BRIDGESTONE TURANZA TIRES Complaints

TL* THE CONTACT OWNS A 2008 DODGE AVENGER EQUIPPED WITH BRIDGE STONE TURANZA EL41 TIRES, SIZE: 215/16.5R17. THE CONTACT WAS ADDING AIR TO THE TIRES AND NOTICED THAT THE PLASTIC VALVE COVER WAS MISSING, CAUSING AIR TO SEEP FROM THE TIRES. THE CONTACT DROVE TO HIS RESIDENCE WHEN HE THEN NOTICED THAT THE FRONT PASSENGER SIDE TIRE HAD BECOME FLAT. THE TIRES WERE TAKEN TO A LOCAL TIRE SHOP WHERE THE CONTACT WAS ADVISED THAT THE AIR PRESSER SENOR FAILED. THE TIRES WERE NOT REPLACED AND THE AIR PRESSURE SENSOR WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000 AND THE CURRENT MILEAGE WAS 32,111. THE VIN WAS NOT AVAILABLE.

ON MARCH 3,2012 WHILE RETURNING FROM ASHEVILLE,NC TO OUR HOME IN GRAYSLAKE,IL WITH A FULL DAY OF NOTHING BUT INTERSTATE DRIVING OUR TIRE WARNING INDICATOR LIGHT CAME ON . WE PULLED OFF AT THE NEXT EXIT BY CALUMET CITY,IL. ASSUMING I JUST NEEDED TO ADD SOME AIR TO THE TIRE I WAS SURPRISED TO SEE THE WHOLE SIDEWALL SPLIT OPEN. WE HAD NOT HIT ANY SHARP OBJECTS OR POTHOLES,BUT THE RUN FLAT TIRE WAS RUINED. AS THE 2011 TOYOTA SIENNA AWD DOES NOT HAVE A SPARE AAA COULD NOT HELP TO REPLACE THE TIRE. THEY COULD TOW US TO THE NEAREST TOYOTA DEALERSHIP, BUT WHEN WE NOTIFIED THE DEALERSHIP THEY INFORMED US SINCE IT WAS LATE SATURDAY AFTERNOON THEY WOULD NOT BE ABLE TO TAKE A LOOK AT THE TIRE UNTIL MONDAY. WE THEN MADE THE DECISION TO HAVE THE VAN TOWED TO THE TOYOTA DEALERSHIP NEAREST OUR HOME(LIBERTYVILLE,IL) AT OUR EXPENSE.TOYOTA GLADLY REPLACED THE TIRE (WITH ONLY 9400 MILES OF WEAR) FOR $283.00 AND TOLD ME IF ANY COMPLAINTS TO TAKE THE TIRE TO A BRIDGESTONE DEALER. I INFORMED THE TOYOTA DEALERSHIP THAT IF THE AWD SIENNA HAD A SPARE AND IF I WOULD HAVE KNOWN BEFORE PURCHASING THIS VEHICLE IT DID NOT HAVE A SPARE I WOULD NOT BE IN THIS PREDICAMENT. I TOOK THE TIRE TO THE BRIDGESTONE DEALER . HE SAID IT LOOKED LIKE THE TIRE WAS DAMAGED(IT WAS NOT,IT JUST SPLIT APART) AND SAID HE WOULD SEND IT TO THE CORPORATE OFFICE TO BE EVALUATED. THIS WAS A MONTH AND A HALF AGO WITH NO RESPONSE. I AM AFRAID THIS WILL HAPPEN AGAIN. *TR

TL* THE CONTACT OWNS A 2009 HONDA CIVIC. THE VEHICLE WAS EQUIPPED WITH BRIDGESTONE TURANZA EL400 TIRES, SIZE 205/55/R16. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH AND FELT A SEVERE VIBRATION ACCOMPANIED BY A WHINING NOISE FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT BOTH THE REAR DRIVER AND PASSENGER TIRES WERE OUT OF ROUND AND EXHIBITED SIGNIFICANT CUPPING. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE DOT NUMBER WAS 0BT2 PM23208 UPDATED 05/08/12*LJ THE CONSUMER HAD ALL FOUR TIRES REPLACED.

I PURCHASED A NEW SET OF BRIDGESTONE TIRES IN FEBRUARY 2010 THAT WERE RATED AT 80,000 MILES. I HAD THEM ROTATED ON A REGULAR BASIS. I JUST WENT IN FOR ANOTHER TIRE ROTATION WHICH DISCOUNT TIRE REFUSED TO PERFORM DUE TO THE UNSAFE CONDITION OF MY TIRES. I ONLY GOT 36,982 MILES OUT OF THE BRIDGESTONE TIRES, WHICH WERE SUPPOSED TO BE RATED AT 80,000 MILES. IN ADDITION TO THE FACT THAT I DID NOT GET EVEN CLOSE TO THE NUMBER OF MILES RATED ON THE TIRES, I FOUND OUT THAT BRIDGESTONE HAD CHANGED THE RATING ON THE TIRES TO 0 MILES. I AM DISAPPOINTED THAT BRIDGESTONE DID NOT INFORM ME, AS THE CUSTOMER, OF THIS QUALITY/SAFETY CONCERN ON THE TIRES. INSTEAD I HAD TO HEAR OF THE PROBLEM WITH THE TIRES FROM DISCOUNT TIRE AT THE TIME OF ROTATION. LASTLY, THE FACT THAT BRIDGESTONE CHANGED THE RATING ON THE TIRES FROM 80,000 MILES TO 0 MILES IS AN ACKNOWLEDGEMENT FROM THE BRIDGESTONE COMPANY THAT THERE IS A WEAR CONCERN WITH THESE TIRES. DISCOUNT TIRE INFORMED ME THAT BRIDGESTONE WOULD ONLY GIVE ME CREDIT FOR $37.00 TOWARD THE PURCHASE OF EACH NEW TIRE. A WEAR CONCERN SUCH AS THIS WOULD MAKE ME EXPECT A RECALL NOTICE AND NEW TIRES WOULD BE PROVIDED TO ME AT THE EXPENSE OF BRIDGESTONE. THIS IS A SAFETY ISSUE AND I AM APPALLED AT BRIDGESTONE'S CONDUCT. OBVIOUSLY BRIDGESTONE DOES NOT STAND BEHIND THEIR TIRES. I HAVE DONE MY PART AND ROTATED THE TIRES ON THE SCHEDULE: ROTATED: SEPTEMBER 2010 AT 56,018, ROTATED:MARCH 2011 AT 64729, ROTATED: MAY 2011 AT 67,866, ROTATED: SEPTEMBER 2011 AT 74,296, NEW TIRES PURCHASED: MARCH 2012 AT 83,620. *TR *JS

TL* THE CONTACT OWNS A 2011 NISSAN SENTRA EQUIPPED WITH BRIDGESTONE TURANZA TIRES, SIZE 205/60R/15. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THERE WAS A BUBBLE ON THE TREAD OF THE REAR DRIVER SIDE TIRE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A ROAD HAZARD. AS A RESULT, THE TIRES WERE NOT COVERED UNDER WARRANTY. THE TIRE WAS NOT REPAIRED OR REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 21,000.

IN LATE 2009, I PURCHASED A NEW 2010 CAMRY HYBRID. THE VEHICLE CAME WITH BRIDGESTONE TURANZA TIRES. I HAVE JUST HAD TO REPLACE THESE TIRES AFTER 2.5 YEARS AND ONLY 19,700 MILES. THE FRONT TIRES WERE 4/32 AND RIGHT AT THE WEAR MARK, THE REAR AT 6/32. THE WORN TIRE TREADS BECAME EVIDENT WITH THE FIRST CHICAGO SNOW. AT 10 MILES PER HOUR, I WAS SLIDING AS I DROVE HOME AND, AT ONE POINT, HAD TO SKID INTO A CURB IN ORDER TO STOP THE VEHICLE SO AS NOT TO SLIDE INTO ONCOMING TRAFFIC IN A CROWDED INTERSECTION. FORTUNATELY, THERE WAS NO ACCIDENT AND NO DAMAGE TO MY VEHICLE OR OTHER PROPERTY. I CONTACTED THE DEALER (FROM WHOM I PURCHASED THE CAR) TO COMPLAIN. HE TOLD ME THE TIRES WERE GUARANTEED FOR FIVE YEARS BUT HAD NO ESTIMATED MILEAGE, WHICH IS HARD TO BELIEVE. I ALSO CONTACTED ANOTHER TOYOTA DEALER AND WAS TOLD THAT THESE TIRES LAST NO MORE THAN 25,000 MILES. I SPOKE WITH A BRIDGESTONE DEALER AND WAS TOLD 40,000 MILES. I HAVE CHANGED THE OIL ON MY CAR REGULARLY AND ALSO HAD MY TIRES ROTATED EVERY SIX MONTHS (MY CAR HAS VERY LOW MILEAGE TO DATE). IT IS EVIDENT THAT BRIDGESTONE TURANZA TIRES DO NOT MEET EVEN THE MINIMUM ENDURANCE REQUIREMENTS.

2011 TOYOTA CAMRY. CONSUMER WRITES IN REGARDS TO PROBLEM WITH VEHICLE TIRES *TGW THE CONSUMER STATED WHILE HAVING HIS 25,000 MILE SERVICE CHECK-UP, THE DEALER INFORMED HIM THE TIRES NEEDED TO BE REPLACED. THE DEALER STATED THE TIRES WERE SHOWING SIGNS OF WEAR AND INDICATED THERE WAS TIRE CUPPING AS WELL, WHICH WAS DUE TO THE VEHICLE BEING OUT OF ALIGNMENT. *JB

TOYOTA CAMRY WITH 20,000 MILES TIRES HAVE TREAD SEPARATION AND PULLS HARD TO THE LEFT. ALIGNMENT DID NOT HELP. REPAIR SHOP IDENTIFIED THE TIRE PROBLEM. *KB

5 MONTHS INTO MY 2011 MB E350 BLUETECH LEASE THE FRONT LEFT TIRE BLOWS ON A HIGHWAY. THE TIRES ARE RUNFLAT BRIDGESTONE TURANZA EL400-02 MOEXTENDED 245/45R17 95H. STOPPED THE CAR AND SAW THE RIM MADE A CUT IN A SIDEWALL. NOT REPAIRABLE, HAD IT REPLACED. 45 DAYS LATER ANOTHER FRONT TIRE IS AGAIN BLOWN ON A HIGHWAY THE SAME WAY. PUT ON A SPARE AND ORDERED REPLACEMENT. 2 DAYS LATER - THIRD TIRE BLOWS THE SAME EXACT WAY. ALL INCIDENTS ARE ON THE ROADS I TRAVEL FOR 10 YEARS AND NEVER HAD ANY ISSUES WITH MY PREVIOUS CARS. COMPLAINED TO LOCAL DEALER AND WAS TOLD IT WAS CAUSED BY MY "WAY OF DRIVING". RIDICULOUS! TIRE REPAIRMAN TOLD ME THESE RUN-FLATS ARE NOT FLEXIBLE AND HAVE A VERY THIN SIDEWALL SO IT GETS PUNCTURED BY THE RIM. SINCE MERCEDES DID NOT WANT TO REPLACE THE TIRES FOR FREE, HOW DO I GET COMPENSATED FOR WHAT I PAID REPLACING THEIR TIRES? *TR

TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY WITH BRIDGESTONE TURANZA EL 400 TIRES, LINE SIZE: 215/60R/16. WHILE PARKED, THE CONTACT NOTICED THE FRONT AND REAR DRIVER AND PASSENGER SIDE TIRES WERE SEVERALLY WORN. THE CONTACT HAD THE TIRES REPLACED. THE DOT NUMBER WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. UPDATED 01/20/12*LJ