200698-2015-2016-CAMRY-VIBRATIONS-SHUDDER.HTML PLEASE HELP! *TR

2008 LEXUS IS250 (VIN [XXX]). RECEIVED A RECALL ON DASHBOARD. CROWN LEXUS IN ONTARIO CALIFORNIA APPROVED THE REPLACEMENT OF DASHBOARD AS WELL AS ALL DOORS IN OCTOBER (?) 2015. I HAVE BEEN CALLING THE DEALER MULTIPLE TIMES, BUT STILL UNKNOWN WHEN THE PARTS WILL COME IN. I HAVE CALLED LEXUS DIRECTLY ON ESTIMATE TIME TO SHIP OUT PARTS, BUT THEY NEVER PROVIDED ANY ANSWER. I AM HOPING TO SELL THE CAR, BUT RESALE VALUE WOULD BE AFFECTED BY THIS NOT TO MENTION THE GLARE CAUSES SAFETY CONCERN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I AM NOT SURE I AM USING THIS FORM CORRECTLY, IT WOULD BE NICE TO GET A CONFIRMATION EMAIL. MY COMPLAINT IS ABOUT THE NEW NAVIGATION SYSTEM BEING INSTALLED ON THE NEW TOYOTAS. I BOUGHT A 2016 AND DISCOVERED THEY ARE MAKING US USE A NAVIGATION SYSTEM CALLED SCOUT GPS THAT REQUIRES THE DRIVER TO FOCUS ON A LIST OF DIRECTIONS ON A SMALL SCREEN FOR DETAILS WHILE DRIVING. WHILE DRIVING WE ARE NOT ALLOWED TO ENTER DATA FOR SAFETY REASONS BUT THIS NEW SYSTEM DOES THIS IN THE OPPOSITE BY REQUIRING THE DRIVER TO ATTEMPT TO FOLLOW A LIST OF WRITTEN DIRECTIONS WHILE DRIVING. THE MAP FUNCTION WHICH WAS LARGE ON PREVIOUS NAV SYSTEMS IS NOW REDUCED TO A SMALL SIZE AND LINES OF TEXT REPLACE THE EASY TO USE MAP. THIS NEW NAV SYSTEM IS AS DANGEROUS AS TEXTING AND TALKING WHILE DRIVING. THE LATER FIELDS ON THIS FORM DO NOT QUITE OFFER A TRUE WAY TO FILE MY COMPLAINT SO SOME OF IT MAY NOT BE RIGHT.

I RECEIVED A RECALL NOTICE IN JULY 2015. I CALLED MY LOCAL TOYOTA DEALERSHIP TO SCHEDULE A DATE TO REPAIR THE PASSENGER SIDE AIRBAG. FAILURE TO REPAIR COULD RESULT IN SERIOUS INJURY OR DEATH TO A PASSENGER IF THE AIRBAG DEPLOYS. TOYOTA TOLD ME THE PART IS BACK ORDERED, THERE ARE 150 PEOPLE AHEAD OF ME ON THE WAIT LIST AND THEY ARE NOT SURE WHEN THE PART WILL BE IN. IN THE MEANTIME, TOYOTA RECOMMENDS THAT NO ONE SITS IN THE PASSENGER SEAT. NOT ONLY IS THIS A HUGE INCONVENIENCE, BUT A POORLY IMPLEMENTED RECALL PLAN.

WHILE I AM DRIVING ON I65 IN MOBILE MY CAR WAS HIT BY SOME KIND OF STRONG THING BECAUSE OF THAT MY CAR ENGINE IS BROKEN. WHO'S GOING TO TAKE RESPONSIBILITY FOR THIS . I NEED JUSTIFICATION ..