BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2015 BUICK ENCORE- HIGHLANDS RANCH, CO
REAR CENTER SEAT BELT LOCKS WHEN SEAT IS PUT IN CARGO POSITION MAKING 2/3 OF THE REAR SEAT UNUSABLE. VEHICLE WAS UNDER WARRANTY WHEN THE SEAT WAS LOWERED, BUT RETURNING THE CAR WAS 2K MILES OVER WARRANTY. CAR WAS AT THE DEALERSHIP 3 DAYS BEFORE LEAVING FOR TRIP, SO THEY WERE AWARE OF THE MILEAGE. DEALER CUT THE SEAT BELT SO THE SEAT COULD BE RAISED, BUT WOULD NOT REPLACE UNDER WARRANTY. I WAS DIRECTED TO CONTACT GM FOR ASSISTANCE. GM WAS OF LITTLE HELP AND CONTACTED ME 2 WEEKS LATER STATING THE DEALERSHIP WOULD NOT RETURN THEIR CALLS TO DISCUSS. MULTIPLE COMPLAINTS FOUND AT VARIOUS SITES, VERY SURPRISED A RECALL HAS NOT BEEN ACTIVATED. CLEAR SAFETY ISSUE! IT'S A SEAT BELT!!!!!
Source: NHTSA WEB SITE -
2013 BUICK LACROSSE- PORT ST. LUCIE, FL
ON JUNE 7, 2018, I PURCHASE 4 TIRES THAT WERE SUPPOSED TO LAST 40,000 MILES. THE ODOMETER IN MY CAR READ 68,832 MILES. ON OCTOBER 16, 2019, I HAD A FLAT IN ONE OF THEM AND WENT TO THE DEALER WHO SOLD THE TIRES (FIRESTONE) AND THEY SAID THAT 2 OF THESE TIRES ARE TOO WORN OUT AND NOT SAFE ANY LONGER. THE ODOMETER IN THE CAR READ 92,540 MILES. I HAD TO BUY 2 NEW ONES AND FIRESTONE GAVE ME A DISCOUNT FOR WHAT HAPPEN (2 TIRES LASTED ONLY 23,708 MILES). DOT # Y9FJDCWX0418 FIRESTONE ARTICLE # 000845 35TN
Source: NHTSA WEB SITE -
2015 BUICK VERANO- WINSTON SALEM, NC
CAR FAILED TO START WITH REMOTE KEY. WHEN TRIED TO START WITH THE KEY THE CD EJECTED, AND IT WOULDN'T START. I USED A BATTERY PACK TO JUMP START THE CAR. I THEN HAD A ERROR MESSAGE DISPLAYED SAYING "SERVICE THEFT DETERRENT SYSTEM"
Source: NHTSA WEB SITE -
2011 BUICK REGAL- WINSTON-SALEM, NC
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STARTED THE VEHICLE NORMALLY AFTER A FEW MINUTES. ACCORDING TO THE CONTACT, THE CARFAX REPORT INDICATED THAT THE TRANSMISSION WAS REPLACED PRIOR TO HIM PURCHASING THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 BUICK ENCLAVE- MILWAUKEE, WI
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. JOHN PAUL'S BUICK GMC (3615 S 108TH ST, GREENFIELD, WI 53228, (414) 482-6246) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5585597823. THE FAILURE MILEAGE WAS APPROXIMATELY 114,753.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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1997 BUICK PARK AVENUE- BROOKLYN, NY
TL* THE CONTACT OWNS A 1997 BUICK PARK AVENUE. WHILE DRIVING, THE CONTACT NOTICED AN ODOR OF BURNING PLASTIC. THE CONTACT NOTICED A LITTLE SMOKE COMING FROM THE REAR DRIVER'S SIDE PANEL. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, TURNED OFF THE REAR DEFROSTER, DISCONNECTED THE PLUG, REMOVED THE REAR PANEL, AND NOTICED THAT THE ELECTRICAL FEED AND MODULE WERE MELTED. THE VEHICLE WAS TAKEN TO BAY RIDGE CHEVROLET (1575 86TH ST, BROOKLYN, NY 11228, (833) 452-1829) WHERE IT WAS DIAGNOSED THAT PART NUMBER: 25623688 (RED RADIO ANTENNA MODULE), THE AC (DELCO PT1183), AND THE REAR WINDOW ALL NEEDED TO BE REPLACED DUE TO THE CONNECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: 9-5585220430. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 BUICK REGAL- ARCANUM, OH
MY WIFE'S XENON HID HEADLIGHT ASSEMBLIES BEGAN LEAKING DURING MODERATE TO HEAVY RAIN.THE RAIN SHORTED OUT THE BALLAST AND THE HEADLIGHT WENT BLACK. I REPLACED IT AND SOON AFTER, THE OTHER SIDE DID THE SAME. THE ASSEMBLIES GOT WORSE AND BEGAN FOGGING UP DURING WEATHER CHANGES. THEN, MORE BALLASTS WENT OUT. I WENT TO GM AND THEY SAID THE ASSEMBLIES ARE OUT OF PRODUCTION AND NO LONGER AVAILABLE! THIS IS NOT AN OLD CAR. I FOUND NOS UNITS ON EBAY AND OTHERS, AS WELL AS USED UNITS FROM WRECKED CARS, BUT THESE WERE FROM $300 TO $1,500 FOR EACH SIDE! I CHECKED ONLINE AND NOTED THAT THIS APPEARS TO BE A HUGE ISSUE THAT HAS HAUNTED MANY FOLKS AND GM IS NOT ADDRESSING IT. I HAD TO ORDER ANOTHER BALLAST TODAY, SO I'M ORDERING TWO. I ALSO FOUND SO-CALLED AFTERMARKET UNITS IN CHINA, BUT DURING INSPECTION I FOUND THEY WERE ACTUALLY MADE AT HELLA SPECIFICATIONS FOR GM IN SLOVINIA, BUT BEING SOLD AS AFTERMARKET IN CHINA FOR $700 A PAIR. THIS SEEMS TO BE A MAJOR ISSUE AND IF GM NO LONGER SUPPORTS A NEWER CAR, ONE IS FORCED TO BY ANOTHER CAR. I AM OUT QUITE A BIT OF MONEY WITH NO HELP FROM GM /BUICK WHATSOEVER. HOW CAN THIS BE ALLOWED? THIS ISSUE BEGAN IN 2015!
Source: NHTSA WEB SITE -
2012 BUICK VERANO- SHAWANO, WI
AS I WAS DRIVING IN THE CITY THE CAR SUDDENLY STOPPED AND THERE WAS A SMELL OF BURNING OIL. I NOTICED DARK OIL ON THE PAVEMENT. I WAS GOOD ABOUT CHANGING MY OIL PER MANUFACTURER RECOMMENDATION. I WASN'T AWARE THAT OTHER SIMILAR CARS HAD THIS SAME ISSUE. I WISH A RECALL HAD BEEN DONE PRIOR TO THIS MAJOR LOSS.
Source: NHTSA WEB SITE -
2017 BUICK ENCORE- HEADLAND, AL
WHEN YOU WOULD START THE CAR THE WIPERS WOULD START BY THEMSELVES...NOW THE WIPERS STOPPED WORKING COMPLETELY..I DONT KNOW IF THERE'S WARRANTY ON THE CAR OR NOT
Source: NHTSA WEB SITE -
2008 BUICK LUCERNE- WHITEMAN AIR FORCE BASE, MO
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING FOR OVER AN HOUR, THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND THE FUEL PUMP FUSE BURNED OUT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5583355801. THE MANUFACTURER ADVISED THE CONTACT TO CALL A LOCAL DEALER TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE