2024 BMW X5 Complaints

No incident. However, I do want to highlight the fact that even after almost 4 months BMW has no remedy for my VIN number for this recall: NHTSA Recall Number 24V104. I am hoping that NHTSA can put more pressure on BMW to expedite remedy of this recall.

Four Check Engine lights and a Drivetrain Malfunction related to the high voltage hybrid system including problems with the battery cooling, continuing to charge instead of stopping at 100%, and high voltage faults. Coolant smell in the ventilation system in the cabin as well as hot electrical smell after charging and from the regenerative system on a long descent in the mountains. Has been happening multiple times and taken to the dealer multiple times over the past 10 months. The dealer has only replaced a part one time (the evaporative container), but typically just resets the system and sends it home. I have reported this to BMW NA and asked for a buyback, but so far it has been denied.

I am started to lease this car in August 2024. After 2 weeks, the car just halted, unable to move. Luckily this happened in my driveway. It took BMW more than 1 month to repair this. They had to change the combined charging unit with a different part number (upgraded part). At that time the car had roughly 200 miles on the odometer. In February of this year (2024), the car had a drivetrain fault, related to high voltage batteries. That time, it was still drivable but it did spend 2 more weeks at the dealership. Three weeks ago, I had another catastrophic failure with the car halting suddenly. This time, I was not as luck as the first time. It happened away from home. With no power at all, I was able to somehow park the vehicle. It got towed to the dealership again. I don’t have a diagnosis for this case. What they told me is that they thought that this problem with my electric engine was fixed. Last week, after BMW North America instructing the dealership on how to presumably fix the car, the dealership told me that they were told to halt any repairs until further notice. I am left waiting. Even if they think that they may have fix the problem, it seems that bmw does not really know how to address it. There are many such complaints about this specific model on various boards, complaints about high voltage problems, complaints about combined charging units that are defective, complaints about these drivetrain faults and malfunctions. Yet, there are no recalls. I am trying to get this car replaced but I am afraid that it will require a lengthy and expensive legal battle. Please consider looking into it. You will find many customers like me with this model. Having a car halting like this for no apparent reason, without any warning is pretty dangerous. Many thanks.

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

6 weeks after purchasing the car, the 'check engine' light came on. The dealer evaluated the car (although it took nearly 2 weeks to simply diagnose the issue) and found that the 'high voltage battery control module' was bad and needed replacement. Then, I waited 2 more weeks for the part to be shipped from Germany. Then, another 2 weeks waiting for installation. So - the car was in the service department for 6 weeks. Now, an alert has appeared on the dashboard - "Engine oil service required". The car only has 3920 miles on it. BMWs maintenance schedule requires the oil service to occur between 7 and 9K miles. This car has been a real disappointment.

The contact owns a 2024 BMW X5. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds while accelerating. Additionally, while the transmission was in reverse (R), the brake pedal was depressed, but the vehicle failed to stop immediately. An unknown warning light was illuminated. The contact became aware of NHTSA Campaign Number: [XXX] (Electronic Stability Control, Service Brakes) associated with the VIN from Cars.com. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased a new BMW x5 50e in September 2023. It currently has 1601 miles. As I was getting onto the freeway onramp on 3/7/24, I felt the SUV losing power and got an error message (actually 2). The first message indicated the "High-voltage system," telling me I could continue driving but should have the system checked. The second message stated a "Drive train malfunction" and indicated roadside assistance was not needed. The error messages provided incorrect guidance as I lost all power to drive the SUV. I could drift the SUV over to the shoulder of the onramp. Fortunately, I had not fully gotten onto the freeway, or I could have been hit when the SUV lost power. The car had no power and would not drive. There was no warning of malfunction prior to the sudden loss of power and the simultaneous appearance of the warning message - one followed by another. I tried restarting the SUV, but it would immediately shift back to Park. It was not drivable, and I had to have it towed by AAA to the dealership. The malfunction has the potential to result in a catastrophic outcome. Upon researching the issue online, I found there are several other BMW owners with the same issue; some have been unable to have the problem fixed. The BMW dealer was not yet able to determine the underlying problems and deny this is a known issue (although it is). They told me they have contacted BMW NA and are waiting to hear back. I was told they did not have a loaner and they had done me a favor by putting my car ahead of others. They will not return my calls (only text messages) and cannot give me information about the problem or timeframe I will go without a car. I read others had similar issues and must have their car repurchased by BMW NA. This seems to be a problem BMW is aware of. I do not know if I can ever feel safe in this SUV - there will always be the concern of the SUV running out of power on the freeway or in isolated areas.

- As we were driving down a largely empty highway ([XXX] near Pollock Pines, CA), we heard an extremely loud bang. We looked back and the large rear sunroof (the non-moving one) had exploded - the glass was crazed with shatter fragments and continued to audibly crackle for several minutes. No significant sections of the glass had fallen out, but there were small splinters of glass (< 1mm in size) all over the cabin including on our 4 month old in the rear seat. - The vehicle is currently at the dealer service center awaiting service. It is available for inspection on request. As far as I know it has only been inspected by me and the dealer service representative. - The explosive sound caused a significant distraction while driving, and the glass fragments that rained into the cabin resulted in a minor injury to my hand and posed a risk of internal and external lacerations to all of us. - At no point were there any warnings prior to the explosion. Afterwards, there were also no warnings, though the problem was obvious. There are several nearly-simultaneous reports of this on new X5s: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We purchased the car June 3rd 2023. Since purchase the car has given a Check engine light over6 times and the Expansion Valves have been replaced. It has spend 50+ days in service since purchase. On 1/26/24 the High Voltage system light cam eon and the car is back for repairs for 7 days and still not resolved. The automated parking systems are prone to errors and have nearly cased accidents. Luckily I intervened and stopped using them. The eSim features that are advertised do not work. I have spoken to BMW NA and hey have not been helpful.

I took ownership of the vehicle on 12/23/23 and Had a Drivetrain and High Voltage warning on 1/13/24. Dealer took vehicle on 1/18/24 with approximately 925 miles and returned vehicle on 1/22/24. On 1/25/24 I now have a check engine light on. I am not sure what can be done to fix this, but I am very concerned that this will be an ongoing issue with no resolution.