BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2016 BUICK REGAL- GILBERTS, IL
OUT OF KNOW WHERE MY BREAKING SYSTEM JUST DECIDED TO STOP MY AUTOMOBILE. I HAD BROUGHT MY CAR BACK TO THE DEALERSHIP PROXIMALLY 10 TIMES AND IT STARTED ABOUT A MONTH AFTER I PURCHASED IT FOR THE SAME PROBLEMS. MY NEW ABS SYSTEM MAKES A LOUD NOISE ONCE IT DECIDES TO GO ON. I KNOW THAT SOMETIMES FOR EXAMPLE GOING UNDER A BRIDGES OR GOING AROUND CURVES COULD ACTIVATE MY SYSTEM. THERE IS ABSOLUTELY NO WARNING WHEN THIS CAR DECIDES TO STOP ON ITS OWN, IT HAPPEN EVEN WHEN THERE ISN'T CARS, OR CURVES IT'S JUST DECIDES TO SLAM ON THE BRAKES TO STOP. IT WHEN THERE NOTHING IN FRONT OF MY CAR. I DON'T LINE IS THIS ONE OF THE APPLES IT SCARES THE [XXX] OUT OF ME. YOU CAN GO FROM 50 MILES AN HOUR TO ZERO WITHOUT ANY WARNING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Source: NHTSA WEB SITE -
2014 BUICK ENCLAVE- WOODSTOCK, GA
AIRBAG WARNING LIGHT STARTED COMING ON INTERMITTENTLY AND NOW REMAINS ON. ACCORDING TO THE LOCAL DEALER (CHEVROLET OF CANTON, GA) THE AIRBAG WARNING LIGHT IS COMING ON DUE TO A FAULTY WIRE. THIS APPEARS TO BE THE SAME ISSUE THAT RESULTED IN A RECALL FOR 2008-2013 BUICK ENCLAVES. CAR HAS APPROXIMATELY 54,000 MILES AND WE ARE THE ORIGINAL OWNERS.
Source: NHTSA WEB SITE -
2001 BUICK LESABRE- WEAVERVILLE, NC
TL* THE CONTACT OWNS A 2001 BUICK LESABRE. THE CONTACT STATED THAT WHEN HER HUSBAND TURNED THE IGNITION ON, THE VEHICLE MADE A LOUD POPPING NOISE THAT WAS COMING FROM THE ENGINE. THE CONTACTS HUSBAND NOTICED SMOKE WAS COMING FROM UNDER THE HOOD AND WHEN HE LIFT THE HOOD, IT WAS ENGULFED IN FLAMES. THE CONTACTS HUSBAND WAS ABLE TO EXTINGUISHED THE FIRE. THE CONTACT ALSO MENTIONED THAT THE ENGINE WAS FRACTURED AND THAT THE COVER HAD BLOWN OFF DUE TO THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER NOR MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 133,060.*DT*JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2018 BUICK ENCORE- SHADE, OH
TL* THE CONTACT OWNS A 2018 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING 55 MPH, THE FRONT END OF THE VEHICLE STARTED TO SHAKE AND SHUDDER. THE CONTACT STATED THAT THE STEERING WHEEL TO CEASED AND THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO MARK PORTER CHEVROLET BUICK GMC (42411 CHARLES CHANCEY DRIVE, POMEROY, OH 45769). AN UNKNOWN MODULE WAS REPLACED AND THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,132.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 BUICK VERANO- NIAGARA FALLS, NY
TL* THE CONTACT OWNS A 2012 BUICK VERANO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD INTERMITTENTLY SHUT-OFF WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO LINKED THE FAILURE TO AN UNKNOWN ELECTRICAL DEFECT. THE CONTACT THEN CALLED DAVID CHEVROLET BUICK (10225 NIAGARA FALLS BLVD, NIAGARA FALLS, NY 14304) WHERE SHE WAS PROVIDED AN ESTIMATE TO HAVE THE VEHICLE DIAGNOSED. THE CONTACT DECLINED TO HAVE THE VEHICLE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.*DT
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2020 BUICK ENCORE GX- SPRING, TX
WHEN I PURCHASED THIS VEHICLE I NOTICED SQUEAKING OF BRAKES AND PROBLEMS ECCENTRICALLY WITH WIPERS AND BACK GATE LIGHT OPEN CLOSE LIGHT, REPORTED TO TEXIAN DEALER AND NOTHING WAS DONE, CAR OF COURSE IN MOTION AND MOVING. LATER AFTER COMPLAIN OF PROBLEMS TEXAN DEALER RESPONDED TO DEAF EARS, I TOLD THEM I DID NOT WANT THIS VEHICLE AND THEY WOULD DO NOTHING AND NEVER DID. I WENT TO ANOTHER DEALER(DEMONTROND BUICK) AND BK CUSTOMER SERVICE LISTENED TO THE ISSUES AND PUT NEW BRAKES IN CAR, IT STILLS SQUEAKS BUT NOT AS MUCH AS BEFORE. CAR WAS WORKED ON BUT AT LEAST THEY TRIED TO FIND AND FIX PROBLEMS. THE WIPERS INTERMITTENT NEVER WORKED AND THEY GOT THEM TO WORK BUT ONLY WIPE AFTER ABOUT 35 TO 55 SECONDS AFTER TURNED ON AND EVEN IN DRIVING, THE LIFT GATE STILL AT TIMES DOES NOT WORK, THE CAR IS A LEMON, VERY DISAPPONTED AND SOMEONE SHOULD DO SOMETHING TO THIS VEHICHLE AND WARN PEOPLE ESP ABOUT THE BRAKES, COULD CAUSE SOMEONE TO HAVE A CRASH AND BE KILLED.
Source: NHTSA WEB SITE -
2010 BUICK ENCLAVE- LAS VEGAS, NV
JAN. 10 AT 8 AM MY DAUGHTER AND I LEFT SALT LAKE CITY TO DRIVE HOME TO LAS VEGAS. AT 8 AM, EVERYTHING WAS FINE, NO NOISE FROM THE VEHICLE NO CLANKING, NO SMELL. I COULD DO U TURNS AND SHARP TURNS TO PARK THE VEHICLE BEFORE STOPPING TO GET A BAGEL. WE ENTERED THE 15 SOUTH TO HEAD HOME, WE ARE DRIVING AT SPEEDS OF 70-80MPH. AT APPROXIMATELY 11:00AM WE ARE REACHING THE TOWN OF BEAVER, UTAH. I NEEDED TO PULL OFF THE FREEWAY TO GAS UP AND WANTED AN ESPRESSO. WE EXIT THE FREEWAY AND AS I START SLOWING I CAN TELL MY POWER STEERING HAS GONE OUT, I ALMOST HIT ON COMING TRAFFIC WHILE TURNING TO THE RIGHT WHEN COMING OFF THE EXIT BECAUSE IT WAS SO EXTREMELY DIFFICULT TO STEER. THE OTHER DRIVER HAD TO SWERVE IN TO THE DIRT AREA TO AVOID HITTING MY DAUGHTER AND I, FOLLOWED US TO THE GAS STATION AND YELLED AT ME UNTIL HE REALIZED SOMETHING WAS WRONG WITH MY STEERING.. WE HAD TO PAY TO HAVE THE VEHICLE TOWED TO ST GEORGE UTAH TO RONS SHELL MECHANIC STATION. RON THOUGHT MAYBE IT WAS A BAD PUMP OR RACK (EVEN THOUGH THERE WERE NO SIGNS OF IT GOING BAD). WE PAID OVER 2 GRAND TRYING TO GET IT FIXED AND THERE ARE INTERMITTENT POWER STEERING ISSUES, FINALLY RON GAVE UP AND SAID THATS THE BEST HE CAN DO. AFTER INVESTIGATING I SEE MANY OTHER PEOPLE ARE HAVING POWER STEERING FAILURE WITH 2010 GMC BUICK ENCLAVES. GMC NEEDS TO TAKE THIS SERIOUSLY. MY DAUGHTER AND I WERE ALMOST HIT HEAD ON! BECAUSE OF INSTANT POWER STEERING FAILURE WITH NO WARNING WHAT SO EVER!! THIS NEEDS TO BE CORRECTED ASAP!!
Source: NHTSA WEB SITE -
2006 BUICK LUCERNE- HARTSVILLE, SC
FRONT PASSENGER DOOR LATCH HAS COME LOOSE MULTIPLE TIMES WHILE IN THE VEHICLE. IT TEMPORARILY FIXES ITSELF, THEN RANDOMLY OCCURS AGAIN. DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. THIS IS DEFINITELY A HAZARD IN AN ACCIDENT. THIS ISN'T THE FIRST LUCERNE THAT I'VE DRIVEN WITH THIS PROBLEM AND IT'S QUITE COMMON. THERE IS NO SAFETY LOCK ON THE DOOR FOR THIS TO KEEP HAPPENING.
Source: NHTSA WEB SITE -
2002 BUICK LESABRE- MERIDEN, CT
TL* THE CONTACT OWNS A 2002 BUICK LESABRE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE SMOKE WAS PRESENT COMING FROM UNDER THE HOOD AND A BURNING ODOR WAS PRESENT INSIDE THE CABIN OF THE VEHICLE. UPON INSPECTION IT WAS DETERMINED THE ENGINE VALVE COVER WAS FAULTY AND OIL HAD LEAKED ONTO THE EXHAUST MANIFOLD. THE LOCAL DEALER WALLINGFORD BUICK LOCATED AT 1122 OLD NORTH COLONY RD, WALLINGFORD, CT 06492 AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 200,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2013 BUICK ENCLAVE- FAIRBORN, OH
AUTOMATIC LIFT GATE LIFTS UP JUST FINE AND AS YOUR PUTTING STUFF IN THE HATCH IT COLLAPSES ON TOP OF YOU
Source: NHTSA WEB SITE