2024 BMW X5 Complaints

I am requesting NHTSA assistance regarding a serious and recurring braking safety concern involving our BMW X5. We initially reported braking problems to BMW and brought the vehicle to the dealership for evaluation. We were advised that the vehicle was operating normally. Subsequently, a brake related recall was issued, and the vehicle underwent recall related service. Despite this, braking concerns continued. We again reported the problem and were advised after evaluation that the vehicle was operating properly. There were subsequent incidents involving abnormal braking behavior. During 1 incident, my wife was slowly parking the vehicle when it did not stop as expected despite repeatedly applying the brake pedal. The vehicle continued moving and collided with a wall before eventually stopping. We have also experienced abnormal brake vibration and other concerning braking behavior. Because of these repeated safety concerns, the vehicle is currently the subject of pending lemon law litigation involving BMW North America. Most recently, we returned the vehicle to the BMW dealership because of the braking and safety concerns. The vehicle remained there for approximately 4 months. We have not received a clear explanation of what diagnostic testing, inspection, repair, or corrective work was performed during this extended period. We were then informed that the vehicle was ready for pickup. When we went to retrieve it, it was covered with substantial dust and had very low tire pressure. We were unable to take it home. Our primary concern is safety. We do not know whether the reported braking malfunction was identified or corrected, what was done during approximately 4 months at the dealership, or the technical basis for releasing the vehicle for operation. We regularly transport our young children in this vehicle and are extremely concerned about driving it without knowing whether the braking problem has been properly identified and addressed. We respectfully request

I purchased my 2024 BMW X5 new at BMW Alexandria, Virginia it’s have approximately 34,000 miles . I have taken X5 into dealer warranty repairs regarding malfunction emergency call system since May 2026. Total 3 visits to dealer to resolve this issues has been unsuccessful in resolving the issues . At the moment ,‘‘quote’’from dealership below: the shop foreman has opened the TASARA CASE on the vehicle....and has sent the information to the head engineer of BMW OF NORTH AMERICA. We are waiting on a response at to what to do with the issue that we have....it may need a new HUH module . On two additional separate visits 2 TCU or TSB modules and 1 wiring harness were replaced. On 06/30/26 dashboard warning emergency call malfunction REAPPEAR AGAIN. There are numerous complaints regarding this issues online forum . BMW should take responsibility in resolving this matter maybe it’s in need of a major recall . Furthermore , defects in the emergency call system may result in loss of life / injury what the system was designed features. When I made my purchase on this X5 BMW I was believing its was reliable and trustworthy had me thinking otherwise. 7/14/26 Gotten call today from service advisor they may not be able to resolve issue and mentioned option but didn’t go into details . Afterwards received 2nd text from my service advisor case would be expedited to head engineer of BMW . Wondering what next ??

The driver's odometer and vehicle status screen intermittently blacks out, whereby not showing the speed of the vehicle and any driver warnings. It appears that this may a design issue associated to thermal events (i.e., perhaps the screen is overheating when the outdoor temperature rises to 33 C or more). I have taken my vehicle to the BMW dealership in Chandler, Arizona, so they believed reprogramming was the solution. Shortly thereafter, the screen blackout condition manifested again. I strongly suspect that this is a design safety issue. I am very concerned that BMW didn't properly validate their design nor did have sufficient thermal relieve solutions for higher than normal temperatures.

The air conditioning fan has five fan beats starting with extra low, low, medium, high and extra high. The extra low is too low, but when you turn the fan speed up to one, it becomes as loud as the highest setting often sounding way too loud where it is hard to hear anything. Causes a problem then when adjusting buttons to get it to your temperature, especially while driving on an expressway. Vehicle was taken in and looked at by the dealership, but returned with the same issue and issues have also been reported online by various owners of the vehicle.

Driving at 70 mph down a clear stretch of highway, no cars in front, panoramic sunroof spontaneously exploded. Not under an overpass, no flying debris. Temperature was 54 degrees F. on a sunny day. The vehicles behind me pulled back as my sunroof showered them. Wife and daughter in vehicle, fortunately, the panoramic shade was closed, so no debris impacted anyone. As it’s visible on the pictures, the explosion was outwards.

While using the Park Assist feature on my 2024 BMW X5, the vehicle was under active system control during a parking maneuver. The system directed the vehicle in reverse and struck an object. I did not apply the accelerator. The vehicle was operating under Park Assist guidance at the time of impact. The collision resulted in damage to the rear bumper. I have reported this to BMW North America and requested a diagnostic scan to retrieve fault codes from the Park Assist module. What component or system failed or malfunctioned, and is it available for inspection upon request? The Park Assist system (automated parking assistance) malfunctioned during an active parking maneuver. While the system was in control of the vehicle, it directed the car in reverse and struck an object. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle moved autonomously and struck an object without driver input, resulting in a collision. A pedestrian, cyclist, or other vehicle in the path could have been seriously injured. The incident demonstrates the system cannot be trusted to safely detect and avoid obstacles while in control of the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The vehicle is being brought to the selling dealer for a diagnostic scan to retrieve fault codes from the Park Assist module. This report is being filed prior to that inspection. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. BMW North America has been notified. Dealer inspection is pending. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps or messages appeared prior to the incident. The system gave no indication of malfunction before directing the vehicle into the object.

My 2024 BMW X5 experienced a complete megatronics failure at 54,500 miles. The megatronics unit controls critical vehicle functions including transmission and engine management. This failure caused the vehicle to become completely inoperable — posing a significant safety risk. This failure occurred just 4,500 miles beyond the factory warranty on a barely 2 year old vehicle. A 2024 model year vehicle should not experience such a critical safety-related failure at this mileage. BMW Corporate has been unresponsive for 7 days despite opening case number XXX and promising a 3-5 business day response. I am requesting NHTSA investigate whether this is a widespread defect that may affect other 2024 BMW X5 owners. Incident Description: "Vehicle suddenly entered limp mode while driving at highway speed on XXX in [XXX] . This caused an unexpected and dangerous loss of power while surrounded by highway traffic creating a significant safety hazard. Vehicle was unable to maintain highway speeds and had to be carefully maneuvered to the shoulder of the road. Vehicle was subsequently driven to BMW Dealership in [XXX] where it was diagnosed with a complete megatronics failure." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Since buying the car new we have had a constant problem of the "emergency call system malfunction" on the dashboard. We've been to the dealer several times for this and each time they say they've fixed it. Last time they told us they had replaced the TCU module, but in the last month the warning has re-appeared. It seems to have affected the GPS now. While driving on the freeway the map was showing us a mile away on surface streets, giving us guidance such as "stop at the stop sign ahead and turn left".

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that a message to complete the recall was displayed. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

I bought this car and started to have issues after a couple weeks. Because it is a hybrid model, it works perfectly fine when the car is running on the battery. Immediately the engine began to work, I get hesitation and the car drives rough. I took it to the first dealership that said there was water in the engine but they were proved wrong because what they show as water was apparently fuel that did not burn the right way in the cylinder. The dealership came with another excuse that the filter had traces of water which makes them to believe something was wrong. I took the car to another bmw dealership as I did not trust their diagnosis. The other bmw dealership performed some work on the car but then came to the conclusion that their hands were tied because of what the previous dealership reported to bmw north america. I called bmw north america and they told me to go back to the dealership after I had no success at the dealership. I believe this is a lemon case and also constitute a safety hazard because I nearly had an accident because the car switch from running on battery to combustion and immediately on the highway. The speed slows abruptly and car began to drive rough. I would appreciate any traction this can get from the board to resolve this with the manufacturer