2024 BMW IX Complaints

I started my vehicle with my foot on the brake. I put the car in reverse, with my foot on the brake. The car went backwards and hit a parked car. It was 1 car length behind me. I didn't take my foot off the brake and I pushed it harder. The car kept going backwards and I couldn't stop it. I didn't press on the gas pedal. BMW lied and said my after market fitted floor mat was the cause. My floor mat can't lay on the pedal, if I tried toplace it there. BMW had my vehicle for 3 months and I haven't driven it since 12/26/24. My car was purchased in 05/23 and I've had 4 issues. My car shut down on me on 11/23/23. I took it to BMW and they had it for a week. They said it was some type of switch they replaced. I ask them to buy it back from me and they have been giving me the run around.

The contact owns a 2024 BMW IX. The contact stated that there was a software and connectivity failure. The contact stated that the Bluetooth Car Play system, GPS navigation, and electrical systems failed to remain connected. Additionally, occasionally the systems failed to connect. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the software needed to be updated. The vehicle was repaired, but the failure recurred. The manufacturer was contacted. The failure mileage was approximately 200.

The brake pedal in the iX is a dangerous, flawed design. The arm of the brake pedal is at a 45 degree angle, and crosses the path of the accelerator. The result is that my foot clips behind the brake arm. Then my foot is stuck while depressing the accelerator!! It's the exact same result that caused the 2009 Toyota carpet mat recall. I have attached a photo showing the concept, but I am happy to provide further evidence or answer questions. In one photo, you can see that it is possible to entirely wedge a foot behind the brake arm while completely depressing the accelerator. It is compounded and worse with the BMW all-weather mats like you can see in the picture. They have a polygon design, but it is done with huge grooves that catch your heel sometimes and kind of hold your foot in a position. In addition, the Cruise Control button is located immediately where your hand can accidentally press it (I've done it many times). If you accidentally do, it immediately attempts to uncontrolled accelerate to highway speed. There is already a recall on this, and all BMW did was disable the cruise at very low speeds. The problem still exists in traffic! There should not be a nondiscript button that is easy to accidentally press but causes uncontrolled acceleration in a car that can reach 60mph in 4 seconds.

After starting the car, a yellow error message stating the steering had failed came up. The car could not safely be driven on the highway because the steering was shaking the car left/right. The steering rack had failed and needed to be replaced.

I put the auto reverse on and the car ran into a wall. I tried to discuss with bmw and they stated the car performed appropriately and they are stating I had to take over when it ran into the wall. I couldn’t react fast enough as the car ran into the wall quickly. They have since said they will not take responsibility for the accident.

I was in the driver's seat in one-pedal driving. The car was stopped. I attempted to move the vehicle up a few feet so the driver in the car behind could reach the microphone to order their meal. When I tapped the gas pedal, the car moved slightly, but the engine revved loudly and thoroughly; the iX50 then launched itself forward, and I applied the brake. The brake pedal went to the floor. The iX50 launched violently forward. It struck the stopped full-size SUV in the rear. That vehicle came to a stop, literally 20-25 feet forward. The iX50 then hit the steel pole there to protect the drive-thru window. The steel pole came entirely out of the ground. The BMW app on my phone generated a message that the iX50 had a brake failure, that the suspension was unstable, that the iX50 should not be driven, and that the wheels should be blocked so that it could not roll.

Car was in auto park at traffic light and it started to drive and hit the car in front. Brakes or front collision did not stop the car.

Issue 1- Car Starts to slowdown on its own when on self-drive mode on freeways – Has happened 3 X - service center has not be able to reproduce the error but many people on BMW forums has complained about the same in various driving conditions. Ours happened on a straight road with no car ahead of us but a car behind us which nearly caused an accident and a lot of anxiety . Our car went down from 70MPH to 40 and wouldn’t let me accelerate as well . Issue 2 - Front and Rear self-parking modes don’t work – Always have an error and goes in the wrong direction and doesn’t detect open spaces. For example it can’t decipher between grass and tarmac when the feature is being used in a driveway. Have recorded evidence and the BMW service station says the feature can’t be used on a driveway or garage- no documented evidence or information provided to us at the time of sale and till now . ( evidence of dealer notes also available) - Big safety issue as car goes on grass, hits garage walls, is reversing on side walks Issue 3 Reverse assisted parking doesn’t work flawlessly – even with the foot of the pedal it continues to speed and go fast - don’t think the service center even tried to duplicate this issue. All three are safety concerns for me and my family and is unacceptable. We have video recordings of the last two issues and screenshots are attached . The same have been shared with BMW but no one seems to care

On 9/6/2023 I arrived home at [XXX] around 3:30 pm. I stopped the car and put the car in "Park". Immediately car moved with full force like a rocket and hit the garage wall head on. Car got stalled, while this happened I still had my seat belt on. I was able to reverse the car about 5 feet and put back in park but I was not able to shut off the car engine manually. I have been using the wallet key on my apple phone. That also failed to stop the engine of the car. Then I went inside the house and brought the physical key and it was able to shut the engine off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 BMW IX. The contact stated while driving 40 MPH, the vehicle stalled. The contact took the vehicle to the local dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 23V449000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 350.